Wooow, that’s like the pages that pop up on websites that say “SAVE 20% ON YOUR NEXT ORDER”. And then if you click ‘no thanks’ there’s usually a sarcastic phrase like ‘No Thanks, I like paying full price.’ Sometimes I just don’t wanna put my email in! Because then they send you a (almost 100% of the time) time-sensitive coupon that expires in like, 7 days or less.
And a woman likes to just window shop and doesn’t wanna waste a one-time-only coupon she has no intention on using at this point. Especially when she’s broke and knows looking, listing, & hearting is all that is happening. It just makes me not want to go back to a site. Like you said, just petty and not a mature way of dealing with cancelation from customers. An (optional) comment box to explain / give reason why you’re leaving. Or maybe a drop down menu of brief, short, pre-generated choices of why you canceled. *That* would actually give them helpful data and feedback to summarize the majority of people’s reason for canceling
They’re definitely declining into safe choices, repetitive brands, and flatters-everyone-because-it’s-bland-shades. News Flash: just because it’s neutral doesn’t mean it flatters everyone. It usually means half your customers are disappointed with the “neutral-aka-makes-me-look-dead-and/or-sickly” colors. A quarter are in the “flatters-me” category. And the other quarter are wanting bolder, bright, textured, or special effects out-of-the-box type palettes.
I wish I’d joined Boxy Charm back when they were competing hard-core with GlossyBox. That kept things getting better in BC, not so much with GB. And I canceled GB when they “accidentally” canceled my $17.(Some odd cents here)-rate-for-life-locked-in sub. Started getting billed full price (Which was already at the point where it wasn’t worth full-price.) I called and they said they couldn’t do anything to get it back, because my payment method expired and lapsed. & thus the start of my Sub-Box-Detox began.
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