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FYI – So Choix is Canceled – UPDATE

Liz Cadman
ByLiz CadmanMay 17, 2017 | 22 comments

Thanks to shoppergirll for sharing this update with us from SoChoix:

We sincerely apologize for the frustration and are working hard to resolve all issues. We want to make things right where we can but unfortunately there are legal claims to our assets from specific creditors, and this process will take some time.

In the meantime it is highly recommended that you reach out to your credit card company for assistance in addressing the issue. Ask for a chargeback and they should reverse the transaction since you did not receive the goods you paid for. Sorry for this inconvenience but this will be the quickest and easiest way for you to receive your money.

We hope this information helps and thank you for having been a part of this journey with us.

So Choix

If you have an existing subscription with So Choix, file a chargeback with your bank to get your money back. So Choix will NOT be sending refunds.

 

(Check the forum for discussions on this as well.)

 

Liz Cadman
Liz Cadman
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

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22 comments

Deanna

Check your credit card statements! I got charged again as a repost of disputed transaction even after I disputed the charge! They disputed my dispute! I had to contact my credit card company AGAIN to get it taken off! So mad I ever signed up with them!

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Chan

I asked if they will shipped out the rest of my other orders and this is their response…..

We sincerely apologize for the frustration and are working hard to resolve all issues. We want to make things right where we can but unfortunately there are legal claims to our assets from specific creditors, and this process will take some time.

In the meantime it is highly recommended that you reach out to your credit card company for assistance in addressing the issue. Ask for a chargeback and they should reverse the transaction since you did not receive the goods you paid for. Sorry for this inconvenience but this will be the quickest and easiest way for you to receive your money.

We hope this information helps and thank you for having been a part of this journey with us.

So Choix

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Sherry P

This is on their site now:

Dear So Choix Customers,

We regret to inform you that due to the difficult economic environment we must close our doors. Despite our best efforts, our last day of business was May 11th, 2017.

We are sorry for this outcome and for any inconvenience you experience as a result of this. Please know we are working to address this with those that are affected.

If you have any questions in the meantime please contact us at [email protected]. We want to thank you for all your support and for having been a part of this journey with us.

Management Team
So Choix

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Michelle

This is why I will suck up the extra cost and do month by month subs only.

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Patricia

Do you know what state Little Lace box was from so I can complain to that state’s attorney general? They cost me the monies from 2 new subscriptions, mine and a gift and with all the delays and excuses, it was too to get any charge back from my credit card.

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Nana P

Kissimmee, Florida. This company is 30 minutes from where I live.

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Alice

Sorry if this posts twice:

Have any of you compared the So Choix samples you received to the full sizes? I’ve heard there have been issues with the two not matching up.

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Alice

Can anyone confirm this?

I heard that some recipients of recent, delayed boxes compared the samples to the full size the product was supposed to be and it did NOT match up.

I don’t know if this is true or not but have any of you done the same? If SC was truly sending “replacements” without indicating it, then I have no doubt whatsoever they got hit with a lawsuit. If people think a “Nars” product was awful only to find out it was CoverGirl, WHOO. imagine that mess!

^all speculation, I’m not a subscriber, but I’m following the drama. Please don’t attack me :/

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SiouxF

I am very confused. How are they cancelled? All they are saying in the letter is that they are shipping two weeks late. I found this to be true after I was sent the email above. They are very much operable. So, what’s with the headline and no context?

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Alice

Go on Instagram and look up the #sochoix hashtag. They have sent paper letters explaining the company is insolvent.

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SiouxF

Okay. Thanks. Without that info this post looks strange. lol

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Ks

It seems like companies either plan on going under knowing we can’t get refunds or they go all in with no concern for the future of their business. Either way, very frustrating.

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Calli

If your bank tells you it is too late the charge back (or you have been negatively affected in any way) there is one possible option that has not been discussed yet: File a complaint with the California Attorney General’s Office here: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

They were a California company, you do NOT have to be a California resident. In my experience, the Attorney General’s Office takes these complaints VERY seriously and will investigate. There is no guarantee you will get your money back, but at least this will put on record that you are entitled to. If there are enough complaints and evidence of wrong-doing, they may be able to start an investigation.

SoChoix should not be allowed to get away with not issuing refunds to those who are entitled to them.

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Alice

GREAT info

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Sara

Gee sounds just like LLB.

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Kelly

What is LLB?

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Luna

Little Lace Box

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JSP

Except LLB flat out lied and said they’d issue refunds, then didn’t…and then when people filed with their credit cards LLB disputed the chargebacks, again blatantly lying and saying they’d fulfilled their subs!! Head over to the MSA Forum if you want an earful about LLB’s unscrupulous behavior. At least it appears that So Choix is being honest about their situation…

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Traci

Right?! I guess I dodged a bullet with this one, LLB was bad enough

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Mandy

Liz, did you get the email I sent you with a picture of the letter I received from them yesterday? Please feel free to share, it doesn’t have any personal info on it.

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Liz Cadman

Oh, thank you I’ll add it.

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Mandy

Thanks! 😊

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