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FYI – POPSUGAR Must Have Subscription is Ending

MSA
ByMSAJun 18, 2020 | 210 comments

POPSUGAR Must Have
3.9 overall rating
530 Ratings | 71 Reviews

FYI - POPSUGAR Must Have box subscriptions have ended. Summer 2020 will be the final box:

To Our Wonderful POPSUGAR Must Have Community —
Since the POPSUGAR Must Have box’s inception in 2012, our goal has been to send you our favorite products that would bring joy into your life. Whether you’re a longtime fan or first-timer, we want to thank you for your support and outpouring of love.
After millions of deliveries and years of unboxings, we’ve decided that our summer box will be our final subscription box.
Thanks again for being a part of the POPSUGAR Must Have family, and keep an eye out for the new ways we’re looking to power your happy as we evolve the POPSUGAR Must Have brand.
xoxo,
Lisa Sugar
Founder and President, POPSUGAR
See FAQs here.

You are still able to order the Summer Box. Check out the latest spoilers here.

New subscribers can use coupon code MSA20 to save $20 off of the Summer POPSUGAR Must Have box (Regularly $75)

Check out the Best Women’s Subscriptions Boxes - 2020 Readers’ Choice Awards and all of our Lifestyle Subscription Boxes to find similar boxes.

Starting at $75.00
Active Deal
Get $20 off your first box!
Use Coupon Code MSA20
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POPSUGAR Must Have is a quartely lifestyle subscription box curated by the editors at POPSUGAR. Each box features their "must have" products for beauty, fashion, home, food, fitness and more. Every box has a value of $250 +!
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210 comments

Laura

Has anyone heard from Popsugar, I’m still waiting to receive any communication from them, I had 2 box credits remaining! Their website has no additional updates yet.

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Katie

I have gotten generic responses about checking the FAQs, which I’ve already done, and waiting to hear from someone once the summer billing cycle is complete. I have repeatedly said I just want to be refunded for the amount of my two remaining boxes. That part of my request is ignored. I’m starting to think they’re not planning to refund people who have box credits remaining.

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Whitney

I’m still waiting on my box and it’s been sitting at the Post Office in CA since July 1. I’m in Texas. They have not responded to any of my messages. I’m very unhappy.

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Carissima Parikh

Anyone hear anything about getting a refund for the remaining boxes? I’ve emailed and have yet to receive a response.

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Tanya

I Just signed up for the PopSugar box in May 2020. Got the summer box a week or so ago. It was okay…nkt sure it was worth $75.
Now I see it’s ending?? Guess l have to keep guard on my credit card and make sure they don’t keep charging me.

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Deborah

Who cares their replaceable already looking for a different box to subscribe to

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Geanna

Has anyone been able to get a straight answer on when they will start emailing people to discuss refunds for box credits? I keep getting a generic response from them and they won’t tell me when the billing cycle ends, etc.

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Katie

Same – I just keep getting a generic response despite saying I just want to be refunded. I’m starting to become suspicious that we aren’t going to get any refunds.

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PILAR

The End of An Legend! I ordered only 4 or so boxes the whole time its been in business but I will missed the reviews.

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Joyce

You know if you go to the website there is no mention of closing?

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Tanya Zachery

I Just signed up for the PopSugar box in May 2020. Got the summer box a week or so ago. It was okay…nkt sure it was worth $75.
Now I see it’s ending?? Guess l have to keep guard on my credit card and make sure they don’t keep charging me.

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Natlovesmelody

Thanks Luna. I did as you suggested and read Liz’s good-bye message.

Liz, if you read this, “Bravo and thank you!” for a wonderful site for all of us to share our box loves, swaps, friendship and learn what is available.

For the team that will carry the torch, “Thank you too!”

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Marcia

It’s not sold out for anyone still interested.

I was undecided before about spending the money, but I too just ordered – since it’s the last hoorah with Popsugar.

Sad to see them go.

Hope everyone enjoys their box.

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Taren

Same here, lol.

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Kristin

I’m surprised we haven’t seen the review since they have shipped. Normally we get review before shipping. Mine is scheduled to arrive Sunday. I’ll miss this box.

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amyr

It is like everything is leaving. MSA isn’t the same without Liz. I will miss PS. I am glad they are going out with a band. I can not wait to receive my box. It has shipped 🙂

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Ashley

Yes, things have changed on this site, but in a way, my credit card has been safer 😉 . I want to know what happened to several of the past reviewer’s. Anna Reilly, Anna Rodriguez, Tiffany Waldorf, Haley Faye, and several of the sub’s i miss being reviewed like “Umai Crate” and MANY others.

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MzBev

I have noticed a change here too. You can tell Liz was still doing a lot, behind the scenes, before stepping away. I hope they figure out how to get spoilers posted, in a quicker manner, soon. It would be so sad to have to start looking elsewhere, for sub info. I’m so used to just coming to MSA.

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Lauren

I had no idea Liz left! Definitely an end of an era. I had noticed MSA isn’t as fast as they used to be with posting spoilers and reviews. But, I’d chalked it up to everything going on with Covid. And, I used to get Thank you emails from Liz when I’d send a tip in. I never received a response from the last two tip emails. So, Liz leaving explains the differences I’ve been noticing.

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judy

Will really miss this box!!! Totally bummed … But, I too am wondering why no review yet… was spoiler 4&5 it and there’s no need?? Mine will be here Monday…

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AmyM

Well, I broke down and ordered it for old time’s sake. I really do love the bracelets and the candle sounds wonderful. Everything else is fine, I’ll get use out of all of it at some point.

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Cindy

I “stalked” this box for my first few years getting in to subscription boxes and swapping here on MSA and JUST bought the summer box as my first one. I have been stalking in Instagram for full summer spoilers and BAM see this news instead. Boo! At least the summer box is on its way to me – I am SO excited for the bracelets in particular! I’m guessing they’re not up anywhere or someone would have shared them but has anyone seen/heard full spoilers? They’ve released 5 items but doesn’t this box typically have 6-7 items?

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Marcia

Another blogger has released full spoilers – just do a google search “Popsugar summer box 2020 full spoilers”.

Looks like a great last box.

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Lauren

I’m glad there’s a “snack” item in there, that was always one of the best non-hero items in the old monthly box and something that seemed more unique to them than the other lifestyle boxes. Thanks for dropping the hint on where to find the full spoilers 😀

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michelle

Thanks for the tip. A bit of let-down, looks like they just gathered up a bunch of stuff laying around the warehouse. Most of it is useful, none of it is exciting. I’m still happy with the box, and I paid full price. I’m also still awaiting shipping info.

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Jennifer

Looks like the box is sold out, my box has shipped and is moving across the east coast. Would love to see some spoilers soon!!!!

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Caligirl

I just ordered. 2:55pm pst

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anDreama

This is the end of everything (I shouted over dramatically to the sky) 😭😬😂 No more Popsugar (though I stopped subscribing when they moved to the more expensive box and nothing ever caught my attention), and Liz has left MSA. What’s next? Ipsy and Birchbox?? Not that I’ve subscribed to those in years…

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Natlovesmelody

Liz has left MSA?!?! When?

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Luna

There was a post about it on May 14th. Just search “Liz” and it should be the first post shown.

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Tara

Wait…Liz left MSA? I thought she just wasn’t doing any reviews? How did I miss this announcement?

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Mm

This info was posted on a thread here about suspending swaps…

“There is a new CEO that started in March 2020 (Look up Simran Dua on LinkedIn) and MSA is now owned/operated by a media company. Look up Ampush on LinkedIn. It says they own/operate right on their splash page.”

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kat

maybe they will go back to monthly or just do the Neiman Marcus holiday box

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Sharon in SE TX

The FAQs section stated there would be no Newman Marcus Holiday Box. 🙁
I was saving up to get one this year.

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Reeb

No real surprise given Neiman Marcus’ current financial state, but still kind of disappointing.

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Beverly Burton

So we will get reimbursed for the remaining boxes on our account?

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TNTriathlete

It implies that in the FAQ’s, but when I contacted customer service and asked directly a manager talked around it and refused to confirm it. I am concerned that refunds aren’t what they have in mind.

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Laurie

Has anyone gotten a real answer? I’d love a phone number to call- I’ve emailed them and no response. I’d like my $$ back for the rest of my subscription!

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Jodi Hurst

Says msa20 is not a valid code. ???

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Marcia

MSA20 in caps just worked for me about one hour ago. It may have just been a glitch in the system. You need to enter the promo code after you enter your payment info.

Hope it works for you 🙂

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Jodi Hurst

Thank you I will try that. I thought I saw somewhere it was only for people who had never subscribed before and I have subscribed in the past

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Weebs

I’m surprised! This used to be my fave box back when it was monthly. I got one or two quarterly boxes and then stopped cause it just wasn’t the same anymore. I always hoped in the back of my mind that they would go monthly again. A girl can dream, right?

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Joyc3

I thought the same thing!!! The monthly boxes were amazing and somehow the quarterly boxes were not as good. I was sad about the change and stopped subscribing for a while.

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Joy

I’m so sad to hear the news. I’m not a long time subscriber-I’ve gotten three or four boxes over the last few years, including this last one, which I’m really excited about. The Sumner box is so in line with my tastes that I was seriously considering an annual subscription. Box subscriptions are pretty much what I do with my “fun money” and it makes me nervous to see them slowly ending. I definitely considered PopSugar one of the more stable ones. So many brands or specific products have made it into my radar because I received them in a sub box then couldn’t live without them. Subscription boxes really have changed how I buy beauty items.

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Melanie Fagan

Bummer, it says the code isn’t valid.

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Kim

It didn’t work for me until I logged out and created a brand new account.Then it was gine

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Sydney

I wonder if they’ll have a huge online warehouse sale to get rid of leftover inventory from past boxes… I feel like they have to have a ton of stuff left. I remember when they switched to quarterly they had one and I copped a really nice leather strap watch for like $25

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Coco1

I’d be very surprised if they have a warehouse clearance sale. Since going quarterly, I’m pretty sure all of their boxes have sold out (some after a discounts, like BOGO or half off). I doubt there’s much extra inventory lying around. But those sales were great back in the day, weren’t they? I got some great stuff too. Miss those. I’m going to miss so much about the PSMH subscription box program.

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Dawn

Yes, please!!

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KW

It was bittersweet to receive the “We’re ending the submission box” email and the “Your box has shipped!” email on the same day (in that order).

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SquirrelyGirl

I’m sad but I can’t say that I am surprised that so many boxes are ending. I’ve been saying for a while that the sub box model is just not sustainable with people wanting more for less. More customization, more spoilers, more perks like pop up sales, more product etc. It’s become increasingly difficult to make a lot of people happy. I think Covid was probably the final straw for a lot of boxes, who were already struggling to be profitable. I know when it hit, I canceled all of my boxes that weren’t annual. I was out of a job for 3 months and now that I am back, I am servicing 1/3 of my regular customers since they’ve lost their jobs or are working from home and don’t need dog walkers. Boxes are a little bit of fun for me, but when it comes down to it, I’m going to make the responsible choice and cancel my boxes until my savings is back to pre Covid amounts. I’m sorry to see PSMH go

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meri

You are totally on point here. There will be a continual dry up of goods, as blanked (cancelled) container ships continue. The supply chain is not moving as smoothly as it once did, and the impact of Covid-19 is felt everywhere. I am seeing an upsetting amount of empty shelves at stores like Home Goods and TJMaxx in my area. I know they are not “needs”, but these stores employed a lot of people around here and things are just not returning to normal very quickly.

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Kat

I think it will be a year or two before things go back to “normal”. Even then, it will be a new normal…and a weird one, at that.

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SquirrelyGirl

Ours still havent reopened yet. i “window shopped” tjmaxx the other day while qalkong my dog and shed a few tears lol

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MICHELLE

I think a big problem is that people don’t actually subscribe to subscription boxes. They purchase as one offs, cancel, then make new email addresses to continue to get new subscriber prices. That was probably not part of the initial financial projections.

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SquirrelyGirl

I’m sure that’s the case for some people, but then there are people like me who enjoy the perks annuals get. Allure is the only box I resub to but thats more because I only want certain boxes, rather than for free gifts or codes

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meria

Guilty.

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eien

I hadn’t been super wild about the last few boxes and wasn’t really feeling this one. But I thought I had $45 credit and figured I might as well get their last box with it. Turns out I had $65 credit, so I got this for $11. Nice.

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coco

Does anyone have a list or know of subscriptions that no longer exist?

I used to subscribe to popsugar back when they were monthly and I used to love it but then stopped when they became quarterly 🙁

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