FYI – Allure + Kat Von D Box Mirror Instead of Lipstick Update

Hi girls. Any of you received the Kat Von D liquid lipstick? I called them today and they told me it was sent on August 3rd, but I never got it in the mail, and it’s more than over a month.

Does anybody want to trade their mirror for the liquid lipstick?

Did anyone actually receive the liquid lipstick? I called the same day that Liz released this update. After some confusion on the rep’s end, she said that I’d receive it in 3-4 weeks. I still haven’t received it. I ordered after the liquid lipstick was announced (the same day).

I’m super frustrated. I just want what I was told would be in the box… that’s it.

Yup – they’re not going to honor it for me, even after I sent a copy showing that I signed up specifically after the lipstick was offered.

“Dear Subscriber:

Thank you for contacting Allure Beauty Box.

There were two variations of the June box. Some boxes included the Kat Von D liquid lipstick, while others included the Kat Von D compact mirror. These items were chosen at random when the boxes were assembled. Your box included the compact mirror. We apologize for any confusion or inconvenience caused.

If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence. “

I think it comes down to what CS rep you get. I said I got the mirror but would really love the liquid lip and they said I’d get it in a few weeks (I sent my email to them early last week and they responded promptly the next day). Hope it all works out.

I emailed them 6 days ago and they won’t even respond to my email. 🙁

I received my reply from Allure this morning.
They promised me to send out liquid lipstick.
Let’s see if it shows up in few weeks as they mentioned or not.

I emailed Allure right after I read this post. I stated the date I paid and that I didn’t get the liquid lip. Today I got an email apologizing and that they have ordered it and I should have it within two to three weeks. No problem with customer service at all. Now the wait begins to see if it actually arrives.

FYI I subscribed on the 16th through amazon and allure is still sending me the lipstick. I included a copy of my payment receipt when I emailed them, and they didn’t request anything else.

I emailed customer service and just received a response today basically saying too bad they weren’t sending lipsticks to anyone. I immediately cancelled my subscription when I got the wrong box, and am so dissatisfied with their customer service.

I just got a response from customer service and they are not sending me the liquid lipstick even though I ordered on June 11th. They said they are not affiliated with MSA and that any information on this site is not provided by Allure. It seemed very rude, which sounds typical, and I am glad I cancelled my subscription.

Hopefully others get in touch with a different customer service rep and have better luck than I did!

Thank you for the update. I’ve emailed them. Hopefully they’ll send it out. I cancelled my box after I received the mirror and heard everyone’s feedback about horrible customer service.

Hey girls, I want to know if I subscribe to Allure by Amazon Will I get the same box from Allure website? Or can those vary? I want to subscribe by amazon but I’m not sure if I will receive the same products?

Thank you for heads up!

I emailed them yesterday but have just talked to one of their rep on a phone as well.
She was so upset and had an obvious attitude when I mentioned about this kvd box issue and what I saw on My Subscription Addiction forum.

However after short hold, she back to me with same attitude and told me that even I shouldn’t complain about the variation, they will ship me a liquid lipstick.

I bet she has been through tons of calling regarding this subject yesterday and today.

I emailed Allure Customer Service about this issue last week and they replied saying the following: “There were two versions of the box and subscribers either received the mirror or the lipstick at random.  If you received the mirror then you would have been one of the accounts chosen for that product. We are unable to send the lipstick.”.

I got so pissed off about their reply that I emailed then back to cancel my suscription and they only offered the 4 montes for 10$ deal but said nothing else regarding the KVD product issue.

I will contact them again this time around and I HOPE I get the product I should have gotten since the beggining, I am incredible underwhelmed with how this handled this issue the first time I contacted them though!

I have not received my June box at all. I was billed on 6/8. I got shipping notification 6/18 and it never left the facility or was received by USPS. I have sent about 10 emails and I keep getting told “sorry about the delay” and they will notify me when when my box ships and to allow for 2-3 weeks for this to happen. My last contact was 7/8 and still nothing.

Thank you!! I am so happy to see this. The reason i signed up was the liquid lip and never received it. I emailed them, hopefully they actually respond. I hope I don’t have to stay subscribed until they ship it, I can’t do that and stay in my budget 🙁 I have been waiting until they actually ship my July box to cancel.

I never got the free gift for a new subscription. I can’t even remember what it was supposed to be.

Hi!!
I subscribed to the allure box, i was so thrill to try a new box and all thanks to you.. The box arrived at my house got my products however i did not received the lipstick, i got the mirror.. I emailed allure of course I was confused and wanted to make sure i was not shorted an item or if I had read wrong.. i took a picture of what i received and of course i attached a screen shot of what you guys posted of the spoilers and they email me back saying it was either the lipstick (OR) the mirror that subscribers were going to get.. of course that was not what the spoilers showed or said and since they did not want to solve my issue.. or rather they did not want to honor what i was supposed to get I cancelled my subscription. I see no point of me getting and subscribing to a beauty box that does not send what they are supposed to send.. I feel as if I got cheated on! 😫

Did anyone else receive this email? This was a much needed surprise this evening 🤗

A Special Gift Just For You

Thanks for being a loyal Beauty Box member!

Bauble Bar Earring Image

Have we told you lately how much you rock? To thank you for being a loyal member, we’re sending you a gift from BaubleBar.

I ordered this box and they tried to send it out but put the wrong address. Got sent back outwhen it was returned but didn’t correct the error–post office threw it away. Thankfully Allure is refunding my money…and I cancelled. Oh well.

It didn’t impact me but I am glad to know they are correcting the error.

I just resubscribed to Allure and im debating of i should unsubcribe again. I gave up a few subscriptuons until the fall & winter season, but now im wondering if september will be better…

Thanks for the update, Liz. I wasn’t going to try to get the lipstick but now I will.

I recall that this box sold out pretty quick. There was a glitch with my card so I wasn’t supposed to get the June box. I called customer service, fixed the issue and he got me the June box. It was almost July and I was only charged $10. Got the mirror, but I wanted the mirror.