MY EXPERIENCE WITH GILT CITY:
To buy this box I created a new account and tried to check out using my PayPal. It told me there was an error so I did the customer service chat and the woman told me she could process my order if it looked correct. I told her it did but I need to make sure that the PayPal is using my credit card instead of my bank account, as I selected. She told me she couldn’t see that but that if I “delete my browsing history and empty my cookies” I should be able to place the order on my side. That’s too much work to check out on a site that shouldn’t have issues, right? So I asked if I could pay with my credit card instead and she tells me I have to save my credit card information to the site and set it as default. How about no?? That’s not secure.
I ended up ending the chat with Mary Prendergast – who wasn’t very nice, mind you – and refreshed the page and it let me checkout no problems.
Last time I used Gilt City the code wouldn’t work on the subscription box site so I had to argue with Gilt City (3 people) and with the sub box’s website – both sides blamed the issue on each other of course.
MY EXPERIENCE WITH LITTLE LACE BOX:
As for Little Lace Box, their customer service is awful. I left them a negative review on one of their boxes (the theme was morning and it was all spa stuff so I said it didn’t relate to the theme). As well my box has something missing and customer service said they’d replace it within the next few days. A weeks later I hadn’t gotten anything so I emailed again and they said they chose to refund it instead. No one told me until I asked? And they didn’t refund me until after I asked. Customer service accused me of lying in my review and say “we can cancel your account for you, just tell us what you want.” I told them I didn’t appreciate them making assumptions.
I love their Serendipity Box (been subbed to that since early this year) but last month they just decided to not have one because they had an issue with their vendors so they refunded people – but of course I didn’t see a refund until I emailed asking when to expect one. They also had a vendor issue with October’s Little Lace Box so it didn’t ship until November.
I hate that I love their products because their service team is awful.