FYI – Macy’s Beauty Box Suspending Subscriptions

🤣🤣🤣🤣. Allison deserved that.

I got billed for the October box yesterday so YAY! Macy’s box is back.

I asked in a macys chat today when the beauty box would start again. The response I got was ‘’there is no start date at this time’’. That’s disappointing since I decided to keep this subscription and cancel Sephora playbox.

I wouldn’t count on getting anything else from Macy’s and certainly not the Jo Malone box.

Yes, I did notice the bonus beauty box offers and I was going to buy one but then it said it was sold out. In fact, all of them were sold out so I don’t know why they are still showing them as available. Disappointing because I got real excited at the idea of buying the past beauty boxes.

They won’t be back until July at the earliest

I saw the same. I hope so!!!!!!!!!!!!!!!!!!!!

I checked it this morning and they’ve taken down the beauty sub box page. Fingers crossed they are just working on it.

Jenifer S they are hoping to be back by July.

I signed up in the 3rd week of February and the terms were that I would not get the March box, that my subscription would start with the April box, so I’m not sure if anyone signing up in April would get the May box, but that their subscription may start in June normally.

Also, on the beauty box page it says that their subscription list is full, so anyone cancelling right now may have to go on a waitlist if it comes back. I would suggest not cancelling.

I’m so disappointed that I had to wait so long to get my first box and the boxes got suspended! Hope they come back! Meanwhile, I signed up for the Allure box the other day. I get the IPSY Glam Bag and I have really been enjoying that and all the IPSY sales!

Seriously, Holly? What are you going on about- it was a reasonable question.

Lizc- I also saw in my account that I would be getting a June box and I am just as curious as you.

It literally says no where on this post that the May box is being cancelled. It was posted on April 2nd. There has been no communication which month’s would be effect and if those months effected would be pushed out. Many people subbed solely for the Jo Malone May box.

Mine is saying the same thing. Hopefully they pushed May’s box to June.

Interesting. I was curious about this so I tried to access my account. I was able to log in and see my beauty box account information without issue. Maybe you just happened to catch it when they were doing maintenance or some such thing?

I got a text that my box was delivered at 4:24. I live in a tiny 1 bedroom. The text arrived at 4:27 and nope no box outside my door. Someone either stole it in 3 minutes or they delivered it to the wrong door. Bummed. This happens so often that I fear macys wont keep believing me.

Yea, I have been with the, from the start as well, but my email went onto the spam emails for some reason.

I have two different email accounts – have not received that notice on either one.

Yes I have received the email. I’m getting my April box (confirmed payment and shipping) but May is definitely being suspended.

This is the email I got a 10 am yesterday…..

Dear Valued Customer,

Thank you for your continued support of our Beauty Subscription box program.

Due to COVID-19, we have made the decision to temporarily suspend the monthly subscription boxes. Please be assured that you will not be charged for your monthly subscription during this suspension timeframe. As soon as the subscription resumes, you will receive follow up communication.

If you have questions about your current Beauty Box subscription, please visit your Macy’s Beauty Box Subscription to manage your account.

We highly value you as a customer and thank you for shopping at Macy’s!

Mine should be delivered today as well. I’m thinking it’ll start with May’s box. I decided to actually cancel my membership altogether yesterday, because I don’t want to deal with the hassle of them possibly accidentally automatically (sorry for the awkward grammar there; I’m more of a numbers girl 😉 ) charge me anyways when they normally would have billed for May’s box. I’ll take a chance at miss getting the Malone box (assuming that’ll be their first box when they resume subs), and just keep an eye out for when they restart subs before re-subscribing.

I have tracking info for my April box and it appears to be with UPS on its way to me. Whether that’s truly the case or not remains to be seen.

Well said.

I agree. I work retail in a very non-essential business. I am not sure how this company obtained an “essential” classification. Customers do not adhere to social distancing recommendations and they are unpleasant if you request that they do. They are buying home decor items, area rugs and generic clothing. The first of April was especially trying since it was “check day”. My hours have been cut to 31 per week (so far) and we have been told that further cuts are probable. Reading sub box reviews is the few minutes of normalcy I get each day. My heart goes out to health care workers and emergency medical personnel. Hoping everyone stays safe. Hopefully, normal will return by summer.

Can you just post this comment on every review? I haven’t seen any bad behavior in public but I also haven’t been in public except once weekly, crack of dawn grocery store runs. But I have sure heard about a lot. People still need an escape and although delays and cancellations are happening more frequently these days, it does not mean corporations get to take money and keep it without delivering a product.

Well said, and totally agree 🙂

I’ve been with macys box from the beginning and they have amazing customer service. Like no other subscription box. I’m assuming they will be just as good with refunds or using our payments to go towards the next box they can safely mail. I mean I’ve been shocked with how good their customer service is. Fingers crossed we get that Jo Malone when they start up again.