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New Changes Made to Improve Your GlobeIn Experience

MSA
ByMSAOct 15, 2021 | 5 comments

globein cold brew

GlobeIn Artisan Box
4.1 overall rating
268 Ratings | 78 Reviews

GlobeIn has heard your concerns.

Read the below letter to learn how the team behind GlobeIn is moving forward to create a better experience for their subscribers:

Since the start of the pandemic, GlobeIn has experienced difficulties that have impacted our customers, specifically the timeline when they will receive their GlobeIn goods.

We know how frustrating it is to not receive something in the mail on time, or to not receive assistance in a timely manner.

That’s why we’re continuing to improve, and we’re sorry for the frustration and disappointment we have caused in the past.

The GlobeIn Team has been working very hard this year to make sure that you have been receiving what you ordered on time and our Customer Service Team has been answering any questions that you may have along the way.

We want to thank you for your understanding and support during this time, and we want you to know that we are working hard to make your GlobeIn experience better than ever.

This is why we have made additional changes to make sure that your experience with GlobeIn is exceptional.

What Are the New Changes Happening at GlobeIn?

  • Your Artisan Shop orders will ship within 48 hours because we know that you’re looking forward to decorating your home with new goods! 
  • If you have a question or comment that you want to share with GlobeIn, our dedicated customer service team will get back to you within 24 hours during business hours. 
  • We have a group of dedicated employees interacting in our social media communities (one of them being our Facebook Maven Group) answering any questions and comments that you may have.
  • In the past, we have offered an option for customers to wait for the new goods that they have ordered, but this has often led to long wait times or the goods not shipping. To combat this, if we are not able to fulfill a shipment, we will provide a refund or credit promptly and notify you through email. 

Throughout this year, we’ve launched a number of new features to make your experience as a GlobeIn customer more fulfilling. From our new Box Builder feature to the functionality of the Artisan Fair cart timer, these are just two of the many features that we created to make your GlobeIn experience more personalized.

We know we still have a lot to work on, and we always aim to continuously improve. We are open to all ideas and feedback, so please submit them using our feedback form.

Thank You for Your Continued Support!

We want to thank you, our customers, for your loyalty and dedication during these past years and for future support as well. 

Knowing that you’re dedicated to helping artisans around the world make a living is amazing and we wouldn’t be able to assist our partnered artisans without your help.

If it weren’t for your support, the artisans who we work with would have a challenging time making a livelihood and creating change in their communities. We’re humbled knowing that people like you believe in our mission and recognize that change and growth is always possible.

MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.

MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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5 comments

Elizabeth

Could not agree with the below comments more; these platitudes may have meant more, had there not been myriad issues with countless customers, and it did NOT start with the pandemic. I had a GlobeIn sub for about 6 years, and their CS could not have cared less how about how much money, time, and loyalty with grace I gave them when they continuously canceled orders, items arrived broken due to poor wrapping; in all cases, credits (where one would have to spend even more money in order to redeem credits) were finally offered, in lieu of refunds. I participated in Zoom calls, social media channels, answered surveys. I gave this company SO much credit because they were a good cause. But when I’d had the last straw, they ignored the credit card dispute and asked me to cancel it (which meant if I had, there would go any recourse). Certainly, a lot of the issues could be attributed in some way to that, but at what point does a company accept responsibility? I’m usually one to forgive and forget, but I will not be spending money with this company ever again.

Sam

Your experience really mirrors mine a lot. I TRIED to be patient and courteous with them but my god… When I finally received about 1/3 of the items I ordered, along with some random ones I never did, and of that load around half of it was broken due to poor wrapping like you said, that was me done with them. Covid related issues dont cause you to wrap your items sloppily and minimally resulting in half of them being completely broken on arrival, that is caused by a lack of care

Ashleigh

I wouldn’t trust this AT ALL. I was a member well before the pandemic and this company was unprofessional, late, and difficult to contact. I would advise anyone to stay well clear of Globein.

TheSaltyBee

Globe In’s issues started WAY before the pandemic. It has been a 💩 show before we even had covid around. I am not planning to resub!

Julia

No, it wasn’t “since the start of the pandemic.” The unprofessional behavior started before that.

Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.