Ipsy has sent an email with the subject line "MPORTANT: Luseta dry shampoo from your April Glam Bag" to all subscribers who received this sample. Make sure to click the link in the email to get a replacement sample in your June glam bag.
Ipsy is $10 a month. Check out my Ipsy reviews to see what you can expect with this subscription.
12 comments
MzKayleeJames
Almost forgot about this! We should get a replacement this month. It’s Norbert showing on my list of items, any idea what we are getting? Like all the same thing or different products at random? Hope it’s good!
ReplyMzKayleeJames
Norbert? Really! Duh! I meant it’s not showing up in my list of items. Lol
ReplyMichelle
I clicked in the link and signed in but then is that it?
Replyemily
I received the dry shampoo and was totally wowed by this e-mail & level of customer service! I mean, they even describe how to safely dispose of the product and apologize for not being able to include an extra product in May’s bag. Impressed.
ReplyHelen
I don’t get Ipsy but based on their handling of this situation I want to subscribe. This is what good customer service looks like. Bad things will occasionally happen. It is how a company handles a set back that matters.
ReplyJenny f
Ipsy has amazing customer service, glossybox is horrid, they owe me 3 missing boxes….but would rather be smartasses then help.
ReplySharyn
Completely agree! They handled the situation with speed and class. I took a break from Ipsy for about a year, but I’m happy to be back. There are some boxes out there I would be interested in trying, but the bad service reputation is a hard one to overcome!
ReplyLin
Glad they are keeping us safe. Be careful gals and Thank you Ipsy and msa.
ReplyKimberlyB
Another example of ipsy’s customer service being top notch.
ReplyNancyisshoppong
What if you already cancelled and I are not getting a June bag?
Awesome of Ipsy to make it right!
Replynikki
I’d just email them and say you cancelled, but would like a replacement product. Their customer service is amazing, quick & they’re so nice!!!
ReplyTerry
Although I didn’t receive this sample, this is why I love Ipsy. They always seem to be on top of things!
Reply
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