BeautyFIX March 2018 Box Update Info – $25 Gift Card

I emailed their customer service and was assured a promo code would be emailed shortly…it’s been over a week since then and I have not received anything :/

This was only my third box, but I am so happy that I made my switch over. I am also grateful to beautyfix for handling this month’s box error. I used my $25 code to purchase a full sized REN that we all got a sample of last month. I don’t know if anyone else here suffers from severely oily skin, but if you do then that stuff helps tame the beast! I noticed it getting great reviews for brightening your face, but I’ll add that it’s magic on taming facial oils too. Apply it and let it dry before doing your daily makeup routine. Try it out and see if it helps you as much as it does me. 🙂

I am happy with the resolution. But has anyone broken down and calculated the value of the items even after the $25. It doesn’t look to me to add up to over $100 even with credit?

BeautyFix is my most fav sub of all time!

I called their CS because I hadn’t received my email yet, and they let me know the emails are being sent out in groups…so if you haven’t received yours yet you should be soon. They said everyone should receive emails by Monday 🙂 I’m excited!

I used my $25 for a tube of Alterna CC hair Creme….cost to me was $1.09 (and the shipping is free)!!!!

Thank you BF!

I don’t want to be a Debbie Downer either, yet you guys better make sure when you use these codes that it is actually showing up on the Dermstore history. I placed a order and used the code I owed 64 cents and paid it with my Paypal credit ( I have proof) never got confirmation order was placed. Looked on Dermstore history and there was no order placed. It is almost just like my order has disappeared but yet they debited my paypal. Very odd. Will try to phone them tomorrow. Yet something is not right here!

Well I don’t want to be appear Jean downer, but my experience is a little different. First, I loved the box even before the coupon code, comb and all. Over the weekend, I ordered two boxes. Then Monday, one of the MSA readers received her box and the mask was not even close to the promised size. She contacted Beauty Fix. Well I am a little frustrated because I never received any emails from Beauty Fix that there was a problem with the size of a product in the box. Luckily I belong to the MSA community and heard about it, but customer service means taking care of all of your customers. Well, then on MSA I hear there is a coupon code that is being emailed to customers. I have not received that yet. So I log on and do chat Beauty Fix. Well, they don’t know when I will get my code and have no way of knowing. Then I was told that even though I ordered two boxes, and even though the box is a blatant marketing misrepresenation, I will only receive one code. When I explained that I bought this in good faith, etc., and we went back and forth, The chat rep said she could put some points in my account that can be converted. Again, I don’t want to dampen anyone else’s experience, but why should I be penalized or have to go the matts (movie trivia) to get a code, especially when I have done everything and wanted this box. I even told the chat rep that I would post this, not to cause ill feelings, but if anyone else bought more than one box be aware of the outcome. My other option is I can send it in for a refund which because I don’t believe the customer should have to work harder than the business I am now leaning towards returning both because I am frustrated.

Great customer service!

I like this box.. I asked the CS if I could get second box instead of $25 code but I was told the box was no longer available..

I was totally bummed at first since I subbed to this box specifically for the PTR mask and $25 doesn’t allow me to purchase that mask. However, I found and ordered a PTR mask sampler with my $25 credit that actually amounts to more than 1.7oz and I ordered it completely for free with free shipping. Now I am excited all over again.

I used 10 dollars in points too and paid 5 bucks for a 40 dollar order! Bam what a good day! Lol

What a good company! I’ve been searching for a promo code for Beautyfix! Does anyone know if these unique codes are linked to email accounts or if they can be sent to someone else? Anyone want to try to swap them for something?

I used my credit and they’ve already sent my order!!

The Dermstore has now become one of my favorite stores…it shows they really value their customers and I will gladly order from them from now on. Great service!

Amazing customer service I wish the other subs would follow DermStore’s lead. They took full responsibility and owned the mistake. Just WOW.

I also think that Dermstore took care of this matter seriously and promptly. I bought mine on 3/6 knowing the size of PTR product size because it took the promo code Liz got for us. So I knew was going to be happy with my box for the price. I didn’t contact customer service, but did received the $25 code this afternoon. I have read the PTR mask is small, but I might get a few uses out of it if I use it only on T-zone. Looking forward to receiving my box.

Ok how do we get this is the big question?? I’m a subscriber and didn’t receive anything and that email it to msa not us!

I don’t sub to BeautyFix but this is the kind of pro-active, client-centric customer service that makes me want to subscribe! Well done.

I think their resolve is more than fair and generous. Great job, Beautyfix!

I just hope people can appreciate this and not try to take advantage of a great company’s generosity and kindness by trying to find loopholes or angles. That is what ends up hurting us all in the long run- so let’s enjoy this great resolution!

So if I subscribe today will I get the $25 gift card and the March box?

I’m happy with this solution. It’s basically the cost of the box. I was curious to see whether they were going to give it for the price if they PTR mask or the box. I didn’t see them spending the money for a full size mask to be shipped to every subscriber unless the supplier was in error and was paying for the masks. On another note I personally don’t like it when beauty subscriptions include sheet or eye masks and count them as full size products. I’ve had this happen with several different subs and it always feels like cheating to me. It’s an easy and cheap way around a promise for so many full size products. However the last sheet mask I got from Dermstore was $35 so I’m not including that one.

Liz – you left off the best part, the email is titled “There Should Have Been Moor”. This was already very good customer service, but I think they deserve some props for the excellent pun.

Honestly, I love the box, in general, that wasn’t even part of the reason I got it, but I must say they have one of the best customer services in Sub boxes & fastest delivery. I will happy spend $25!

I’m a happy customer! I will use the $25.