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BeautyFIX March 2018 SPOILER UPDATE INFO

ByLiz CadmanMar 5, 2018 | 136 comments

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Dermstore BeautyFIX

4.1 overall rating

314 Ratings | 45 Reviews

FYI - BeautyFix has shared this with us regarding the discrepancy in the Peter Thomas Roth Mask:

Dear My Subscription Addiction:

It has come to our attention that our warehouse has made an error in shipping out the wrong size of the Peter Thomas Roth Irish Moor Mud mask to you. We apologize for this inconvenience as we did not see this coming. We are working on a solution between our vendors and fulfillment teams to ensure you receive the correct value of products as promised to you. Please stand by for updates from us.

Dermalogica Sound Sleep Cocoon - Size TBD (Brand new product!)
V76 by Vaughn Detox Bar Soap - Deluxe Size
Erno Laszlo Multi-Task Eye Serum Mask - 1 Set
Harry Josh Pro Tools Carbon Tail Comb - Retail Value $20
NuFACE Prep-N-Glow Cloth
Bioderma Sebium Foaming Gel
R+Co Cactus Texturizing Shampoo - 1 oz Value $4.16
First Aid Beauty Ultra Repair Cream in Vanilla Citron - (Travel Size) Value $12
Peter Thomas Roth Irish Moor Mud Mask - 1.7 oz Retail Value $42

Check out our reviews of past BeautyFix boxes to learn more about this subscription.

Starting at $21.95

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Dermstore BeautyFIX

4.1 overall rating

314 Ratings | 45 Reviews

Dermstore offers professional-strength formulas from top skin care brands (otherwise only available at a dermatologistâ€™s office), hard-to-find spa care and natural beauty brands, professional hair care and makeup products, and specialty brands from around the world.

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Posted in BeautyFIX Spoilers, Subscription Box Spoilers

Liz Cadman

Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

Read More By Liz Cadman >

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136 comments

Laurie

I get two boxes, but only received one $25 gift card. It’s fine though. I used it already! My daughter-in-law and I have a lot of fun sharing my beauty box subs. We both wind up happy.

BF/Dermstore was already a favorite of mine but IMO they have done a great job responding to the mask discrepancy and compensating their customers. I’m thrilled with the $25, especially because I didn’t really want the mask but buy from Dermstore quite frequently. Every experience I’ve had with their CS has been exceptional!!!

Jeri

Ok, anyone have suggestions on a good mask to use this $25 credit on? Or any other skincare products? Thanks!

JoannaNYC

I received my apology email and $25 coupon this morning. Not entirely happy as the advertised value of the PTR mask was listed as $42 (the sample size sent is worth $5.80).
I don’t usually shop with Dermstore, but I see if there lots of good choices close to $25, including a PTR Moor set for $38 that has the same mask.

Svetlana7e

I received my box yesterday and love it. I canceled for February and re-sub in March. The comb is pretty good actually :).
Received $25 coupon code. Very impressed with BeautyFix.

Justmissjamey

Hello!

Thank you for reaching out to us and for being a loyal Dermstore customer! We have been made aware of the issue in the discrepancy with the Peter Thomas Roth mask size. We deeply apologize for the issues this has caused, and we want to make things right. Right now our team is working very hard to resolve this issue. You should expect an email from us within the week containing a gift voucher towards your next Dermstore order. We’d like to apologize again for the issues with this month’s BeautyFIX and thank you for your patience and understanding.

If you have any questions, simply reply to this email, start a LIVE CHAT or call us at 1.800.213.DERM (3376). Customer service hours are Monday-Friday 5:00am-7:00pm (PS), Saturday 6:00am-4:00pm (PS), Sunday Closed *Excluding Holidays

Thank you for making Dermstore your #1 source for all things beauty! Have a great day!

Calin H
Beauty Specialist

This is the info I got. I really wanted the larger size mask. The one I got is only big enough for maybe 2 full face treatments if I am lucky, and they took the right size down from their store and had it as 40.00 so the credit wouldn’t even let me purchase the right size :((

Vanessa

I received my email from Dermstore today. It is nice they acknowledged the mistake and made it better. I was happy with the box and excited to try the size they gave, so this credit is a bonus to me!

Lynn

I got my code today too in the email around 8:00am et. I was excited to try the mask and have a big size, but the $25 code is a nice gesture. I didn’t even receive my box yet, it should be delivered today. I agree with some other posters about having mixed feelings, mostly because the value is not the same but also now I’ll probably end up spending even more money with the $25 coupon! Also now there definitely isn’t a hero item in this box. The rest is mostly small samples. I’ll see how I feel when I open it today.

Cristina

I just got the email this morning for the $25 code. I’m surprised how many people are happy with this, given its not equal to a full size PTR mask and some people were actually shipped a full size mask when they first complained. I have mixed feelings about this.

Nicole

Yeah I’m not happy with the $25 credit. I would much rather have gotten the size of mask that we were promised and was advertised. It’s also upsetting that some people were sent the right size mask. I wonder if they got the $25 credit as well.

Justmissjamey

Same. I’ve been subbed 2 years now and with the last 2 months being flops for me the one thing I really wanted was the mask and it’s not enough to really do 2 full face treatment, and the 25.00 is not even enough to repurchase the right size ssample they took out of their store.

Laura

Yea Dermstore – received the email today😃 I hope if I cancel and then sub again the code will still be in my account so I can use it for another box.

Suzanne

Got my email with the $25 code today! Can’t wait to try something new! 😊

Avydawn

I haven’t gotten an email yet?? Anyone else??

Sara

I just got the email — so they’re still rolling in.

Danielle

Nothing yet…

Redhed36

I did this morning

Melissa W.

Oh.. and for those asking if the $25 can be used for their BeautyFix box, I would imagine that you can.. but you will have to cancel your current subscription in order to be able to do it. Then you reorder and put the code in. Otherwise, there is no other way to do it being they set it up as a code. It’s easy to cancel now being they you can cancel on your account page now.

Melissa W.

The $25 was very kind of them.. I guess they did that so that we get the promised $100 value. Now we all get to pick out our own item! Thank you BeautyFix!

Luna

I agree. I’m happy with this. Since I was happy with the box regardless, I was just going to ride it out and see if they did anything to fix their mistake; so the $25 code is just a cherry on the top of a great box for me. Since I rarely purchase anything from Dermstore, I just now need to remember to use the code when I do!

Maggie

I just received my March box…AND the apology email with the $25 discount code. Wonderful customer service. (Looking at you PUR) Good job BeautyFIX and dermstore!

I always have my eye on items in the store – I’ll definitely use the code.

nonya

I received my email this morning with an apology and $25 gift code. I also would like to know if this can be used towards the BeautyFix box.

Talked to a rep already about this and you have to unsubscribe and resubscribe to use it for April.

Bianca

I would love to know this too!

Kate

A rep online told me we could but I don’t see how that’s possible without unsubbing and then starting a new one and using the code. Annoying since I just wanted the mask and was going to unsubscribe anyway, guess I’ll just need to do that process twice unless anyone hears of another way without the reoccurring charge going directly to the card on file instead.

Robyn

I ordered the PTR cult favorites set for a whopping $5.78 with my credit. Thanks Dermstore!!

Kate

Before I contact them to ask … is there any news on if we can use the 25 dollars to purchase the next month’s box?

Talked to a rep already about this- you have to unsubscribe and resubscribe to get April’s box.

Edith

You can’t since the $25 coupon has to be entered into coupon slot when placing an order and subscriptions are paid automatically with credit card on file. The same goes for store credit. You can use that $25 on Beautyfix only if you unsubscribe and resubscribe entering the code at checkout.

I just got an email with a $25 voucher to make up for the mistake. However, I have two subscriptions and so far only one voucher.

Laurie

Same here. I’ve been getting two subscriptions for at least a year now and I only got one $25 certificate. Doesn’t seem right.

Tanya

Lovely apology and $25 gift certificate. Very appreciative of customers.

Jennifer

I received my box yesterday with the small mask and my email this morning with a code for $25.00 off my next Dermstore purchase.

Lin

I just received a $25 coupon code by email. I have 2 boxes, so I wonder if another one is coming… Glad they actually sent an email out though.

Laurie

I only got one too and I’ve had two subscriptions for over a year now with no cancellations.

Jacki

I commented a couple of hours ago, but it hasn’t posted. I had included the text of the email reply from customer service. I should receive a detailed email within the week and will receive a voucher to use on my next dermstore order. The value of the voucher was not disclosed

Jacki

This is the reply I received from Beautyfix regarding my email earlier today:

Hello!

nonya

So I noticed their instagram post on the March Beauty Box has been completely deleted. Has anyone received an email from them yet? I haven’t

Glamorous Grandma

I received an email with a code for $25 towards my next dermstore purchase

Laura

I emailed them after I received my box today and they replied back:
Thank you for reaching out to us and for being a loyal Dermstore customer! We have been made aware of the issue in the discrepancy with the Peter Thomas Roth mask size. We deeply apologize for the issues this has caused, and we want to make things right. Right now our team is working very hard to resolve this issue. You should expect an email from us within the week containing a gift voucher towards your next Dermstore order. We’d like to apologize again for the issues with this month’s BeautyFIX and thank you for your patience and understanding.

Jeanette

I received my box today and when I saw the mask and its size I couldn’t believe it, that size is way small. I was one of the few people to defend this box, comb and all. How come as a customer we have not received an email from Beauty Fix with instructions or info on what we can expect? Not all customers get blog updates from MSA (they should 🙂 ) but Beauty Fix should do a better job of communicating about this. They have now had time to have a solution and they need to communicate to all of their customers. I am so disappointed in Beauty Fix. Not because they made a mistake, but how they are handling and communicating about the situation.

Lin

No email about it yet….

Jeri

Nope no email….I noticed that too with their post and since I got no response with emails and over the phone the rep actually pretended like she had no idea what was going on…I got a bit annoyed so I messaged them on Instagram with my order number and email

Kim

I just got done with live chat with April. She said that they were aware of the problem and they would be back in touch. There was no mention of a $25.00 refund. Guess it depends on who you talk to. Not a real happy with the cs at this point.

I was told they would be emailing gift codes to everyone and to keep a lookout for the email. Only time will tell what they will really do, cause so far everyone’s gotten different answers:/

Leyla

$25 credit for everyone, sounds pretty good to me! Glossybox would prob have never even replied, lol! 😂

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BeautyFIX March 2018 SPOILER UPDATE INFO

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