Box Of Style Coupon – Free Candle with the Winter Box

ByLiz CadmanJan 2, 2018 | 46 comments

For a limited time, use coupon code DLCO to get this free $50 retail value candle with the Winter Box:

Check out my review Winter 2017 Box of Style to see what you'll receive.

Full terms: Offer valid for new subscribers ordering the winter 2017 Box of Style only from January 1, 2018, 12:01am PST through January 31, 2018, 11:59pm PST or while supplies last. Offer cannot be applied to previous purchases and cannot be redeemed for cash or used in combination with any other offer. To redeem online, enter code DLCO in the promo code box at checkout. Gift with purchase will ship with your winter 2017 Box of Style.

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46 comments

Laura

I didn’t get the candle – I did the Gilt very quickly too:(
I have emailed to cancel but I haven’t heard back – emailed again – I only get canned we’re busy emails. They are going to charge around the 15th of February – I am pretty irritated. You can’t take off your credit card either – you can only add one but they will still have the other number.

Tami

After looking up their parent company, The Zoe Media Group, I found the following:
December 6, 2017 they failed to secure much needed capital to expand business lines.
The same day they laid off nearly all of their internal staff and now work with freelancers only for content.

Rachel Zoe’s husband is the CEO, Rodger Berman (@rbermanus). Unfortunately, the numbers and revenue projections might be dismal since he was an investment banker for years before joining his wife’s company… And now EVEN HE cannot secure funding? Either they’ve defaulted already, no solid ROI, existing and/or projected revenue is superficial… It all adds up to Not good..

Anne

I had emailed RZ customer service back when I bought the gilt city box deal, and was assured I’d get a candle. Of course, my box came with no candle (though everything was wrapped nicely and the earrings only a bit bent and oil had only leaked a tad) and I replied to the old customer service email explaining I hadn’t gotten the candle. I had a response within a day, and tracking info for the candle a day after that! I don’t understand why they can’t get their customer service organized so everyone has as good an experience.

Ashley Odabashian Reed

2 weeks! i’ve been waiting 2 weeks for a response! i even emailed them again and got a response they are really busy blah blah blah. give me a break people.

Meghan

I am in the same boat. I hate being a big complainer. I just want what they promised and to be treated with a little respect.

Lisa Bracale

I’m been a subscriber for years. I’ve decided to cancel because there is no benefit of being a loyal subscriber. They billed me on 11/16 and my box arrived on 12/22. I pay full price for my box and it’s always on sale with “freebies” the Winter box didn’t appeal to me at all.

Lia

I too have cancelled via email about 2 weeks ago and I still haven’t received any confirmation from them. I don’t want my box to renew this February and I sure hope they cancel my account. It’s true there is no benefit to being a loyal subscriber when they slash their prices after.

Rebecca

I canceled as well and heard from them (generic email about them being busy) on the 1st but nothing since then. I really, really don’t want my yearly subscription to renew.

Have people had trouble canceling their subscriptions with this company? Or should I just assume they’ll get to my request to cancel soon(ish)?

Kathleen

I have been searching for subs to try after getting rid of a bunch,but the Lux boxes have such horrible c.s.,I have been waiting for months..all I see are bad experiences. I really don’t know which to choose anymore.The jewelry rarely is my style,but I figured its an easy swap. But the products themselves are cheaply made and over priced.It takes all the fun out of subs.I look at what I was getting three years ago,compared to now…its just not the same anymore.

Ashley Odabashian Reed

don’t do it!!!!! i was supposed to get the candle, did not get it. emailed customer service multiple times and they haven’t responded yet. NEVER AGAIN.

Carol

Very disappointing to see that BOS is continuing to push the Winter Box – yet…. there are many who purchased back in November and still have not received, issues with the box quality, etc. I’ve been a BOS subscriber since the beginning – and this is disheartening. Take care of your current customers!

I’ve written multiple times to find out status of my Winter Box (since 12/22) – shows tracking # and label created back on Dec 16th… but no further status. And no response to my emails.

At this point not quite sure what to do… I may try putting this comment on their Instagram as well to see if get any traction.

Lynn

Hi Carol, you might want to review the FTC 30 day shipping rule. At this point if you were charged in November and havent received, you have a valid claim. I’d also let your CC company know and dispute the charge. I adore BOS and have been an annual subscriber from day 1 but the way they have treated loyal customers with this box is pathetic IMO. Im surprised they are still pushing this one in spite of non-fulfillment on so many orders already placed. Hope you can get some answers soon!

Carol

Thanks for the advice Lynn! I will look into this shipping rule…. I posted to Instagram – hoping would spur response – and… no such luck:( Complete silence from BOS.

Ann

Add me to the list of people who bought a Gilt box thinking they got a candle and didn’t get a candle, how come they suddenly have candles available now?

Julie

There was fine print a lot of us missed on the Gilt deal that said it was limited to the first 600. Not till they ran out of candles. I’m not going to complain considering I only paid $60 for the box and at that price it was worth it.

Meghan

Yes and no. My paperwork and my email invoice stated it was included, yet no candle. I guess I should be happy since that would be one less thing coated in face oil?

Amy

I had an issue with a previous box and only got a response from customer service when I posted comments on their Instagram. I like a lot of the items in these boxes, but the hassle is not worth it for me.

Adele

I didn’t like this box so I canceled and I’ve received every box since the beginning. Glad I did, my sister’s earrings were missing from her box and my cousin hasn’t even received her box yet or a shipping notice. But yet they are still sending out emails to get people to buy the winter box. Maybe take care of your current subscribers first?

Mel B

I really like BOS and have had no issues with them except for the fact you can get the box cheaper NOT being a member. I cancelled right before winter (which I was not a fan of the big priced items). But I will be back, because they have great items!

Taren

Agreed.

Meghan

You mean that Candle that *didn’t* arrive in most of the boxes? You mean that one? Liz, I love MSA (aside from the overuse of the word curate, but that is hair splitting). But continuing to align with a company that is just really not doing right by their customers – I don’t get it.
And the sad things is – they know better. Many us us (myself included) have written them (nice) letters saying “hey, just do the right thing. stop making promises and just say you are sorry and do better” (cough. last years winter box).
I wrote to them 10 days ago about the missing candle, oil spill all over the box, broken items and you know what? they haven’t responded. And to be honest I don’t expect them too. I want to like this box, but THEY do everything in their power to push every decent subscriber away.

Julie

Agreed. I think a fair warning about other’s experience, especially if these things keep happening (rather than a one off) would be helpful to people on MSA. I know that you get referral fees for people who buy through your site, which is of course fair as you are providing a service. But continuing to advertise their products without additional information that can give the full picture is tough on people.

Everytime I’m even slightly tempted to subscribe to this box, the unhappy subscriber comments stop me from further consideration… And this never changes.

Susan

They could send a candle to those of us who ordered in November and still don’t have a box! Too bad customer service hasn’t responded to emails in the past two weeks except with automated responses that they will get back to us soon.

Nina

My box came perfectly packaged, nothing amiss or damaged. I thought the earrings were way to big and the stole seemed short, so I was not super impressed with the contents. Giving most to my hipper, trendier daughters.

amanda

I’m in agreement with you that the earrings are waaaay too big! I like that they are light weight but the stud is gigantic and is definitely out of proportion to my head. Mine arrived damaged with the post of the earrings bent so the friction back doesn’t go on them well. You’re right, the faux fur stole is too small. I was looking forward to this item but it’s not as soft or large as I expected.

I’m disappointed to see so many freebies for “new” subscribers who receive their boxes before most dedicated subscribers. It seems the only benefit to being a dedicated subscriber is you get to pick the color of an item.

I think TZR could have made the box clutch slightly elevated by putting a liner inside the box so your items don’t clang around inside. I suppose I can buy some fabric and glue a liner in myself.

I still think the curation of this box is nice but the details of the items don’t seem as well thought out as previous boxes.

I wonder how many units of these they sell a season.

Tami

Well said!
Its supposed to be high end… Or somewhat high end… And the stole is really cheap, not soft at all and only has “fur” on one side! I have one from 10 years ago, bought at Neiman Last Call that’s way nicer…
Then the clutch is impractical… Except for a photo shoot.
I have cheaper pairs of shoes that at least came with a protective bag for storage…my 2 clutches, from my 2 boxes I ordered (so embarrassing!) are on a shelf, in shoe bags.
Otherwise, NO CANDLE (BOUGHT GILT OFFER AND REDEEMED VOUCHER WITHIN 1ST HOUR IT HIT SITE), 2 LEAKED OILS, ONE PLANNER WITH ALL OF JANUARY PAGES FOLDED, OTHER PLANNER HAS OIL ALL OVER, ONE PAIR OF EARRINGS WITH BENT POSTS AND 1 MISSING EYELINER…

DEEP BREATHS…I’ve emailed 2x’s, sent pictures.. I even have a video of u boxing I have to posted. At this point, I will keep emailing and posting to CS, keeping my remarks above board and professional.

Please don’t give up ladies… Maybe they will make it right, or something… Or.. Anything?!?

Bella01

I received my candle and it was gorgeous. All my contents were packed excellent. Had no problems.

Vanessa

This is nice to see, especially after being a subscriber and receiving my box less than a week ago because of the “unanticipated demand.” Buyer beware, I’d check the past Box of Style posts and social media before ordering this box. My box came with the outside box intact, a torn interior box, puncture holes over everything from the earring posts (which were completely smashed). Everything was thrown around and packed haphazardly, and the clutch had a scratched clasp. From the sounds of it, the contents in mine fared far better than other subscribers.

Andrea

I had the same problem! The earring posts were bent. They had punctured the purse box and scratched one side of the purse badly. Plus, my eyeliner was left out of the box!
I wrote to customer service twice. I still have not received a response. It has been over 2 weeks.

carey

This JUST reminded me that the box I ordered a couple weeks ago via Gilt? I think said we were getting a free candle, which I did not receive.

Thanks for the reminder, though I have my doubts that an email is going to do anything to get the candle I will try. sigh***

I had better luck with their customer service via FB. Never answered emails. It’s why I cancelled with the last winter box.

VeronicaLM

How did you get in contact with the them vía FB? Through posting a comment or sending them a message?

Judy

I did not receive my candle and my oil spilled everywhere. I contacted them via 2 emails not their website, and they shipped me replacements. So I think they do have the candles but rushed to ship out boxes. Idk. Def e-mail them! I purchased my box through gilt very late in the evening, after I saw MSA post 🙂

VeronicaLM

I’ve messaged them through their website and haven’t heard back in over a week. I just forwarded my messages to the email address you mentioned and hope that my messages will be answered this Way as I am outraged at the lack of customer service and because I am a full priced paying customer. I paid $100 for this Box of damaged goods and can’t even get a reply to get replacements! I also demanded in my emails that they make good by providing me with a discount on my next box if they wish to keep me as a customer and to also include the candle

Ruch

Can you let me know what email address you mailed them at? My box had a broken chain for the clutch and spilled oil everywhere. I emailed them using their website but no response yet!

I’m not sure when you ordered, but the small print said the candle was only for the first 600 customers.

Laura

Yes – wonder if 600 received it. I was pretty quick on that deal and I didn’t get it.

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Box Of Style Coupon – Free Candle with the Winter Box

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