Allure Beauty Box Review – September 2016 + $5 Coupon

Good news, the two items missing from my Sept box came in the mail today in an envelope, the Estee and mascara. So maybe for some of you others it will show up here soon. Over a month late, but better late than never. I am pleased they followed through.

I was told my replacements were sent out on sept 23 and then sent out again last week! Still haven’t received either of them!!! So annoyed with allure!!!

No replacement products yet, no spoiler for next month. What is going on, Allure?!

Just thought I’d update everyone following this thread. I was missing 2 products from August and like most people, received no Estée Lauder or Grande mascara in September. Their customer service rep said all would be mailed out to me. I honestly had little faith they would after joining in May, not receiving the foreo, or the Malley highlighter – I got the lovely elf brush. Anyway, long story short, I just called and they actually read off what I was missing and said it was shipped on 09/23. Thought others may want to check on their replacements as well since when I called in August and was promised they’d send what was missing (wet brush and the freeze eye serum) they confidently didn’t enter it in my account.
Here’s to hoping October will be without all these problems. If not, I’m moving on! Good luck ladies!

Wowww…….so not only did I not receive the mascara, but I also did not receive the Estée Lauder, AND my nail polish arrived busted, but customer service hasn’t responded to any of my messages since the 14th.

I literally only got 5 of the 8 items promised — 4 if you count how useless the lip screen is, am I right? — and that’s just not good enough to keep spending $15/month. #girlBYE

Email allure cs and let them know you were missing two items. I told them I didn’t receive the primer or Estée Lauder item and they promptly replied they would ship those items to me.

I’m SO confused.. I just read this post & I had to go look.. I didn’t get any mascara, primer or nail polish. I did however get the Estee Lauder serum. (maybe if you get that, it counts 3x?) As well as the Purlisse (which by the way I didn’t notice was a cleanser) do you think I’ve been wearing it to bed? OMG. Maybe..? but I’ve gotten so many Purlisse samples over the past 3-4 mo+, I don’t know what’s what anymore. I got the lip gloss/spf, Avene Eye Cream & Perfume in a different scent/color. That’s 5. Does this constitute as a “missing item”? I just don’t know anymore & I don’t know if it’s worth going through the hassle for a sample I can pick up at Sephora or Nordstrom, etc.. I think I’m just over it all & living on Barney’s (The Dinosaur) saying, “You get what you get & you don’t throw a fit”. No. Energy. Left. Subscription. Boxes.?

Emailed allure 5 days ago….no reply as of yet…about missing items…..figured as much

I sent Allure an email stating that as a long time customer I was disappointed that I did not receive the Estee Lauder product or bonus items that were mentioned in the spoiler. I got an email back that there weren’t bonus items in the September box and that they would send a replacement item. This is the first month in over a year that I have really truly been disappointed with an Allure box. I will wait to see the spoilers for next month before I decide if I’m going to cancel or not.

I just got an email from Allure and the title was What’s inside the september box. It shows a huge picture of the box with all 8 items inside including mascara and primer and estee lauder. REALLY. I mean obviously all those items were supposed to be in the box. I emailed them and said I didn’t receive the extras and the response was Replacement items will be shipped out. Allow 2-4 weeks for delivery. Sorry for the inconvenience. I think I will wait and see what next months box will be before I cancel. They need to send a great box to make up for their incompetence.

I emailed customer service about the missing items. I basically got back a “are you sure?” response. Of course I am sure or wouldn’t waste my time emailing customer service. It is a small box, not the wardrobe to Narnia. So we will see what happens after my response back to customer service saying that “yes” the items were missing. Hard being polite when customer service is so sarcastic.

I got septembers box today but it was missing the extras. The supergoop is so tiny and it is less than a quarter full. I liked the bvlgari omnia coral and the purlisse is a good size. I received the grande mascara and the purple nail polish. I got mascara in all of my sub boxes this month and really wish i had the primer. I don’t even know if it’s worth it to contact CS. I doubt they will send me the extras.

This was my first Allure box! I bought it mainly for the Supergoop lip sunscreen, as I’ve never tried lip sunscreen, and it’s super important. The photo here doesn’t have any reference to size, but it’s so tiny, it’s the length of my pinky – and I have small hands. Not only that, when you squeeze it, there’s no product until you’re down to 1/4 inch of the lid. Extremely disappointing, and really almost misleading.

Same as others have said: mascara without the primer, no EL, no extras, and something else missing, besides the extras. Very glad LIz is taking action: we have a right to expect that Spoilers mean the truth, not just maybe!

I got my first box for $10 with the coupon, but would never pay $15 for this, so will be cancelled shortly.

I did call, and she said mine was the first complaint they got. 🙂 No real response, said someone would call me back.

Didn’t need Ipsy, Allure AND Sephora play, so I canceled Allure last month and got Julep instead. So happy I did.

This was my first Allure box! I bought it mainly for the Supergoop lip sunscreen, as I’ve never tried lip sunscreen, and it’s super important. The photo here doesn’t have any reference to size, but it’s so tiny, it’s the length of my pinky – and I have small hands. Not only that, when you squeeze it, there’s no product until you’re down to 1/4 inch of the lid. Extremely disappointing, and really almost misleading.

Same as others have said: mascara without the primer, no EL, no extras, and something else missing, besides the extras. Very glad LIz is taking action: we have a right to expect that Spoilers mean the truth, not just maybe!

I got my first box for $10 with the coupon, but would never pay $15 for this, so will be cancelled shortly.

PS. When you sign up, they offer you the magazine, 6 mos for $5. Now, I used to make a living from selling cartoons to newspapers and magazines, but haven’t subscribed to a magazine in a few years. Still, when I thought of new hairstyles I could cut out, , all the extra fun of getting a magazine in the mail, etc, I took the offer! So there went my $5 off! No regrets on that.

Who knew I would look forward to that more than a box that doesn’t deliver the goods…

I got 6 items with primer, Avene eye cream and coral color nail polish. It seems Allure sends out nail polish every 2-3 boxes. I don’t wear nail polish often, so I am glad I received a gift-able color. I wonder if anyone received other 7 colors mentioned on the info card, but not pictured…
I called customer service asking for the “missing” 2 items from the spoiler and was told that my order will be in. Let’s see. I think Allure’s business model for their beauty boxes are not acceptable… if they cannot handle new subscribers, don’t open it for them until they can handle existing subscribers (don’t charge us and have us wait until whenever). Deliver what they promise to be in their box. Make their website more user friendly. Improve customer service to be consistent on their responses in all areas of telephone, email and chat… I can go on, lol. But I am glad to know a lot of people are contacting customer service.
Liz – thank you for reaching out to Allure. I hope you also mentioned that you received a repeat of the same perfume. I understand we receive exact same products across different subs, but receiving it from the same sub within a year is… didn’t they think we wouldn’t notice??

Anyone looking for more Purlisse at a great deal, I have gathered a big bundle from all my subs and I’m putting it in the swaps for sale section under my eBay store vinc.emer

Glad I skipped this month. This box isn’t worth $15. Never use up large bottle of polish, prefer smaller bottles and the rest, samples you could pick up at a beauty counter for free. One of Allures worst boxes IMO.

I wasn’t too disappointed with this box. The Supergoop Lip Screen sample was soooo tiny I barely got 2 uses out of it. But I have to say I did like how it wasn’t sticky at all like almost every other lip gloss

This is one of the rare times that I actually like the nail polish I got. The light coral color.

The Supergoop…..the packaging probably cost more than the (lack of) product which is the whole point of trying it! My take away opinion on the Supergoop is what a cute little tiny tube! The stuff inside? Not enough for form an opinion, so that sample was a waste.

So to be honest I defend the allure beauty box a lot because you can’t please everyone all the time and people love to complain. However, this box really annoyed me. It’s incredibly stupid of them to reveal all the spoilers for the box and then send out a different box missing several of the products originally mentioned. The Estée Lauder eye serum I was most excited about and didn’t get. There were no “bonus” items and what was there was a huge letdown. The nail polish I liked the best but got a bright purple which isn’t even a fall color. They would be smarter to send neutral shades as those please more people but if they are to send a darker color at least have it coincide with the season of when the box is coming out. This was a huge miss for allure. Revealing spoilers in their own video and then just randomly removing the best items from each box is unacceptable.

I still haven’t received a replacement item for my June bronzer that was smashed to dust. I’ve contacted them three times about it, and each time they’ve said they’ll send something. Nope. Nada. I wouldn’t hold out too much hope that they will make good on these bonus items. 🙁

I’m so glad I skipped this month. I feel like they’ve been going downhill since the Foreo Luna debacle. The last Target box made me happier than this would have!

My box — sans bonus item — arroved with the nail polish busted, and had leaked all over everything. It was the dark purple shade. I contacted CS. They said:

“Thank you for contacting Allure Beauty Box. Please verify if you want the nail polish replaced and what color would you prefer: Nourishing Nude (Neutral), Light as a Feather (Pink Creme), Nail Superfood (Birght Watermelon Creme), Beauty Essential (Red/Coral Creme), Love My Nails (True Red Creme), Just Breathe (Perriwinkle Creme), Feeling Free (Iris Purple Creme), Pick-Me-Up (Deep Plum Creme), Give Me a Break (Bright Magenta Creme), TLC (Bright Orchid Creme)”

I responded with: “Yes, I would like the polish replaced, and I would prefer the shade Love My Nails (True Red Creme).”

THEIR response? “Unfortunately, we cannot replace with a certain color, but we will send a replacement polish.”

…….um… Okay… Why ask me to choose one in the first place??? Which is what MY next question to them was. Yeah, haven’t heard anything back. It’s been awhile.

I got my box today, and I’m pretty happy with it! I got the mascara instead of the primer. I checked, and I had actually received the full sized primer in a Test Tube. Fortunately, I haven’t used it yet, so I’ll be able to pair them up. I also received the Coral perfume which I’m so happy about since I received the blue one earlier this year. I really liked the scent! I also received the reddish/pink nail color. This will my 3rd Super Goop lip balm this month since I’m getting two from Birchbox (one in the curated box, and one in the sample pick box), so at least those three will make one deluxe sized sample. I’m also using my first Avene product right now (the micellar water), which I love, so I’m really looking forward to trying out the eye cream. I’m also currently using the Purlisse eye serum & moisturizer w/SPF which I love, so I’m looking forward to trying the cleanser. The missing Estee Lauder item would have been nice to try out though.