POPSUGAR Must Have Boutique Sale – 75% Off!

They finally got back to me about the box they never shipped. Haha oops we sent it to the wrong customer, but we’ll have the warehouse try and fill it. Are You Kidding Me? I had some great stuff from early on in the sale. A couple hours later. They send an email “sorry it didn’t work out. We’ll issue a refund. ” I don’t even get a consolation glade candle. I’m so angry 😡 I had some Fall boxes in my cart to send as gifts, but I unsubscribed instead of buying them.

Just got my box and so disappointed! 3 of my items were missing with a note that they were oversold. Why not make that clear from the very beginning? Why not notify me when they were packaging the items? I bought the Herbivore oil as a gift for my friend. Had I known it wasn’t going to be delivered, I would’ve taken advantage of Sephora’s sale. FFS. Yoga mat is also not delivered which I would’ve just bought one from another store during the sales. Seriously so over Popsugar. Their communication has always been horrible.

I was fortunate enough to purchase and receive a set of Kim Seybert placemats. As much as I like them, I would prefer the TRX Go Suspension Training System from Breo box. Anyone willing to swap? I am new to the swap list and unsure how to list these to do a swap. Any help would be appreciated. The swap site feels overwhelming to me. Thanks!

I recieved my order today and everything was perfect. I was missing one item and customer service got back to me within one hour and gave me a tracking number and said it’s on its way. I’ve onlyexperienced excellent service from Popsugar. I hope everyone else will experience a pleasent experience as I did.

I really feel for the customer service folks working for shady companies who have to give these ridiculous responses to customers who just want an appropriate refund for goods not received.

I have twice reached out asking for a better explanation regarding the quoted refund amount and asking if they can just issue a refund for the actual items I didn’t receive and twice I have received this response “This refund was also adjusted to reflect the CA State Tax 7.25% that was applied.” This doesn’t at all respond to my request or answer my questions. I gave it one last attempt w/ threat to file a cc dispute. It’s incredibly frustrating and most likely fruitless.

Does anyone know the size of the Oribe Dry Texturizing Spray that was included in the sale?

I was thought it was a larger size than what arrived today but maybe I’m wrong.

I’ve had a few damaged/incorrect items arrive from this sale and I have to say Popsugar’s customer service has been great so far! The damaged items most likely weren’t their fault either, I think it was a defective batch from a vendor because multiple identical items are damaged in the same way. They responded immediately and handled it quickly & easily. I’ve been impressed & I’m sorry others are having a more difficult time.

Maybe the credits are just taking a few extra days to show up on the credit card statements because of the holidays? They issued me a credit and it did take a few more days to show up than I thought but it was in a batch with something else from my CC company that was done at the same time PSMH said they refunded theirs, so they were telling the truth and did refund it at that time, so maybe it’s just that they can’t control when the CC companies are posting to our accounts or sending the notifications… but it did come through like they said.

UPDATE. This just gets worse (for the company). Better (for entertained here)… I just got an email from ps asking me what items did not arrive so they could credit my cc. Now, mind you, I’m an honest person, so told the truth. But seriously, they don’t know what they didn’t send and how much they owe me? Wow. I hope they are considering making some positive changes in 2019, but then our entertainment value here will drop considerably .. Hmmm. Be blessed everyone!

So I ordered from this ‘sale’ against my better judgement. My Order was fulfilled on 11/27, and delayed being shipped for some reason until I contacted customer service. It then shipped that day. It arrived today, short 2 items and a note that said my cc would be credited. As of today, 12/10, it has not been credited. I’m done with this company and I urge others to be very aware of their poor service.

I have a box coming where the Aloha Coco Beach pouch was “unfulfilled “. I haven’t received a refund or notification. Its been enroute for a week. Seems like they would have addressed the issue if they were going to. I’ll wait for the box to contact them in case I have other items that require attention.

Did anyone else get sent something other than what they ordered as a substitute? I ordered two of the Meri Meri gold star garlands for my daughter who is redecorating my old room at my mom’s house and was sent two of the Lele circle garland earrings instead. At first, I was disappointed because the earrings look a bit ridiculous but I ended up trying a pair (after PS confirming they were sold out of the garlands) and they are pretty cute on. And then in a separate shipment, instead of the star washi tape, I was sent the star toothpicks. Ok. After thinking about it, I really appreciate them sending out alternate items instead of issuing a straight refund given the steep discount it wouldn’t have been much money back. I had read a lot of mixed feedback but I’m super pleased with PS’s customer service and handling of this matter.

Guys, I just got a shipping notification for my 2nd order, which I totally thought would never happen. Storytime: I totally missed the opening of the sale because I don’t check MSA much anymore (the loss of the forum means I don’t check in daily or sub to many, or really any, boxes regularly… Good for my wallet, great for decluttering, but bad for catching deals!)

But I did eventually see the PSMH email that day at like 1pm, far too late to catch the good stuff! So I placed an order for the bare minimum with some small stocking stuffers, gift tags, etc., and called it a day.
BUT, a couple days later on 11/27 I happened to login to the boutique to check if my order was fulfilled yet, and saw that an item I wanted was no longer “sold out!” So I hurried up and placed 2 of them into my cart and checked out super fast… not really expecting the order to be shipped because the availability 3 days later was just an error. But it actually shipped today!

So, the moral to the story is: keep checking until the sale ends…. I mean, the items I bought were not the most sought-after; for anyone wondering, I grabbed the last 2 Herbivore Jasmine oils that popped up, and last one of the 3.1 Phillip Lim pouches (at $6.25 I couldn’t say no, plus it got me over the $100 threshold). I can easily gift the pouch or just throw it in my bag, using it for my charging cords/earbuds, etc., and that oil is a great deal at $11 each!

Has anyone heard anything about shipping on these orders? I received a confirmation email on 11/24, and have heard nothing since then.

My order arrived today!

Why does it take 15 days in transit from LA to Austin?! I can almost walk that fast according to google maps.

How long do they usually take to ship

I went back on the site again Sunday morning, and the swans are sold out!! Finally! But the trucker hats are still available. 😬

Hi all! I am a new subscription box addict. I’ve had Ipsy for years and have been so disappointed. Well, I subscribed to Popsugar because of the Black Friday sale and subscribed to their emails. I clicked right when I got this email and I started shopping around. I was really amazed at the deals. I took my time browsing around and I didn’t really know how the sale worked. I thought it was spend $100+ get $75 off, not 75% off after spending $100. So I was trying to add everything up to exactly $100 which wasted some time. I placed 2 orders, which were about $100 each prediscount. The site was slow and didn’t let me add items in my bag at times but for the most part I ordered what I wanted, which were mostly things that had further discounts to get the most bang for my bucks. I only wish I got more Foreo.
Order 1
1 FOREO LUNA Play T-Sonic Facial-Cleansing Device + Day and Night Cleansers
1 Sunnylife Pineapple Ice Tray
1 TKO Jump Rope With Soft Grip Handles
1 Pehr Chambray Runner
1 Knock Knock “Are You Ready?” Compact
1 Knot & Bow Holiday Mint Newsprint Gift Wrap
1 First Aid Beauty 5 in 1 Bouncy Mask
3 Christian Lacroix Paris Paseo Sticky Note Folio
1 Chloe + Isabel Jen Atkin x Chloe + Isabel Split Headband
1 AJ Goods Nest Wire Bowl
Order 2
1 Knock Knock “Are You Ready?” Compact
1 Tarte Cosmetics Tarteist PRO Glow To Go Highlight & Contour Palette
1 Sunnylife Inflatable Swan Drink Holder
1 Stephanie Johnson Camera Crossbody Bag
1 Pat the Bunny & Book
1 Knot & Bow Parcel Tags (Red)
1 Hat Attack Lightweight Ribbed Hat With Faux Fur Pom
1 Chrissy Teigen’s Cravings: Recipes For All the Food You Want to Eat
1 3.1 Phillip Lim 10th Anniversary Limited Edition 31 Nano Second Pouch

Seems like it was a good sale; I’m tempted to look, but it appears the sales page cannot be sorted to filter out Sold Out items, which makes finding items a bit tedious…

I have never shopped a Popsugar sale before, therefore I completely forgot about it and was not one bit excited. When I received their email this morning, I clicked on the link and was able to see all the available items, although some of them were already sold out. I have bought a Phillip Lim pouch, Odeme tray and a ring dish, headband and table runner. Exactly $100. All the items were the ones I have been stalking on eBay, except for the table runner – I needed something for $4 to hit the discount threshold. I wonder if it will work as a scarf…

I got an error message a couple of times, but managed to get everything very quickly. I am happy.

I have been dying over the salt and pepper shakers since I missed ordering that box and I FINALLY got them today! I’m soooo Happy! 😍

I really wanted Jessica’s cookbook and lost it while trying to check out. Besides that and losing the terrarium I got everything I wanted.

I bought a few things I was going to buy anyway. This turned out to be a very money-saving shopping experience for necessities. Herbivore…use that oil every day. Getting it that cheap is amazing. Yoga mat and towel because I need like 10. All of the socks. And I wanted Teigen’s cookbook for a while so good price. And I paid under 50 bucks for all. Omg.

A charitable idea I am passing along in case anyone else is interested.

I grabbed 20 stocking caps for $27 total and had them sent to my sister in MN. She is regularly around those less fortunate and can easily give them away. If nothing else, she can donate them to her local Goodwill.

I feel good, my sister can help people, PS’s warehouse is getting cleared out, and 20 people in need can have a warm hat this winter. 🙂

Do you think the lavender sachets would make good teacher gifts? What if I bundle them with the striped wool socks?

I’m trying to make sense of my frenzied purchases this morning at this sale now that I’m actually looking at my gift list!