FYI – Ricky’s NYC Cult Crushes May 2018 Shipping Update

Replacement item is the make up remover wipes from October box. Comodynes 20 pack towelettes for normal skin retail for $6.99 on Comodynes website or $14 on Amazon.

Finally shipped my box today! Then I get email saying the bioderma won’t be in the box and they will ship it separately!!! Thank God I cancelled! Ridiculous!

You broke my heart Ricky 😞 I was rooting for you. I understand but a little heartbroken. I don’t think you were ready for us MSA addicts. There’s a bunch of us and a lot of us were so excited to see what you would come up with next. I hope you can rebound. I really do. Good Luck

Cult crushes just sent out this email

Hey Cult Crushers,

We just got word our Bioderma shipment is officially arriving next week. We’ve heard you loud and clear and we don’t want to keep you waiting, so we’re working overtime this weekend to ship out your May boxes minus the Bioderma.

In its place we’ll provide an extra little goody, and as soon as we get the Bioderma next week we will send it to you as a separate shipment.

Thanks!

My box finally shipped last night due Tuesday. Which probably means Wendsday.

I did get a response from them saying boxes would be shipped by end of week. End of week! It is already super late. Why didn’t you just replace whatever you are waiting for like you did with my palette? I noticed on YouTube every May unboxing is from new subscribers. There is not a single regular doing an unboxing yet which makes me think they have not received a box either!! And every single one of them loved it which is kinda fishy to me.

I think MSA ate my last message. 🙁 It keeps telling me it’s a duplicate but I don’t see my message show up at all. Sorry if it ends up posting more than one..twice..

For those of you who cancelled after Ricky’s took your money via (c.c. / paypal) did you get your money refunded back into your account or do you have to go bug Ricky’s customer service for the money?? I sent them an email letting them know I cancelled on their website and that the money was already taken, I’ve been waitlisted since April, I have yet to receive May’s box. At this point I’m okay with not receiving the box and just getting my money back and hope they don’t try to hit up my Paypal for any money next month. I don’t see anywhere where Paypal payment might be attached to the account? On the subscription page it does say ‘cancelled’ but on the other page it still list the subscription as processing.

I think MSA ate my last message. 🙁
For those of you who cancelled after Ricky’s took your money via (c.c. / paypal) did you get your money refunded back into your account or do you have to go bug Ricky’s customer service for the money?? I sent them an email letting them know I cancelled on their website and that the money was already taken, I’ve been waitlisted since April, I have yet to receive May’s box. At this point I’m okay with not receiving the box and just getting my money back and hope they don’t try to hit up my Paypal for any money next month. I don’t see anywhere where Paypal payment might be attached to the account? On the subscription page it does say ‘cancelled’ but on the other page it still list the subscription as processing.

I was waitlisted in April, Ricky’s took the money from my Paypal, and currently the Ricky’s website states the subscription is still processing. I cancelled the subscription via the website and my question to you guys is does the money automatically go back into your accounts/paypal accounts? For those of you who had cancelled after they took the money. I emailed them to let them know I wanted to cancel and that they processed the payment but I have yet to receive the May box. I know a lot of you guys have said their customer service isn’t so great at the moment.

Hey y’all, I was finally able to cancel today and since my box hadn’t shipped they said I could cancel my May box and that bc the charge to my account was still pending it wouldn’t be sent through so I wasn’t charged for May & I don’t have to get a box of stuff I don’t want!
I sent an email to the customer care @ rickys with CANCELLATION in the subject line in all caps just like that. Hope this helps someone.

I signed up for the May box, paid, still haven’t received mine…and I just got an email that says I’m on the waitlist for the June box. They are saying I will have to sign up again? I’m so confused.

Thais is the worst box to date, nothing stands out, really a bunch of irrelevant items, you would think that since they are raising their price, the we’re going to do an amazing one. Nope, not this time, I’ll give them another month before canceling, let’s see if they redeem themselves, because this is a really bad box

Why do about half my posts disappear from here, it is very frustrating when you take 10 or 15 minutes to write a review than it is gone and never is seen again. What is up with that?

My box still has not shipped. They took the money out of my account the minute I ordered. Usually I am pretty tolerant and patient. Yet this has kind of got under my skin. They announce they are raising the price, then proceed to take their time mailing all these boxes saying we are just a small company. They should of prepared a bit better for the influx. As a result they have now lost a lot of new customers plus a lot of older one’s. I canceled as I do not like to deal with companies that do not put a lot of planning into their boxes. Boxy Charm is my go too, I will never cancel that box. I have had problems with many boxes but never boxy, to med they are the king of subscription boxes.

If I could get a refund and be done with them I would do it. I’m over this mess. The customer service is terrible. They post to Instagram and disable comments on one post and delete comments from another. Their attitude really really makes me mad. Like it’s the customer’s fault that the products aren’t acceptable even though 19 out of 20 comments were complaints. Now they’re pulling this shipping delay and blaming on a shortage of some kind. Last month when there was a shortage they did a replacement product. Just do that again. Not like anything in this box is that friggin unique. I’m done. Cult is canceled.

I received mine today, this is my second month.

I’m a brand new subscriber and I still don’t have mine yet, just FYI.

they lost my business. i got my first boxy today and love it. i was one of the ppl that got screwed outta the brights lights palette. then after lotta ppl complained bout it rickys had the nerve to tell us its that or the waiting list. i took that as just be happy u got something. just love how they shipped and then emailed us saying they ran out. im just done with them. my account still said processing and they still didnt take my money and yesterday on the 20th. usually everyone has their box and this is the time other subs release spoilers. nope not rickys they are like lets post spoilers so that its too late for them to cancel. sorry but hadda rant.

I was watching this box for a few months, and they almost got me to sub. Happy now I didn’t. Between the shipping delays, price increase and the items in this month’s box, I’m sure I wouldn’t be too happy.

Agreed! With Boxy my experience went the other way- my first box shipped later, but the boxes since shipped out promptly. How it should be, tbh!

I am so done with these people! I wrote to them so many times and they never responded. So I wrote to them on messenger on instagram, they looked at it and never responded. After I wrote on their actual picture on instagram where other people can see it THEN they wrote to me saying if I don’t get a response by monday that I need to message them, and of course Monday comes and shipping is delayed after so many people got them already. I’ve been subscribed for a few months now and I’ve noticed they always put the New subscribers first!
If this continues and if the boxes are as bad as this especially when the price goes up, I will be unsubscribing!

This is why so many of us are unhappy with an $11 (soon to be $14) box.

My first month was March which was fantastic and had me hooked.

Second month was April where I got a left over Chi Chi from February. The box the palette was in was so filthy I was scared to open. Reached out to customer service, after a week (5 business days) with no response I threw it away.

Now when we know there are tons of new subscribers who have gotten boxes, I get a note saying one day I may get mine.

Wouldn’t you think that people you screwed last month out of an advertised product, you should make some effort to not screw two months in a row?

Not gonna lie, I’m kinda seething, and I wrote them back to tell them about it. This is my first month, my box is delayed, next month the price is going up ~50%, and this month’s box isn’t even that great. I’ll give them a month or two more to impress me again, but so far I am the opposite of impressed.

I got my box today and it DEFINITELY had a shipping delay. It went from NY/NJ to CA. I live almost as far from CA as a person can get.
Also, to add a bit of insult to the dark bronze highlighter I got ( which is not a highlighter for me at all), I had 3 times as much shredded paper as product.

I have heck with that crinkly stuff because my small dogs think it’s so much fun. It’s a mad dash to get the box up and out of their jumping reaches. 🙂

After being with them for a year I find it ridiculous that so many new subscribers got their box but they are shipping mine so late. so glad this is my last month