Posted by on in Ipsy News, Subscription Box News | 12 comments

Ipsy FYI – Check Your Email! Luseta Dry Shampoo Sample Issues

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Ipsy has sent an email with the subject line “MPORTANT: Luseta dry shampoo from your April Glam Bag” to all subscribers who received this sample. Make sure to click the link in the email to get a replacement sample in your June glam bag.

Ipsy is $10 a month. Check out my Ipsy reviews to see what you can expect with this subscription.

Written by Liz Cadman

Liz Cadman

Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.


  1. Almost forgot about this! We should get a replacement this month. It’s Norbert showing on my list of items, any idea what we are getting? Like all the same thing or different products at random? Hope it’s good!

    • Norbert? Really! Duh! I meant it’s not showing up in my list of items. Lol

  2. I clicked in the link and signed in but then is that it?

  3. I received the dry shampoo and was totally wowed by this e-mail & level of customer service! I mean, they even describe how to safely dispose of the product and apologize for not being able to include an extra product in May’s bag. Impressed.

  4. I don’t get Ipsy but based on their handling of this situation I want to subscribe. This is what good customer service looks like. Bad things will occasionally happen. It is how a company handles a set back that matters.

    • Completely agree! They handled the situation with speed and class. I took a break from Ipsy for about a year, but I’m happy to be back. There are some boxes out there I would be interested in trying, but the bad service reputation is a hard one to overcome!

    • Ipsy has amazing customer service, glossybox is horrid, they owe me 3 missing boxes….but would rather be smartasses then help.

  5. Glad they are keeping us safe. Be careful gals and Thank you Ipsy and msa.

  6. Another example of ipsy’s customer service being top notch.

  7. What if you already cancelled and I are not getting a June bag?

    Awesome of Ipsy to make it right!

    • I’d just email them and say you cancelled, but would like a replacement product. Their customer service is amazing, quick & they’re so nice!!!

  8. Although I didn’t receive this sample, this is why I love Ipsy. They always seem to be on top of things!

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