My Subscription Addiction
My Subscription Addiction
No results matched your query
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.

BoxyCharm Customization – Check Your Email!

MSA
ByMSAOct 22, 2019 | 70 comments

Boxycharm

BoxyCharm
4.3 overall rating
1980 Ratings | 226 Reviews

BoxyCharm now has an optional complexion customization quiz available. Subscribers, check your email for a link to the foundation quiz:

We want to bring you foundations and concealers PERSONALIZED to your skin tone. That’s where YOU come in! Answer a few questions so we can start to learn a little more about your complexion.

 

 

 

 

 

If you aren’t familiar BoxyCharm is a beauty + makeup subscription box that sends 5 full-size items each month for $25.

Check out my reviews of BoxyCharm boxes, our posts of BoxyCharm Spoilers to learn more.

BoxyCharm ($25 per month) is one of the most popular beauty subscription boxes that we review, with lots of loyal customers. They promise 4-5 full-size beauty products each month from a variety of both indie and established brands, with a total retail value of over $100 in every box. The beauty item... read more.
MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.

MSA
MSA
At My Subscription Addiction, we believe in better living through subscriptions. We help readers discover new and exciting products and services that will help deliver the best version of their lives.
Join the Conversation

Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.

70 comments

Amie

Oct 29 still no e-mail and no response from them as usual.

Jackie

I only get shipping and confirmation emails from boxycharm, nothing else, not sure why others get emails about all sorts of things such as spoilers, updates on pop up sales, and now this. I asked them about the spoiler email and they said it was only sent to a select group of people. So yeah, not everyone gets emails from boxycharm.

Dani G.

Has anyone else still not received this email? I haven’t and I emailed them about it and another issue the day after this posted. The same day I got an email back that contained nothing but a few FAQ’s copied and pasted from their website that had nothing to do with either of my questions. I replied and told them that and it’s been five days with no response. I swear if they didn’t offer such good deals and I wasn’t such a serious beauty product/sub addict I would never give them my business. There are so many major issues with their customer service, ethics, and other business practices. I wish I could make myself go away and stay away! 😄

Amie

I totally agree! I love the deals and sometimes get good stuff, but there are times it’s a total waste and their customer service is horrible – probably the worst I’ve ever dealt with (if you actually get to deal with anyone there). I’m so sick of the bait and switch, I wish I could just pull the plug but I haven’t……yet. And I also have not received the e-mail, and usually never get them.

Koreen

It’s understandable that they can’t list every shade of every foundation. But, they could list all the shades of foundations like Estee Lauder double wear, and Mac studio fix.
Because a lot of us even if we don’t actually wear those brands (which I don’t), do know what shade would be equivalent.
If I’m discussing foundation with someone online, like on Reddit or here, etc. I can usually say something like “I’m near a DW 1N0, or mac NC10 ” so we can understand somewhat what shade a person is and share foundation swatches or recommendations based on that.
If they dont have your exact shade, you could try looking up matches on temptalia, or findation etc., to find something equivalent to enter from another brand

Marie

This is foreign language to me. I like the pictures to find closest match.

Jess

I got my email on the 13th, I had already forgot about it. If you need to search email, my subject was “Not a drill! Complexion customization is here.”

Tricia

I just got an email about 30 minutes ago. I filled out the questions but they didn’t have my shade listed on the foundation I use. So I left the shade blank.

Marion

Haven’t received the email. (Nor have I received a response from my reply to customer service 2 weeks ago.)

Alice

Same, Marion. It’s maddening.

Julia

Mine was in a Spam folder, and sometimes replies from them end up there too for some reason. Check it:)

CT

Ah maybe it’s only for those members who signed up for premium. I’ll keep an eye out in my email for now=$

Chrystal

I havent gotten one.

Aidan

If you didn’t get the email never fear, it really isn’t useful as a measure of what you wear. One of the most popular foundations, Estee Lauder Double Wear, is not an option. You can choose the compact (which I had back when it was still available) or the powder. That makes it hard to customize foundations when shades and (very popular!) formulas are not even choices.

Sarah

I agree. I don’t use the Estée Lauder foundation, but for one of my concealers, they offered the brand and type, but not my shade. I left it blank because I don’t have warm or neutral undertones and those were the only options. None of the cool-toned shades were there.

laci

the estée lauder shade names are the same among all 3 formulas. so even tho i wear the liquid foundation in 1W2, i just selected that same shade from the compact version. still conveys the same info on your shade & tone.

DocN

I got nada.
But I have no doubt they’re going to botch this one as well.

Nan

I’ll be surprised if they use any of this “customization” at all, anyway.

Alice

Indeed

Heidi

They had my brand of foundation, but not the shade…. *sigh*

I’m a base box only subscriber and got my email today.

Ashlepooh

SAME HERE, for BOTH my foundations too

Jill M

I got my email about this on the 17th. They had the brands and shades I use so hopefully we can get a good match for me and hopefully they are still gonna send out the sample cards.

Miranda

Same! Had my foundations but not my shades for either one!! I had to go with my 3rd and 4th choice foundations and they don’t match my skin quite as well so I’m very disappointed that they would list them all and then not include all shade options. What was the point of doing that?? Seems like they need to work on this for sure. How can they get accurate shades for people if they don’t even allow us to choose the shades we use. Also they should of at least had a place to type in the shade if maybe it’s no longer in stock or if the name changed etc. And that way if the shades weren’t listed we could add it as well. Pretty disappointing honestly. I didn’t want to include the foundation and shades I did but there wasn’t any other option. I definitely have 2 foundations that match so perfectly and would prefer they use those, but I had to use 2 that are a bit too dark, especially for winter time. I could of guessed and gone with the next shade down but they didn’t even have it included in one and the other I wasn’t sure which shade it’d be so I just went with the one I own.

Reyna Alcala

I just got my email 10 minutes ago, I found it in my Gmail promotion not my primary Gmail. Search Boxycharm in your email account try looking for it like that.

Alice

No email on this. (Not surprised.) I’m still waiting on a firm response about my missing October box item. I had re-emailed them yesterday. I DID get a response asking me about my ‘missing box’ and whether or not I had checked all sources – neighbors, post office, etc. (WTH? Do they even READ the emails sent by their customers?) I responded with all the detail they asked me to provide (which I’ve provided already in my initial emails). No response from that point. ~Sigh~ I know some people cannot stand the fact that there are those of us here who keep bringing this up…but, dang…this is MY money and MY subscription and I’m not getting what Boxycharm promised when I committed my money to them. I’m in business and I would soon be out of business if I didn’t provide the proper customer service. Boxycharm is beyond frustrating. I will say this…they did ship my November add-on, and it’s a lovely product (Kypris). Man, they can be so efficient in some processes and totally incompetent in others. I WANT to like them; they make it extremely difficult. I’m not going to give up on getting my missing item. They have no idea how doggedly persistent I am!

Dani G.

You have every right to share your feelings and experiences about Boxy here, whether positive or negative. The people that complain about people for complaining need a refresh on hypocrisy.
I’ve been through A LOT in the five years I’ve been subscribed to Boxycharm. I’m embarrassed to admit that I’ve unsubscribed several times now with very good reasons but always end up getting reeled back in.

In my experience their definition of reading an email is to scan your message looking for key words and phrases. It might actually be the software that does this without much, if any, input from a person on what your reply says. And the responses so often fail to address your actual issue because of this process and the pre-written/programmed replies they send back. I almost always have to send a second email to state my issue after their first response inevitably clarifies or accomplishes nothing. My understanding is that if you send more than one reply to their emails (like you logically did when they failed to respond in a reasonable amount of time), you get moved to the back of the customer service queue because their system registers your second message as a brand new one. I know…it doesn’t get much more frustrating than this. They’re only able to get away with it because they’re offering such great deals and products you just can’t get elsewhere. So basically you have to weigh the value of your products and savings against your time and frustration and determine whether to stay subscribed or not.

Stay strong and good luck! I hope they make things right soon.

Alice

Thank you so much, Dani. I really appreciate your message.

JennO

I didn’t get one, but I’m not surprised. It still tells me to subscribe when I’m signed into my account.

Dani G.

Me as well! I’m subscribed to the regular box and on the waitlist for both Premium and Luxe. Yet every time I log in it prompts me to sign up for all three. I’m wondering if that’s why I haven’t received the email? Also, why does it take them a week to send one email to all their customers? One more reason they really need to upgrade their IT system.

Nan

Me, too lol!

Flora

Odd that they don’t have “normal/balanced” skin as a choice.

SquirrelyGirl

Don’t panic people. Its probably a slow roll out. I got my email 4 or 5 days ago. Based on this, I think people are going to be receiving emails on an ongoing basis vs everyone getting one all at once.

Christa H.

👍

Ashley

Are the ones getting the Premium box next month the only ones getting the email?

LisaFalana

Got mine yesterday and I don’t get premium, but I do get Luxe.

SquirrelyGirl

And no. I’m not getting premium and still got one.

SquirrelyGirl

It’s probably a slow roll out. I got my email 4 or 5 days ago.

Alice

We would probably get it faster by Pony Express.

Kenley

I have 3 accounts and only got the email for one of them.

CT

When I log into my account it says that a testing strip is to be sent to match the right shades. Does anyone else see that message?

Christa H.

No….I just logged in and don’t see that anywhere 😳👀

Ashley

Why are some getting the emails and not everyone?

Saracha

I just got the email and the 1 out of the 2 foundations that I use ( the kat von d portrait foundation) is missing some of the shades, and my luck one of the missing shades is mine so I picked the next closest one which would still work out ok.

Vi

That happened with me twice when I was doing the questions both for the foundation and the concealer. Luckily I use different foundations so I chose another one but still had to use the closest match and the same with the concealer. I hope it works out having to do it that way.

Cyndi

Same here. The Clinique formula I use wasn’t listed, nor were the Laura Mercier concealers. I ended up selecting a Lancôme foundation and Tarte Shape Tape shade.

Amie

As usual, no e-mail from them.

Toni Marie

I received the email… I gave samples of what samples of foundation that I used in the past, but the ones that I used werent there. I hope that they are able to make the perfect match of my complexion.

Michelle

They had my Chanel and my MAC. I’m hoping they knock it out of the park with this! I’d love to get foundation and concealer!

Christa H.

Got my email @ 12:02p MST Super excited!! 🤗

You Might Also Like

Ipsy Glam Bag X November 2021 Curator + Product Spoilers
Ipsy Glam Bag X November 2021 Curator + Product Spoilers
September 20, 2021
Dia & Co Plus Size Clothing Box September 2021 Review
Dia & Co Plus Size Clothing Box September 2021 Review
September 16, 2021
Allure Limited Edition Best of Beauty Box – Available Now!
Allure Limited Edition Best of Beauty Box – Available Now!
September 13, 2021
New Improvements on MSA Today
New Improvements on MSA Today
September 16, 2021
Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.