BoxyCharm March 2020 Spoilers Round 4!

Oh btw wanna hear somethin even crazier? I haven’t paid for any of my boxes this month, but today I recieved an email saying congrats my box has shipped out. Lmao. I was all confused like wait a min what box? I checked my account n I haven’t paid for a box and I’m certainly not on the pr list so I’m lost. I’m guessing it was just a glitch or somethin but hey it would be nice if one magically shows up.

I wanted to chime in days ago about the runaround in was getting in emails from Boxy but am glad I waited because now I have an ending that shows Boxy is not only terrible at customer service but potentially destructive.

(I have $10 Ipsy but just canceled Plus and Ultimate for BC and BC’s box names still confuse me so bear with me and if someone could please explain the boxes. Are there three or four boxes??)
My first $25 base box was last month and I loved it. Went on the wait list for the big $50 (knowing I wouldn’t get March) and the $35 which I didn’t understand if its monthly or quarterly and if that replaces the $25 box during those months. I emailed them asking that and also what boxes I’m getting in March, how much I’ll be charged and when.

They replied with a canned response like someone said, based off of a few key words as if they were replying to not only a completely different question but only one of my questions.
Wrote back clearly listing my questions and got another canned response, this time a little closer to what I asked about. Wrote again saying please actually read this because your algorithm isn’t picking up my question and I need a real person to read this.
A real person wrote back! They said billing is on the last day of the month and my account on the website will say if I’m off any waitlists. I was confused because when I chose my product, it allowed me to choose for my base box and the $35 box yet the website said I’m still on that waitlist. Their email still didn’t address that and said to only check the website so I assume I choose a product in error and wouldn’t recieve it which was fine.

I had just enough money on each of two credit cards for one box only so I thought I was safe and set my default card to a credit card which is just at its limit (yes, I know I’m in bad shape!) Yesterday they emailed me saying they were unable to charge me for both boxes so I went on the website and thought it was like Ipsy and I really thought I put my credit card on one box and my debit card on the other box but it was after midnight and its possible I didn’t read the website correctly. This morning I see they overdrew my debit card for both boxes 😱 luckily I had the cash to put in before the overdraft fee but jeez I wish Boxycharm could have explained it better. (Yes I realize I should never be this low on money but I had a rough month and am hating myself right now!)

They must have the worst website I’ve ever seen. Even reviewing products was a pain in the butt. Ipsy does have the best customer service and I love the $10 box but their full size boxes went downhill since September.

I just tried that Gold Leaf stuff Boxycharm sent. Boxycharm had to know surely they research what they put in their box.
I will be honest I am 56 and this is by far the most disgusting thing I have put on my face. Ponds knocks the socks off this junk, even noxema.
This stuff is stringy, slimy and totally yuck.
It burned my face slightly, then immediately dried and made my face tight.
This stuff is awe full. No exaggeration, do not use this.

I’m so sorry some members have received their pop up shop items yet. I placed two orders. One shipped out immediately, but the other one shipped out about two weeks later. I was a little perplexed as to why the first pop up shop had everything priced at either $6 or $12 and the second one had things priced higher.

I really hate all the pallets and eyeliners and wish they had a skincare/haircare only option. I join for the skincare, which always makes the box worthwhile. I give the rest away. I’m fine with that as I still make out in the deal.

Ugh both of the pallets for March are sooooooo Ugly!!!

I agree with many of the previous posts. Boxy has terrible customer service. Ridiculous, in fact. I’ve had issues with Pop Ups as well. Poor communication, shipping, etc…. I stay because I’m usually satisfied with most of the products. For me, each box has at least 3-4 useable items. The extra things that I don’t want/need are welcome gifts to friends and charity. I subcribe to Ipsy base box and Allure as well. I love my three subscriptions but Ipsy is my fave. Any add ons are purchased via Ipsy. Why upgrade and reward Boxycharm for poor service? I am probably the minority in my age group (56) that enjoys all the crazy palettes. I love trying different looks with a variety of colors. Until Boxycharm works out their mess, I’ll stick with the base box.

I hope I get the Farmacy Very Cherry Cleansing balm. I already have the original scented balm and LOVE it. It is almost completely used up though.. It is an amazing product. That eyeshadow palette’s color story seem off and not very appealing.. So far, the spoilers are just …eh. mediocre.

I’ve been emailing them for days asking about the pop-up purchases. They have my money but I don’t have my stuff. I paid them on the eleventh.

I have only been subscribed to BC for a couple months, because I had always gotten Ipsy Plus and loved it until recently, when some of the items just became “meh.” Still good items, just nothing exciting, so I decided to try BC out. My first box was pretty cool, though I received an item I had already received in Ipsy Plus (not BC’s fault at all). I was sad though, I wanted to receive the free gift that you’re supposed to get when you sign up for BC, but I saw nowhere to enter the code for the free gift, so I was unable to get that. Also, BC website seems like a mess to me compared to Ipsy’s. As soon as you long on (if you have the base one – $25) you are BOMBARDED on every inch of the screen to upgrade to one of the higher priced boxes. I am all fine and dandy with companies advertising their more expensive/other products but it’s so bad that I can barely find my own subscription and how to edit it and stuff because of all of the UPGRADE UPGRADE UPGRADE buttons. In my second box, I received 2 items that were not even on the page to review for charms or whatever, so I’m assuming they were extra items that they needed out of their warehouse (face wipes, etc). *sigh* I suppose I will be cancelling this subscription and return to Ipsy Plus, the BC brand palette seems cheap, and I do not need to keep a subscription solely for the mini curling wand (but I thought about it).

Did you know that the Better Business Bureau gives BC a C- rating based on 294 complaints? That seals it for me.

My pop up orders haven’t even shipped yet, is this normal?

embarrassingly, until pretty recently, I was receiving all 3 box options. after all of the recent controversy, I have canceled both my base and luxe subscriptions, and am down to only premium. I would love to know is boxycharm is really losing money after all of these issues recently, or if the canceled spots are just being filled by others. I am SO SAD at the lack of response from boxycharm. This used to be my favorite subscription, and I canceled Ipsy, BOS and FFF and only kept Boxy.. depending on how the next few weeks go, I may just go ahead and cancel the premium too.

The face product at the center of the scandal. Has anyone actually tried the product. I get the allegations but what if the product actually worked wonders? I’m not saying things aren’t shady but I’m kind of a don’t knock till I try it type of chic. Just my thoughts

I cancelled about 8 months ago and in my parting comments I explained that my day position is a doctoral student, not a clown. Just checked in today to see if things had improved. Obviously they have not. If I ever take a gig as a circus sideshow, Boxy will be the first thing I sign up for. Meantime, I’ve really been happy with Dermstores monthly box, Sephora’s Play and the Ipsy ultimate bag.

So not to sound like a super negative person but, did Boxycharm make changes to how they do points or has it always been this policy? I reviewed my January items on 2/2. Yes I’m slow sometimes. Then reviewed my February items mid-month. I have base and premium with my quarterly Luxe upgrade. I didn’t get any points so I emailed them. I remember in the past not having any issues… anyway, here is the email below. Also, you usually get points for the overall box review, not just the items in it. Math doesn’t make sense. I definitely don’t feel charmed…

Thank you so much for contacting BoxyCharm! We are so sorry to hear that you didn’t receive your review Charms. Please know that Charmers now have a limit for reviewing products. We have reviewed your account and can see that 600 Charms were already deposited into your account. Therefore, you have reached the maximum Charms allowed to be deposited to your account for this month.

Moving forward, as a gentle reminder of our new policy regarding reviewing products. See as follows:
– Charmers will ONLY be able to earn charms for BoxyCharm, BoxyLuxe, and Premium product reviews, no Charm Room, no BoxyPopUp.
– Charmers will ONLY be able to earn up to 250 Charms when you review every item in your BoxyCharm box (50 Charms per item received and reviewed, up to 250 Charms per month) Varies according to the number of items being featured that month
– Charmers will ONLY be able to earn up to 450 Charms when you review every item in your BoxyLuxe box (50 Charms per item received and reviewed, up to 450 Charms per feature) Varies according to the number of items being featured that month
– Charmers will ONLY be able to earn up to 300 or 350 Charms when you review every item in your Premium box, depending on the number of items featured (50 Charms per item received)
– Charmers product reviews must contain at least 10 characters

We thank you so much for understanding and if there is absolutely anything else that we may assist you with, please feel encouraged to reach out to us again. Have a Charming day! 💗

Josephine and your BoxyCharm team ♥

I cancelled Luxe and base…

They sent my February box so late and didn’t include my choice item. Cancelling luxe and base. On the fence about premium

I finally received my February base box and it did NOT include my choice item, the Kate Somerville serum. I’m so angry. They told me my box was delayed. They never mentioned sending random crap

WHOOHOOO I loooove KVD makeup! That stuff stays on no matter what!

just cancelled my box cause the spoilers are honestly no good. Will see boxy the month after march for the free gift lol and hopefully a better box

FYI – NEW ACCOUNTS BEWARE

I used the code DRLOVE and ordered the February box on 2/9.

I was not able to customize at all.

I sent an email to customer service….no response still. So I cancelled.

I received an email that I will be getting the Tarte “Be You, Naturally Palette” and a $12 add on credit to get the Dr. Brandt in March’s on sale (if available) sent from an address that doesn’t accept responses.

Not sure how I can get it if I cancelled my account.

I give up on this company. I have watched this company on FSA for years and watched the ratings go up so I thought I would give it a try.

Can someone let me know when they normally do the add ons? I want to buy the alamar brushes from February’s box

I agree with most of the posters. March’s spoilers SUCK. The palettes are YUCK. Love Hank and Henry, but those colors?? And the boxy palette… in the past, the “made for boxy” palettes have been crap. Made in China, chalky, don’t blend well, etc. Nothing to get excited over that’s for sure. The KVD stuff looks like old products that didn’t sell well or are being discontinued. The only items I would like is the eye cream and cleanser..

I hate eyeshadow palettes, more of a skincare fiend, and I put I rarely wanted eyeshadow, yet every freakin month I get one…… like seriously, they used to be niche because they actually listened, now they are crap because they got aka popular and won’t employ more people to listen.

👌 I’m still in for next month. I’m getting the eye cream. I’ve never gotten any KVD or Hank and Henry stuff. I love Fharmacy stuff. The Boxy palette is a collector’s item. So am definitely in. I created a new account on the 3rd to get The Story Brook palette and cancelled my old account awhile back. I’ve never gotten anything Storybrook and am really looking forward to it.

So don’t ruin my fun Boxy and be honest. But am still patch testing everything in my box before I put it on my Face.