I just got a response to my ‘I’m really unhappy with my first Glam Bag Plus’ email to customer service at Ipsy.
I talked in my email about how the bag clearly wasn’t customized, it differed greatly in wow factor from Influencer bags, and how I had No Highlighter on my account via customer service rep flagging it from before and yet received the full size highlighter.
Literally, the response starts ‘We’re bummed you weren’t totally happy with your bag’ and goes on to say they always customize (no admission they didn’t this time) and that I can flag my account for future bags. And stay tuned! There’s a special full size item coming next month!
That’s it. No offer to make me happy. It was all clearly boiler plate, copy and paste stuff. None of it was customized.
What a joke.
I wonder if calling instead would have made a difference.
I didn’t expect a million bucks, but I had some real points to make and got a complete “couldn’t care less’ reply.