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FYI - Macy's Beauty Box is temporarily suspending subscriptions (thanks for the heads up, Christa!):
Dear Valued Customer,
Thank you for your continued support of our Beauty Subscription box program.
Due to COVID-19, we have made the decision to temporarily suspend the monthly subscription boxes. Please be assured that you will not be charged for your monthly subscription during this suspension timeframe. As soon as the subscription resumes, you will receive follow up communication.
If you have questions about your current Beauty Box subscription, please visit your Macy’s Beauty Box Subscription to manage your account.
We highly value you as a customer and thank you for shopping at Macy’s!
Sincerely,
Macy’s Customer Service Team
Macy's Beauty Box is $15 a month. Each month you will receive five deluxe beauty samples, one bonus item, a collectible cosmetics bag and a $5 beauty coupon exclusively for Beauty Box subscribers, available for use online and in-store.
Each month you will receive five deluxe beauty samples, one bonus item, and other beauty-related products. You'll also receive a $5 off $20+ beauty coupon exclusively for Beauty Box subscribers, available for use online and in-store.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
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I asked in a macys chat today when the beauty box would start again. The response I got was ‘’there is no start date at this time’’. That’s disappointing since I decided to keep this subscription and cancel Sephora playbox.
Yes, I did notice the bonus beauty box offers and I was going to buy one but then it said it was sold out. In fact, all of them were sold out so I don’t know why they are still showing them as available. Disappointing because I got real excited at the idea of buying the past beauty boxes.
Allison,you never know they might come back and you might be a queen lol….I am going by what they told me in my email,I guess we will have to wait and see,have a great day.
I’m a new member. I signed up especially for the May box. However it is showing that I will receive the June box. Wondering if anyone else has seen this in their account even if they are a longer term subscriber.
I signed up in the 3rd week of February and the terms were that I would not get the March box, that my subscription would start with the April box, so I’m not sure if anyone signing up in April would get the May box, but that their subscription may start in June normally.
Also, on the beauty box page it says that their subscription list is full, so anyone cancelling right now may have to go on a waitlist if it comes back. I would suggest not cancelling.
I’m so disappointed that I had to wait so long to get my first box and the boxes got suspended! Hope they come back! Meanwhile, I signed up for the Allure box the other day. I get the IPSY Glam Bag and I have really been enjoying that and all the IPSY sales!
It literally says no where on this post that the May box is being cancelled. It was posted on April 2nd. There has been no communication which month’s would be effect and if those months effected would be pushed out. Many people subbed solely for the Jo Malone May box.
They are unsure when or if they are going to continue the beauty box so I wouldn’t hold your breath for a Jo Malone box or any future boxes from Macys.
The beauty box account information on the website is totally gone. If you log into your account it just takes you to the main page. Pretty sure this subscription is over.
Interesting. I was curious about this so I tried to access my account. I was able to log in and see my beauty box account information without issue. Maybe you just happened to catch it when they were doing maintenance or some such thing?
I asked if they were coming back and the response was no final decision has been made yet but they are in the process of removing credit card information for the beauty box so yea it’s on the way out.
Still have not received an email about this on either of my accounts – if I didn’t see it on here I wouldn’t have know – I’m sure I am not the only I one. Odd.
I recieved the April box today so I imagine most people will get their April box depending on when they closed the warehouse and if your box had left by then.
I got a text that my box was delivered at 4:24. I live in a tiny 1 bedroom. The text arrived at 4:27 and nope no box outside my door. Someone either stole it in 3 minutes or they delivered it to the wrong door. Bummed. This happens so often that I fear macys wont keep believing me.
I would call and speak to your local post office. They are able to sort it out and make sure the delvery person knows there is an ongoing issue and they know to pay better attention.
I wouldn’t worry. When this happens to me, it usually means the first carrier has handed it off to USPS for delivery. I wish they’d make that clear. FedEx has had me waiting at home all day on a Saturday several times, only to find that the package was left at USPS for Monday delivery.
I did not receive an email, but went to their FAQs page and found it there. Crazy that they did not post this very important information on the main page. Guess the waitlist just secures that their customer base doesn’t diminish.
To make this even more confusing, I received an email today that a waitlist spot is now open. Sadly because of their previous suspending beauty boxes comment I will not join at this time. :/
Ok, this makes business and safety sense, I realize. But in this crazy world I was looking so very forward to this treat. My birthday is in May and by then I think we will all be pretty ready for the happy joy of a surprise in the mail. Sniff!
I have been with Macy’s since the beginning. I did not receive any notice that they were going to suspend the subscription boxes. I, too, have been charged for April & received tracking info for my box (will be here in the next few hours). So … has anyone else received that letter, that they are suspending their beauty sub? Thanks!
Thank you for your continued support of our Beauty Subscription box program.
Due to COVID-19, we have made the decision to temporarily suspend the monthly subscription boxes. Please be assured that you will not be charged for your monthly subscription during this suspension timeframe. As soon as the subscription resumes, you will receive follow up communication.
If you have questions about your current Beauty Box subscription, please visit your Macy’s Beauty Box Subscription to manage your account.
We highly value you as a customer and thank you for shopping at Macy’s!
I understand where they are coming from,they want to be safe and want us to be safe….But I am a little confused,because they took my payment on the 30th….They sent me a tracking number and the tracking number states that my box is at my post office as of 3 pm today,and that it will be delivered to my house tomorrow (Friday)…..So does this start with May’s Box,or did a few people get the April box,and the rest did not….Did anyone else get the April box,or a tracking number with your box on the way?
Mine should be delivered today as well. I’m thinking it’ll start with May’s box. I decided to actually cancel my membership altogether yesterday, because I don’t want to deal with the hassle of them possibly accidentally automatically (sorry for the awkward grammar there; I’m more of a numbers girl 😉 ) charge me anyways when they normally would have billed for May’s box. I’ll take a chance at miss getting the Malone box (assuming that’ll be their first box when they resume subs), and just keep an eye out for when they restart subs before re-subscribing.
Hi all,
I agree with Anna Banana. And a big thank you to all of the workers out there fighting this. We are in strange times and uncharted waters. Hang in there and stay safe. I do think this will not be the last box to be put on hold as many of our states go on lock down. Tomorrow will be my 3rd week and its been extended until 5/3 in the Bay Area CA. Trying to stay sane (and not gain a hundred pounds of wine weight on my bum lol) is something we all need to do. Thank you MSA for helping me stay entertained. Now if only the Oreo box was still around to make fun of! 😉
I think it’s a great decision. Any mail or packages I get right now sit for quite awhile, we sterilize it then open. Im not looking to receive anything during these horrific times because I think all but truly essential services should be shut down. I do however feel very badly for the workers that are off and aren’t getting paid. I hope we suffer now to have this over quickly. My husband is essential and it scares me to the point I’m stressed. My daughter, husband and myslef are all compromised and is caus ing us all to lose sleep.
Good luck everyone, stay well.
Please remember to be kind to one another. Asking questions does not mean one does not care about what is going on in the world. Nobody is saying you don’t care what is going on in the world because you’re posting on a subscription addiction site. I work in a pharmacy, and watching the way some people act is unbelievable, so coming here is a welcome distraction from the crazies. Please don’t be one of those people. Be kind. It doesn’t cost a thing.
I agree. I work retail in a very non-essential business. I am not sure how this company obtained an “essential” classification. Customers do not adhere to social distancing recommendations and they are unpleasant if you request that they do. They are buying home decor items, area rugs and generic clothing. The first of April was especially trying since it was “check day”. My hours have been cut to 31 per week (so far) and we have been told that further cuts are probable. Reading sub box reviews is the few minutes of normalcy I get each day. My heart goes out to health care workers and emergency medical personnel. Hoping everyone stays safe. Hopefully, normal will return by summer.
Can you just post this comment on every review? I haven’t seen any bad behavior in public but I also haven’t been in public except once weekly, crack of dawn grocery store runs. But I have sure heard about a lot. People still need an escape and although delays and cancellations are happening more frequently these days, it does not mean corporations get to take money and keep it without delivering a product.
I posted this last night on the other Macy’s thread around 8:46/8:48 pm….
Anyway.
Why did they even try to tease the Jo Malone during a Pandemic if they were about to shut it all down just a few days later? I have no money invested in this because I was just trying to join the waitlist last night when I discovered that they were suspending boxes for now.
So I do feel for those who paid money and I hope that they get it returned asap.
I’ve been with macys box from the beginning and they have amazing customer service. Like no other subscription box. I’m assuming they will be just as good with refunds or using our payments to go towards the next box they can safely mail. I mean I’ve been shocked with how good their customer service is. Fingers crossed we get that Jo Malone when they start up again.
Wow. How do you get “great customer service from Macys”?? Please tell me. There are no local stores, and if I have box issues, if you call on the phone people have no clue what the sub box is and I’ve been on hold and transferred to different departments and spoke to many managers whom still had no clue what the “beauty subscribers box was” and if something is missing or other issues for the beauty box, I do not get any sort of help, let along “great customer service ” and I was with them from the start. When they had one for about a year, then randomly quit and then started back up until now…
I have two different box accounts – haven’t received an email regarding this on either one. On one of my accounts (which was on the waiting list) I received an email yesterday saying I was off the waiting list.
I think we will get the April box , I LOVE Macy’s I hope they make it . Going to be hard most people won’t be shopping for cloths but then again most of us will either be gaining weight or loosing it so we might be shopping.
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.