I am feeling very grateful to Ipsy’s customer service this month, frankly.
Last month’s Ipsy bag was the first one I’ve ever completely disliked. I gave the bag and everything in it the lowest reviews (I normally don’t, even when I’m not thrilled, because it feels so impolite).
I just looked at my spoilers and almost every single comment or complaint was responded to with something corresponding to my requests. I’ve had great experiences with Ipsy’s customer service when I’ve contacted them directly, but I honestly didn’t expect that response to my reviews.
Here’s what I’m getting:
– The Eyeko mascara and the Faith in Face sheet mask (sheet masks and mascara are two of my favorite products and I hadn’t received either in months).
– The Mellow Cosmetics lipstick (dark brown or nude aren’t great colors for me, but I’m SO delighted to be getting an old-fashioned stick lipstick, which I’d pretty much pleaded for, and not a liquid one, so I’m determined to make it work somehow).
– The Doucce eyeshadow (if Ipsy sends me purple I’ll be delighted because I’ve been asking for purples instead of frosty browns for months. Crossed fingers.)
– The Royal & Nickel fan brush (I’ve never used a fan brush, but that one is so pretty that I’d be delighted even if I had ten of them).
The coloring bag is a cute idea, and the markers are a thoughtful inclusion. I’m still hoping for another adorable Japanese cartoon bag like last year’s Gudetama (perplexing controversy it generated notwithstanding), but I like the novelty and creativity of this one too (although I may end up giving it to a friend’s daughter).
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