Box Of Style Flash Sale: Save 30% Off Add-Ons + Free Rush Shipping!

Not sure what to do or if I have any recourse. I am an annual member (VIP per the BOS website). Per their website, VIP members will receive priority shipping. Additionally, annual members will ship first and then the seasonal or new members. Further states, ships 1-5 days of seasonal dates. Lastly the website states the Winter box ships the first week of December. Today is December 24th and I still haven’t received the Winter box, the add ons (nearly $400 in items) I purchased, a response from them or a tracking number. I feel like Box of Style has violated a contract with me. They clearly state the terms of their service should I purchase an annual subscription and have violated these terms blatantly. Feel like there should be some sort of recourse since this is unacceptable to solicit money for services not provided.

I’m a quarterly subscriber and I ordered the Black Friday deal, too. The Black Friday box arrived yesterday and everything was perfect, but I only received the Osea oil as an extra, not the palette or lipstick.

Still no sign of my quarterly subscription.

I ordered on Cyber Monday and received my box yesterday. About 3/4 of the Luna bottle leaked all over my items and the bag is ruined! I was so excited to receive my first box and now I have to wait on a replacement :-/

There are a couple of threads with this same conversation. Looks like those of us whose purchase included the bundle have received only the oil. The lipstick and palette are not available. I emailed customer service and was offered the Kopari duo or Gloria tassel earrings as compensation.

I ordered on 11/24 so I could get the bonus bundle.
Today I received the box and I am missing lipstick, palette, and one of my add-ons. The Luna leaked and is a mess! Those were to be gifts and now I have to shop at the last minute and fight crowds. Grrrrr!
This was my first box and I am not happy! I first emailed when I saw that my profile showed that I was getting the select box. I also noted the add-ons and the bundle. They responded quickly,with 48 hours, and reassured me that I was receiving the winter box and the bundle.
I noticed that when I received my order confirmation it was dated 12/7 and the order number changed.
I sent another email and called them and left a message.
Their customer service phone number is 855/453-2442.

Just taken a bag of trash out and there it was sitting in my swing on the porch in the dark. Do not even know who delivered my box did not Know it would be here today. Everything in great shape No Leaks! Hope everyone gets their box before Christmas

Ordered mine Black Friday. Just got my box yesterday (CA). I only received the OSEA oil. The other 2 items (palette & lipstick) were not in the box!

Ordered Mine on Nov. 16 I have heard nothing from them live in Indiana mine will not be here for Christmas. Why do they do this every winter they cannot blame the weather this year

Has anyone contacted customer service to request the box for the Sunday Riley? I emailed them last week to ask for it and have not received a response. I am not asking for a new oil, just the box so that I can gift it. I was really hoping to get the Sunday Riley in the box in time for Christmas.
The Black Friday bundle was loose in my box – they didn’t put the glass bottle OSEA Oil in any kind of protective packaging, luckily, nothing was damaged.

Ordered mine Black Friday. Just got my shipping confirmation yesterday (12/19) with Fedex 2-day. It SHOULD be here on 12/21 (Wisconsin). However, my shipping said that it included the box and the OSEA oil…no mention of the other two items, so hopefully they are in there!

Ugh this makes me annoyed. I ordered Black Friday. Still no box, no tracking, nothing in fedex delivery manager. I was planning to use a few things as gifts.

I got my box today. Everything was great except for the bag. There were three different obvious marks that look that they were from a pen in different areas. I emailed customer service so we’ll see? I’m a little nervous considering the reputation their customer service seems to have. My Luna was slightly leaking, but I didn’t mention it in my email because it wasn’t too bad and I was more focused on that bag that was intended as a Christmas gift. I’ll admit to be disappointed, because even if they exchange it, it won’t be here in time for Christmas. And now I’m frantically shopping for a replacement gift.

Has anyone in Florida received theirs yet? I also ordered on Black Friday but nothing yet. I wrote yesterday but haven’t gotten anything back.

This is my first time ordering this box and I ordered on Black Friday 11/23. Will I get a shipment notification or tracking number when it ships? Sometimes my packages disappear so I get real worried when I have no idea when something is shipped!

Mine came in excellent condition. Nothing was leaked as the bottle was triple wrapped and then taped so nothing could break or leak. I’m enjoying my box and my new Oribe Lipstick.

Got my box today. Super bummed I took a gamble for the oil but it leaked and over half is gone. I did not even want the rest of this stuff. The oil was not even in original packaging so I guess I will need to reach out to Sunday Riley and see if it is a dupe.

Still haven’t gotten a shipping notice for my box I ordered on black friday…

My Luna leaked.

I got mine yesterday and ordered on Black Friday with the free bundle. If you are giving as a gift I highly recommend opening and repacking. Thankfully nothing was damaged but the box was inside the bag and the oil was just loose in there (nothing leaked) and the Luna was not in a box but a bubble mailer thing. They are usually more detailed in wrapping each item but this one was kinda thrown together. Hope you get yours in time!

Has anyone who ordered on Cyber Monday received their box? I purchased this box for some Christmas gifts, but this is feeling increasingly like the box isn’t going to arrive before I leave town for the holidays.

Is there anyway you could check on what’s going on with the more than just moms box? They still haven’t shipped and their Instagram was deleted. I’m a little worried because I was charged in november. I wasn’t sure where to post.