100% agree. I know this might sound crazy based on all of the comments about Popsugar’s customer service lately, but I have found their CS to be outstanding. I’m a new-ish subscriber, and even in my limited time with them, they have been so kind and generous. On that note, I thought it might be nice to take a moment and share an experience I just had with them. I was one of the ones who got “burned” by the whole Target box ordeal–but when they refunded my money (already back in my account!) and said they were shipping a free Today show box (which Fedex shows will be arriving this week!), I sent an email thanking them and telling them how I thought sending a free limited edition box was so above-and-beyond for what was really just an unfortunate and totally-forgivable tech glitch. Today I got a gift from them in the mail, along with a hand-written note thanking me for my email–they had passed it around to the entire team and said it brightened their spirits! I couldn’t believe my little email of gratitude meant so much to them. I think the last few months have been really tough on them, and I’m glad to be reminded that while companies and people all have flaws, kindness wins the day, every time! 🙂 I work in a job where people can be very critical, and though I try to be strong and let comments roll past, sometimes it completely knocks me to the ground. So with things like subscription boxes, I try to remember that it’s just stuff. It’s just one Target box; there will be others–and clearly I was meant to use that money for something else! 🙂 But more importantly, these are people, real human beings, with feelings. Cut them, they bleed, just like me. I try to think what they must be dealing with, with so many broken items (the item I had to get resent had been packaged securely in bubble wrap–I mean, what else could they have done? The fact is, things break, it happens), people not a fan of the contents of this or that box, people upset over the slow response/shipping time, and then the Target thing. My guess is they’re just trying to get their heads above water right now, and like you said, Bella, it takes time to sift through hundreds of emails. I feel like those poor customer service reps are the ones who deserve the bubble bath I’m getting in the Today Show box–not me! 🙂
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