Thank you very much Liz for your kind reply.
I do love your blog and I just wanted to be respectful,I do it better now understand the guidelines.
So when I learned about the GILT VOUCHER ,I bought the ICONIC PINK BOX plus the SPECIAL EDITION .
Long story short,over a month without reply after my box had been sent violated,I was expecting the ICONIC PINK in the picture ,which was misleading ,it’s sent any .I just was able to get any contact after posting on their FB page,which ,I hate doing it.
I love to give praises and not complain,in fact my first email to them it was complimenting them for their MOTHERS DAY BOX THE ICONIC PINK ,the one in the picture that I bought the voucher and I thought that I was going to get.
Nope bait click.
They never replied.
After getting my opened box I emailed back,2weeks no replies ,the mail helped me and told me they didn’t send me a tracking number for the second box,I thought it had been stolen,it said 2 boxes and had 1 tracking number.
Over a month when I msg them in private and said,please solve my case I don’t want to post in your FB page.
Nothing.
So it begins,I saw the shower of unhappiness ,all people that had my or way worse problems than mine.
Eventually they got in contact with me and said I’m sorry but never sent me another box to substitute the one with the broken seal and just said that I got an iconicpink box.
I said it was a misleading ad ,I thought it was a mother’s day one ,had the pic,they just said sorry.
So I called GILT to report them,I got 15%off in my next purchase and an appologie from GILT and they said they will look into GLOSSYBOX.
SO ANYONE THAT BOUGHT FROM GILT CALL THEM.REPORT GLOSSYBOX.
Can also get in contact with BBB.
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