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Ipsy Glam Bag Plus Review – July 2019

Megan K.
ByMegan K.Jul 12, 2019 | 155 comments

Ipsy Glam Bag Plus July 2019 beauty subscription box review

Ipsy Glam Bag Plus
4.2 overall rating
247 Ratings | 33 Reviews

Ipsy Glam Bag Plus is a $25 a month subscription box from Ipsy. Every month you’ll receive 5 full-sized beauty products. The box will have a retail value of at least $120. (This box was voted as a best makeup subscription box and a best beauty subscription box by MSA readers!)

open hot pink ipsy box

My Subscription Addiction paid for this box. (Check out the review process post to learn more about how we review boxes).

all of the items inside the box together

About the Ipsy Glam Bag Plus

The Box: Ipsy Glam Bag Plus

The Cost: $25 a month (free shipping)

The Products: Full-size makeup and beauty products every month.

Ships to: US

Delivered via: DHL, or FedEx + USPS

Our Ipsy Glam Bag Plus July 2019 Review

 

Now, on to the items!

 

IT Cosmetics Superhero Elastic Stretch Volumizing Mascara in ‘Super Black’, 9 ml – Retail Value $24.00

Another day, another mascara! My collection is really impressive. Luckily (or unluckily?) I have eyelashes that are like chameleons. One day, they are great! Another day, the mascara that was perfect the day before looks terrible. Sometimes one eye looks incredible, while the other set of lashes is just like.. missing for the day or something. Where do eyelashes go on those days where they are MIA? Sometimes I feel like I should put up Missing Lashes fliers on my local telephone poles. I have never tried this brand’s mascara so that was a plus! It was a solid formula and coated my lashes well, giving them both length and definition. Was it groundbreaking? No. But it earned a place in my stash.

 

Touch in Sol Pretty Filter Waterfall Glow Cream, 1.76 oz – Retail Value $34.00

I wanted so badly to love this cream. The packaging is gorgeous, I loved the gel-like formula, and it was a pretty shade of pale pink! It also has hyaluronic acid, so you know it is a moisture bomb. I thought the lightweight formula might be great for summer daytime use, but the finish was just so sticky on my face. It felt more like a layer of film than a product that had truly absorbed well. If it was heavier, I might consider using it at night (when I don’t give two figs about tackiness!) but I need more moisture while I sleep.

 

YENSA Tone Up Primer Essential Glow, 1 fl oz – Retail Value $35.00

I just received this back in my May Ipsy GBP so I was a little disappointed to see it again so soon. Don’t get me wrong, I really, really like this product. It evens out my skin tone just enough for a no foundation look, though it also works beautifully under concealer, foundation, and powder. It is also pretty hydrating for a primer and feels like nothing on my skin. I don’t want to sound like I am complaining about getting a repeat item that I would likely want to buy again, because I’m not. I think I just get really excited about new products from this sub.

 

Huda Beauty 3D Highlighter Palette in ‘Bronze Sands’ – Retail Value $45.00

This palette is SO freaking pretty. Like, stunning. I love Huda Beauty and I have had really good luck with her items I have gotten in boxes. This palette might be a little too warm for me in its entirety, but let’s go through some more factual observations before we dive into that. This quad is composed of one cream and 3 powders. The cream is a base to apply before the other shades. It is kind of like a strobe cream made of gold. The three powders are for setting, sculpting, and flushing. The only real issue I have with this palette is the cream formula because it is just way too gold/warm for me. I think I am going to treat it like a cream eyeshadow instead. I can make the other three shades work as long as I use an extremely light hand. I probably would have benefitted from the lighter version of this palette, but these colors are so gorgeous I am willing to make it work for me.

swatches

Top to bottom: Barbados (cream), Maldives, Aruba, Bora Bora.

 

Pixi by Petra Glow Mist, 2.7 fl oz – Retail Value $20.00

Finally, our last item is one I like very, very much. I am a big fan of keeping a mist of some sort in my purse for multiple reasons, the most important being hydration and dewiness. This mist is a mix of aloe, propolis, and other skin-loving ingredients. I like to spritz it on throughout the day when my dry skin starts looking a little dull and find that it gives my face a little pick-me-up while refreshing my minimal makeup.

Verdict: This box has a value of $162.00 which is incredible for a $25 box. This box is always worth it for me, even with the misses. How can I complain about that value? My favorite items would be the primer, the Huda quad palette, and the mist spray. Those three items alone total $100, which I would still be thrilled with for this inexpensive sub. The mascara is useful, if not exciting, and the cream will go to a friend who I hope will have better luck than I did.

To Wrap Up:

Can you still get this box if you sign up today? If you want an Ipsy Glam Bag Plus subscription, get on the waitlist here.

Value Breakdown: This box cost $25. Here is approximately what you are paying per product:

  • IT Cosmetics Mascara $3.70
  • Touch in Sol Glow Cream $5.86
  • YENSA Primer $5.40
  • Huda Beauty Palette $6.94
  • Pixi Mist $3.09

Alternatively, each item has an average cost of $5.00.

Check out all of our Ipsy Glam Bag Plus reviews and our favorite beauty and makeup subscriptions!

Keep Track of Your Subscriptions: Add this box to your subscription list or wishlist!

What do you think of the July Ipsy Glam Bag Plus? Which items did you get?

Ipsy Glam Bag Plus is a monthly makeup and beauty subscription box - each month includes 5 full-size products! You’ll also get a makeup bag once every three months.
Megan K.
Megan K.
I love natural/vegan beauty products, Korean skincare, unique jewelry, and weird candies from far away places. When I am not waiting for my next exciting box you can find me painting or taking photographs of interesting people. I never leave home without pug hair somewhere on my shirt and a bold lipstick on my smile.

Megan K.
Megan K.
I love natural/vegan beauty products, Korean skincare, unique jewelry, and weird candies from far away places. When I am not waiting for my next exciting box you can find me painting or taking photographs of interesting people. I never leave home without pug hair somewhere on my shirt and a bold lipstick on my smile.
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155 comments

Chris

Did anyone else’s pallet have fingerprints on them? They sent me a replacement and that one has fingerprints too!

Anita

PLEASE READ!!!

Finally received mine today. 1 pan of the Huda Pink Sands is broken, pieces are powdered into the other 3 pans. It’s unusable.
I emailed customer service, got a response advising me it is out of stock but they are refunding $5.36 to my credit card. WHAT??? Where does that amount come from? $5 each for 5 products equals $25 plus the tax?
I’ve responded back asking for a supervisor to intervene. They can’t replace it with a comparable item?? How long do you think it will take to hear that others are buying this as an add on or that it will repeat in future GBP??

I love Ipsy but no way is this good customer service. It’s ridiculous & insulting. Ipsy should be ashamed of themselves.

Sherri

Well, i didnt recieve my add ons for August and emailed Customer Service and they had a replacement order sent out for my missing add ons on the 16th, i still have not recieved them. I contacted Customer service again today, i finally got a representative that is going to refund me but made the comment that it is odd that this is my second replacement this year since they have a less than 1% replacement rate for the replaced items that they have to send out. I dont know where she came up with the %1 but i let her know that there is always issues with there shipping and products every month and it was not just me.

Lara

They did exactly the same thing for me. The eyeshadow they sent looked like it had been tampered with. I wonder if they’re just reusing returned products and that’s why they can make $ off from charging $25 for products priced much higher.

Becky

You are right, they wrote and told me they were “out of stock” when I emailed them immediately and I know they were sending others new ones. So anyway, they sent me a “comparable item” a Wander liquid highlighter duo with the stick on the end of the tube. I wasn’t happy, but this was better than nothing, right? Better than your $5 refund!

Anita

You definitely did better than I did. They said it didn’t matter if the broken item retailed for $45, they consider each item $5 each. So they refund that plus tax.
What really gets me is I told them I’d take the next darker shade (golden sands) or they could choose a comparable item (like they did for you.) They didn’t even offer that. Then 2 days later, the golden sands palette is offered in the $59 bundle. Ridiculous. I’m crossing my fingers my box comes intact this month.

Enid

I’m still waiting for my July box. I’m already thinking of pausing my August box.

enid

Update: I emailed them again requesting a refund because box never moved. Ipsy replied with refund confirmation extra rewards points with the reason that the replacement box is not available because they sold out. They also cancelled my Ipsy Glam Plus box.

It going to be disappointing if they sell this box next month as a mystery box for $35.

Anita

I’m not sure what the problem was this month with the late shipping on the boxes. I had an add on & they sent me a 6th item because they repeated the LXMI balm to oil but I’ve added items on before & my box has never been so late.
I’ve had problems the last few months with buying something with my points but then Ipsy canceling it. I’ve paused my regular glam bag since May while still getting my GBP. Customer service always responds that I didn’t get my points purchase because I paused my regular glam bag. Not sure why they can’t put it in my GBP. Their reasoning why it keeps getting cancelled makes no sense. I’m sure there’s a ton of people who only get GBP. I can’t even spend my points before they are due to expire.
Ipsy really needs to up their customer service game.

Jessica

I just have to commend Ipsycare real fast. I emailed them about how I had been excited to try the Huda highlighter palette but was unable to use the shade that sent me because it was way too dark for my pale skin. I asked if there was anyway I could swap the medium shade they had sent me for the light shade. I truly didn’t expect a positive response but got one. They responded quickly and apologized for the incorrect shade match and are now sending me the correct shade (without me needing to send back the wrong one). I know that some people haven’t had the best of luck with Ipsycare but they have been great with my concerns.

Sherri

It depends if you get the right customer service representative. Some of them are really good and others are awful!

Jessica

I’m still waiting on my plus box and it shipped out on the 6th 🙁

Judi

Me too. I contacted Ipsy via email and they indicated that since my box didn’t move for 10 days they would resend a new box and in about 5 days I would get a tracking number. I hope I actually get the box and my add on I ordered too. I hope you get yours soon, otherwise contact them.

Jenny M

Same exact thing happened to me too. I just got an emailed stating they are sending me another box as well but the billion dollar brows brush I ordered is not in stock any longer so they refunded my money. So my question to them is, am I gonna get two boxes? What happened to the first box with the brow box? I haven’t heard back yet. This seems to have happened a lot this month. What gives? I hope you both get your boxes with all of your products soon!

Lauren

Mine says the 7th and has not moved in the tracking info…but apparently this is normal? per the customer service for IPSY.

Shai

I was going to be angry with my Ipsy this month because I did add one, it comestics concealer, purposes watermelon balm, and glow recipe watermelon glow. The watermelon glow is the small size! I would not have spent $12 on it had I known that. This size is orginally $21 so yes still half off but I didn’t need it and just got it at what I thought was a deep discount for add on. Top it off they gave me a repeat item this month the LXMI melt. But they did refund me $5 and now opening my box they also included another goldfaden item. So I’m not mad at the glow recipe since I received an extra item. So a win this month.

Dani

I just got mine and the same thing happened with the small Glow Recipe. Like you, I never would’ve bought it had I known that. Surely they had to have sent the full size to the people that got it in their box instead of the Touch in Sol. I think I will email them as well. That was pretty sneaky.

kimi

I received the small Glo as well in my box. I emailed them they responded 2 days later and told me they were sending out an accommodation order. Not sure what it is, however I applaud them for trying to make good. We shall see.

Jackie

No, we got the small one too.

Tara Rush

Same thing happened to me light medium got bronze sands. E-mailed them today, hope they fix it. Took forever to even get. The cream shade was so melted from sitting in a warehouse too long. They should honestly use only refrigerated storage, and trucks for makeup and skin products. The way they store makeup in warehouses to begin with is disgusting (I know from first hand experience working for sephora they don’t discard old products everything is not even in a air conditioned space, 100 plus degrees inside in the summer everyday). Nothing but breeding bacteria.

Dee B.

Is anyone else still waiting on the July box? This is so ridiculous. Not only do they have my regular $25 + tax. They have an extra $12 + tax for an add-on I purchased. They need to get it together

Sherri

I don’t have my box either!, It just left DHL yesterday, I know, this is ridiculous! There is no way I am ordering anything from Ipsy! This is how it is for me EVERY MONTH!

Dee B.

I called DHL and asked what was going on. They said I should have it by the 19th. I asked how do they know that if it hasn’t updated since the 13th. This is my first time experiencing this but it is frustrating

Jody

I am still waiting for regular glam bag and the plus! Frustrating for sure! I haven’t contacted them yet because it says 10 business days which is Friday from the first “pretend” shipping date.

Granny Lulu

after June’s nightmare with GBP….I am so happy with JULY! I got:

Huda Highlighter palette in Pink Sands (I LOVE it)

Purlisse matcha green tea moisturizer primer (LOVE it and got to choose it since Ipsy messed up my bag last month)

Thrive lash extensions mascara (LOVE IT)

PIxi glow mist (love it)

NAKED 4 piece pigment eyeshadow (I am loving these!)

YAY IPSY and so glad I didn’t cancel

Bonnie

Almost bag twins. I got the Huda palette in Bronze Sands, which is ok since I like both palettes. Otherwise I got what you got.

Lisa

My Ipsy Glam Bag Plus box was completely except for the yellow padding!! Did this happen to anyone else??

Tammy Ikonen

I have a serious issue and I hope somebody will give me an idea what is going on.. am I the only one that was charged twice this month? Is this normal I mean I’ve been a subscriber for a long time and I’ve never had them charged me twice but now I think I need to go back and make sure they’re not charging me twice oh my God. It’s funny thing is just charges are two different amounts on the 2nd they charged me $26.50 and then on the 5th they charged me $28.62. I did not buy anything extra at all. I contacted but no response so I’m feeling kind of weird

Sherri

I am not trying to scare you but I have seen a couple post saying that somebody had hacked there account and there was items that they were being charged for that they never purchased. If I was you, I would get a hold of your bank and check your info and account to make sure nothing is going on. Keep trying to get a hold of Ipsy too! Hope this helps a little!

PudgeKat

Anyone else missing their add ons? I paid for the purlisse watermelon item and it wasn’t in my box! I emailed Ipsy and hope they send it.

WB

That happened to me last month. I emailed them, received a response within an hour and they mailed out my items a few days later. It took about 10 days. I was impressed with how quickly it was resolved and I guess I got lucky cause one of the add ons was the Sunday Riley cream.

Mary

That has happened to me twice, both with the regular bag. The first time was 4-5 months ago, and they sent the item to me (it took a LONG time, though). Last time was last month, and I had 2 missing add ons. I guess they must have been sold out, because they refunded my account (that was done the day after I emailed them).

Pink5

I got my box today (July 13).

It took as long as it usually does and shipped from NC. I live in the Detroit area, so it could be that mine got out before the warehouse got slammed.

I got the highlighter palette in Pink Sands. I’m pale, so the shades will work, except I never use highlighter.

Got the It mascara, which I’m not a fan of. Got the Thrive mascara as an add-on. I was kind of disappointed that it will be in next month’s box, so who knows what I’ll get instead.

Got the LXMI balm thing. I like the brand, so we’ll see.

Got the PIxi mist; I have never tried it, and I don’t mist a lot. My skin is combination, so I’m not sure how it will work for me.

Got the Goldfaden eye product, which I’m looking forward to trying, I am a total sucker for eye creams and it’s been well spoken of here.

I went mildly nuts on add-ons and also got two eyeshadows and the Purlisse green tea moisturizer/primer. I think I didn’t get it as a regular product because I opted out of primers.

Adeline

I received Touch in Sol Pretty Filter Waterfall Glow Cream and I love it. I have really dry skin and this stuff makes my skin dewy. My hands get so dry they hurt and this stuff works like a charm. Absorbs quickly too

izzygold

I wonder if blush preferences influenced the highlighter palettes because although I am fair/light skin toned, I put rarely for the pink blush and I did not get pink sands. I am getting golden sands (which I am happy about).

Lily

I REALLY like my Ipsy GB Plus this month! ( I may be getting two, IDK, they messed with my accounts).

I already received:

Huda Highlighters in Pink Sands ( thank you Ipsy for the correct palette).

Feel Moisturizing cream

McFadden Bright Eyes serum

Yensa Essential Glow

Glow Recipe Watermelon Glow Pink

SUPER happy as I adore watermelon K- beauty products very much!

Chirstina

Same for me as well.

Alice cwern

I would have been so happy to get your box. Mine was not great personally.

Anyway, was the Glow recipe full size for you? I got one as add on, and it was very very small. It was less than 1oz and I was so disappointed…

Katie P.

I got shipment notification on the 6th, and it has literally sat there. Still says DHL is waiting on it to arrive. I’m starting to worry that my box got lost. 😩

Tabby

I’m in the same boat. Got notification on the 6th and it has stayed at “en route to DHL e-commerce facility” ever since. I really loved my spoilers and my add-ons and I hope my Plus isn’t lost

Jeanine

Me too!! Stopped on the 7 th for me!! Never happened before…

Jay

Same here

Casey

DHL is shut down in NC.

Diane

I’m in the same situation

Casey McCarthy

Apparently DHL in NC is shut down…? Read that today on Reddit.

pinkhoo

Ipsy makes up the guide booklets and sends what is in the booklets. They create bundles that are convenient for them, they don’t customize them for us anymore. That’s why everyone keeps getting colors that don’t suit them or ignore their profile. That’s my guess.

Jessica

With the regular glam bag, there are also a set number of bag variations. But because there are so many products sampled, the matching algorithm can work better. With fewer overall products sampled, Glam Bag Plus will probably never match our profiles as well. I don’t think they’ve given up on matching, just that it doesn’t work as well with fewer products. But they definitely botched a bunch of highlighter colors this month. Hope that improves!

BrittanyB

So, I got bronzed sands and I’m light medium. I emailed and said I was extremely disappointed. They replied back almost immediately and said they’re sending me gold sands and I’d get notified when it shipped. It’s been a week and no notification, so I emailed again. They replied back and said there was a system error and it didn’t process. They said they reissued the order and are including a bonus product for my troubles. I can’t wait to see what it is. I also am getting another golden sands in my second glam bag plus. So I’m excited if it actually processes…. TWO HUDA palettes and a spare golden sands (if anyone’s looking for one- I should have an extra!).

pinkhoo

They really did botch the highlighter colors this month. The reviewer for this article, Megan, shouldn’t have gotten colors that dark. If they weren’t shiny they would be contour for her. That she wants to try to make them “work” by using a light hand is ridiculous. It’s not a highlighter for her.

For me, highlighter isn’t even a cosmetic product. It doesn’t enhance anything. I have texture issues and a couple of decades old pockmarks that highlighters enhance to the point of making me look worse and it depresses me. That they had Huda eyeshadows and sent me the stupid highlighter palette anyway, no matter how many times I rated highlighters badly. I went to rate this one badly, too, only now it asks if I like “cheeks.”

I am so frustrated. I love blush. I hate highlighters. Now I can’t even rate highlighters poor without making it seem like I don’t want blush.

Sherri

Sorry, that last comment was for someone else!😊 I was going to respond to you about our profiles and Ipsy not going by them. I think those cards and a lack of different products and colors is a lot of the problem. Like I said in my last post, they could not have looked at my profile this month.

Sherri

I have posted a comment to you but I don’t see it posted. I do agree with you about Ipsy not using our profiles and sending what is on that card. No way they went by my profile this month, every item I will be recieving I marked RARELY on my profile.

Sherri

I have posted a couple of comments to you but I don’t see them posted

Sherri

Yes, that being true about the bag variety, Ipsy always makes the comment to me in all my emails from them that they curate everybody’s bag differently to meet there beauty profiles since it is not a one size fits all bag. The way they put it, they really look at our profiles and reviews and that is how they pick the products for us. There is no way they looked at my profile this month! Every item that I am getting that they picked out for me is marked RARELY on my profile. They give us what they want to give us whether it fits our profiles, reviews or preferences.

Sherri

You are completely right! You and me and everybody knows they don’t use our profiles or reviews. If they did people would be getting more products and colors that they liked. Those little cards we get now in our bag is making it worse for our profiles. I could care less about getting those cards with our products on it. If it was not for the add-ons and getting to pick a product for our bag from now on, I would cancel! Every item that they picked for me for July is items that I marked RARELY on, meaning I don’t want that product or color! I can see getting a product here and there that you don’t like but every single product!, No way that they went by my beauty profile or reviews! Funny thing is, people that post comments have made the comment to me that they do go by profiles and reviews and swear by that! Whatever!😂

pinkhoo

They are completely ignoring our profiles! I think the problem is that Ipsy is trying to include these cute printed guide booklets and creating bundles that are convenient for them and not custom for us!

I think they gave up customizing.

I have spent years, at least four years, giving low reviews to every highlighter they’ve sent, yet they’ve sent me another damn highlighter. It’s rated as almost never or whatever on my profile and I’ve written them twice to try to get them excluded.

So many of us are getting the wrong color for our skin tone or a product we always negatively review. The only conclusion I can come to is that Ipsy does not customize anymore.

Sherri

I have posted a comment to you but I don’t see it posted. I do agree with you about Ipsy not using our profiles and sending what is on that card. No way they went by my profile this month, every item I will be recieving I marked RARELY on my profile.

Jill M

Thanks for the review Megan! I got one of my boxes today and still waiting on the other. I got the Huda in Golden Sands today which is gonna be perfect for the winter months, but my skin gets so dark in the summer and Bronze Sands is on the way in my other box. Works out perfectly for me! Love the packaging! It’s so pretty! A little disappointed to hear about the Waterful cream because I want to like it too lol, but I have two Glow Recipe Pink Juices to compensate. I already have the It Mascara so I put mine up for trade (both of them,) and the two Pixi Mists I’m getting I will definitely use up this summer. I still can’t wait to try my GoGo Tint that’s coming 🙂

Penny

Just got my box today! Love the Huda palette. Warning: everything is shimmery! Got pink sands, but it definitely looks darker than the picture on website. Very gorgeous and I would never pay full price, therefore i love it so much more. The Glow recipe is tiny!!! A small travel size item… Kinda disappointing.

Don’t care for the other items: Pixie spray, It mascara(opted out), Naked loose pigment(packaging looks cheap).

Becky

Was your Glow Recipe Watermelon moisturizer part of your Glambag Plus or an add-on? The reason I ask is because I complained to Ipsy that I paid $12 for the sample size and they emailed me back and said the one in the Plus Box was Full size, 2 oz. and the add-on was the 1 oz. sample size. So if yours was the sample size in the box, you better email and complain that you heard it was said it should be full size!! I said, if this is sample size does that mean in the future your guarantee no longer is true and there will be sample sizes in the Plus box? and that is what they said.

KatKat

are you serious?? the $12 add on is only a deluxe sample size! I pretty much kept this month’s box after disappointment reveal bc I was able to add the gr watermelon as add on!! I am going to be soooo disappointed when I get it. Damn it! should have paid attention to the size.

kim

Can anyone confirm that they received a 2 oz ? I received the mini in my box. I really would have loved the 2 oz.

Misty Ogden

Becky, that’s interesting cause I had the Watermelon Glow as an item in my bag and got the .85FL oz.. so it should have been the 2. fl oz bottle.?

Coranne

Thanks for the review!

I so wanted the Yensa and ended up getting the LXMI again and the Naked Pigments (which I scored super low last time I got them). Wanna trade lol…

I’m looking forward to August, I hope they have a good selection and it is a better box. I’m not going to cancel or anything, but after the amazing previews, it was a bit of a let down that I didn’t get any of the amazing skincare offered.

Karen

What is everyone’s experience with getting a broken item replaced? Huda palette came shattered :/ contacted ipsycare with a picture but just wondering what everyone’s experience has been with getting a replacement…
Thanks 🙂

Marisa

My palette was also destroyed when it arrived. They are shipping a replacement for me 🙂

MzBev

They are really good at replacing things like that. Don’t worry!

Karen

You are right! Received a response to my email within 4 hours ; they are shipping a replacement 🙂

AshBash

I got my box today also. Instead of the teens I got the 4pk of Naked pigments. I didn’t think I would like them but they are actually very pretty and not as crazy glittery as I thought they would be. I also got the pink pallet although with my skin it could have gone either way. I didn’t think the ToS glow cream was sticky at all! Maybe just different skin types. I like pick and the spray is best but I guess I fail to see the reason for it?
Overall I’m happy as always with ipsy. I didn’t look at my spoilers and added on another highlighter so at this point my face can light up the night lol

AshBash

*Yensa
Not teens 🙃

Marion

My ipsy June & July bags have been a complete fiasco. Wish I had the strength to cancel, but my FOMO gets the best of me.

In June, I was one of the lucky people whose boxes vanished off the face of the earth. I got refunded for 2 items that were out of stock & got sent the remaining 3 items (which I did not want & which did not fit my profile) in July.

July spoilers were lookin good, so I figured it was a fluke & didn’t even think about skipping July’s box… flash forward to reveals, & I got a repeat item & an item from a category that I had opted out of in my box. I immediately emailed CS, & they did let me cancel the box for a refund, which I do appreciate.

I honestly don’t know what’s going on with ipsy. There have been some other issues besides what’s going on with GBP these past couple of months, & I don’t get it.

Barbara

SECURITY ALERT
Last night, someone hacked into my IPSY account, changed all of my information and then charged up a bunch of items on my listed credit card. I have been pulling out my hair trying to get them to respond to this matter and they still have not bothered. Now I am shocked at their seeming lack of care, as I previously thought their Customer Service to be among the best. NO MORE! I am speaking to you all on this very serious issue and how blase IPSY seems to be with our credit card information. Buyer Beware!

DeeBeeTee

That’s interesting you mention this. My dad let me use his credit card for three months of Ipsy as a birthday gift for me. July first, his credit card company phoned him to let him know that his credit card had been compromised. We don’t know were the breach came from, but now I wonder. I changed the credit card info that day to my own credit card and this evening received an email from Ipsy saying they’ve cancelled my subscription due to a chargeback from the bank. I’ll have to check tomorrow to see which card they’re referring to.

Jill M

Wow!!! That’s horrible!! I would be so upset! Contact your credit card company or bank and they will stop the payment for those charges and open a case for Ipsy to respond to. I had to do that with Boxycharm when they charged my credit card for items I purchased with charms. It was Capital One and they put the available funds back immediately and contacted Boxycharm directly to handle it with them.

Lily

THIS is very close to what’s happening to me. I keep getting ” Security Warnings” from IPSY stating that someone from ( 2 other states) is accessing my account.

I have had serious issues with IPSY overcharging me and not sending 2 Glam Bags and Glam Bag Plus from ONE account. That’s the account that was getting all the warnings.

Then, when I emailed their CS and said ” Maybe the box charge was supposed to be for my other account”- and gave THEM the info- THAT OTHER account started getting the email alerts that my account had been access.

What does this suggest to you? It suggests to me that IPSY employees are going into my accounts and their security system is logging events that likely shouldn’t happen, such as accessing my method of payment!!

I don’t trust them any longer either. This is scary to me. I’m getting a separate debit card with a low balance for my IPSY accounts until this all stops.

Jessica

You are like the 3rd or 4th person I’ve heard talking about being hacked in just the last week or two. Has me worried. I hope you get it all worked out and are refunded for all of it

Charlotte

Me too, and I emailed my go to ipsyCare worker 6-7 days ago and I’ve not heard anything at all-except on Facebook…The ipsy team said to email ipsyCare and I told them I did previously? What is going on, now I’m getting scared, as well!!!

Barbara

Jessica: Thanks I hope they ill respond at some point. Their lack of concern on this has me livid and your info that others have been having this issue is not surprising. When a company has our credit info on their site (as do all subscription boxes), it is THEIR RESPONSIBILITY to keep it safe. It is also critical they respond to those whose information has been compromised. I am reassessing IPSY at this time and their LACK of care in this matter. Please, be cautious, you never know when it can hit.

AshBash

Yikes! I’m so sorry you have to deal with this! I’m also surprised ipsy isn’t getting back to you, this seems out of the norm for them. Hopefully they can still get it straightened out. Had anyone else had this issue? Is this the only one of your accounts that was hacked? It would be helpful for you to know if this was just your account or if it was a site wide hack. I checked my bank and everything seems fine

Barbara

Ashbash: Thanks for your concern and YES it is upsetting and is making me reassess IPSY’s Customer Service. I have sent more than 8 emails since last night ad have posted on all of their social media. I had someone on Twitter ask me for my email addy, but no response from them either. I don’t know if others are having this issue, but I would think this is not unique to only me. BTW, I am really glad to hear your bank is OK, just please keep your eyes alert.💖

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