Box Of Style Sale: Save $25 Off Annual Subscription

Hello!

We cannot apologize enough for any ongoing issues with your Winter 2018 box or for not receiving a reply back to your emails. My name is Jessica-Rose and I am the new Director of Member Services here at Box of Style. We are making big changes to ensure that things like this never happen again and to bring you the best Member Services experience ever. We want to make sure that we get to every single one of you! If possible, please email us again at [email protected], ask for Jessica-Rose, and we will get back to you immediately! We know that this has been inconvenient and look forward to exceeding your expectations very soon.

Thank you!

Jessica-Rose
Director, Member Services
Box of Style

This seems to be the most recent post about this box. Next season billing is coming up soon and I’m wondering if there are any spoilers out yet for the Spring box?

I am so frustrated with this company and I will never order from them ever again. Like many others I never received the beauty bundle, only the Osea Oil. They have ignored my emails and facebook messages for over a month, even after ASSURING me in a facebook message that I would be receiving the other 2 items. I am so fed up that I have now disputed part of my charge with my credit card company and I have emailed them for the 2nd time telling them that if they don’t cancel my subscription I will dispute the next charge they try to apply to my credit card as well!

They are also deleting comments on Facebook because I commented and went back to it and it was gone!! Hiding from future customers the truth of your business is horrible and I feel sorry for the people who will be sucked in.

I don’t know how they stay in business! Worst customer service ever!!!

This box offers nice items, but they just aren’t worth their hideous customer service!! Never again – absolutely the worst!!

Would NEVER recommend this box. Awful customer service. They did a bait & switch with an offer over black friday. Claiming the promo we bought was while supplies last (though they fulfilled orders that were way later than black Friday – so they dont ship in order received). Be warned. They are not on the up and up.

I still haven’t received my box ordered on Black Friday.
I understand that their customer service is probably overworked and understaffed but I haven’t had a response from them for over a week now.

Would really just like a refund at this point as the box was a gift.

Is anyone else in a similar situation?

All the service issues aside this just isn’t a good deal. The last several boxes have been available for $25-$50 of a box and they rarely sell out.

Wow. After reading a lot of negativ reviews I had to share my experience. It’s been nothing but excellent. I haven’t taken my ring or my watch off only to shower and both are still in excellent shape. I love them. I’m enjoying my box. I’ve been off and on with BOS for three years now and never, ever had a problem. I love Rachel.

Don’t do it. Even if you see a spoiler you like, the quality may well be so poor you’ll get almost no use out of it. They’re either incompetent or liars. Spend your money on another box.

My ring also broke in half. It’s plastic and yet RV is over $80? I contacted CS and they are sending a new one, but I canceled anyway. The high quality of BOS is why I started subscribing a couple of years ago, but now that’s gone. So disappointed.

They promised A LOT of people the Makeup Bundle on Black Friday. They then offered the same lipstick from that bundle in another promotion to gain subscribers. And taking well over a month to ship, they did not include the makeup bundle. Nor did they say anything about why. After countless emails with no response, I was offered some cheap mascara as a replacement for an almost $200 makeup bundle. No thanks. Keep your shoddy mascara and your box. Not only did I file BBB complaint but I keep posting on their Facebook and they keep deleting it and putting fake ‘happy’ customer comments up. This is NOT a cheap subscription. If it was, I’d let it go with lesson learned. But when you take $100 of my hard earned money as well as MANY others hard earned money, I can’t just sit idly by and allow it. If I were Rachel Zoe, I wouldn’t want my name associated with such a disgrace of a company.

L

The one thing i’m Concerned about was when I cancelled my subscription after my box was shipped, they told me my subscription would end in February. I know it’s a quarterly box but I feel that it should have been cancelled right away. Not in February.

My Sunday Riley leaked EVERYWHERE! And was just destroyed. And it’s a mystery why, because the lid was so tight I could barely open it! The watch fell apart within 2 days,, going to have to go to the bank and get a new debit card, because they won’t STOP charging my Card even though I have tried to cancel multiple times!! BEWARE!!!!!!!

My beautiful watch started falling apart after 3 wears, and my beauty bundle (palette, lipstick, & face oil) was downgraded to just a face oil. Customer support just got back to me and apologized for not advertising that the bundle was “while supplies last”. She said they’re sending a differenr replacement bundle and that’s nice but it’s still not what I paid for. In retrospect, it was $80 not well spent.

Worst box I have ever subscribed to!

Where’s my other comment?

My LuvAJ ring broke into two neat clean pieces about an hour after I’d put it on for the first time. I was not doing anything to put pressure or stress on it or my fine jewelry I wear.

I didn’t email them about it because I know they’d not do anything. And because I didn’t want another one, if that’s the quality.

They promised A LOT of people the Makeup Bundle on Black Friday. They then offered the same lipstick from that bundle in another promotion to gain subscribers. And taking well over a month to ship, they did not include the makeup bundle. Nor did they say anything about why. After countless emails with no response, I was offered some cheap mascara as a replacement for an almost $200 makeup bundle. No thanks. Keep your shoddy mascara and your box. Not only did I file BBB complaint but I keep posting on their Facebook and they keep deleting it and putting fake ‘happy’ customer comments up. This is NOT a cheap subscription. If it was, I’d let it go with lesson learned. But when you take $100 of my hard earned money as well as MANY others hard earned money, I can’t just sit idly by and allow it. If I were Rachel Zoe, I wouldn’t want my name associated with such a disgrace of a company.

Yes, buyer beware! Especially pre-paying and committing to a year of this terrible company. I was a long-time subscriber so when I received the email with this sale I scoffed and deleted it. Consistently terrible customer service through the quarters. I unsubscribed a year ago and it is disappointing reading the comments and seeing this box’s CS hasn’t improved.

My ring broke in half an hour into wearing it and my friend who bought a box with $100 worth of add-ons didn’t get her box by Christmas and has yet to receive it (and got canned responses with no help after 3 emails). This box has some serious problems.

Ditto. I didn’t listen to my friends who warned me about this company, and I totally regret that! Please listen now, then you won’t have/get to complain later.

I’m an annual member and still haven’t received my box or add-on that I paid for on 11/6. Two inquiries sent to CS, both ignored.

DON’T DO IT!!! They are awful and promise you the world to subscribe and then don’t send you what you paid for! And forget customer service. There’s no phone number to call- you HAVE to email. And they don’t ever answer.

Until Box of Style resolves my complaint from November 2018 they are not getting any more of my money. I love their fashion style but sending four emails saying we are busy but you are still in line for over 2 months is not going to cut it no matter how appealing the items may be. Address the issue!