Okay, after reading extensively through the complaints (and Globein’s responses) on the Trust Pilot site, I think there is valid circumstantial evidence that this sub might be an intentional scam, a la Ponzi-esque.
The Globein responses keep referencing this move in fulfilment centres as being the main source of lack of shipping. Sure, it makes sense that such a move would delay shipping. But here’s the problem with this: based on a (ridiculously, IMO) detailed response from GI (which I’ll try to copypasta here if it fits), they knew so much about moving fulfillment centres that they HAD to have known that it would essentially shut down their shipping (to be extra cute, they patted themselves on the back for this process only taking four months rather than the “usual” ). And yet they provided no warning to existing subscribers, prior to actually starting this move (like all of the contractual things that happen leading up to) , that SHIPPING WOULD ESSENTIALLY SHUT DOWN DURING THIS TIME. But why? Why not tell existing subbers that hey, we’re growing, yay, please hang in there with us during this time? Maybe offer something extra once the “move” was done? And worse, why are they accepting (shoot, actively trying to recruit) NEW subbers, taking their payments but not warning them at ALL of this hugely disruptive move?
Another troubling aspect, which has been voiced in many complaints, is that they make it nearly impossible to cancel your sub. Cancel function doesn’t work, customer service is not reachable. And many of those who received damaged products never received replacements. In fact, it seems that GI is employing the VERY questionable practice of only offering “credits” to your account, but not having anything you can use them on. Stuff is sold out, but even if it wasn’t, it can’t ship. Basically, they absolutely do not want to refund ANY money they’ve received from anyone. Based on just the sampling I’ve seen, they must have tens of thousands of dollars of customers’ money for products that they haven’t received, and that we are to believe the products are “there”, trapped in a vicious whirlwind of “moving fulfillment centers”. AND they’re happily taking more money from new subbers who have no idea. Here’s my guess: they don’t have most of the products everyone is waiting for.
While it’s not the norm for a Ponzi (cryptocurrency is still the hot venue for it), it still seems to meet basic criteria in that older investors (subbers) do, for awhile, receive their promised ROI (sub boxes and add ons), BUT that is paid for by money GI collects from new investors (subbers). But alas, the person(s) at the top need their money, so they dip their hands in, and eventually the scheme hits a point where enough unhappy original investors make enough of a scene that enough new investors can’t be found, and the company just ups and disappears, taking all of the money for unfulfilled orders with them. Then, down the road, they make a new company name and try the scheme in another way. The fact that one commenter on Trust Pilot found that the GI company address (not fulfillment, but the registered address for the business) is a residence and is associated with previous online businesses. I’m sorry guys, but I think this one is not “a good idea with bad execution”, but a full-on scheme.
I know this is a LONG post but I wanted to add the response from Trust Pilot that I mentioned:
GI CUSTOMER COMMENT: “So terrible! Customer service is rude and combative. Also, you won’t receive your boxes for several months, if ever. I purchased a 6 month subscription, 4 months ago and have received 1 box. No communication as to why. Also, the products in the 1 box were cute and fun but not of quality. Low end flea market quality.”
REPLY FROM GI:
“Nov 16, 2020
We’re very, very sorry about this continuous, frustrating delay in your October shipment. You should have received an email from our CEO and Founder, Vlad. If you haven’t seen it, I’ve pasted a copy below which provides information for your shipment and a detailed explanation of what has been going on with our move. Please let us know if you have any further questions and we’ll be happy to help you further:
Thank you for sharing your feedback and frustrations about our shipping delays both with the Customer Service Team and in our GlobeIn Mavens Community. I hear you and I know that I’ve let you down not just this month, but for the past several months. For this, I sincerely apologize.
I’m sure you’ve heard from our team that we are moving to a new fulfillment center and I also know you may have grown weary of this explanation. I take responsibility for not having addressed our fulfillment issues and shipping delays sooner.
The process of moving fulfillment centers usually takes 6-12 months and we will have completed our move in just under 3 months because we believe it was urgent and critical to improving our customer’s experience.
There are 12 major steps to the process of moving to a new fulfillment center and we want to assure you that we are nearing the end at steps 10-12. In full transparency, I want to share with you these steps, so you can see how far we’ve come and where we are going.
+ We needed to identify the fulfilment center space requirements to ensure that as we grow we can continue to offer you more products and that there is space within our facility to meet those needs.
+ We needed to locate and vet the best and most efficient providers in our industry to ensure that orders are accurate and not held back by technological limitations.
+ We needed to evaluate our new potential fulfillment center’s packing procedures and performance to ensure orders are packed properly and securely.
+ Patrick, our Director of Fulfillment Operations, needed to visit our new facility to determine how successful our operations will be by witnessing their procedures, speaking with warehouse associates, and evaluating the facilities cleanliness.
+ Once we had gone through this vetting process we needed to choose the center that is best suited for our company, our growth, and that would be able to address our concerns and also the concerns of our customers.
+ Once we made this decision we needed to inform the new fulfillment center that they were our selected partner and sign agreements.
+ We needed to provide our previous fulfillment center 30 days notice that we were moving our operations.
+ We needed to complete inventory analysis to determine what inventory will be transferred to the new partner and determine how many trucks will be required to ship thousands of products and plan accordingly.
+ We needed to ensure that our internal systems were synced and connected to our new partner’s and then test these systems before starting operations and training our staff on how to use these new systems.
+ We are currently transferring our inventory to our new fulfillment center and are about 75% complete.
+ As products are delivered to our partner they are receiving them into their system. Once 100% of the products have been transferred and then received this step will be complete.
+ We are currently packing and shipping orders from our new facility! However, since step 10 and 11 are not 100% complete there are still orders that are delayed.
In some cases we are still waiting to receive items from artisan groups. Some items are still held up in global ports and at US Customs due to Covid. We may continue to see delays across the supply chain due to Covid this year, as rates spike again. Closures are out of our control, but we are doing everything we can to meet your expectations while at the same time, supporting the artisans who make GlobeIn possible. For this reason, and when possible, we may split up your order so that you receive the items in stock without delay.
If you have any other feedback for us, please always feel free to visit https://globein.com/maven-feedback. Our team reviews this feedback together on a monthly basis and discusses how to improve. We always aim to make your experience better and we know that this move, although difficult now, will ultimately make your shipping faster and better in the coming months.
The GlobeIn Team”
I mean these guys are such experts on relocating fulfillment centers, surely they knew well before the contract was signed that it would supposedly shut down their shipping for months…yet they still took your money with no warning about impending delays. That’s rotten.