I just cancelled mine. I asked for reassurance (not hints/names) just a yes or no if they will send out the full size they promise.
I got a snooty email back saying i was WRONG they send out full size/luxury and they don’t release the items in boxes.
First of all…I clearly stated I wanted an assurance NOT a list or hints. Second, I called BULL on that and sent a screenshot from the HOW IT WORKS link from the main page. It says (and still does…i checked) 4-5 full size…
They just emailed me back and said “oops we’ll get that fixed but in tha FAQS section it says full size/luxury”
Pffft i emailed back that I hoped they fixed it soon because i wasn’t in the habit of checking multiple links on a website for inconsistency in what Im paying for and not paying for.
I wasn’t even upset with February… It was a little off from the last 14 boxes I’ve gotten from them. March was one full size brush, one full size eyebrow, and 4 luxury samples…no pump for ofra, no zpalette to put loose mug pans in (…ive already accidentally dug the flap into one pan) and a sample perfume.
I’ve already subbed to birchbox instead since I already have ipsy(love it)
The sad thing is is that I had no intention of cancelling going into the emails. Terrible customer service.
I just check their rating on better business bureau C.
Ipsy has an A.
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