Boxycharm Limited Edition Skincare Box Available Now!

I got mine today and it was same except my highlighter was in the color GLOW UP.

They shipped mine the 5th and it should be here Friday.

My confirmation email says “By May 8th 2019, You will receive a tracking email with your tracking number when your box is ready to ship.” Then goes on to say.. Within 7 days of tracking, “You will receive your very own BoxyLimited: skincare box!”

LOL mine, too, Stacy! I have been holding back because I have soooo much skincare already, but these look like such great products and I’d love to try them all.

Agreed!! Or us that have many boxes of skincare to try already 😉

I completely agree. I’ve been with them over four years as well and have been incredibly frustrated (actually angry might be a better word) with them ever since they launched the Luxe box. Like you said, they care WAY more about new customers so lots of us folks who got them where they are today got cheated out of a box while many brand new people got one. It’s happened to me twice now. I was about to unsubscribe over a few issues I was having with them so I removed the Luxe portion of my subscription and planned to quit altogether as soon as I spent my charms. Much to my surprise, after always getting those impersonal, generic responses you mentioned that never actually clarified anything I sent a last lengthy, angry email and requested it be forwarded to a supervisor. I’m not sure that happened but someone did actually take the time to respond directly to my specific complaints. My faith was slightly restored so I re-added Luxe (I’d only gotten the December one before thanks to the 1st box fiasco). So when March charges went through I was shocked to see I had only been charged for the regular box. I reached out to customer service and was accused of not having the funds which was a lie and I had proof they’d never attempted to charge my card. Several days later I got a mass email sent to those of us unlucky few who were apparently on the bottom of the waitlist. I didn’t think there was a waitlist for their THIRD box, plus all over social media people were saying they’d canceled their Luxe boxes after seeing spoilers. I still don’t understand how they “ran out.” Especially after I was told by several sources that people that had just joined Boxycharm at the end of February were able to add Luxe for March with no wait. Once again I was fuming so I finally found something to buy in the charm shop with the last of my points so I could cancel since clearly they do not value long time customers at all.

It’s been almost 2 months since I placed my charms order and still nothing. I got a response to my email saying they were forwarding the issue to the department that handles this situation. Really? Since when has their customer service been that organized? Then last week I got another email saying they were still researching why I didn’t get my order (considering there was never a shipping confirmation number could it be it was never mailed? 🙄) but were immediately sending a replacement and would send the tracking number. That was over a week ago. Still no email, no package, no charms refunded to my account.
I’ve never had such horrible customer service in my life. Maybe I just have bad luck or something. If they treat too many others like this they will lose them to other subs like Ipsy Plus. Now they know how to run a subscription box business!

You can choose to only get the regular monthly sub, without getting the Luxe boxes.

You can just get regular boxy every month. You sign up for Luxe from your profile page, but it’s not required.

Same here!

Same here and I was signed in. Couldn’t get it even though keeps saying it’s still available

It’s still available now.

It did that to me also and then I realized I was not signed into my account. You have to be an active subscriber to order, so because I was not logged in it gave me that message. Hope this helps or that they were able to help!

You have to be an active subscriber, so if you aren’t then you would have to buy both.

It’s “preorder” for everyone, I believe. Because they don’t ship immediately.

Don’t feel bad. I did too. I thought I was strong enough but I couldn’t help myself. I justified it because there were 3 very highly rated products I REALLY wanted ever since they came out that would’ve cost me over $100 to buy separately or even with the Sephora VIB sale. I felt guilty but then the jade roller I already had started squeaking really badly so that added a 4th item. The only thing I absolutely know I won’t use is the watermelon mask. I got it in another sub and tried it last week. It smelled HORRIBLE. Much like vinegar…only slightly worse.
I’m glad I was able to order a LE product from them with no problems for the very first time. Even if it was only because hardly anyone else wanted it. 😄

Didn’t we all? 😂

Yes, this!^

Someone else in one of my FB groups had this issue, she had to clear her internet cache and then it worked for her.

Hahahahaha my feelings exactly! I need a support group, a rehab.

What are these swap sites? I’m interested plz. I get a lot of beauty subscriptions and could use something like that.