So I emailed again as the 11/24 – 11/30 date I was given to receive my October box passed and there is the reply I received. This is the 4th revised date I have received.
I know you’ve been patiently waiting for your delayed orders. Many of you were able to watch my recent Facebook live broadcast in the GlobeIn Mavens Community to address these delays and the issues we’ve been facing as a company. I sincerely appreciate your patience and the continued support you’ve shown my team and me in the past few months. I know I’ve let you down and I have work to do to regain your trust. My first priority is getting your orders to you as quickly as possible and then working to rebuild your trust in me and GlobeIn.
If you’re not in the group and would like to see replays of my live video updates, including a video from our new warehouse, they are still available to watch in the Facebook group. You can request to join the group by clicking here. Additionally, I’ve provided a few highlights from these broadcasts below.
In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines.
As you may already know I’m now in Atlanta, Georgia at our warehouse to monitor progress and to immediately resolve any additional issues that may arise. I will remain here 7-days a week with our fulfillment team until all delayed shipments have been sent.
Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team and I are doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well.
This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS.
I have read your emails and seen your comments about how these delays have impacted you, your families, and your friends. I take full responsibility for all the ways I’ve let you down. I hope you will accept my most heartfelt apologies.