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Looking for the latest spoiler for this box? Find it here:
COUPON: Use coupon code mascaratrifecta to get a free mascara set
The Products: Six full-size items. "The best surprises are the ones we give ourselves! We took your feedback into consideration and have created another fabulous Mystery Bag! Each bag includes two or more HOT 2017 releases and one of Instagram’s all-time favorite highlight palettes! Overall, 6 full-size products – a $95 value for only $20!"
Good to know: Please note this item is not eligible for discounts or promotions. (UPDATE - we were able to get coupon code mascaratrifecta to work, though! Thanks, Nikki!)
FYI – These mystery grab bags are typically composed of older stock. Check out our reviews of previous mystery bags to see what you can expect.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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I am extremely happy with my bag. I paid $17 and I received 1 lipstick topper in Rainbow Dash, An eye pencil in the color Hello bright eyes, a quick pro portable 2 pc lipstick and eyeshadow palette, A 4-1 Volume Vixen mascara and a Blending crease brush! Definitely will order another mystery bag when available.
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Tami
Lol, of course I ordered as soon as I saw the glosses because I’ve been wanting them forever, and I end up with a different box! I got the the Rainbow Dash Gloss, but other than that, I got the Volume Vixen Mascara, a Blending Crease Brush, Hello Bright Eyes Eye Pencil, and the Quick Pro Portables Eye and Lip Palette. Fail. If anyone is swapping glosses, let me know.
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Redhed36
I emailed them over the weekend and they just responded. They were apologetic and issued me a full refund. I am happy now.
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Kathie
They fully refunded me too. Yay!
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Traci
I only got a $10 refund. Wonder why some won’t get a full refund and so will?
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Redhed36
Not sure. Probably depends on person you talk to. I also pitched a huge fit. Lol.
liz
They’re giving me a refund too
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GINA
I would be curious what is it your saying to get a refund? I complained and got a 10.00 store credit.
Kim
I called this morning and told them how disappointed I am. They were very nice and apologetic. She issued me a refund.
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Kim
I just got mine today. So disappointed. Where are the ones being reviewed on YouTube coming from and why didn’t we all get those. They look really good. I tried leaving negative feedback on their website. They deleted it.
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Traci
I left a one star review and it never posted. Interesting because someone gave it a good review and itnposted 🤔. This company is crooked
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Redhed36
I too left a one star review and it hasn’t posted either. Definitely shady.
Marci
I wrote them and explained my disappointment and lack of value. I also said a “mini highlighter” would not be a full size product. They agreed and refunded me fully for $26.95.
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V
I called and talked to someone today after being offered a $10 store credit. I saw that other people had received a full refund which is only fair. I feel that we were all tricked. I was told that the picture does not reflect what to expect in the bag and that the highlighter is a full size. I know I saw somewhere that it was a mini too but at any rate I did get a full refund finally.
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GINA
I ordered this mystery box and it seemed like a great deal for 20 something for 95.00 worth of product however I was really disappointed with it and also will not order from them again. I expect older product and even some odd ball things but I certainly didn’t expect to get 5 of the same thing just in different colors and I didn’t expect it to be my little pony stuff. I expected adult products and actual make up items. I thinking sticking in 5 of the same thing is really deceptive. I guess that is the risk with mystery bags but getting this one will for sure stop me from ever trying it again.
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Kim
It says on the back of the actual palette “mini highlighter palette.”
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GINA
I sent a polite email to them expressing my disappointment and indicated that based on their products I expect possibly out of season cosmetics and maybe even an odd ball product but never expected 5 of the same product that was for tweens. Here is their response to me and I responded that they could keep their store credit and they should possibly check this blog to see how many other unhappy folks there were before they create another mystery box that they think will wow everyone. Funny in their advertisement for the mystery box they indicated they based it on customer feedback.
Angelica Guglielmino (PUR)
Mar 6, 10:21 EST
Hello Gina!
Thank you for your inquiry and recent purchase. Please accept our sincerest apologies. The My Little Pony Lip Gloss Toppers were extremely popular items just like the rest of the collection, but we can see we let you down and we are taking your feedback into serious consideration. We never want to disappoint you, especially with a promotion meant to surprise and delight. Our Marketing Department has assured us this situation will not happen again. For the inconvenience, we have processed a $10.00 store credit for a future purchase. Again, we are so sorry for the inconvenience this has caused you. Should you need any further assistance, please do not hesitate to contact us. Have a fabulous day!
Thank you and have a great day,
Angelica Guglielmino
Customer Experience Manager
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Amber
While we’re all upset, I don’t really think it was cool to post her real name here. It most likely wasn’t her decision to put those items in the bag and she was just doing what she was told customer service wise.
Amy
I got the same reply and I also am not taking their credit.
Kathyie
Epic fail! At least I have a 9 year old daughter who can play with the lip glosses. So disappointed. I think after 3 years I am ready to take a break.
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Shawn
Soooo glad I passed on this one. Listen, I’m a grown up woman who doesn’t need or want a glitter lip gloss topper! OMG! Really tired of these companies trying to pawn off their old or dead stock on us as “mystery boxes!” BTW, I had a coupon code that took it down to half price but shipping was almost as much as the box at that point so no thanks. Really tired of that crap too.
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Tami
I feel bad for everyone who doesn’t like this, but I am super excited. I have been trying to get the MLP glosses, but they haven’t been available. As soon as I saw this, I went and grabbed a mystery bag. I have no interest in the highlighter palette, but it’s a great price for the glosses. I fell in love with Pur the first time I went to Generation Beauty, and they continue to be one of my favorite brands. But I do agree that it’s weird to have an entire set of glosses in a mystery bag. They should have let people know.
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Olivia
I don’t get it either. I love mine and am very happy for $20. And I ordered 2 mystery bags. My second one was completely different it came with 2 small palettes on is 8 lip sticks and on is 8 eyeshadows, mascara, my little pony lip gloss topper on the color rainbow dash, purminetals eye pencil hello bright eyes and a blending crease brush. So I am happy def worth the $20 each.
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Shawn
I feel bad for anyone who BUYS this
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Bella01
I think I am the only one excited about the 5 lip toppers.
mtvb
I feel your pain!
On a previous PUR mystery bag, I was able to get my money back.
On that bag, the value of the items did not add up to their promised value. When I asked the rep over email to tell me the RV of the items, she quickly answered she didn’t have RVs and that she would refund me (she did!).
In the case of this offering, the PUR website clearly says 6 FULL sized items. A mini isn’t full sized so for those who are unhappy about this box (if I had ordered this I would be disappointed too), you could try to get a refund because the highlighter isn’t what’s advertised. I would advise to get a screenshot of their website in case they change the description or the bag sells out.
I hope this helps.
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Erika
Why I don’t see this comments before I really feel like a rip off but I don’t ask for a refund . Is May 😢😫
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Treat_Choself
I’d have been really annoyed if I bought this for a mystery box for $27 shipped. But now that it’s been revealed, I totally bought it for 17.50 shipped. I love glittery lip glosses because I am a five year old. I think if they’d just sold the lipglosses as a sale collection for $20 including shipping as a special or something, they’d have gotten plenty of bites and wouldn’t have annoyed so many people. I’d probably have bought them at that price, but now I’m paying even less and am getting a highlighter palette to boot. But I do feel really guilty knowing how many people are unhappy with this one.
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Shawn
Must be some glare from your highlighted face and glittery lips…
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GlamorousGrandma
How do you purchase it at the discounted price. Would love to purchase it (at the price point) for my teenager
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Taren
How did you get it for $17.50 shipped? I paid the full price.
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Taren
Nevermind, I just saw! I’m angry I paid full price for this! I wonder if they’ll do a partial refund.
Lisa
Isn’t the point of these mystery bags to try out different products you may not normally buy? Why on earth would they send the same product in different colors? A few weeks ago I had a terrible experience with a customer service rep and swore I would not purchase anything from this company unfortunately I got sucked in to the “mystery” part. I WILL NOT purchase from this company again that’s for sure and I LOVE GLITTERY stuff but this is just an insult to everyone who got it.
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Shawn
I’m giving you as many thumbs up as I can….good response, Miss Lisa
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Jem
I just can’t figure out who thought this was a good idea. Even saying ‘lip gloss mystery bag’ would have been better, so the people that don’t use lip gloss, like myself, wouldn’t have bought it.
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V
I received my package of 5 MLP lip glosses and highlighter palette today. Fortunately my 13 year-old liked 3 of the glosses and took those off my hands. I cannot believe they would fill a mystery bag with 5 glitter lip glosses. I tried them on giving them the benefit of the doubt and they are way too glittery for me to pull off. I contacted customer service and the lady that answered who said she was a supervisor told me I can return it and pay shipping and handling myself. I will never buy a Pur mystery bag again without waiting for the spoilers since they seem to have plenty available even today. It makes it worse that I didn’t even get free Mascara or the discount of almost $10 off like some people did. What is the value of this bag by the way? I can’t even find these for sale on their website anymore.
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H
they never have good mystery bags. I got two of the exact same products and they just said too bad.
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Redhed36
Poor Liz,
I bet she knew how this comment thread was going to go. I am to say the least disappointed. I was bracing myself to be let down by an item or two, but to get 5 My Little Pony lip glosses is ridiculous. I am still shaking my head 3hrs later. I contacted customer service and I would recommend that everyone else do the same. They need to know how awful this bag was and how upset and turned off so many people are by PUR. As of now I will never purchase another mystery bag from them and likely never purchase another item from them. Seriously is the majority of the age demographic of their store between the ages of 5-10? LOL
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Maggie
I emailed customer service to “vent” also. haha! It was like buying a mystery bag from Claire’s….which would have been fine If the company only catered to tweens!
Obviously a few people like the MLP brand – so they could have sold it as a grab bag of such.
This was a deceptive way to get rid of a product that didn’t sell.
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Allison
Right?! I’m an adult who thought I was buying cosmetics. Not shiny glitter gloss catered to tweens!
I just emailed customer service and rated the mystery bag on their website. There were better ways to market 5 MLP glosses that would have made those who love it happy, instead of losing those of us who don’t as customers.
I tried on the bright orange glitter lipgloss to see if it was as awful for me, personally, as I imagined. It’s so bright, so glittery, and so doesn’t fit in to any part of my makeup style 😂 🙂 Hours after wiping it off, my lips are still glittery and laughing at me, not with me lol
Christine
For anyone who is interested, the mystery box is still available and the slickmystery code is still working for $9.50 off! If I get the My Little Pony lip gloss, I can gift them. It is had to go wrong with a $10.50 mystery box!
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Eve
For the record… if the items are older stock, they are not worth $95. I have ordered a mystery bag before from Pur and I would never do that again. How can you claim the value of $95 if what you’re sending is older makeup?
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Treat_Choself
It looks like these came out late last summer, so I don’t think they’re all that old.
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Babs
I went ahead and purchased for my 5 year old granddaughter who loves to play with make up and is a big MLP fan…..besides with the code SLICKMYSTERY it was only $18.19 shipped
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Jennifer
I am so disappointed. Wish I had waited for spoiler before ordering. Had I known it was going to be just a bunch of lip gloss, I would have passed.
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Cl
There is a YouTube video from yesterday showing a variation with the trolls pallet and an assortment of items. It was not this one at all.
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Joy
I came here to post the same thing. There are quite a few YouTube videos showing different variations. It is possible that the variation you receive is based on when you ordered. 🤞
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Vianny
Im probably one of the few, but as soon as I saw MLP I order lol. Also used the code given by Linda below SLICKMYSTERY and took off 9.50. So sure, why not 🙂
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Valerie M
Same! I love MLP and it’s a great deal!
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Amy
If it would have been marketed as a My Little Pony mystery bag I wouldn’t have purchased and I’m sure 95% of people wouldn’t have either. This is the dirtiest mystery box I’ve seen in a while. I bought this for a treat for myself because I saw a review on another website for the mystery boxes from January. It had an eyeshadow palette, mascara, eyeliner, a makeup bag. I dont have a lot of extra money right now so I was literally frustrated to tears when I opened it yesterday.
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Lori
I had gotten a PUR mystery box in the past and I really liked everything. There were a variety of products. Wish I would have waited on this one since I ordered one for me and one to gift to my mom.
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Amanda
I despise lip gloss so I’m so happy I didn’t purchase this 😝
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Margie Moore-Cooper
I have never bought a mystery box. I thought this would be a safe bet. I’m really disappointed. I wouldn’t have liked it if they included one of these, but five! I have heard so much about PUR cosmetics and really wanted to try them. Shame on you PUR!
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Amy
If it would have been marketed as a My Little Pony mystery bag I wouldn’t have purchased and I’m sure 95% of people wouldn’t have either. This is the dirtiest mystery box I’ve seen in a while. I bought this for a treat for myself because I saw a review on another website for the mystery boxes from January. It had an eyeshadow palette, mascara, eyeliner, a makeup bag. I dont have a lot of extra money right now so I was literally frustrated to tears when I opened it yesterday.
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Margie Moore-Cooper
Oh no! This was my first mystery box ever. After reading past mystery box reviews, I was excited. I was looking forward to getting some nice make-up. But 5, my little pony glitter lip glosses! I am a grown woman. Come on, PUR…
They certainly found a way to unload their “junk” for a decent profit!
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Sandy
Exactly!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.