Allure Beauty Box Sunday Riley Serum Promo UPDATE

Never got this. Never got a response to my emails, either. I finally canceled. I could have just bought the Serum for all I paid for the extra boxes waiting on nothing.

I got frustrated enough to call today after several emails gave very vague responses after a 1 week wait.The Allure customer service person was helpful and said my replacement item was shipped yesterday and is from Sisley Paris. Did not get the exact size but that brand is beyond pricey so full size seems unlikely. I’d be interested to know when anyone receives anything on this promotion.

I’ve been very vocal throughout the process so I wanted to update that I FINALLY got a GWP to replace the Sunday Riley CEO Serum promo. Mine showed up in a plain white bubble mailer as well. Inside were the Sunday Riley CEO Face Oil and A+ Serum from the Allure January Box – and also a travel size of Sunday Riley’s Ceramic Slip Cleanser. Here’s a pic of the three items: http://ATLanticipation.com/sunday_riley_gwp.jpg — I e-mailed Allure to say “thank you!” but I also wanted to post here since they finally made good and were very generous with the replacement products. Three telephone CS reps made it happen – Kayla, Tanya, and Courtney. Can’t thank the three of them enough! If you still haven’t received your serum or a replacement gift, don’t give up. Contact them (again) and insist they make things right!

Finally got mine today, 1/18 – I’m in Atlanta. I did got the email on 1/7 that I would be receiving the serum. Just wanted to update for anyone else who is still waiting!

Just wanted to say that my CEO serum arrived in the past week! (not sure of the exact day because I was traveling). I did get an email on the 7th saying it had shipped.
I am excited, but I am bummed for everyone else.

I just finally got a response from customer service saying they have no record of me qualifying for the SR. Excuse me?? I responded and let them know I find that unacceptable and am aware of many other people in the same situation. Also they didn’t respond until I sent my email again.

Well, I just received an email from Allure that the Sunday Riley is out of stock and they are shipping something else out as a replacement. Why in the world would it take them two months to figure that out? Meanwhile they have extorted me for two more months of service by their delayed response. I don’t really care how good the value of their box is. Their customer service is this terrible.

I received a letter stating I would not be receiving the CEO Serum and that it was out of stock. I called Allure and cancelled my subscription and asked for a refund of Nov, Dec, and Jan, which they agreed to refund. They handled this horribly. I was advised by email and over the phone, even received a “confirmation” number saying I would receive it in January.

I emailed and didn’t get a response, so then called. They said they would ship it out, and surprisingly, I received it a few days ago, then received a response to my email afterward. However, I also received a letter in the mail today saying they had run out of stock and couldn’t send it! Hot mess.

I received my Sunday Riley full size today!

I checked after I signed on, and they said the promotion was added. I followed up at the end of December, and was told it had not shipped yet. I just checked in (1/15), and was told I no longer have the promotion added and that they are out!

My customer service lady was very nice…in fact, EVERY TIME! However, I did not want November or December box…I just wanted the January and promotion. I was planning on keeping the service, but now I am reconsidering because I feel like this is a ‘bait and switch’ type of thing.

I realize that this may be a supply demand thing, but I am concerned by the way this promotion has played out with Allure’s customers.

Did anyone that did get the full-size SR CEO also get the Versace perfume in their November box? Allure customer service is completely unresponsive to my email so I’m pretty frustrated. I signed up on the morning the promotion was offered and it was clearly shown in the products for the November box when I placed my order. At this point I have to assume that they have strung me along and tricked me into paying for two additional boxes while I waited for a product that isn’t coming.

I recieved a letter from Allure today stating they no longer have the serum and don’t anticipate getting more. Even though I was assured by customer service many times it would ship. I will be asking for a full refund for Nov, Dec, and Jan.

Anyone else receive a letter from Allure stating they are out of stock of the CEO serum and don’t anticipate getting more? I will be asking for a FULL refund of Nov, Dec, and Jan. They did not fulfill their end.

Just received my full size SR, Jan 14. Pump top is broken off but nothing spilled. Thank you Liz.

I got mine 1/12 Woo Hoo!!!!

I signed up for the Sunday Riley promotion through the MSA sight and so did my niece well before Allure said they ran out. We were both told we didn’t sign up under that promotion which we know we did. I have seen postings from people saying they signed up under a friend’s link and they received the Sunday Riley. I also know my sister-in-law signed up after me because she didn’t know about the offer and I messaged her about it right after I saw it and she received hers even though she cancelled within a month.
I stayed with my subscription for 3 months and so has my niece. Neither one of us expect to get the SR even though some people with 3 subscriptions under the same billing address and cancelled quickly received all 3 promised serums.
All of this mess with Allure has burned me for good.
Some people who signed up honestly and stuck around got messed over and people who signed up as many times as possible just to get the promotion and cancelled quickly got rewarded.
I am in NO way blaming MSA or Liz.
This is simply Allure’s fault and their false business tactics.

I got mine today (1-12)! Last email I got from Allure said I would have it by 1/7.

I don’t think any of us would have gotten it if Liz hadn’t stepped in. Thank you Liz!

Ladies IT’S REAL!!! LOL Just got my full size Sunday Riley CEO in the mail from this promo. I had emailed last week and got a response that it was going to be shipped soon, no tracking or anything but it just showed up today. 🙂

I finally got mine today! Super shocked when it arrived. It’s in an undisclosed envelope. Hope everyone else starts getting theirs.

Allure didn’t send the C.E.O. Rapid Flash Brightening Serum. Instead, they sent two other small sample size Sunday Riley products. Really, truly, annoying.

I got my Sunday Riley today!!! Happy camper here.

My mom and I received the Sunday Riley serum yesterday and we are both in MI.

Received the Sunday Riley serum in the mail today — Very Happy! Never got an email but I also never called them to check the status. I will just hopeful that at some point it would surprise me in the mail 🙂

Based on tracking sticker on package: Mailed from IL on 01/08 and delivered to MN on 01/10.

Mine apparently came yesterday. It was shipped to my billing address so I have to pick it up from my ex, (Thanks so much Allure) but it did show up.