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"Over the weekend, during final shipment of one of our items, our shipping provider speared the shipment with a forklift.
Here's what we're doing:
We've expedited the replacement, so all boxes will be shipped by Wednesday of this week.
Box packing is still underway & tracking will still be generated
Everyone will receive a bonus item in July's box. That's right – for the hiccup, you'll receive an extra item, potentially from one of our past boxes!
We're so sorry for the delay and how this may affect some of your renewal schedules. But rest assured – your June box will arrive within 1-2 days of your renewal for July."
Check out all of our Prospurly Box reviews to see what you can expect from this subscription.
If you're thinking of subscribing, use coupon code FOUNDER to save 10% off for life!
Prospurly delivers healthy, organic goods for body and mind. You'll receive 6-8 full sized items, including organic foods, handmade bath, body & beauty products, and gifts & games for friends, perfect for weekend entertaining.
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
Liz is the founder of My Subscription Addiction. She's been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!
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Perfect example of just telling customers what happened and illustrating that if you’re human with your customer base about what happened, they will understand that life doesn’t go smoothly all the time.
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Shauna
Wow! Many other boxes don’t bother even to give info box will be late,let alone gift! That’s how you treat customers!
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Mar
Very much appreciate the honesty and the free gift is a nice touch. Things happen that are beyond anyone’s control. It’s how it’s handled that makes a difference. Well done Prospurly.The only thing I’m bummed about is I will be on vacation when my box arrives. But it will be a nice surprise to come home too!!
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'Rie
I’m getting the June box but not the July box, so I guess I don’t get the bonus item for my delayed box. ?
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Annie
Well done Prospurly!! I don’t sub to this box, but there are several other subs that should take note of how to handle an issue like this. The free gift is nice, but the main issue is let us know what’s going on!!!
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Our reviewers research, test, and recommend the best subscriptions and products independently; click to learn more about our editorial guidelines. We may receive commissions on purchases made through links on our site.
Please do not enter your email address in the Name field or in the comment content. Your email address will not be published. Required fields are marked *. Remember to post with kindness and respect. Comments with offensive language, cruelness to others, etc will not be approved. See our full comment policy here.