I’m disappointed in my box and that the entire box is variations. I received the items I wanted the least, sunflower vase and compact, red bracelet. Also, no joke, my perfume smells like dish soap. I reached out to them about this and they said customers prefer the variations and since they now have 1,500 subscribers, they can’t for example send us all the same color bracelet. I wonder if that’s true, how many subscribers did Rachel Zoe have for her first box and we all received the same cuff. Maybe the brands Luxor works with have extremely limited stock, but I keep seeing the same brands, so maybe it’s time to branch out to other companies. I’m at the $95 price so it’s hard to let go, but I think I will, I have a week left to decide before I’m charged for November. It seems like when they do the big ticket item as a variation or in this case, the whole box, I get the items I want the least.
They told me sometimes these types of boxes are not for everyone and I get that, but it’s sad because this used to be a great box to me. I would have loved this box if I had received any other color besides sunflowers and I wish they would stop putting perfume in the boxes if it doesn’t count as a bonus since scent is something hard to get right if you don’t know the person. They also told me they wish they could offer customization for customers like me so I don’t end up with variations I don’t enjoy, but it takes away from the subscription box surprise and main model of their business and it would cost the member much more for them to hire a team to customize our full member base of boxes and they simply cannot offer this type of service. Decisions, decisions!
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