Macy’s Beauty Box August 2019 FULL SPOILERS!

I think this was handled poorly. The cost has been the same for 2 years. It takes a special level of incompetence to make this type of error. Their response was cold and unapologetic. This month’s bag is particularly weak, making the decision to cancel the subscription easy

Contacting Macy’s customer service is a joke! I cancelled my sub this morning. It was your error in charging $2 and without my knowledge you debited my account for additional money and then told me, that was not cool at all. They should have eaten the error and moving forward corrected it for September. My beauty box sub is now down to just Boxycharm. Smh.

Tell me if I’m over-reaching but do you feel Macy’s should’ve sent an email about this? It’s almost like they don’t care they made a mistake and reversed and charged the correct amount.

On the bright side, I added the water spray to my regime before Clinique suntan lotion. Good for my skin, maybe not my wallet when I need a new bottle.

I wish Macy’s would get it together with their billing issues. I am normally charged $16.20/month which is $15 plus tax. I was charged $2.16 last week and $15 is currently pending so that’s about $1 more than usual. I don’t like that they can charge whatever amount whenever

I feel really badly about Macy’s undercharging for the August box that’s on it’s way to me and has reached other customers already. I realize it’s their mistake, but once I’m aware of it, the buying agreement I checked off when I signed up states I’ll pay $15/ month plus tax. Thus, it’s partially my obligation as well.

The problem with trying to notify them to charge the correct amount is that to date, my brief interaction with the Macy’s staff online/ phone/ in -store, and via email has been dismal in that ” no one knows anything about this box” or ” It’s not their department”.

Has anyone been able to reach the proper department to speak with a CS rep. about the fact that they didn’t charge a lot of us (or maybe not anyone) the correct amount?

I realize that it’s easy to look at this as a small gift, favor, boon or lagniappe, and IF Macy’s makes the statement that it is a bonafide discount, hooray for Macy’s.

I get MANY free boxes/ products which are always a surprise from other subscriptions, but it’s totally free, not a partial charge on the date the full charge was supposed to be made by the supplier. I get either free unordered boxes or unordered free full-sized items in plain brown envelopes or boxes every few days, and I KNOW that’s a gift or maybe a glitch ( the FFF box that arrived this past weekend which was not ordered nor paid for was likely a glitch on their part as I just cancelled my subscription with them). I am SO not an influencer, as I am not even a user of social media, so I guess everyone receives these same freebies.

However, Macy’s hasn’t addressed the $13.00 undercharging as far as I know.
The problem for me is both ethical as stated above, but also, if Macy’s has contracted with an outside party to procure the makeup bags and fill them for the retail price of $15.00 per unit, and we only paid a tiny fraction of that cost for the August bag, as we are well aware, then might this affect the quality of curation until they’ve made back their shorted amount,however much it might be?
Likely some of you may have an idea of how many boxes they ship per month and can do the math based on units underpriced for this month. I don’t know how much they are losing in total based on the set retail price of $15.00 plus tax.

***I know the arguments:****
These are samples, and they give them away anyway.
It’s Macy’s responsibility to charge the correct amount.
We don’t ” police” Macy’s credit card charges.
THEY messed up.

However, if they do not charge us for the $13.00 owed to Macy’s retroactively, which they still may do, this may cause them to either short change us on products in a few future boxes or to cut supply of the usually cute and useful makeup bags.
They also may see what I, and likely you, see: There’s a problem with the service, as it seems very fragmented, and they may discontinue it altogether.
When I’ve changed card info, the next month’s box is ALWAYS skipped by them, even if I change it one day after they shipped the current month’s box. If any other small thing is changed in the buyer info, they likely will skip charging and shipping the next month’s box for some weird reason. I consider this sort of issue to be a detriment to the subscription service in total by either Macy’s or the fulfillment service they have contracted with for the subscriptions.

I really like the products they send, more than Sephora Play! usually and 100% more than the usual no-name IPSY $10 bag items.

There are a few of the Macy’s makeup bags which stay in my purses and never get swapped out, I like them so well. I have never used an IPSY bag for anything except to hold lip balm in a nightstand drawer so I’m not fumbling for it late at night.. they are too small and just not my style.

I don’t want the subscription to be discontinued with the reason given being problems with their charging system.
JMO, with friendly intention.

I was charged 2.16 for my Macy’s box this month,and I received my box today…..This is the first time I have ever received my box this early,and I got it for 2.16….Well done Macy’s,even if it a mistake,I will gladly accept it.

I just subscribed to this box but it says that September will be my first box. Bummer.

My $2 charge has now gone through instead of pending. But no $15 extra charge.

So now my $ 2 + tax previous pending charge has disappeared. So I guess I am not getting this box. Honestly, I am not too upset about it. I have way too much product. I do love this box and will probably never cancel though.

Hey guys, I just used my $5 coupon on a Spring Perfume sampler with FREE SHIPPING>. Yes, I know its samples but I’ve been wanting to try three of them and there are 11… I only use the coupons when there is free shipping. Im so excited that I was able to get free shipping twice in one month…I used the $10 coupon on a Christmas gift for a friend that loves Nanette Lepore (though I am not sure if she’s tried this one… SCORE !5.00 bucks for parfum, lotions and purse spray in a gift box…

To everyone saying they’ve been charged $2, check your account now. I’ve been charged the $15 plus $2. Hopefully they will refund me the $2.

Anyways, this box is kind of boring. I will probably only care for the lip balm and fragrance sample (also the coupon). However I will continue with the boxes because you never know what the fall/holiday season has in store for us.

I have been curious about this box and if I weren’t grandfathered in my Birchbox sub at 10/mo I might have switched. But this particular Macy’s box doesn’t really appear to have a high value. I love Mario’s sprays but that size is on Amazon for less than 10. I’ve gotten that same tarte sample size in three subs in 3 months, the lip balm is cute but it looks like what id buy my five year old and the bag is garish.

My question though for subscribers is if this is usual for a Macy’s box or if this box disappointed you or if it is better than some?

That bag almost hurts my eyes… like they want to keep focusing when I look at it. lol I like the design though, so hopefully it’ll be more forgiving on the eyes in person. 🙂

I wish I could swap my sad little birch box sub for THIS!!! 😭

Wow, great box! I wish spoilers came out early for Macy’s. I would have bought this in a heartbeat!

Whew! So glad I stayed! I was going to cancel 😄this will be my second box🙌

This is likely my favorite low- cost beauty subscription.

I’m rather confused about the $2.14 charge to my card today… That’s not the price of the box, but when I go to my account, it says the charge is for the box.

Is August Macy’s birthday Customer Appreciation Month or something? No, seriously, they have messed up.

I know better than to try to contact them about this. It’s like putting a phone to my dog’s ear and expecting her to know what I’m talking about, LOL.

I think I’m in the minority here because this is the first Macy’s box in a while that doesn’t appeal to me. I’m glad so many others seem to be loving it, though!

I don’t wear blue liner or matte lipsticks, so that’s two items that will be donated. (For once I’m hoping for a variant item so there can be a chance of getting a liner in any color other than blue! )

The face spray, lip balm and perfume are just “okay” to me. I might get around to trying them at some point, but they don’t excite me. I think the SK-II is the only item that somewhat interests me.

I know every bag won’t be a winner for everyone and since I’ve been pretty happy with the Macy’s boxes so far, I won’t complain too much about getting a “meh” box here and there.

WOW! Now this is a bag*! Can they sustain this wow on a monthly basis? IDK but I will be getting this and watching for next month’s spoilers to decide if I’m on the boat or just passing by, lol

*the whole kit and caboodle

This might be my favorite Macy’s box ever!!!! Love seeing them include TONYMOLY….

I would subscribe for the Aug box, but it’s too late to do it now. The site said “to get your September”, too bad and so sad for me 😥. On the bright side though, my card got away from charging today 😂

Oh wow, I’m really excited for this box! The eyeliner is my favorite color, I want to keep the face spray in the fridge, and everything else sounds great!

This will be my first bag (subbed in July). Very excited!

Figures I cancelled last month and now 5hey come out with a great box and bag. I stayed subbed just for the bags for a while and last 2 months just weren’t worth it for me anymore. I would love to get my hands on that bag though. Anyone will to trade or sell it?

It’s a great box! Looove it all!!!