Ipsy Glam Bag Plus Mystery Box – Available Now!

I emailed them in July telling them that I wanted them to send me the items that I was supposed to get in June. They told me in June that they were sold out, when they clearly weren’t. They then told me that the mystery boxes were sold out. This is August 8th and the boxes are still available. How many lies are they going to tell?

They told me they’d send me 2 additional items. I asked that they send me the items from the August selection, as it was the end of July at that point (It took 3 emails before I got a response). They ignored me and the package was mailed on August 1st. It still isn’t here. I know that most of the items from July were sold out. The only reason I said okay, was because they told me the mystery box was sold out and the items were out of stock.

Lies after lies. I really don’t get it.

Quite frankly, they should be giving them away free to all of their customers that were supposed to get one and then never even mailed them out. I cancelled my subscription and went to another subscription box company that values their customers. Shady business practices isn’t for me. This entire ordeal screams class action lawsuit.

Ordered a couple days after this was announced as I thought there was no way anyone would get SR or 211 , but when I saw a people were getting the SR cream I jumped. I got the same as above, great box, it is too bad though that people who ordered back in June and never got theirs didn’t get SR sent out to them.

This is the exact box I received, also when added up equals less than what they state for the mystery bag itself. 190 when they say 203. Looks like no one got the 111skin.

I want to know the same thing. June was my first box and they told me they were out of those items, after they failed to ship my box. I was left getting 3 original items and my Tetris palette arrived broken. They then told me that they couldn’t replace it, as they were out of stock. They are sending people all 3 of the items that they told me were out of stock. They flat out lied. I was told I was getting these items and I want them.

I sent them a message on Twitter yesterday, requesting these items, since they clearly have them. I haven’t heard back. They also owe me my add on from June, which appears to have disappeared in Hebron, Ky 8 days ago. It’s completely ridiculous. There has to be a law protecting consumers from this type of fraud. They never mailed packages, kept the products and are now selling them for a higher price. It’s unethical.

Elizabeth – you do realize they said the mystery box MAY contain – then list of brands. Its a MYSTERY box, you were not guaranteed to receive all of those brands! How can you think its okay to demand your money back for that??
Key words here – MYSTERY box and MAY contain.

Kind of unreasonable considering it’s a mystery box. I don’t understand people who think they are automatically getting a certain product. There was a list containing several products that could be in these mystery boxes, nowhere did it state that any particular product is guaranteed. Why on earth would you demand a refund if you don’t get what you wanted. You bought a mystery box, you get what you get!

I ordered it and received today. Mine has the Sunday Riley in it.

Yesss! First of all it took forever to get a shipping notification, then for over a week it said a label was created but they had not yet gotten the actual package, got this message for about a week.Then finally it said id get my box by the 29th(today) but of course nothing so tracked it again and now it says they(dhl)are sorry that theres a shipping delay but Ill have it within 2 days.I will update when and if i actually get it.

My add on is officially missing. It has been in Hebron, KY since the 14th. They never gave it to USPS. This is my add on from JUNE. Ipsy won’t even respond to me. They are a joke.

I’m getting worried about my add on for June. They had to replace it (sent me the wrong item) and they failed to send my June box (that’s why it’s so late). It has been sitting in Hebron, Ky since July 13. My box was there at the exact same time and just arrived a few minutes ago. The add on didn’t. That’s where they pass the item to USPS.

I’d normally agree that DHL isn’t bad, but in this case, DHL had possession of my box and it got lost in the transfer to USPS. USPS didn’t ever receive the box.

Your post is still there but no one can reply to it. Why did Ipsy cancel your subscription?

I still see your post.

I got a similar email! I contacted Ipsy about getting the bronze Huda palette and me being pale. They Said something along the lines of I’m sorry that you’re unhappy and thinking about leaving us. Normally we don’t do this but in your case will make an exception. We will send out a replacement palette with a separate shipping tracking in 5-7 days.
And then it never came so I emailed back. I got the response that There was some kind of system glitch that had calls my order to not process but they said they are personally keeping an eye on it and it will ship out along with an extra item for my troubles within 5-7 days. Hmm. That was Saturday and I haven’t heard anything. Who knows If it will even go through!

Loling at “I hope this explanation makes sense!” To be honest, it feels like this response (which I’m sure is copy-pasted) is deliberately unclear. I feel like they’re maybe trying to say, “Yes, we had Sunday Riley all along, but we reserved stock for the mystery bags, so we told customers that we were out of stock.”

If this is what happened… man. Ipsy definitely did not make a good faith effort to even *try* to fulfill customers’ bags with what they told us we were going to get.

I totally feel the same way! My 15-year-old daughter gets this box and truly looks forward to it every month. Her June box never came. It doesn’t even look like it ever shipped out. When I questioned it, I got the same response that they were out of stock and our money was refunded. We had even purchased the entire Tetris collection so she gave away the palette she was supposed to be getting and then her box never shows. Ipsy offered nothing but the $25 refund. This is how they treat their customers of almost 2 years??? They had our money for an entire month to run their business and we get nothing but an apology and clearly a bunch of lies. Did they really think we wouldn’t notice. I get it it’s only makeup but when you are a child waiting anxiously every month to get your special package from Ipsy, it’s more than that. We feel lied to and cheated and quite frankly it’s BAD BUSINESS! It’s time for Ipsy to take accountability for the error and treat their customers like we’re truly valued. Otherwise, there are a ton of other subscription boxes out there that would value our business.
Signed…a very angry parent!!!

Hi Samantha
I feel the same way. After numerous emails assuring me that my coveted June GBP was on
it’s way, they first issued a replacement, then 2 hours later cancelled it!
I only got a refund— customer service stated that
the SR was out of stock.
Now they are selling it in “mystery bags”!!
I’m upset,to say the least.

Mine too. I just got my Ipsy+ yesterday which shipped a day later than my regular bag, and my regular bag is just sitting with no movement since. I had no shipping issues like a ton of people did in June, but I did experience this exact same thing in May, and I had to contact them to ship me a replacement bag which of course didn’t have my spoiled items. I’ll give them credit though that they did a pretty good job of including like products in the replacement bag, but my spoiled bag was still better.

I liked them myself but it seems like they may have had a huge quality control issue with then since so many people had the opposite experience.

I found the formula to be chalky. And trying to build up the colors it just looked patchy 🤷🏻‍♀️ I’ve been spoiled by Natasha Denona and Jeffree Star formulas tho ~

I have the green one up for swap. Just click on my name.

They are actually really bright, beautiful palettes. I got the green one and traded it because the purple is a better fit for me, but I looked at it before I sent it off and had some FOMO after I saw how pretty and bright it was. I love the purple, not sure what’s not to like about them.😉

I have both if the palettes and I’m having a blast using them! I think they are great quality!

Karma? Not sure what you mean by that.

The boxes last month never left the warehouse. DHL never had possession of them. They were all primarily shipped on 6/9 and never got past “en route to DHL”. The tracking numbers through DHL were also invalid. Essentially, a label was only printed.

A woman also signed up for Ipsy mid-month and received 2 boxes with the sold out items, along with free random add ons. She thought that was strange and removed her shipping label, only to find labels belonging to 2 other individuals. She received 2 of the “lost” boxes. How is that possible, if they left the warehouse? Instead of shipping them to the correct recipients, they shipped the boxes to new customers, which is how they ran out of items.

I was one of the customers that didn’t receive a box. I got an accommodation box with a broken palette, 2 original lip items and 2 items from the $10 bag (shipped separately).

I checked on my box once, it was marked as delivered. I’d had my door open, but hadn’t seen anyone. Went outside, and it wasn’t there. Looked all around, wasn’t there. Checked with my next door neighbor, wasn’t there. Saw the garage on the other side of me had the door open, and walked over. Guy’s wife was sitting there opening my box and I caught her. I went off. I got my box back products intact, but look what I went through to get it. So yeah, stuff happens even with tracking numbers. That driver was too lazy to look at the number on my house. There are crooked delivery people as well who will steal your box! There are thieves who will come onto your property to steal it! Beyond that, in the last year, I’ve had 2 months where Ipsy themselves left product/add-ons out of my orders. This month I had 2 missing, the thrive mascara and the Pixi glow mist. Stuff happens, and it seems to be repeatedly with this subscription. I hate having to make complaints repeatedly because it’s also made me wonder if they think I’m lying. But since it’s happened more than once, and of course I want my box intact, my solution is to take video of my mail person dropping my box off, and me opening it right there on the porch before I take it inside to save any disputes I might have when I need to recover my losses. I am lucky enough to be able to be home during mail delivery. By no means is Ipsy shipping nor the DHL delivery service perfect. When people say they’re missing boxes/products, I absolutely believe it due to my own experiences. I am very happy that Ipsy will fix issues like this, because if they didn’t I’d have already cancelled. Accidents happen, and they have no control over delivery/shipping, but then neither do I. As long as it’s right in the end, I’m good.

My July Glam Bag Plus is now lost by DHL. They’ve got the worst service!

I mean… delivery services have tracking now. Yeah, I think Ipsy does replace a package even if it’s marked as delivered, but a lot of boxes straight up never made it out of DHL in June, & that was reflected in the tracking info.

It really did happen last month. Lots of people didn’t get there boxes because of an issue with DHL. That’s part of the reason one of mine was shipped with FedEx this month. I ended up getting mine, but it was at the end of the month, but right after that, something happened and I’m not exactly sure what it was. I do hear you though, because I’ve heard of people saying that just to get another box.

I was thinking the same thing! 😂

No, Lily, it’s “oh my doG.” 😸🙀🐩

You can cancel !! go to your profile > orders > click on the order and select cancel. I did, I read this as July’s box for some reason and which I regret not getting .

Yes but popup sold out extremely fast with no new added products. The ipsy box your paying for a box not a subscription. No strings

At least you got something— I was cancelled
and big whoop — refunded!