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JourneeBox “Riviera Maya” Subscription Review + Coupon

Christen Russo
ByChristen RussoFeb 24, 2022 | 22 comments

all items from JourneeBox Riviera Maya

JourneeBox
4.2 overall rating
34 Ratings | 29 Reviews

JourneeBox delivers a quarterly lifestyle experience that features designer-produced, sustainably-made fashionhomebody, and culinary goods. The JourneeBox direct-to-consumer business model — meaning they design and produce all of their goods — keeps costs and environmental impact down. This model guarantees subscribers quality, vetted products made from sustainable materials that are ethically made.

For $59.99 per quarter, you receive 6+ sustainably-made or fair-trade items with customizable products focusing on accessories, apparel, home, and beauty goods.

My Subscription Addiction pays for this subscription. (Check out the review process post to learn more about how we review boxes).

Opening The Box

Note: The photos in this review show multiple colorways or flavors of some items where subscribers only receive one. I'll note which are choice items, and which Kevia chooses for the subscriber.

 

Here's the beautiful box that all the items are sent in, with JourneeBox's signature dragonfly on the front. This quarter's box is also patterned with on-theme geometric designs to get you all the more excited to open it up!

 

The Riviera Maya booklet opens with a note from Kevia, sharing her personal experience exploring Riviera Maya, Mexico. She shares that many of the pieces in this JourneeBox are inspired by the areas and individuals she visited while she was there. Throughout the booklet, we're provided with some history and context about each of the items she selected.

Here's What's Inside

Ah Cacao Mexican Chocolate — Listed Value $4.50 per bar

JourneeBox Riviera Maya chocolate options

I'm easily won over by a chocolate bar in a subscription box! Who wouldn't turn down a treat? These particular bars are from a Mexican company that offers high-quality, sustainably produced cacao. In fact, the booklet shares that this brand, Ah Cacao, was recognized by the Mexican Center for Philanthropy as a socially responsible company for their nature conservation efforts and collaboration with ethical farms.

Note: Subscribers can select between milk chocolate ("con leche") or cayenne-spiced dark chocolate ("Maya"). Both are pictured here.

JourneeBox Riviera Maya chocolates with molinillo

Here's a peek at the chocolate itself, with a preview of the next item in the box. The milk chocolate offers a creamy flavor, while the spiced dark chocolate lets off some heat in the initial bites, which fades into an earthy cacao flavor. Definitely a slightly different taste from the dark chocolate I usually eat here in the US!

Wood Molinillo — Listed Value $21

JourneeBox Riviera Maya molinillo

Before I even learned what a molinillo was, I was drawn to the beautiful shape and craftsmanship of this object. From the booklet, I found that these are hand-carved kitchen utensils that are held between the hands and twisted to create a foamy consistency in beverages. Also listed is a recipe for Mexican hot chocolate using your Ah Cacao chocolate bar, your molinillo, and some other ingredients. I ate my chocolate bar before I encountered the recipe—whoops!—but of course can use any chocolate of my choosing. I can't wait to do further research about molinillos and find ways to use it in my kitchen.

Mayan Sundial Necklace — Listed Value $55

necklace from JourneeBox Riviera Maya

Next up is this gorgeous medallion necklace that's meant to represent a sundial. The pendant has a moonstone-looking center haloed by small rhinestones and then surrounded by another layer of triangular rhinestones. The chain is furnished with various length settings for its clasp.

Note: Subscribers can select between an antiqued 18k gold or sterling silver finish.

reviewer wearing the necklace from JourneeBox Riviera Maya

Here I'm wearing my sundial necklace on one of the shortest settings. I like the way it spruces up one of my (visibly) most well-loved sweaters! I'm more of a costume jewelry wearer than a fine jewelry wearer, but this one strikes me as a nice cross between the two styles. I've had my eye on medallion necklaces in recent years and was waiting to receive one in a subscription box rather than buying one...finally, it came!

Tulum Earrings — Listed Value $65

earrings from JourneeBox Riviera Maya

I recognize that such a bold style of jewelry as these hammered, geometric earrings might not be everyone's cup of tea, but I couldn't have chosen a more spot-on style for myself! They're big and eye-catching without being silly, and they're lightweight. I simply adore them.

Note: This item is a gift for annual subscribers only. Annual subscribers can select between an antiqued 18k gold or sterling silver finish.

 

Can you see how good I feel in these earrings? The way they catch the light brings me such joy. To me they feel just as suited to perk up an old, pilled sweater as they would to a carefully styled outfit. I can tell these are going to be a pair I reach for often.

Mexican Embroidered Face Mask — Listed Value $24

 

I've long been an admirer of the floral embroidery often found in traditional Mexican textiles — I even worked with a seamstress to stitch vibrant floral accents to my vintage wedding dress. So, I'm smitten over the bright colors and textured stitches on these masks. If we have to wear masks, might as well make them beautiful, right? There have been some comments on the spoiler post for this box about whether a cloth mask is relevant in the time of these more recent covid variants, and others have mentioned that they can easily be worn over a surgical mask. Sure, maybe it's not ideal, but none of it is, right?

Note: Kevia will choose one of four colors for each subscriber, based on the colors the subscriber selects for the four customizable box items. (The colorways involve orange, yellow, or blue flowers against a black or white background.) Please refer to CDC guidelines regarding face mask usage.

woman wearing the mask from JourneeBox Riviera Maya

The mask offers incredible coverage, and I find it to be comfortable. There are no adjusters attached to the elastic ear bands, which isn't a problem for me, but I imagine we all have our tricks by now. I find this to be a really fun, nice, useful item to have included in this box.

Riviera Tote — Listed Value $55

 

This knit bag is a little larger than a classic tote, and it's very soft and stretchy. It functions sort of like sort of a "market bag" that someone might sling over their shoulder to buy fresh produce or other groceries. The booklet suggests you can carry your blanket (which I'll show next) in it. I like that use better than food-related usage, because I feel like the cream colorway especially could get stained by food quickly — although it is machine washable. I'm not loving the cotton-candy-ish feel of the coral and blue pattern on this tote, so I think I'll be passing it to a neighbor. Otherwise it's an interesting piece!

Note: Subscribers may receive cream or indigo.

Sabana Maya Blanket — Listed Value $45

 

Lastly is this classic woven blanket. I've never owned one of these blankets before, but I've always wanted to — I love their durability and the texture they take on with lots of use. Such a great home base for a picnic or an outdoor concert, and a great addition to a campfire or car camping. I have seen these blankets sold at much lower costs in a number of places including the culture shop in my city, but the ones included in this box are made from 40% reclaimed material from a Mexcian blanket company. Knowing that it's a more sustainable choice makes it worth the extra cost to me.

Note: Subscribers may receive indigo, mocha or merlot. Pictured above is mocha merlot. [updated 2/23/22]

Mexican blanket from JourneeBox Riviera Maya

Here's a peek at the indigo version.

Value - Was This Box Worth It?

The Cost: $59.99

Shipping: Free for current subscribers; starts at $6.99 for new orders. [updated 2/23/22]

Value Breakdown: This quarter's JourneeBox contains a total retail value of $269.50, exceeding the promised value of $250+ even more than it did last quarter. The box itself costs $59.99, which means each of the 7 items (if you're an annual subscriber) inside breaks down to an average cost of $8.57. That feels right to me! Some of the items, like the woven bag and the blanket, are valued higher than I would expect to pay for them, while others were price as I would expect them to be, like the chocolate and mask. But regardless, receiving them all for under $60 is hands down, no-questions-asked worth it. I should acknowledge that shipping delays from manufacturers of these items, plus some technical difficulties, meant that this box arrived a full season behind when it was initially promised. I can see how this is really upsetting to some subscribers, but I believe that JB has stellar, communicative customer service, and that goes a long way to me.

Key Takeaways

To me, the wait for the Riviera Maya JourneeBox felt worthwhile! It helps that my personal style is totally aligned with the styles and patterns of this curation, but above and beyond that, I think the items chosen are a great mix of useful for the long-term (blanket), unique (molinillo), fun (masks), and such a treat (chocolate and earrings). The only item I really didn't connect with was the knit bag due to the colors they used for the pattern, but otherwise it's another cool product you don't see every day.

Update 2/23/22: As you can see in the review, I enjoyed this box; that said, it’s important to note that shipping delays have been an ongoing struggle for JB and many subscribers have reported negative experiences with customer service. Because of this, I’d recommend checking the comments before subscribing.

Keep track of your subscriptions by adding this box to your subscription list or wishlist!

Other Things You Should Know

When is this box available? This box is seasonal, shipping out 4 times a year. There were delays with this box, so while the next box would otherwise be available in April, it may not be ready by then. We'll update here when we find out an ETA.

Can I still get this box if I sign up today? Yes, but it will likely sell out soon. The Kyoto Box from last quarter is also still available.

 

What did you think of the Riviera Maya JourneeBox? Click below to write a review!

 

Want to get your own JourneeBox and join the community? Subscribe here.

Starting at $59.99
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Launched in 2019, JourneeBox is a sustainable luxury lifestyle subscription box that is carefully curated by founder and designer Kevia Jeffrey-West. Each box has 6+ items inspired by travel, art and nature. Getting a box is like receiving gifts from a well-traveled friend. Subscribers are guaran... read more.

Christen Russo
Christen Russo

Hi there, I'm Christen! I've been writing with MSA since 2017. I am all sorts of things: a writer, a mother, an outdoors-lover, a low-maintenance self-carer, and general hungry person.

You'll find me collecting stationery and squirreling away stickers, riding bikes and swimming with my family, creating outfits in colors and silhouettes that make me feel amazing, wearing big earrings, drinking beer and asking my husband to feed me harmonies to sing, taking my vitamins, living for live music, roping everyone into a craft, being human and vulnerable, and celebrating the phenomenon of being alive.


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22 comments

windowshopping

I made a HUGE mistake by not reading the customer comments because I paid for an annual subscription at Thanksgiving when the company was offering some amazing bonus deals. I asked to start with the Mexico (rather than Kyoto) box because I also purchased some of the extra Kyoto items they were selling, then chose amongst all the “freebie” items they suggested for me. There were many bonuses to choose from including jewelry and other items. Next thing I know the Kyoto box arrives in the mail along with the separate Kyoto items I ordered (yes…duplicates). The customer service person told me I customized the Kyoto box so that would be my first box and if that wasn’t acceptable I could send it back and forget the whole thing. I decided to keep it because they were nice quality, and asked if they would please send me the bonus items they promised for the annual sign up. A resounding NO. I even called the company and no one will acknowledge they advertised bonus items but never sent me a single bonus. It’s their fault if their website gave kyoto customizations to someone requesting the mexico box, which led me to think those were the bonus items (and then they didn’t give me the real bonus items). This is just WRONG. I wonder if Kevia knows her customer service team is telling people they aren’t entitled to items that were clearly advertised as bonuses in order to gain new customers??? I now realize they must be desperate for annual subscribers and I fell for it.

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Hello,

I am so sorry for your experience. We would like to resolve this and make it right. Can you please email or chat with us live? Thank you!

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Carol

Hi Christen, according to an earlier MSA post & JB’s FAQs, shipping is now at least $6.99 per box for new orders but free for current subscribers. Also, the blanket in review does look more like the advertised merlot color choice than the mocha.

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Christen

Thanks so much, Carol! I updated with a note about shipping. And, man, I spent so long comparing the blanket in front of me to the colors on the tag, but looking again, you’re right. Also updated! Thanks again!

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Dagmar

Not a fan of this company at all, they just up and cancelled my sub (in Canada) due to their shipping issues and never refunded the one remaining box in my sub no matter how many times I contacted them. Terrible customer service

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JB Customer Service

Please customer service today so that research can be done. Our policy was to refund all Canada orders.

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Hello Dagmar,

Apologies for your experience. All of the Canadian subscribers were contacted and sent confirmations. I would love to help you out with this. Can you please reach out to us so we can double-check? Thank you!

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Amy G

This language is off-base:
I should acknowledge that shipping delays from manufacturers of these items, plus some technical difficulties, meant that this box arrived a full season behind when it was initially promised. I can see how this is really upsetting to some subscribers, but I believe that JB has stellar, communicative customer service, and that goes a long way to me.

No. We haven’t received a box since September 2021. And before that our last box was in April 2021. So 2 boxes/year is much more than a season behind. And that great communication you’re talking about included (at one point) telling us we’d get this box in January.

Basically, if you read the comments here (and on other sites and the Facebook group), you know that the communication is just saying again and again that it’s coming soon and then setting timelines they miss. Remember the “we were hacked, didn’t notify you, and weren’t getting emails or responding to them”? Because that was just a few weeks ago.

I get that MSA isn’t responsible for Journeebox. But please don’t minimize our frustrations and the self-inflicted damage Journeebox has caused to its reputation by saying “some subscribers” were upset.

They may communicate well with you and get a PR box out to you, but those of us who pay money for their services are not getting the same treatment.

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Sherri

I will just echo Amy G’s comments and frustration. I signed up for an annual subscription in April 2020. To date I have received 3 of the 4 boxes I paid for almost 2 years ago. So we are more like a year behind schedule, not a season.
I will also note that I was a huge supporter of this sub, and I’m also very understanding of and patient about the shipping delays so many companies have experienced due to the pandemic. So while others were expressing frustrations about the delays, I remained an understanding supporter… but eventually even I got pushed to my limit. So many other subscriptions/companies have gotten past pandemic-related shipping delays, but not this one. Still, the issue for me was the lack of communication. It takes very little time and effort to send a quick mass-email update to advise subscribers of further delays and box status, rather than leaving them wondering if the company was even planning on sending out the next box. Some emails were sent, but nowhere close to enough.
I ended up skipping this particular box (which thankfully was an easy enough process), because I personally was really looking forward to the promised Nottingham box and the Riviera Maya last-minute switcheroo box is underwhelming to me. So yes, that further delay to get my final box is on me, but still, the delays and mostly the lack of communication are beyond frustrating. I honestly feel at this point that the company just plain doesn’t care about this box or their subscriber base. I’m hoping to get my final/Nottingham box (although who knows when…), but I truly would not be surprised if that just never happens.

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Christen

Amy, thank you for taking the time to share your experiences with JB. I hear how frustrated you are with them, and you truly have every right to be. I had no idea my experience was so vastly different from the majority of subscribers. I took over as the reviewer of this subscription mid-pandemic, when everything was delayed, and then I had a baby and paused a lot of my subscriptions, so I’m learning as I get caught back up here that JB is still stuck in that problematic space while other subs are back to normal. I’m now realizing the full scope of their delays and issues. It’s so important for our community to understand others’ experiences with a subscription before signing up, and your comment here holds so much information. I added a note to the top of the review to suggest folks check the comments before subscribing. Thank you again!

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Christen

Geez, you’re right, Mary. Thank you for setting me straight here. Updated.

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Mary L.

With all due respect Christen, I think your update is incorrect and misleading. You did not receive your box on time. JourneeBox has continually moved the goalposts on when this box will ship. The original schedule called for this box (which was supposed to be Nottingham themed) to ship for summer 2021. But even if we are going by their initial shipping announcement for the Riviera Maya, it should have been in the mail about a month ago.

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Becca

These values are ridiculous. It looks like a bunch of cheap stuff from China (other than the chocolate, which sounds delicious). We already have enough totes and masks. So passe. This box is not worth the price.

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Carol

Love the earrings!

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Pam

I like how this box attaches Kevia tags on all the items to distract from the fact these were almost all manufactured in China. Looks like only the molinillo and chocolate came from Mexico, unless the molinillo tag is wrong. No one can really verify.

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Anna

Thanks for the great review!

I’m glad you liked the earrings so much. That is the one items I’m not all that excited about, but your enthusiasm has me looking forward to receiving them.

I think the retail values are just stupid for most every subscription box, but $60 for all this is great!

I had been kind of wanting one of those hot chocolate gizmos for a while, but could never justify the purpose. So had really been looking forward to it, but with the delay-delay-delay, it’s going to be past hot chocolate season before it arrives. Next year!

Overall I’m really looking forward to these items in this box. (I was bored by the Nottingham box spoilers, so would be good if they just scrap that whole concept.)

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Christen

It has been a tough go for JourneeBox and their subscribers, ugh! Really frustrating! I tend to agree that I take sub box retail values with a grain of salt and take my assessment based on the breakdown. For sure a good value here. I hope your box comes sooner than expected!!!

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Jennifer

Yeah I get JB is a business and wants more money by getting more subscribers but it irks me beyond belief that they would have the audacity to send a box to MSA for review before sending any out to their subscribers who have been waiting months and months and months for a box. JB ship to your (not patiently) waiting customers first! I’m so over this box.

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Christen

Thanks so much for joining the convo here, Jennifer. At the time I was writing this, it wasn’t clear to me that I was one of the few with a box in hand. I’ve updated the post to reflect the fact that not everyone’s experience with JB has matched mine. It’s definitely important for our community to understand the full scope of experiences with a subscription before signing up!

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Maddie in PA

Thanks for this great review, Christen! The necklace is much nicer and much larger than I expected and it’s lovely. The earring aren’t to my taste but I’m not an annual subscriber so no issue there!

I really like and appreciate everything in this curation except for the chocolate frother but, even without that, the value is definitely there.

I’m going to grab this one before it’s gone and hope for the best when it comes to the colors I receive. Thanks!

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Christen

Really happy my review was able to provide you with some context and get you more excited about this box! Clarity is always my goal, and when people share my excitement, that’s an added bonus. 🥰 Hope you enjoy!

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Mary L.

Oh, I like the color of that mocha blanket. That was what I envisioned the merlot would look like and now I wish I had selected mocha instead. I think this is the first box in which they revealed all the items in advance. I was hoping there might be a surprise coming, but sadly, no. C’est la vie!

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