Glossybox has a new policy. If a person subscribes after the 14th of the month to receive that month’s box, they will also be billed for the next month’s box . The second billing is done when others are billed for the next month’s box, not on sign up.
I was not notified of this when signing up for a particular month’s box recently, but when I cancelled, the cancellation email said that my subscription would be cancelled after the next month’s ” obligation” was met.
I called them to ask about this, and they said that the ” cut off date” for cancellations is the 14th of the previous month. Somehow, while they are sending out the initial boxes after the 14th, they still believe they have the legal right to charge for an extra month. When asked why, they stated it was for ” supply control reasons”.
I hope everyone is aware of this half- month loophole the Hut Group has created regarding Glossybox payments.
My advice is to pay via PayPal and enlist their help for an unauthorized charge.
Also, Look Fantastic is doing a variation of this. They offer a single box at one price, and a subscription box at a lower price. Most people will select the subscription box, as that’s what we’re used to buying. However, Look Fantastic then locks the customer into 12 months of payments because the ” subscription term length” is 12 months. Since they only charge per box, not per 12 month length at a time, it’s not easy to know that they will lock a subscriber into 12 months. They will not allow cancellations of the box shipments and charges before the 12 months are up. They do offer the alternative of paying for the years’ boxes and not receiving them, ;(
The way I dealt with this when I learned about it was to put a non- working but not expired card into the payment section of my account. No further charges for boxes not shipped could be made.
The best way would have been to buy a single box at around $3.00 higher price, had I known what they were doing.
Note- this may be stated in the very tiny lettering in the agreement terms, but I can’t read it at all due to my sight problems.. and since it’s never been mentioned here, I expect a lot of people see the monthly charge and don’t know it means ” this much for 12 months”.
I’m sorry this isn’t positively glowing, but it is the way the HUT Group has structured both boxes payments, and the info may help some new or returning subscribers.
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