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16 comments
LC
I love this box but can’t stand the fact they are actively recruiting new subscribers when we have yet to receive a box in 2020! Of course, they are blaming COVID 19 even though it was substantially delayed long before any quarantine was put in place. Best case scenario, I’ll be getting “OH MY COLD” natural (read: shelf life) serum just in time for the summer season. The endless excuses are getting very old. Just when I thought they were turning around…
ReplyLotte
To those who’ve been waiting for the missing Les Nereides bracelet from the December box: Ouiplease has one in stock now in their shop. You should email Ashley to have it shipped to you as a replacement for the missing one, if they haven’t already.
ReplyMimosa
I have a cold shudder every time I see Oui Please offering discounted subs. They aren’t calling for new members. Not really. They’re calling for cash flow. I don’t think this sub is sustainable.
Given their well-documented delays, a business focused on serving its customer base would be putting in Herculean effort to fulfil existing orders. The attempt to get more cash in the door at this point + undelivered but promised boxes seems like they are trying to fund the products for boxes that should have been sent already.
I’m a management consultant so I tend to think a bit about the businesses behind the boxes. And this is just my theory, based on watching Oui Please’s activities for the last 12 months. I don’t think this discounted offer is a sign of them being insensitive to their subscribers who’ve had to wait. I think they’re offering these discounted subs as a last resort to get more cash in the door so they can service their commitments to their waiting customer base.
Happy to be corrected, if anyone at Oui Please wants to refute my theory? And Oui Please, I believe you mean well and I wish you the best in fulfilling all your undertakings to your subscriber base. And Oui Please members, I hope very much that you will receive and love every box you’ve paid for.
ReplySuzy
Hi Mimosa,
I’d say 80% of all subs offer discounts but that’s not why I wrote. I agree 100% that they are having a cash flow problem, which I find interesting as they net almost half a million last year. Considering COGS isn’t part of this number I have to question where the money is going. And it’s not their goods because this number is ridiculously small in comparison to what they grossed. Currently they are looking for investors to improve their operations but as you’re a business consultant I’d love to know your take on this? I’m deciding whether I should cancel now or wait it out. I just don’t want them to fold and be at a loss with hundreds of dollars I spent for their annual subscription. Sorry, no sorry Ashley for putting this out here but I’m concerned because, well because like the others I’m still waiting for my goods (that I prepaid for).
ReplyMimosa
Hi Suzy,
Thanks for your thoughts and question. Yes, I totally agree that most boxes run discounted sales at times, and that’s usually because they’re trying to retain or grow the member base or turn over ageing stock, which is healthy business behaviour. I’m in agreement with you that the problem is that they are not fulfilling their existing obligations but are trying to get new members in the door at a discounted rate that won’t help a strapped organisation to survive.
I’ve debated on whether to say anything about their likely business problems because I can’t think of any business that would survive a run of customers all trying to get refunds simultaneously, and I would prefer it if OuiPlease was successful and everyone got their boxes.
So my short answer is that if you told me you couldn’t afford to lose the money you’ve already paid for boxes not yet delivered, I would recommend you try to get a refund now. Through whatever legit means available to you.
If, on the other hand, you really love the boxes or the company, and can afford to lose the money you have invested in them for boxes owing, you might prefer to wait out, because your cash would only help OuiPlease’s chances of sustaining itself and be able to send boxes at all.
OuiPlease can easily show just how wrong I am if they would just send out the boxes they owe. I would be genuinely delighted to be proven wrong!
I’m happy to elaborate on my reasons for saying what I have, should anyone (including from OuiPlease) want me to.
Natlovesmelody
One of my favorite boxes! So many of my favorite belongings and “unicorn obsessions” come from this box. Also, when you catch a discount on an annual, it is a great cost per box.
I stopped looking and expecting perfection in life’s situations, people, experiences and shipping. I go with the flow and usually everything turns out better with far less disappointment and stress. I feel blessed.
Thank you and may you all stay well @ OuiPlease 🥰
ReplyMarissa
Don’t buy this box, it seems to be a total scam, as they give you a run around about the status, while quickly shipping out shop orders with contents from the box. They also are marking the boxes as completed on their site even though they didn’t send! Trust the reviews, the products looks nice and probably are, but for $150, it’s not worth the effort to maybe not get them after 3 months.
ReplyTaren
A further irritation is that it’s getting hot out and a lot of these serums and food items are going to start spoiling as they sit and rot in warehouses expiring. I added on to my prepaid sub in December for another year. I’m still owed for six boxes on that extension, costing something like $450. At this point I want my money back and that’s after subbing with them since nearly the beginning and at one point having two simultaneous subs with them. I feel as if they are pulling a Luxe Pineapple Express, offering a bunch more deals, collecting a bunch of prepaid funds and about to fold.
ReplyVag
Sounds kind of like FabFitFun….
ReplyAarjullor
The things the way they are at the moment, I won’t be shelling out anything for an annual sub that could fold tomorrow. I’ve been admiring the products when they do show up. Such nice quality! Maybe someday, when it’s 40% off and things are not so uncertain.
ReplyAP
It is ridiculous that they are actively soliciting new subscribers when they can’t even accommodate the ones they already have!
I received shipping notice for my February box (which Ashley claimed, here on MSA, would ship in Feb!) on March 3. It has not moved since. They sent an email a couple weeks ago saying they’d be delayed due to Covid 19…however, the shipping labels were created long before Covid restrictions went in to place. Of course now that most of the country is on restriction, it will be tougher for them to get boxes out (although ALL my other subs have been able to do so!)…but then why are they actively recruiting new members when they can’t fulfill what they’ve promised? This is unacceptable.
ReplyRefund please
Buyer Beware: This “bi-monthly” box has yet to ship in 2020. Spoiled items from boxes are regularly not sent without explanation (if you contact customer service vague “customs” issues are cited), and no replacement items are sent. Continual advertising for new customers when no existing, paid customers have received a box this year is shameful and tone deaf.
Replyitsgonnabemaaaaay
I agree, but there’s nothing that can be done now. We just need to wait until the situation goes back to a degree of normalcy, *hopefully* by the end of June or beginning of July. I paid for an annual subscription last year and am just waiting for my last two boxes. I haven’t renewed and plan not to. They did not send the February box out because they did not have all the items yet, despite their promises. The thing is, they print out the label when they reckon the items are about to arrive to their warehouse. I guess some items were delayed and never arrived. When they advertise their box they are effectively promising something they don’t have in stock yet. Whoever purchases a box or a subscription should be aware of the way the company works. I know that’s their model, so I’m not too bothered by the delays by now. I like what they offer and am willing to wait. However, customers who look at the ads and think they are buying products that exist in a warehouse somewhere in the US right now should be made aware of the fact that OP advertises items that they don’t have in stock.
ReplyPam
I couldn’t agree more AP! I was very patient with them but now I’m not. Our winter box was suppose to ship Feb and our spring box in April. It’s almost the middle of April and no Winter box with no sign of when it will ship! It’s obvious the company doesn’t know logistics and operations and it seems they don’t order the products until they get the final count for that particular period. So the cut off date for the winter box is March 1st, so they order the products after that. This is my only guess as to the issues. What I think is the worst is the arrogance of the owner by not addressing or fixing this solution. It’s the attitude that we have products that you can’t find in other boxes so we don’t care because we’re going to keep you. As much as I think I like the box there is no way I would ever keep this box after my annual is up unless they drastically made a change and sincerely apologized. And I say ‘I think’ because I have only received 1 box in 6 months…..
ReplyKc
Please get our winter and spring boxes out.
ReplyChristina
Seriously.
Reply
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