Boxycharm Limited Edition Box – All Orders Updated to 1 Per Charmer

I know they are sold out but where do I go to order the limited edition box? I can’t find anything on boxycharm. Do they release the limited edition boxes monthly also? Why didn’t I know about these!!!!! lol

No new news on restocking??

I just got the box delivered. I initially ordered two boxes, one for me and one to split between my two teenage daughters. I received shipment notification yesterday, and formal email about order adjustment today. I am amazed how bad CS of Boxy is. I feel like there is more noise and more disappointments now with the way Boxy handled the situation than there was with problems ordering it… surprised CEO is not addressing it. As to my box, do not even want to open it and really want to simply return it to them. Ps: no refund yet either for the second box and shipment charge. 🙁

Hey, what the heck is going on with our orders? They were supposed to ship by November 20 and many of us have not received an email saying our boxes have been limited to one. I had to go ahead and buy other gifts since Boxycharm has refused to answer any messages that I have sent them per their instructions. What gives? I am still waiting on the reply to the $4 shipping that I was instructed that I had to get with Boxycharm in order to get the refund. We need to know something today about what is going on. If you can make a video when this debaucle happened then you can send us information. Personally, after this experience I really don’t care if I ever see another Boxycharm product. I just want answers, and it is not from a lack of trying on my part. I am just so surprised by their customer service and company. I expected more.

FedEx shows a label created from bc. Guess they ignored my request to cancel. Wonder what happens if I refuse the package. I’ll be emailing them a couple times a day to cancel my sub until it’s done. And of course documenting my requests for my credit card co.

I ordered more than one box and if it wasn’t for this site I wouldn’t know they changed the limit. It would be nice if Boxycharm made a public announcement that this were true. Even so I still have not been refunded for the extra boxes (although I wish to get them since they are Christmas gifts) or the shipping charge.

Has anyone received notification that their box has shipped? I have the FedEx app but it doesn’t show anything either.

I wonder how long it is going to take them to refund all the multiple orders and ship this box out. I haven’t received this email and I haven’t been refunded the second box. I wrote them 12 days ago when I received confirmation of two boxes even though I only wanted one. No response. Have any of those who received this email and refund had their box ship yesterday?

This boxycharm fiasco gets worse and worse by the week. I have been a loyal subscriber for over 2 consecutive years and I spent THREE hours of my only night off trying to get this box. And yeah I bought two because I wanted one for my mom who loves makeup but doesn’t have the money for nice makeup. It doesn’t make me greedy and I’m sorry to those that didn’t get one, at the end of the day it was boxycharms fault for not limiting to 1-2 in the first place and for not making sure it was only for subscribers first.

But to now find out 2 weeks later they are canceling my second order and I’m getting penalized for their screw ups….bad business. Oh well, I hope my mom still likes the box since I now won’t be getting one. I haven’t looked at spoilers but reading these comments don’t make me hopeful.

Sorry to hear that a lot of people are not going to get what they ordered. I love getting my boxycharm box every month and if I don’t use the product between my family and friends I am able to give the products away.

My problem is that Fedex lost my November box and I am so sad because there where a couple items in there I really wanted to try. Tried looking on Boxy Charm website and I can’t find the email for their customer service. Does anyone out there no what the email address is? Not sure they can do anything, but it’s worth a shot.

I didn’t order this box but I really hope the people that really wanted one are able to get one now. It is not cool for Boxycharm to wait 2 weeks to cancel- and it is not cool to buy up all the boxes you can to resell. I sell on ebay but… only what I personally don’t want from my subscription boxes and I get one of each. It is sad that people have to be reminded to save something for someone else- especially during the giving theme of the Holidays! LOL! Now, those that ordered 1-2 extra for gifts, i’m not talking about you- I hope you’re able to find even BETTER replacement gifts. Happy black Friday shopping!

I get why the CEO was surprised by the demand for the box since he knew the contents were just mediocre.

Yikes, this was not handled well. it seems pretty obvious they oversold and tried restocking, but gave up at this point. People were pretty vocal on social media about being able to order 10+, which I think is what made people so angry. LE mystery boxes can sell out quickly, and while people can be frustrated, it doesn’t harm the image of the brand, but when we have the website glitching, non sub customer dedicated, and multiple purchases, they could have handled it any other way, and it would have been better. I think the logical options would have been to retroactively limit to 2, or even cancel all orders altogether. They could have simply said that due to the website glitching, orders were processed with incorrect quantities and cost, and give a date when they would be offering again, this time with better servers and limits. I wish it was exclusive to current subscribers, but most LE boxes like this just make it cost more for non subs, and that seems fair to me. Oh, well, I shouldn’t complain; I was able to order 1 box, and I am very excited to try most of the items. The mascara was in Pur’s last mystery box, and I hate it, so I will sell it on makeup exchange, but the other items look good

This comment might post 3 times because I can’t get it to enter lol. If so ignore the others. I said all along they should go in and adjust the orders with multiple box purchases. I was so mad I didn’t get to order one and so thrilled I didn’t after seeing the spoilers. Personally, I’m not crazy about any of it. I’m just mad they are adjusting the orders of all those selfish people who ordered so many just to mark them up and sell. I wanted them to be stuck with them. Sorry if that sounds mean but when people are on here bragging about it that’s karma in my book. I do feel bad for SUBSCRIBERS who ordered an extra one for a gift. Boxy has just really messed this one up. I bet they go on sale again because so many are going to be unhappy and cancel.

Wow…what a cluster. I can’t decide if I want the box if it does come available.

I said all along they should go in and adjust the orders with multiple box purchases. I was mad I didn’t get to order one and so thrilled I didn’t after seeing the spoilers. I’m just mad they are adjusting the orders of all those selfish people who ordered so many just to mark them up and sell. I wanted them to be stuck with them lol. Sorry if that sounds mean but when people are on here bragging about it that’s karma in my book. I think they are adjusting them because they have gotten complaints from people who ordered multiples and were going to be stuck with them!!! I bet they go on sale again.

My daughter, who is also a Boxycharm subscriber, and I sat side by side for 3 hours trying to get online so we could each order and I finally was able to get in, so I just ordered hers with mine and now one of them will be cancelled? Really? We are BOTH going to cancel our subscriptions if this happens.

Not everyone is nefariously ordering to resell.

My mom and I are both subscribers but she never received the link. Like a lot of people I tried for over an 1 1/2 to purchase the box so when I got the opportunity I bought hers too, at the time it seemed logical and plenty fair. When I saw this post and then some of the hateful comments I was upset but realized I don’t want to attack a stranger for something as trivial as this so for the people who possibly had gifts canceled it really sucks and I’m sorry and for those who wanted it but didn’t have the opportunity to purchase before it sold out, I hope you’re able to buy one now…if they allow me to I’ll cancel my other box so hopefully someone who really wants it will get the chance to buy it. Thanks for the info Liz and everything you do!
Happy holidays everybody

Well the other part that bothers me, is that I got a limited edition box but I have yet to receive an email stating the limit is now one that others have received. Again, if it wasn’t for this site, I would not know anything about it which anyone who purchased this box should have gotten their own email from Boxycharm. Just like when their limited edition box came out, they said to share the link and we all know all of us don’t get tracking emails. I am just a customer tired of all of the box drama. Boxy charm, just cancel my order and refund my money including the shipping and as I mentioned before, I can spend my money with other companies. I think they realized they didn’t have enough stock and are having to go this route to make it seem customer friendly, just my opinion, otherwise, why does it take two weeks to decide this? Personally at this point, lesson learned on my part with this company and I want my money back as soon as possible.

I bet people who ordered multiple are excited they’re getting their money back for this generic box that was suppose to be so great. I don’t think a lot of people are gonna want to order it now that they saw what it was.

I do notice they didn’t say anything about offering them for sale, to those who missed out, though.

I think this is fair. I didn’t manage to get one, and although I didn’t really throw a fit over it, I do think they handled it badly and the amount you could order should have limited, and it should have been limited to subscribers first.

I can’t understand how in a subscription so heavily waitlisted, they thought it wouldn’t sell out. Especially with as hyped as it was. But I’m sure they’ve learned a lot from this, for sure. I still like the subscription. 🙂

I’m happy they are doing 1 per Customer. I’ve been with them for over a year & it sold out before I could order 1 not fair! I also never recieved an early email from them letting me know it was available. I hope this becomes available again.

I think they should’ve just limited this to one in the first place, then there wouldn’t have been such an issue. Notice this email doesn’t say anything about them using the freed up stock to make the box available to those of us that didn’t get one? I think that means they don’t have the stock to fill all the current orders, so the only way to make it fair to those that did order is to only allow them one box. I’m baffled on how they failed to anticipate the massive sales. There’s been a wait list for their sub for how long now? And I think everyone expected this to be spectacular…their regular boxes are usually great so you’d think a limited edition would be out of the park. I mean a limited edition by definition is something you can’t get normally.

The timing of this does seem pretty late. When the CEO put out that video, he said they would be trying to make more boxes – but didn’t know how many more or how long it would take. I’m wondering if they are unable to get more of the items, with the same deal they got previously. So they decided to cancel some of the orders to free some up?
Idk, just a theory. I also feel they could have made it a limit of 2, for subscribers, at least. Especially since some people did buy an extra as a gift.
I did get 1 and am glad about most of the contents.

Most of it just doesn’t seem like a LE box.