Birchbox Coupon – Up to 200 Bonus Points ($20) for FREE!

Getting rid of the points system for people that have been subscribed and would have remained subscribed but offering bonus points for new sign ups. The way they are going about it just doesn’t seem all that great for their loyal subscribers. They really get no incentive to say on long term. Maybe an extra something for every 3 or 4 months that you are subscribed or 10 total points each month you receive a box. Something. Out of all the beauty boxes I have tried I do feel like ipsy is one that’s winning, the points system and the daily deals are a big deal for me. I have 3 ipsy subscriptions and it’s been really worth the 30 bucks. If birchbox doesn’t get it together I will be cancelling after next month. July will be my 3rd month with birchbox and I have not been impressed so far. One “good” box out of 3. Shipping issues where my box is shipping only one state away from me but takes WEEKS to arrive. This month I didn’t even get my selected sample choice and the box has JUST shipped. They did give me 50 points in compensation for my sample choice having a “supply issue” as they put it, but still. Couldn’t even give me a really good box since they took what little choice I did have away, had to be a bunch of non-desirable items. Hopefully next month is better but if not I’ve still got ipsy. I’m looking forward to my first month of Sephora and I absolutely love everything that will be in that box. I almost cancelled allure this month because of its lackluster and constant issues. But birchbox has just rubbed me the wrong way, worse than allure. At least allure’s contents are always worthwhile and they sent me out a free replacement box when the fiasco with the Foreo box happen and then to my surprise I ended up getting the coveted Foreo containing box anyway. Things really don’t look all that great for birchbox.

I just wanted to pass on a great experience I had with customer service today!
I was just as upset as everyone else about the point system change & even more so after THIS offer to new subscribers! I was in contact with BB CS & politely explained why I was upset: that I had an annual subscription & felt that I went into the ‘contract’ with the understanding that I would get the reward each month, with my reviews. I felt that BB wasn’t holding up their end of the agreement, by taking that away from me, mid-subscription. I asked what could be done to rectify the situation so that everyone walked away happy.
They were super nice (as was I! I want to stress that. I was very kind about the whole thing.). They offered to put the remaining points into my account (I have 4 months left on my annual sub, so it was 200pts). If I decide to renew, it is with the knowledge that I will not be receiving monthly points.
Fair.

I would be very hesitant of purchasing an annual subscription regardless of how good a deal it may seem (not saying that it is or isn’t) after reading about more layoffs from BB. If the company doesn’t have the capital to at least keep employees employed, then there is an absolute possibility that they could go bankrupt and you’d lose whatever you paid for in advance. I can bet that their current employee’s morale is terrible and probably looking to get out asap. I am also surprised about how cold Katia seems when she talked about how she wished she laid off more people in January – c’mon, those are people who are out of a job now, people who have bills to pay and families. I’m not saying that you can’t fire anyone, but she comes off like her employees are just disposable. And now, she is treating her customers in the exact same manner.

The best box is Boxycharm

I’ve been noticing play by Sephora usually has openings on the 15th. I just keeped putting in my different emails until one worked on the 9th try it work.

I am Teedoff!! BB sent me a generic box(not one shown)! Dried out mascara! Empty sunscreen primer! Half empty hair glaze! Watered down purfume sample! Face soap not sealed! BB is sending another. This is my third month.

Honestly I had a honorable Birchbox this month. Face soap, half empty busted hair glaze, empty sunscreen face primer, purfume sample, dryied out mascara. And a box that was generic pink lid and blue bottom box. The best product was the purfume sample. Birchbox is sending another box; but I had to live chat 2 times for them to fix this. I was going to gift 2 subcriptions for a couple of my sister’s daughters for colleague for 6 months each. I don’t want to put them thur this. I’ll have to find another subcription box gift for them. Birchbox told me that the boxes were hand picked and they made a mistake with the box and the empty dried out products. How did they not see the box didn’t have a pattern? They gave me a box a garbage this month. This was my 3 rd month.

Can you guys recommend similar sub boxes to replace BB?
I’m having NO luck with Play by Sephora (I’m in waitlist limbo for months now!) or Allure (still feel a little raw about how their customer service handle the fiasco a couple months ago).
So. $10-15, awesome customer service, great box and available TODAY.
Go!

I really hate it when companies are constantly giving things to get new subscribers all the while ignoring loyal customers. It’s like the phone companies, “Switch to us and you get a free iPhone” but nothing for a customer who has been with them for literally 15 years.

If BB had done something so small as making this offer along the lines of “RENEW your subscription and get $X” it wouldn’t seem so bad. But to me they are basically saying they’d rather have new customers rather than keeping me around.

I’m will cancel so my annual doesn’t renew. Sad, but I’m on product overload anyway so I’m sure I’ll survive….LOL

They must be pretty hard off right now if they are trying to sucker people into annual subscriptions – aka more $$$ up front

I’m leaning towards cancelling after I get my July box and blow out the rest of my points (today/tomorrow maybe, their shipping is soooooo slow).

I have enjoyed my boxes typically $10 worth a month (even if I only really liked one thing it was probably worth that much to me) but I have a LOT of random skincare and haircare samples in bags under the sink in my bathroom (it’s not worth it to list all these tiny things on the swap board to me; maybe I’m just lazy). I don’t have the problems with my samples some have had, and with a few exceptions, I feel like they have been fairly sized for a $10 box. The points always made it worth it overall but between losing those and all the % off coupons disappearing, I don’t think it’s worth it anymore.

Ipsy is not of interest to me (the brands are mostly either too drugstore or too K-beauty for my taste). I am getting Play for the first time this month and hoping I’ll like it.

When they first made the announcement about the change I emailed them and told them that the points system was a huge part of why I had bought an annual subscription, and that I expected them to stand behind what they sold me. I told them that I had 4 months left on my sub that I wouldn’t be earning points for, and I expected them to give me the 200 points I would have gotten had they not changed our agreement in the middle. As you probably guessed, they refused.

So, they wont give me, someone who has been a subscriber over 2 years, 200 points to make things right, but they will give 200 points to anyone who is not a loyal customer. Anyone else feel like they took away our ability to earn points mid-sub so that they could offer those points to new subscribers without losing any money?

(To be clear, I would be OK with these changes if I was a month to month subscriber or if the changes kicked in once my annual was up. Its making this change mid-sub that has already been paid for that is so upsetting.)

I wasn’t sent the box without the design pattern. I was sent a generic box pink lid and blue bottom. A empty coola primer. Did live chat support with BB. After 2 chats with different support representatives. I’m getting sent the correct box with the products. The box and opening the box is the fun of this subscription. I was let’s say not a happy camper. Especially with the first representative blowing me off and saying that’s what I get I picked the sample even though the box was different. Now it’s fixed. It took 45 minutes. Hope I really get the box and their not blowing smoke.

Can anyone explain the big whoop about being an Ace? I’m an Ace. Sample choice a day early, free shipping.
Never had an issue of a sample choice being out of stock if I chose the next day. If you add an item that has free shipping to your order ( like a $5 pencil sharpener) your whole order ships free. They say we get surprises too. I’m not surprised.
With all that said I still love my BB. Only reason I’m an Ace is because I had both BB and BB Man so it only took a few months to reach Ace doing reviews. I’d gladly pay $20 I’d there was a lifestyle item like in BB Man. And the limited edition boxes suck me in.

Because there are so few ways to earn points now.

Was looking forward to a nice box treat for myself and could not believe the sad samples I received. The worst ever. Will not cancel yet. Maybe a extra surprise that is NOT in a packet will be sent out as an apology.

When you add the bonus points at checkout it charges you shipping instead of it being free.

When I saw this in my email, I though, “Well, well, well…”

Nope. I was a subscriber before and they sent my June box super late, and then it didn’t have my sample choice in it. I emailed them about it weeks ago and they never responded, and of course there is the whole fiasco with the points system. Unless they drastically improve, I’m cutting my losses and moving on.

I wonder about the sample size that many are commenting on. I’ve only had Bb for 4 mos. so I don’t know what it was like before. But the manufacturer makes the samples, right? So they determine the sizes they give out. Did Bb previously have enough pull to get them to make the sizes bigger? Or is it that the manufacturers know many subscribers have multiple subs. and may be getting duplicates, so we’ll get enough product to determine if we want to make a purchase – which is their goal, after all. It has seemed to me that more expensive products have smaller samples, which is what I would expect. Has Bb gotten higher end brands and that is why the samples are smaller?

Also, $10 is cheap, and you’re buying access to the samples as much as the samples themselves. Personally, I don’t go to the mall and I hate Sephora – I have never had a good experience there. I am not “pretty” and no one has EVER been nice to me there even if I made the effort to ask for help. Samples delivered are a nice way to try things out, if even just the feel/smell of the product which is sometimes enough to veto it. I do get a few higher priced boxes which I’m more likely to keep longer than Bb and Ipsy, but I’m still at the beginning of this thing so still collecting products. I imagine after a year I’ll drop the lower end boxes.

I was going to stay subscribed. I really was. But this is the 2nd month in a row that my box did not ship by the 10th. It still hasn’t shipped, and customer service isn’t even responding to my emails now. This is the third time in 6 months that my box hasn’t shipped on time. The first 2 times, my box arrived without my sample choice (1st time, they sent me a whole new box, 2nd time, they sent just my sample choice). My “secret link” worked to show my what I was receiving until the 10th. Now the link doesn’t work at all. I’m assuming I won’t be receiving my sample choice again. I’m also in shock that they haven’t responded to my customer service requests. Oh well. $10.70/mo more for me.

Yup…these guys don’t seem to get it. I felt pretty good about supporting them by not cancelling right away, and riding it out a month or two before deciding. But that’s an increasingly one-sided mindset, as they’re merely interested in new subbies at this point. Perhaps they figure newbies will come in with lower expectations for not having history with the old structure. Buuut…I thought many MSA readers commented about the old system being admittedly generous, and it seemed their core customer base was rooting for them at the end of the day. Shoot, I’d forget to review samples half of the time anyway, and knew my boxes were generally overpriced at $10, so I wasn’t too concerned about the changes at first. I think they’ll loose a lot of those new subscribers if they don’t step up their game, regardless of the points system. But I get the impression they don’t believe we understand this…despite being told! Pretty telling I’d say. A little perspective and appreciation goes a long way Birchbox! Anyway…preaching to the choir, I know.

Nelliebelle1197, I totally agree with you!! Until the fiasco I was a hard core subscriber/purchaser to Birchbox for years and spent A LOT of money in their online site. I would buy products and Limited Edition boxes for me, for my family and friends, and for my husband’s staff at Christmas. I even overlooked the decline of their monthly samples due to the points system and the sentimental attachment I felt like they had with their customers.

Seeing as I didn’t cancel right after the points fiasco, this feels like a slap in the face to me for not cancelling.

Juuust in case anyone is wondering why I didn’t cancel earlier, it’s because I wanted my sample choice from the BB Man box (a duffle bag we actually really needed), and I actually wanted the curated Women’s box this month.

Everyone is making such good points …

Just imagine if they had kept it like it was, mostly everyone would still be happy!

Former sub talking here, as I cashed out my points and cancelled after they made the losing points announcement .. I was pending cancelling before then, but that sealed the deal!

This just seems like an attempt to get people back, but I can understand if you stayed with them it would be a slap. :/