Little Lace Box Subscription Review – February 2016

This post may contain referral/affiliate links. If you buy something, MSA may earn a commission. Read the full disclosure.


Note from Liz: Thanks to tons of reader requests, and a strong commitment to customer care, we will be reviewing Little Lace Box again in 2016!

Little Lace Box is a bi-monthly lifestyle subscription box for women. Each box is curated around a specific theme.

My Subscription Addiction pays for this subscription. (Check out the review process post to learn more about how we review boxes).


The Subscription Box: Little Lace Box

The Cost: $59.99 for a single box (Ships every other month)

The Products: Fashion, beauty, or home items, with one item highlighting an up and coming designer.

Ships to: US

Delivered via: USPS

Check out all of our Little Lace Box reviews and the Little Lace box swap page!


Each box comes with a letter detailing the theme of that box. This month’s theme is “Love Letters.” In 1812, Ludwig van Beethoven penned letters to his one true love who remains a mystery to this day. The last paragraph of the last letter he wrote contains the words that inspired the items in the February Little Lace Box:

What longing in tears for you — You — my Life — my All — farewell.

Oh, go on loving me — never doubt the faithfullest heart

Of your beloved

Ever thine.

Ever mine.

Ever ours.


On the inside of the letter each item included is detailed, complete with retail value.


Also – they revealed the theme for the April box. The theme is “Step, kick, kick, leap, kick, touch.” Little Lace Box said, “We love Broadway musicals, and March and April mark the “unofficial” start of the new season on Broadway, so we couldn’t think of a better time to highlight Broadway and New York, than in our April box. New York is a magnificent city, home to amazing food, iconic landmarks, stunning fashion and a remarkable spirit. It’s also home to many undiscovered artisans and designers. …”


The red box in the first picture in this review came inside an outer shipping box. This first item was too big to fit inside the red box and was packed underneath the red box inside the outer shipping box. To me, it is a good sign when all items can’t fit inside the regular box!


“I Love Hearts” Canvas Tote by Vine Street Market, USA – Value $35.99

This is the largest and most durable canvas tote I have ever seen! It is made of repurposed and organic materials in the USA. The strap is really wide which makes it comfortable to wear. This is crucial if you intend to test out the company’s promise that it can hold up to 60 pounds. Little Lace Box stated that the retail value for this tote is $35.99, but Amazon has it for sale at $38.02 currently. I am going with the Little Lace Box price since you can purchase totes from their shop and get free shipping.


The tote can be worn cross-body or over the shoulder. It folds up into its own pocket for storage. When the tote is in use, the pocket is hidden inside and can be used to easily access a phone, keys, etc. In the picture above, I purposely left the pocket out of the tote so you can see the size of it.


The card gives coupon code LLBVSM20 for 20% off Vine Street Market, USA products in the Little Lace Box shop. This can’t be combined with other offers and expires March 31, 2016.


Letters to My Love by Lea Redmond – Value $9.46

This book is An Oprah’s Favorite Things Pick for 2015. Per Amazon:

Nothing is more romantic than a handwritten love letter. Like a dozen grand gestures in one, this innovative format invites romantics to declare their affection to their beloved in 12 fold-and-mail letters to be opened in the future. Ideal for wedding anniversaries, long-distance relationships, or engaged couples, this paper keepsake captures a moment in time and serves as an enduring expression of love.



This book contains 12 papers that can be removed from the book, written on, folded into self-contained envelopes, and then sealed with the stickers included. Some of the letters have writing prompts such as “I knew you were the one for me when…” and “What I love about us …”. A couple of the letters are blank with no writing prompt. I thinkI will use these to write a letter to my husband every month for the next year, starting with Valentine’s Day this weekend. What a great inclusion in this box!


Ever Mine Red Metallic Executive Pen – Value $8.99

Little Lace Box decided to include a custom pen in this box inscribed with a reminder of the theme. It is a ball-point pen that writes in black ink. The pen is comfortable to write with and not too heavy. Perfect for using to write Letters to My Love! I appreciate Little Lace Box taking the extra step to have these inscribed for the box.



Wild Ophelia Peanut Butter Cups by Katrina Markoff – Value $2.99

Wild Ophelia is a fair trade, non-GMO American craft chocolate line that uses all-natural, and often organic, ingredients sourced from small farms and artisans. I received the Caramelized Bananas version of the peanut butter cups. The bananas are grown and hand-picked by a family-run business in Kauai. Other versions of the peanut butter cups include Crispy Chia Seed, Toasted Coconut, and Smoked Salt. Bad news for me: I love all fruit, except bananas. Good news for my family though!


Porcelain Inside Out Heart Tea Cup and Saucer – Value $8.99

This is another item that made the list of Oprah’s favorite things. It is from Yedi Housewares. The inside of the cup is shaped like a heart. The pictures tell the story here.




I am going with the retail value stated by Little Lace Box because the closest item I can find available online is a set of six multi-colored ($54.99) or just pink ($59.95) cups and saucers. I love this! I actually thought the value would be higher than what is listed.



16” Throw Pillow by Deny Designs – Value $39

The box came with a card telling subscribers to check their inbox in the next few days for a special one-time, single-use redemption code to pick out a free 16” pillow from the 9000+ designs on the company’s website. Shipping is included. The code will expire April 19, 2016 which is good because it could take until then to look through all the options!


Verdict: I think this is a fabulous box! It is well-curated and stuck close to the Love Letter theme which is perfect for February! I also appreciate that they sent the boxes out early this month so that everyone could receive them before Valentine’s Day. The value is about $105, maybe a little more. I think that’s a good value for this subscription box and I especially appreciate the option for everyone to be able to customize it to their own taste by choosing their own pillow. Great job, Little Lace Box!

What do you think of the February Little Lace Box?

UPDATE: For now I’ve decided to close comments on this post. (I’ve also included a comment in the discussion section of this post to answer questions). At this point I believe everyone has had the opportunity to share their views. If you have any questions/concerns please email me – [email protected]

How do subscribers rate Little Lace Box?

71 subscribers rated this subscription
out of 5 stars
Customer service
Retail value
Quality of products
Ease of canceling

Do you subscribe to Little Lace Box? Add your rating now!

Written by Chris Acree

Chris Acree

Chris is a moderator on the MSA forum. Her current favorite subscription boxes are Box of Style, RawSpiceBar, Julep, and My Pretend Place although the list changes frequently. She cannot resist a spoiler.

Posted in Little Lace Box Reviews, Subscription Box Reviews, Subscription Boxes for Women| Tags: Little Lace Box | 150 comments


  1. I think that MSA should review the box because some people actually like it, horrid owners and all. I just won’t read the reviews, that doesn’t mean that I get to keep others from doing so.

  2. I hate seeing all the negative remarks regarding LLB customer service. The issue happened a year ago and it is time to let it go. I personally have received very prompt and professional service from Kat with their customer service unit anytime I have had to contact them. I am loving LLB and look forward to future reviews!

    • I totally agree! Customer service has been very prompt and respectful. Their boxes are great!

    • Not so. In fact, customers are having problems with canvas prints ordered at the end of 2015. A zebras can’t change its stripes, unfortunately. One person got this snarky email:

      “You had 10 months to redeem your canvas. Unfortunately when you wait until the last minute to order it, you run into a traffic jam. ”

      The thing is, if a coupon expires at 11:59 midnight, then it doesn’t matter WHEN the customer redeems it if it is before then. Their attitude towards people is awful. The dad is not fit for running a business like this. But hey – cute bag.

      • Kathryn, I know some of the responses to that comment about the canvas talked about “thank you LLB,”, it wasn’t clear to me on MUT whether the comment came from LLB or from the canvas print shop- LLB didn’t produce the prints, they gave us a coupon for the prints through a third party creator, and you ordered it directly through them. When I orders mine, all the communications I had about the print were with them -order confirmation, delivery info, etc. I can’t imagine why anyone would be emailing LLB customer service to get answers about delivery of a product they ordered through a third party with a voucher- it would be like emailing a friend who gave you a gift card about why Macy’s didn’t deliver on time. I will say LLB gave us a tool to check on the print size that was sent to the canvas company because some people notified them they were having trouble with the prints- so they searched online for a program to check the size and emailed out a link.

  3. I am HAPPY that LLB is once again being reviewed! Thanks Chris 🙂 and yes , I am real and has always been LLB fan !

  4. Found the tea cups on sale on Amazon for $45.76 for a set of 6, bringing the price down to $7.62. However, does anyone know if these are lead and BPA free? Prop 65 compliant? The colored set from this same collection has the Prop 65 warning on Amazon, and they are all manufactured in China.

    • BPA is a plasticizer used in polycarbonate (glasses lenses) and can linings. It wouldn’t be in a ceramic cup. Lead, on the other hand, is a concern.

    • Thanks for letting me know. While I’ll continue drinking from it, I won’t let my daughters use it (not that they usually drink from tea cups). Lead and cadmium are more prevalent in earthenware painted yellow, red and orange and rarely found in white dishes, but it’s best to be safe with the kids.

  5. My view on whether LBB should/shouldn’t be on MSA depends entirely on: 1) whether the comments to get it back on here were from real people, and also 2) on how many people don’t want it on here. What do the majority of MSA readers actually want? Assuming the pro-LBB comments were real, has there been a recent post for anti-LBB (or anti-whatever box)? Let’s say, hypothetically, that I’m strongly anti-LBB – would I really have posted that sentiment on a post that asked for boxes we SHOULD review? (Versus, say, a post on what we don’t want reviewed/promoted). I’m just wondering if the majority want LBB back (versus, say, an outspoken minority). And I’m also wondering (fearing?) if a Round 2 dust-up is in the future.

    That aside, I’m really excited/happy that MSA is trying to include all of the boxes that readers asked for! For example, I look forward to the K beauty to come!

    • I am real and I asked for it to be reviewed in the MSA forum 🙂

    • I’m definitely real, and if I were to guess, much older than their targeted demographic…some of the items are “young” to me….but I am still happy with the majority of the items I receive (and just swap the others) and as I have already stated, am EXTREMELY happy with their CS…better than any of the other boxes’ CS that I have had to deal with. DEFINITELY A REAL MIDDLE AGED TN WOMAN.

    • Plus a lot of us on the forum have been talking about LLB as well.

    • I’m real…and I very much want LLB to be reviewed. I love their boxes and only have had positive interactions with their customer service. It’s been over a year….its time to move forward. If you don’t believe they deserve a second chance then you are free not to subscribe to their boxes and you certainly don’t have to read their reviews. Thats kind of the beauty of MSA…we can participate where we want and pass over what doesn’t interest us.

  6. I am saddened by some of the negative comments (some look like you have been holding onto that email for almost a year now). Please visit back to all the comments on the forum or on the last review. I am sad b/c everyone, yes everyone makes mistakes. They are not super humans because they own a company. Everyone has that breaking point. They had theirs. Yes customer service is critical and people fumble and they can overcome what happened last year but I see people continuing to throw this old stuff at them and it breaks my heart. Owners suffer more than you know, and being a young one, is HARD. trust me, I remember. It is not only them that you hurt, but the people that work for them too. LLB email was done badly. I don’t think it was intentionally as out of hand as it got. People were VERY nasty here and on other sites about them, their boxes, who they were, Daddy Vader (unacceptable comment) their family, father, kids …. nothing was off limits and it was horrible to read. It was a choice, Choice to send them email, choices to bash their company and who they are. all choices that both “sides” made but one side was much meaner than LLB. They sent an email and cancelled people. I will say that had some of those things been said about me or my family…as I also run a very success business, I would have called them, told them that my company or service wasn’t for them and wished them well and cancelled future dealings with them. But this was their breaking point and honestly everyone, it has been beaten to death. Yelling for LLB apology, is to make one yourselves too. Everyone isn’t innocent and I think both apologies now are pointless. We can all pull on our big girl pants up and move forward, positively or simply, just don’t buy the box. It is that simple verses drumming up all the drama again. I’m choosing the positive path.

    • Very well said!

    • Given that LLB staff suggested that you and I and everyone here has below average IQ, I don’t really think this forgiveness in this case has anything to do with “big girl pants”.

      • Yep. Personally, I won’t reward a company who compares me with mud on their shoes by giving them my money.

      • Thank you for remembering. That was the remark in the email I received, however I didn’t hold onto it for year so I didn’t want to misquote.

    • 110% agree with your comments! Everyone needs to grow up….. Forgiveness is the word!

  7. Found these tea cups on sale on Amazon $45.76 for a set of 6, so $7.62 per tea cup and saucer. However does anyone know if this particular set is lead and BPA free, as well as Prop 65 compliant? The colored tea cups in this same collection are not, but was wondering about the cream set. Both are manufactured in China so most likely not?

  8. I’m going to add myself to the list of people disappointed to see the box back on the review list. I don’t have a problem with boxes being reviewed with poor customer service (usually this comes out in the reviews and forum comments and people can make their own decisions) but I did feel that they crossed a line when they used posts on this specific forum to retaliate against customers who they got negative reviews from. Someone should be able to state their opinion on this site and not have their real life identity tracked down and be retaliated against by the company. I think ending the publicity they were getting from reviews on this site was a reasonable response to that action and am dismayed that they are now getting reviewed again even though they have not apologized to the customers affected. While it is good that Liz has communicated with them and received assurances that this kind of behavior won’t happen again I think that LLB should admit they were out of line and apologize.

  9. I love Little Lace Box. LOVE IT. I’m not at all ashamed because the curation feels so special every time!

  10. I have never had any problems with LLB’s customer service, but they were canceling people’s subscriptions without even notifying them as retribution for negative comments about the boxes. I have a prepaid subscription from before the problems came to light, and I’m afraid to make comments about the boxes for fear they might stop sending mine.

    I’d like to think that they’ve improved since last year, but someone posted a snotty email on MUT that they received last month about their printed canvas delay, so I’m not very confident.

    • I had TONS of problems with the canvas coupon….I submitted 4 different photos and none of them met the size requirements…Kat Taylor helped me every time and was always polite and helpful. She even answered my questions on weekends and checked the photos I submitted and let me know if they met the criteria…I finally submitted one that , while still too small, they felt they could work with and Kat got back with me to let me know that they “would make it work”..By this point we were at the deadline. I bet I sent her over two dozen emails on this issue alone, and she was never rude or impatient with me. By the way, my canvas turned out beautifully! I’m sorry other subscribers have had problems, but I just can’t say anything bad about LLB from my experience.

    • Let me say that I’ve been pretty honest in my reviews of LLB and they haven’t cancelled my month to month subscription. I even wrote about this controversy on my blog.

  11. We know LLB stalks this site. All those requests for review were probably from them 😉

  12. I was also treated VERY poorly by Kat Taylor at LLB…to the point that I said, unsubscribe me, I never want anything to do with your company ever again.

  13. Thank you to everyone for your feedback on this review. I’m taking it all into consideration, and I’d also like to provide a little more background on my thinking behind reviewing LLB again.

    In terms of requests to review boxes, LLB has been by far the top request since last year. I did a post at the beginning of this year asking MSA readers what boxes we should review, and LLB requests were prominent there as well. My goal with that post is to get every single request we received reviewed on this site, so I decided to reach out to LLB since about a year had passed and see if things had changed.

    Based on my conversation with them, I felt confident that the situation that happened last year would not happen again.

    So, the question I was asking myself was: Is it a better service to MSA readers to review all the popular boxes and let readers share their opinions on those boxes/companies, or is it better to stop reviewing those boxes? My thinking was that the former would be a more informative experience for MSA readers.

    I hope that makes sense, and as always, I truly appreciate the discussion and feedback from everyone – I’m reading every comment and taking it to heart.

    • Oh my goodness. I had not become entrenched in my counseling-worthy subscription addiction when this whole mess with LLB went down last year, so all of this was new to me. How awful. I cannot believe that email from LLB to Browning…it sounded like it was written by a high school “mean girl”, not a professional adult. Wow wow wow.

      That being said, it’s very nice that MSA listened to the requests from readers asking for LLB reviews. I love that MSA actually spoke with LLB to assess their current business practices and ultimately entered the often challenging world of forgiveness and wrote the review. I commend MSA for rising above the muck (I wish LLB had done the same and actually apologized to Browning!). But I’m also glad that all of prior drama has been disclosed in this thread as well. It provides readers with complete information (details on their cute box offering as well as details on their atrocious “customer service”). Now readers can make an educated decision with full information on whether or not they want to sub. That’s what America is all about! (Full disclosure, even though I LOVE Vine Street Market bags, I’ve decided this sub isn’t for me…I guess that “challenging world of forgiveness” is still a little out reach for me on this one. LLB: if you are reading this, an apology sure would have gone a long way toward bridging that gap – you might have even gotten a few more of those “157 million women” you mentioned to subscribe!)

      • Since none of us actually know all the ins and outs and don’t know who did or DIDN’T get an apology, let’s stop assuming nefarious wrongdoing on behalf of the company. I’m highly suspect of some of the outrageous claims of near abusive customer service when their following is still so loyal and enduring. All of my interactions with them have been delightful. To play devil’s advocate, just because you’re a paying customer does not mean you have the right to belittle and threaten and insult. Anyone who has worked in CS knows this happens. Again, for those of us not directly involved, almost everybody here, we’re getting all incensed and self righteous about a lot of one-sided speculation. If you would rather not patronize LLB, don’t. But to drag out old drama any further benefits no one.

        • Just to be clear, I did not receive an apology and I most definitely did not belittle, threaten or insult LLB.

          • Browning, I don’t think you did anything wrong. I think you wrote what you felt without any malice. But I think they read your post as accusing them of lying about the ring plates. If I well remember what you actually were saying was that you thought the artisan who made them tried to pull a fast one on them, so you weren’t actually accusing them of lying as much as the artisan. In any case, they took great offense with that? Should they have? Maybe not, but I know that for many people an accusation of dishonesty is the worst insult ever.

            I can totally imagine the girls being outraged by your comment and dad trying out to protect them.

            I think what this teaches us is that sometimes everyone can be right and wrong at the same time. And that there are consequences to being honest.

        • I hear you, but if you read the actual back and forth email correspondence between Browning and LLB (posted on a different site), you can get a pretty fair perspective of the incident. Browning was actually quite polite in her response to LLB when they emailed her to ask if she was the one posting on MSA (I give her credit for even responding to them, to be honest). She articulated her background and perspective in a friendly manner and even closed by saying that she still loved LLB. But LLB’s email back to her was just bizarre (never mind totally unprofessional). LLB actually called her a “vile human being”. Perhaps the LLB rep was having a bad day, but still, that’s just bad form for customer service, regardless of the circumstance.

          So I think it’s nice that MSA readers are supporting one of their own but I also think it’s nice that Liz is willing to let bygones be bygones and give LLB a chance. Fortunately it sounds like this exchange with Browning was out of character for LLB as many on this site have posted that they have had great experiences with LLB’s CS. I also believe that readers trust Liz’s opinion when she says that she believes what happened to Browning will not happen again. So I’m willing to bet that many readers will be willing to give LLB a second chance as a result but I also fully understand why many others will not. It’s just nice to go in with your eyes wide open, if you so choose.

    • Thank you for the review. I think that it is great to give them a second chance. While I do think that it was completely wrong/unprofessional/crazy what they did last year, I don’t think it was half as bad as the customer service nightmare that Popsugar has become in the past few months for so many people.

    • Liz-
      First of all, you’re beyond wonderful and I just love MSA!
      I think it’s very admirable of you to even consider reviewing this box on MSA given the history. I’ve never subscribed and probably won’t based on everything that has happened. But I completely respect your decision, as well as everyone’s comments (good and bad) listed here.
      I think this part “Is it a better service to MSA readers to review all the popular boxes and let readers share their opinions on those boxes/companies” says it all and is why I agree with your decision. By having a posted current review, it let’s everyone post their opinions so that potential subscribers can make an informed decision on whether or not to subscribe. There were always so many comments and questions as to what happened and people would have to search out to find the history.

      I think their CS was horrible and can only hope it’s improved… but we will see I guess based on comments.

      Thank you for all you do!

    • The most fair thing to do would be to allow them back on, but to also post a warning on each review that in the past they have used information posted in the comments to identify and send inappropriate messages to customers who complain.

      That way, everyone gets the benefit of your reviews, but the issue isn’t glossed over, and people are warned about what might happen if they comment.

      • Good suggestion – thank you!

      • I feel like this is a good idea because otherwise MSA would knowingly be opening their commenters to harassment. At least let people know the risk.

  14. While I love MSA, I’m VERY disappointed to see this sub box getting reviewer again. While I personally have never dealt with the company, I am aware of how they have treated customers in the past. I did get to read the email they sent Browning, and that was just APPALLING.

    A company that seeks out customers (via comments on this site) and then sends them an incredibly rude and insulting email should never get a second chance. Companies live and die by their customer service, and quite frankly that should have sealed the coffin for them. And to add insult to injury, I noticed that Browning never received an apology from LLB as well.

    I think the boxes are great, and have even been tempted by their serendipity box, but at the end of the day I rember how we treat people is important, and I just can’t let go of how this company has treated people in the past.

    • Wow, I didn’t know that. I’m new to subscription boxes, was considering this box and so was glad to see it being reviewed here. Definitely spending my money somewhere else.

  15. I don’t want to come across as negative, but sometimes the right thing is to hold people/companies accountable for their actions.

    I too am disappointed to see reviews of LLB are back. I was going to subscribe to their box based on MSA reviews when the dust up occurred and then changed my mind. Browning mentions she never received an apology. Has LLB addressed their e-mail comment to another customer and MSA reader regarding those of us who frequent MSA:

    “We really appreciate your great sense of humor (something most of the people on MSA don’t have). It’s scientifically proven that you have to have an above average IQ in order to have a sense of humor, so count yourself among the Jon Stewart, Stephen Colbert and John Oliver’s of the world. Take care.”

    • And just recently: “You had 10 months to redeem your canvas. Unfortunately when you wait until the last minute to order it, you run into a traffic jam. ”

      How do they justify speaking to customer’s this way instead of a simple “Hey, we will look into it and fix it!”

      • “You had 10 months to redeem your canvas…”

        “..sometimes the right thing is to hold people/companies accountable for their actions..”

        As in..accountable for waiting ten months and then demanding Little Lace Box be responsible for their own procrastination?

  16. Hmm, I guess they got a little time out and all is right again…

    Great review Chris!

  17. So happy to see this review!!! I cant wait for future reviews. This box looks amazing, I signed up for the annual under the deal with a faux fur throw and by the looks of this review I’m glad I did!!!

  18. I am very happy to see the reviews for this box. For all who did not see the December box you will be so jealous as it was amazing.

    I have not had any customer service issues and I found them very gracious when I had a question about adding to my sub last month when they had the Restoration Hardware throw offer. I was so jealous of the Luxor box throw only to see a similar gorgeous fur throw being offered free from LLB with an annual membership. Kat Taylor not only assured me she would see that my membership was extended and not duplicated for the two remaining boxes but I got my amazing fur blanket 2 days later.

    Looking forward to creating my DenyDesigns pillow. I’ve been to their website and have been looking through the designer’c collections. I have narrowed it down to about 100! This is so hard but so fun! Love this box.

  19. I am so happy that LLB is getting reviewed again, I love this box and look forward to it every other month. I think the customer service is stellar; I forgot to claim my free olive oil and checked with LLB to see what I could do. Kat Taylor from LLB got back to me super quickly and offered to place an order with The Ancient Olive (LLB were no longer selling the olive oil on their website) so I could get my olive oil; awesome!! I also had a question about the Black Friday coupon, and they were so courteous and explained to me exactly how it worked. I highly recommend this subscription!!

  20. I am surprised at how happy that little heart tea cup is making me. I was going to swap but used it yesterday for my tea and every time I took a sip I smiled. I had to show all my Co-workers. This entire box was just delightful!

  21. I’ve been with LLB since the 2nd box they put out and I love them. While a few of the boxes have not been my “type”, I’ve personally never had any issues with customer service and any issues I have had with box items (broken/missing) were totally resolved as soon as possible with their CS. In regards to this month’s box, I LOVE LOVE LOVE the heart tote! I live in an apartment on the 2nd floor and these are PERFECT for carrying groceries upstairs. Even better that I can wear it across my chest and not just on my shoulder. Love love love the curation of this box and I’m super excited to pick out and order my throw pillow. My bland couch and current throw pillows need a little POP in color and design. <3

  22. Thank you so much for reviewing them! This is one if my face subs. Not too sure about what happened in the past with them, not interested in getting into it either. What I will say is that they have always provide the best service to me, I have had a couple of issues in the past, and they were flawless. Thank you!

  23. I loved LLB January Serendipity as well. If only they would open up subscription again so I can gift them to my mom and sister. I check all the time lol

    • THey said they’ll be opening up soon.

      • Thank you Nana! I will be on the look out 🙂

  24. Great review Chris! I wish this box was still available. I love it. Perfect curation for a Valentine’s Day box.

  25. I’m both surprised and disappointed to see you reviewing/promoting LLB again. I was horrified by how they were treating their customers and lashing out at people publicly. Especially as it seems like there was never any apology given to those individuals. Frankly LLB sounded as if they though their actions were completely acceptable. At the very least I think you should include a warning at the bottom of the reviews so that your readers can be aware before deciding to subscribe.

  26. Yey! One of the best boxes is back on MSA! 🙂 I second you should review Serendipity as well. For only $10 it is great option for many people out there! I just bought a year last month <3

  27. I have to agree with other readers, I’m not a fan of seeing this box being reviewed again. It was nice seeing someone (Liz) take a stand against a company that treated their customers with such little respect. It is disappointing to say the least.

  28. I’m surprised to see this. There was a post just this month on MUT in which someone shared an incredibly snarky reply they got from LBB when they asked about a shipping delay in fulfilling their canvas print order. That doesn’t speak to “a strong commitment to customer care.”

  29. Looks like nice curation on the box! Unfortunately, I received a nasty email from them when I had the “audacity” to ask how the coupon on the flower bouquet worked some time ago when I was having issues redeeming it. I hope they’ve improved their customer service skills since then so that no one gets the treatment I did. I’ll always have that terribly ugly vase to remember them by.

    • Funny, I got a snotty email too from LLB about using the Bouqs code, and It came a full week after the code expired. Thankfully the excellent customer service at Bouqs was able to answer my question on time…..
      I personally don’t love this box. Too saccharine.

      • I’m surprised to hear that as I had a few questions regarding how to process the Bouq flowers then i lost my code and everytime I reached out to them, the answered me immediately and provided excellent customer service and were always very helpful

  30. I’m very disappointed to hear this Liz. I understand why, but morally I don’t agree with it.

    • Ps I never received an apology from llb.

      • I don’t recall that the readers/subscribers of MSA received an apology either. One would think that would be the first step in a “strong commitment to customer care”. I guess we are still valued at the level of something scraped off the bottom of a shoe.

        • Correction. Mud instead of something.

    • Pretty disgusted myself.

  31. I’m very happy to see a review of this box here.

    This was my favorite LLB in a while.

    First, I love getting coupons for something extra. I have lots of pillows, but I can’t wait to choose yet another one form their collection. I may actually put it on my bed! The really trouble is choosing just one, they are so beautiful!

    I LOVE tea cups and this one is sooooo cute. It’s a little bit weird to drink out of, but I don’t care, I love it.

    The bag is also great, huge and comfortable and sturdy. I used it for groceries already, and it worked great.

    And finally, the letter book. I’ve been married for 23 years and I haven’t done anything romantic in a while, so I LOVE having this book here to force me to do it. And I really love the idea too.

    Thank you, Chris, for reviewing it and I hope you’ll do Serendipity again. They said they’ll have it open for sale in February and I’m definitely getting a year subscription.

  32. I scrolled past without looking, because i am still waiting for my box ? It doesn’t look like I’ll get it until Monday. This happens to me a lot. It’s like they lose Colorado on the map. My box was supposed to be here two days ago but they sent it from Florida to California, them to another place in California, then back to Colorado, but it is still nowhere near me. Literally happens to me all the time. I just want my box before I can’t control myself and I look at the unboxings and spoil the surprise!

    • Sarah,
      Monday is a federal holiday so hopefully you get it today to have before Valentines day.

    • Haha! I’m glad I’m not the only one who has package problems in Colorado! It seems a lot of my packages (doesn’t matter who/where they are from) hit Denver, then like to take trips around the country, finally coming back to Denver & to me, days or even weeks later. It’s like Denver/Colorado is a black hole for packages!

    • I’m in Colorado and got mine Thursday (11th) but I was surprised that I did….I know a lot of packages were delayed because of the storm last week, a lot of the side-roads were not plowed until very recently at least in my city. Not for this package, but in another case the driver wouldn’t drive down my driveway even though I had someone at home to receive the package which needed to be signed for. Anyway, not sure if that could be your case.

  33. I would have loved to get the banana version of the candy. I got the chia seed one. lol Great review Chris!

    • I thought the chia seen one was SO GOOD! But then I like crispy chocolate 😉

  34. I’m in favor of LLB getting a second chance with MSA! This was a nice box. Love the tote and the cup/saucer, free pillow (will be looking at designs forever or until April at least!) and the banana peanut butter cups were really good. The pen is fine, the little velveteen sleeve for it was kind of chewed up but I wouldn’t use that anyway. The only thing I’m not that interested in is the love letter book but I’ll find someone more romantically inclined to give it to. I also want to suggest that MSA review Serendipity as well. The January box was amazing for only $10!

    • I placed the cup and saucer and book in a box marked wedding /engagement gifts since my 21 yr old has friends possibly getting rings in the near future.

    • I’m going to include the book with a bridal shower gift.

  35. Wow! Surprised but not upset to see LLB being reviewed again. Overall I really liked this box. I’m usually not a fan of heart shapes or prints, but I love Vine St. Market bags (already had one in another print and they are fantastic). The only thing I won’t use is the book. Just not my thing. I got the Chia seed PB cups and they were phenomenal. Will definitely be ordering more!

  36. I am happy to see Little Lace Box being reviewed. I think they put a lot of thought into each box with good value. I also enjoy their letters and appreciate that they must pay extra for shipping as I received in two days from shipping notification. I am grateful that when I have made mistakes in my life I’ve been given a chance to move past, learn and grow.

  37. I’m not sure what started the whole LLB ban in the first place, but I have been with them almost from the very start and have never had a problem with them. There have been a couple of times I have had to reach out to customer service on various issues, and they have always responded quickly, courteously, and resolved my issues to my satisfaction….I wrote them about my chipped saucer this morning, and they have already gotten back with me and are sending a replacement. They have THE best customer service of any of the subscription boxes that I have dealt with…just my experience and opinion.

    • I completely agree! They have always treated me with respect and answered any questions I had promptly, even on weekends!!! I can’t say that for too many sub boxes! So glad that MSA has chosen to start reviewing them again!

  38. Not at all happy to see this review. I can’t stand behind a business that treats anyone the way they do.

    • I agree, I’m very disappointed that they chose to review them again. I Subscribe to a lot of boxes (too many! hehe) and usually never complain unless it is truly warranted, but this company has THE worst customer service ever. For being a small business that I would think would want to succeed how can they justify treating paying customers the way they do? I signed up for a year subscription and instead of resolving my issue they were happier cancelling my subscription and refunding my money all while being rude in the process, I will never be able to forgive them for that.

  39. Everything in my box is up for swap. Apart from the Deny designs pillow code – I’ve been a long time fan of Deny, so this goes some way to redeeming a box stuffed with hearts.
    I’m not single and bitter, I just don’t care for heart-themed stuff.
    Although at one time I enjoyed Little Lace Box enough to sub for a year, I’ve reached whimsy overload and will be glad when the year is up.

    • I’m sure you won’t have any problem swapping for stuff. I know I want another cup and maybe even another bag, my youngest daughter seems intent in stealing mine.

  40. Wow! Shocked to check the page and see this, but also glad. I’m glad this box is being reviewed again and think it has a lot to offer subscribers. Thanks Liz.

    • Actually, upon closer look–thanks Chris for the review!

  41. Where is the darn “like” button. Ah heck, “love” button!!?? I’m so happy you are reviewing them again!! I love their boxes, Enjoy the curation, their witty pamphlet, love buying from women owned companies!!! So happy MSA!! It still cracks me up that when the charge hit throughout last year, my Hubs was waiting for new lingerie…haha can’t read everything in a name lol. This is a great Feb Box! Unfortunately my credit card and bank card was compromised and I didn’t realize in time to fix and update my card on the site (internal ugh at myself!) and B/c it is feb, and a great box, it sold out. Sad to miss this one but so excited for future boxes.

  42. Anyone else unable to find anything from Vine Street in the LLB shop?

    • There’s VSM bags on page 3 (when I look at all products using my phone)… so I thought about getting one. But added to cart and tried to enter LLBVSM20 for discount code and it comes up as invalid… oh well I guess. I’d rather order from VSM directly but thought maybe I’d save a few bucks.

  43. Yea!!! I loved this box and think they do such a beautiful job curating all of their boxes. You can tell they spend a lot of time thinking about each and every detail. So glad to see them back on here!

  44. Wow, I am surprised to see this. I was really impressed when Liz took a stand against his company.

    • Same

    • Me too. I thought it was awful the way LLB was using Liz’s site to intimdate Liz’s readers and strong arm customers. I hated their snarky attitude toward MSA readers – it was childish and really rude. It’s the main reason I cancelled my sub with them. I appreciated Liz’s stance against them. I’m disappointed that it didn’t last.

    • Likewise.

    • I am happy to see them reviewed again. I read the email which started the ban, but also the comments the email referred to. I think on Internet platforms it is easy to forget these are people’s businesses and livelihoods we are commenting about. The response by LLB was rather shocking, overly harsh, and not customer oriented, but at least it wasn’t made publicly. It’s time for bygones to be bygones- I’m glad MSA is putting this in the past and providing reviews for people who still enjoy this box.

      • Very True and Nicely Stated. Forgiveness is all about moving ahead, its part of being human and it strengthens the soul. Happy Valentines Weekend Everyone!

    • I’m sad that the voice of the majority trumps ethics. Sadder to see immoral people profit.

  45. Cute 🙂

  46. Always love LLB but my saucer arrived chipped! Have reached out to customer service to see what my options are.

    • My saucer was chipped also. It is always risky to send fragile items like that, no matter how well packed it is. I emailed CS, and hopefully they will address it. When I received their teapot set last year the saucer was chipped and after I contacted them they sent me a brand new set, so I am anticipating that they will handle this appropriately. Fingers crossed for us both!

  47. So happy to see reviews of this one on MSA!

    • Me too! 😀

  48. Yay! I use Vine Street Market Bags every time I go to the grocery store – markets within the Los Angeles city limits no longer provide free plastic or paper bags so big, sturdy, reusable, portable bags are essential and these are the BEST I have ever found. I must have half a dozen. They hold a ton (way more than disposable grocery bags – I think I’ve come pretty close to maxing out their 60 pound limit too!), are compact enough to toss in your purse ahead of a shopping trip, are easy to repackage in their own pockets and, the best part… you can throw them in the washing machine. I’m so happy more people will be introduced to these bags! Even if your grocery store still offers free bags, give these bags a try instead. They are soooo much better and the environment will thank you too!!

  49. I love this box, it was perfect for a February box. I’m keeping everything for myself in this one. I received coconut peanut butter cups and they were delicious!

  50. Thank you! I missed your reviews of this box and I’m so happy you’re reviewing them again! I love this box!