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FYI – Box Of Style Winter 2017 Shipping Delay

MSA
ByMSADec 7, 2017 | 126 comments

CURATEUR
3.2 overall rating
267 Ratings | 76 Reviews

FYI - Thanks Wendy & Catherine, for the heads up that the Winter 2017 Box of Style by The Zoe Report is slightly delayed:

For a limited time, use coupon code WINTER20 to save $20 off the Winter Box of Style! (Regularly $99.99) This code can be applied to the quarterly or annual subscription.

Check out our review for the Winter 2017 Box of Style to see what you'll receive!

The Rachel Zoe Box of Style from The Zoe Report is a subscription box from Rachel Zoe. Each box includes a hero item which is revealed before boxes ship, and other fashionable items and accessories, plus a few beauty products and styling tools, too.

The Subscription Box: Box of Style by The Zoe Report

The Cost: $99.99/quarter

The Products: “Every season Rachel and our TZR editors will hand-curate more than $300 of our favorite fashion, beauty and lifestyle items.”

Ships to: US, Canada, the UK, and Australia

Check out all of my Box of Style reviews to learn more about this quarterly subscription box.

Starting at $99.99
Active Deal
Use code SPRING25 to save $25 off your first box
Use Coupon Code SPRING25
Subscribe Now

CURATEUR (formerly Box of Style) is a luxury subscription service curated by designer Rachel Zoe and delivered 4 times a year. Each seasons box contains at least 5 statement staples (fashion, beauty and lifestyle) valued at over $400, curated to elevate your everyday look. Seasonal subscriptions ... read more.

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126 comments

AmandaSG

They still have not shipped my Winter Box. I am an annual subscriber, and the Winter Box was the last one of my subscription. I have been emailing them since December 10th about this, and they just keep saying it will “ship soon”. It’s completely ridiculous.

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Ana

I am really grossed out by this box. Mine came in completely tattered condition, it looks second hand. Which Im thinking it is because THERE WAS NO PROTECTIVE SANITARY SEAL ON THE EYE LINERR OR THE OIL!!! Just completely unwrapped, could have been used by anyone. Unusable, disgusting. Unsubscribing.

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Betty

I emailed to cancel 2 subs I have with box of style, got the standard we received your request and will get back with you, never heard anything yet confirming my cancellation, I’m so done.

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Iris

I sent my cancellation request on January 5, and I too got the standard we received your request and will get back with you and also never heard back. I have since cancelled my credit card and filed a dispute with my credit card company due to condition my box came in, defective and missing item and constantly getting no response or willingness to resolve the issues with customer service.

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amyr

I paid for my box in November, got a shipping notice and that is that. The package never made it to UPS. I have contacted BOS multiple times now.

Between this and the Happy Rebel Mystery fiasco, I’m done.

I will never ever buy from Rachel Zoe or Happy Rebel. Ever.

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Jessica

Well it’s not Dec 28th and I have to yet to get a tracking number let alone a created label. I sent them an email and of course no response so I just sent a second not so friendly email. This is so ridiculous to me. Don’t advertise a box for the holidays if we are getting it in the new year. Don’t push a box out all over TV and other websites if you don’t have the product to send it out. As for reading about how the earrings were packaged, I can not believe they didn’t come in a box!! How Tacky! House of Harlow you also discredited yourself. Ugh…. so angry! Best of luck to you ladies who are in the same boat as me. I really hope RZ realizes how many customers she is losing after this and do some MAJOR damage control to try and keep us.

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Seasidewriter

Does anyone have an update on this? Its Dec 28th and I still have no shipping notice!

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Ray

Ordered Nov 14th…no email with shipping details but when I pressed them, they said sorry shipping is late and Canadian orders ship later than US orders. So much for shipping in order they were received. and they advertised shipping by mid Dec….what year? Not impressed as I added to the order to a tune of 400 dollars…when or if I receive it I will be cancelling my annual subscription.

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Karen Snyder

I received TWO. I only have one account…at least I thought I did. Turns out when I added items to my box, it generated a second yearly. Which is lovely since I had to email them about two sets of broken earrings anyway, so I just got to add a note about cancelling the second account. Of course, now I get to pay for the extra box!!!!
Also, according to these comments, I better check the purses to see if they are broken/scratched due to earring posts…ugh.
Between Popsugar (monthly and Neiman…another damaged item to go with super late shipping), Luxor and BOS…this has been the worst sub box Holiday season ever.

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Karen Snyder

Well, pooh! both purses ruined, too. Thanks for the heads up.

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Mandy G.

I didn’t get my Winter box. It shows I am lucky enough to have a label created.. that’s all.

Rachel Zoe needs to learn a few things about CS with her ” growing” company. I have a feeling her BOS subscriptions may be ” shrinking”.

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Iris P

I know, I just cancelled and if you read most of the comments on The Zoe Box of Style Facebook page you will find many BOS customers feel the same way. That’s too bad, because I loved every box I received in 2017 except the current winter one!

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lia

I cancelled a couple of weeks ago but they have not confirmed my cancellation via email. have you received one? I don’t want to get charges on February again.

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Mandy G.

Welp, my box has a shipping label created, and that’s it.
Strike 2 for my Holiday Boxes. ( Popsugar is also MIA).

This has to be the low point in my entire years of subscription box history. I wish I had my money back.

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Lizzy

I’m in Virginia Beach VA and my box just arrived. Nothing was missing in the box however I don’t ever recall getting a shipping tracking number but thats null now since I have it. The earrings punctured through the bubble wrap they were in and penetrated the clutch box and yep you guessed it the clutch has scratches on it and one post on the earrings has seperated from the actual earrring. Seems like this quarter there was less tissue paper. I’m used to having globs of strategically rolled up who are placed pieces of black tissue paper to keep items in place that was not present this box and I can only assume this is why the clutch was scratched and the one earring is broken. This will also be the first box that holds all the items I won’t be able to reuse, it can’t hold its form : ( I will be emailing them but I felt I should tell you guys first what I received and will update you after I get a response from the email I will be sending.
Happy Holidays gals and guys!!
Ps if there is a way to attach pictures let me know I will share.

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Iris P

Good luck getting a response from them! My box came torn and crushed as well, posts on my earrings were bent —after I emailed them they wanted to see pictures of the earrings which I sent, but no response after that, and my oil was missing. If you go to their Facebook page, sounds like everyone had issues with the earrings in this box! I wanted to continue to subscribe but after this box have decided to cancel my quarterly subscription!

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Karen Snyder

After contacting customer service (I thoroughly checked my items after reading your comment…both of my boxes had these issues) and waiting a week for a resolution, James has sent me a return label and advised me to send back the clutch and earring AFTER I receive my replacement pieces which will be shipped “soon”. Folks, there is a light at the end of the Winter Box Customer Service tunnel….I think.

On the plus side, the 2nd box Winter BOS that arrived at my door WAS NOT charged to my account, is not a 2nd recurring subscription and was simply a mistake in my favor, for once.

So, yay-ish!

So glad I’m not a CS rep fo RZ BOS right now.

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Ashley Odabashian Reed

my earrings came broken and i signed up with the gilt candle deal and no candle? the candle was in my cart at check out!

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lyl

You are not alone, Lizzy! My box arrived today (12/23) with several noticeable cracks/dents on the clutch, and the earrings in my box also punctured through its container. Consequently, the posts were bent at odd angles, which I manually pushed back into place. To add insult to injuring, I received confirmation from their CS a while back that I was going to be one of the recipients of the promotional candle attached to one of their offers. Guess what was missing? Yes, the candle. I also emailed them and will report back on what they say. I’m super unhappy and hope they can fix this.

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Gina

Ugh. I finally got my box as a subscriber and the earrings are missing. They are the ONE thing I really wanted to wear for Christmas:(

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Deb

That’s terrible! Now you not only got your box super late they didn’t send your earring! I wonder how many other people are missing items?

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Savannah

Just submitted a cancellation request. This is getting pretty ridiculous now. I’ve emailed twice and just had the generic responses back. I pointed out in my cancellation request that they’ve clearly violated the terms of their own contract which states, “Thereafter, your credit card will be charged $99.99 up to three weeks in advance of the subsequent seasonal Box of Style shipment date.” for seasonal subscribers. And refusing to issue refunds? For shame, RZ!

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Iris P

I too have cancelled after this disappointing winter BOS! Also cancelled my credit card just in case, as I’ve heard stories of subscriptions being cancelled and card still charged. Their customer service is horrible!

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Meghan

Right, so it’s the 20th and I don’t have confirmation. I am not a huge complainer, but I feel like I was duped like this last year and even if a person says there is a delay and then says middle of the month for the delay — that doesn’t make the 20th of any calendar month.
I should have known better.

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Lia

I was charged over a month ago. I emailed Box of style today, December 19th and got this email which does not give me any status. Meanwhile they continue to sell their boxes without fulfilling their obligations. And to add insult to injury signs off with XoXo. I seriously need to evaluate my choices because yesterday my horrible HR box of overpriced leftovers arrived for $50+ tax and now my much awaited box is nowhere in sight.

contacting The Zoe Report Box of Style! We absolutely hear you and are truly sorry for the inconvenience.

Your order is important to us and I can assure you that our team is doing everything in our power to have your box with you as soon as possible.

Please keep an eye out for your shipping confirmation that will have your tracking information as boxes are shipping every day!

We take member feedback seriously and I appreciate you sharing yours with us.
Please let me know if you have any questions.

xoxo,
Aliyah from Team Zoe

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Deb

OMG! Exact same fricken letter I received from TIM at BOS! I am so angry right now that I actually disputed the charge with my credit card company. I was charged on November 12th, received an email on November 13th asking me to confirm the mailing address because the boxes were being shipped after Thanksgiving. I have not received a shipping notice and by the time this box ships and I possibly receive it, all of my holiday parties will be completed. I no longer need this box! I will be calling them BOS in the morning to cancel my subscription going forward. This is the worst way to run a business!

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Meghan

I emailed customer service on Friday, December 15, asking when my box would ship as the notice specifically said BY mid-December. I then laid out a lot of the issues seen throughout this comment section – why are one-off orders from new customers shipping before those of longtime subscribers, even though you specifically state boxes are shipped in order of longtime to new subscribers? Why do non-subscribers get deep discounts while subscribers get nothing? What’s our incentive to subscribe?

I got a shipping notice on Saturday. My box is scheduled to arrive December 23.

Today, I finally got a response from customer service…and it’s just the generic “Your box shipped on December 16 and now I’ll patronizingly explain how mail works. xoxo!” In no way addressing any of my other, more important questions. No acknowledgement whatsoever. Also, no acknowledgement that my box hadn’t shipped yet when I emailed them – instead, acting like I’m an idiot for asking because *clearly* my box had already shipped.

I’m incredibly disappointed in their customer service. I canceled almost all of my other boxes, but kept BOS as I love the curation and value. I still do, but the poor customer service is outweighing the love for me.

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Mandy

I cancelled my subscription and told them why. What they are doing seems to be ill- timed, greedy, and the pricing for the boxes is all over the place.
Why can’t they be professional, set one price and one ordering date limit and give the box some class?
When it’s on sale for $30 or so off before ANYONE has their box, full price or not, it seems there’s something not quite right going on with the inventory and the shipping.
Not that there’s any fraud, I do not think that. I do think they are extremely lacking in caring in their CS department in following up on the sales after taking our money.

I hope some people do get their boxes before NYE.
I have no hope of getting either this box or the LE Women’s PSMH, which only has a tracking number, but not any shipping updates.

These were the only two holiday boxes I truly wanted the most, and neither established company is doing much to fulfill orders.

I feel very sad about the delays.

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Lia

Still no news from Box of Style and Christmas is a week from now. Parties are this week. It’s unfortunate because this is a beautifully curated box, perfect for the holiday parties. Maybe we’ll have it in time for NYE!

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Jackie

I came here to also say that it is December 19th and still no word on this box. Almost as if it were fate, as I was typing this I checked my email and literally received a shopping confirmation 2 minutes ago.

Your order was shipped via UPS SurePost, and is estimated to arrive December 21, 2017 – December 27, 2017.

..So may not arrive until after Christmas.

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Keri

I sent an email last week asking for an update on my box; at this point it’s too late to use the items for holiday parties. I finally received a shipment notification yesterday that my box should arrive 12/23. Very disappointed 🙁

(Have not recieved a reply to my email)

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Lia

I sent an email too and no reply either. I love their boxes but I might have to cancel if they don’t even bother to respond to emails. Too bad, she curates her boxes well but is lacking in customer service.

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Erika

Well, I cancelled my annual subscription.

Very disappointed in BOS to create a box around Holiday Parties and I’m not able to use one item for the 2017 Holiday season.

As of today I still haven’t received shipping notification (I’m glad I changed my shipping address to my work) and I leave on December 22nd for a family holiday cruise (which these items would have been perfect). While several people who purchased this box on the Black Friday deal have gotten their box or shipping notification.

Sorry as much as BOS fits my lifestyle each quarter, I’m done. I’ll just buy when the boxes go on sale and avoid any winter box offered by BOS, lesson learned it doesn’t pay to be an annual subscriber.

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Delina

I agree… I have not received any notification for my annual subscription box or the one time gift box that was offered in November. Both of which I have been charged for…. I don’t understand how there can be a delay in getting us our box when they are still promoting it as if it’s available. Very disappointed as one box was a gift. Looks like I will be cancelling also.

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Vanessa

Especially irritating because even today I received an email from them advertising the winter box, with $20 off for new subscribers! How about closing subscriptions off like Sephora or Beautyfix!

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Rebecca

I’ve been an annual subscriber for a couple of years. After last year’s box debacle (I got mine before Christmas, but after holiday parties), I thought they certainly would have learned a lesson about curating a party box and failing to deliver before the parties.

I guess if they won’t learn a lesson, I will have to.

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Diana

I’m a quarterly member and I just got my shipping confirmation late last night…perhaps coincidentally, just a few hours after I submitted a cancellation request.

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Susan

While I really am happy that you got a shipping notification, this angers me to no end. Annual subscribers were supposed to get shipped first. They completely through all of that out the window. I emailed yesterday asking for a concrete shipping date or I was disputing my annual membership charge. The generic message that I received that they are shipping everyday and they care about us put me off so badly. I was such a huge fan of Rachel Zoe. She should be on top of this. I’m completely done! Disputing the charge. I don’t even want the extra add-on Rachel Zoe sweater that I ordered. They at least owed an explanation as to what the heck was really going on. Absolutely horrible customer service answers. Maybe I just work for Disney too long.

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Vanessa

Lucky you! I am a quarterly as well and don’t have a shipping notification. I just cancelled my sub myself, was giving it until 3:30 to see if I would get a notification (all my other notifications on past boxes came earlier in day) but this cemented it.

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Susan

While I am happy that you got your shipment notification, this makes me even more angry. It was supposed to be that annual subscribers got shipped first. They just completely threw that out the window. I’m done! I sent them an email yesterday asking for a concrete shipping date or else I was disputing the annual charge. I got back another generic message that they were shipping everyday. I’m disputing the charge! They officially lost me! I wonder if Rachel Zoe cares at all. I was such a huge fan. I’m crushed.

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Jess G

I got a confirmation for shipment last night too… however, only the shipping label seems to have been created. No update on the box *actually* being shipped all day. Any updates on your end?

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Dena

Do we have any idea when the boxes will be shipped. I’ve yet to receive any projected shipping date. I did receive the above shipping late notice, but nothing else. I am very disappointed. I can not express that enough.

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Kylla

I just got a shipping notice this morning – my box is set to arrive on the 21st. Hopefully yours will be on the way soon as well!

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Susan

No. I emailed them yesterday and received a generic response that it should ship soon. A few members received tracking yesterday and theirs said delivery on the 22nd. If we don’t receive tracking today we can forget about receiving this box before Christmas. I personally am going to do a chargeback with my credit card. It’s been 30 days. I don’t need this box after Xmas as it was a Xmas present. I should have read last winter’s reviews. There were people who didn’t receive their winter box until February.

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Dena

I did get a notice that my shipping label was created on December 15th, but it has not shipped. I guess I am just happy that I got some kind of info for its delivery.

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jeanette

Well, first off yearly subscribers and then quarterly renewal subscribers should absolutely get top priority. I order my box on Black Friday and yes was appreciative of the discount. However, I also ordered a second box to have for gifts. But my biggest problem, is that the box is total holiday season party/gathering. I want to rock that stole! That being said, I have always memorized their shipping schedule so being that my holiday parties are in full force right now I am extremely worried that rocking the stole might be limited to News Years and I wanted Christmas and other December festivities. I understand we can wear the earrings another time, but those purses and stole had a time stamp for me in mind.

Box of Style, please make sure yearly and regular quarterly subscribers get theirs asap. And please for us newbies that we get ours with time to spare before Christmas! I do a lot of planning to get the items I want so boxing the box which is a great box saved me shopping in so many areas. Now as each day passes by, we are one more day losing any discounts out there to get any items we may be needing.

I just know from others that when you get shipping notification you may be looking at least ten days before you are scheduled to receive it so we are running out of potential time. And I don’t mind paying for something in November and it shipping in December but it really should have already shipped by now.

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amyr

Today is December 14th and I have heard nothing about my shipping. I paid on November 7th (the day the box became available).

So frustrated. I will never another RZ box again. The quality has been slipping and now this delay in shipping makes me feel angry.

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Alex

Just checking to see if anyone got shipping notice yet. This is so frustrating. I really needed this box for all of December. It’s my 1st box too.

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Susan

Nothing yet. Annual subscriber since the third box. I’m really excited to get this box, so I hope it’s not much longer. I try to stay positive, but I’m a little disheartened that annual subscribers have not had shipping notices yet. I wish they would tell us what was really going on.

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Vanessa

This will be my fourth box and no shipping notification yet. 🙁

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Kstar

It’s now Dec 12th and still no shipping notice! I have been a customer with the BOS since the start and I have to say this is really making my blood boil!!! I have a cruise on the 22nd leaving from NYC and I was hoping to wear all the stuff but now it looks like I’ll have to go shopping!!! Not happy at all!

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Deb

That really stinks! I totally understand how you feel. I too have had to go out and purchase party accessories to replace the stuff I had planned to used from the BOS. I emailed their customer service group and asked for a full refund of my money and got the stupidest reply ever! I told them that as far as I was concerned they broke a contractual agreement, their advertising stated that the boxes were going to be shipped by November 27th (that is why I decided to purchase) so I figured I would received the BOS with enough time before my holiday parties got underway. Now I am reading all of these comments and I don’t think I have a prayer that this box will even arrive before the New Year. Tim from BOS replied that the box was non-refundable, I think I will have my legal assistant friend send a letter on my behalf. Maybe that will get them to rethink it (giving me a full refund). She can be quite forceful and demanding when she wants something.

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Iris P

Maybe someone should start a class action lawsuit!

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aib

It has been ridiculous!!! I hope you receive your box in time for your cruise. It defies all logic-no way to run a business.I have no hopes of mine arriving in time for any of my remaining holiday events. Last year was mid to late January. At this point I don’t even want it as it will be pointless. They really dropped the ball as the obviously know the demand from the current subscribers, yet continue to promote it with deep discounts instead of working to fulfill standing orders. This will be my last box and I honestly doubt they will be around much longer if TZR continues to operate intros manner, with terrible customer service and vague pathetic excuses. A refund for all of us is in order as we all have to run out to shop for holiday party accessories….

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Vanessa

Yes to all of this! It would be one thing if it wasn’t heavily promoted as having things to wear to holiday parties. I really have loved this sub, but after this whole debacle I am unsubscribing. RZBOS has really taken the fun out of a subscription box.

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amyr

I feel terrible for you! That spoils the excitement of going on your cruise.

I don’t have anywhere to go like a cruise but I paid the this box of November 7th!

And this is absurd! I really hope things turn around and you get your box!

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kyliestar

Thanks lovely ladies!! I hope you all get your boxes soon. It’s now Dec 14th and still no word of a shipping date. I’m feeling so dissapointed. I just receveid my FFF box so that has made my day. I think i’m going to cancel BOS after this and just stick with the FFF box. Happy Holidays to you all xx

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Kristin

Not very Happy right now!! I paid for my Box when Liz posted the 1st Spoiler. I thought to we would all be getting the Box next week. I wanted the White Purse and Faux Fur and the earrings for my Corporate Christmas Party! Either way I still want it but I am disappointed that they are still accepting Orders without getting ours filled. With that said I think all of us should have expedited Shipping.

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