POPSUGAR Target Box Shipping Update – Check Your Email

Had the same experience! And, thankfully, they finally replaced the broken compact from the TODAY SE. So here I am back on the PSMH
bandwagon

Just an update for anyone else who was due to be refunded for their box – I sent an email last week after not hearing further and while the rep was only somewhat helpful – I received my refund and then yesterday I received my free Today Show box. I haven’t opened it yet, but hopefully everything is okay.

ABSOLUTE worst customer service… EVER. I actually hired a babysitter to watch my two babies so I would be sure to actually get this box this year since I missed last year’s. I purchased a box within SECONDS, not minutes, SECONDS of it going live for sale. Here is their response from this morning after reaching out to them several times and having them not find my account or ANY of my previous order numbers from previous boxes:

“I checked up on the Target box for you and am sad to say it appears there was an error with the shipping. It is stuck on the label created stage and had no moved since 1/11. Due to this, I have issued a full refund for the Target box. I am very sorry again. Please allow 7-10 business days for the refund to clear. Sorry, Frank”

Needless to say, I will not be ordering another PopSugar box in the future. After having my items either broken, missing or having entire boxes not shipped at all— due to “error with shipping”.

Does anyone know what the weight actually is? My shipping confirmation still says 1.7, but I know some people have it changed. Did anyone who received a box actually weigh it?

I got my PSMH box and the Fitness box today. 🙂
I think they reversed the weights on the boxes or something.

I love both boxes except for a few items, and that’s normal for me. I can hardly wait to learn how to use my Jawbone. 🙂
I think the Jan. PSMH box is also nice, and they got it to me before it was panic time.
My faith in restored, if it might have been a teeny big shaky.
They are a great company with some sort of change which has made them less efficient, and sometimes less responsive, IMO.

Emailed Popsugar earlier today since I was one of the people that got the “dreaded email” to ask if they thought they would be getting enough inventory to honor the “back orders”. Just got a response from them a few minutes ago that they will be giving me a refund when I didn’t even ask for one yet! They also didn’t bother to answer my question if they would perhaps be getting more inventory! However they did say they would be sending me “a (Today Show) box as soon as possible” as an apology gift. I’m not a monthly subscriber, but from what I’ve read on here about Popsugar, I guess I shouldn’t be holding my breath for this apology “Today Show” box!?

I know what’s in the box! I haven’t received it, but saw the spoilers….I wish I could wait, but couldn’t help myself! So happy I bought the box! ?

I just got my box! Have to run to work so don’t have time to really look through everything but I’m happy!

both my Target box and my Jan box shipped within a day of one another and they will be delivered early next week according to Fed Ex delivery manager.

It’s funny, the first time I became aware of subscription boxes, it was when I saw something about a PSMH and it seemed so fun and cool. While I was mulling whether I was going to spend that much money for stuff I might not want, I started reading about all the unhappy customers. Fast forward several months, and I’ve subscribed to several other boxes that I really like and don’t cause me any stress. I bought one pair of earrings that I saw go out in a PS box and really liked — from another source — and I feel like I dodged a bullet by not going with PS in any way. I feel bad for their customers.

yippee…keeping my fingers crossed, but I’m due to get my 1.7 lb box on Saturday.

I also finally got my shipping info last night after speaking with CS…looks like I should have my box by Thurs/Fri if the weather holds out….what’s odd is when I first checked the tracking weight was 1.7lb, and now it says 3.8lb!

Got my shipping confirmation yesterday! I ordered mine as soon as the email came out saying the box was live. Sounds like it was a good idea that I did it right away.

I got my shipping confirmation for the box yesterday! Supposed to get here by Monday/Tuesday 🙂

Was any one else charged and then had their order canceled by popsugar? I’m annoyed that my order was all out canceled while others were waitlisted. I was looking forward to this box and would have been willing to wait but I was never given the option.

Note to self: Don’t order Pop Sugar boxes. But on a good note, my Fab Fit Fun welcome box shipped and will have Saturday. 🙂

I finally got a tracking email for my Target box last night; I should be getting it Friday! They had me worried I wasn’t getting it. Hopefully the box is good.

Newest update for me, I emailed popsugar customer service with a screenshot of my order for the Target box, my order confirmation arrived at 12:28 and it took maybe 10 minutes to arrive after my purchase. Cs confirmed they were shipping out a ton of boxes this month, that I wasn’t one of the dreaded cancelled/back ordered status boxes. About 2.5 hours later I got a shipping notice saying my expected delivery date is the 25th, Monday. Label was created two days ago, before I sent email asking…It has already left Wappingers Falls and Newburgh NY and arrived and left Keasbey NJ. I live in NC and my packages generally arrived BEFORE the projected dates every single time. I suspect if weather remains steady I will have it by Friday. It does indeed say 1.7 pounds as weight for anyone looking at that. I will go check up on my tracking from January box and make sure to post the weight, I already received and it was rather heavy.

This evening I was sent tracking numbers for my POPSUGAR Target box and my regular monthly box. Hopefully they get caught up soon. I am still waiting for a replacement bracelet from last month – mine had a backwards link and wouldn’t lay flat, they said they were going to send me a new one.

Hey girls- for any of you who received the backorder email… This is the response I received from Target. I urge you to reach out to them as well so hopefully they’ll have a sense of urgency to send more out:

Thanks for taking the time to reach out to us about your Target PopSugar Fitness Box. We understand the excitement around this item and apologize for any disappointment for your box being on back order.

Due to the limited availability of the item and the quick response to orders, our system has to update our availability with buyers and at times some may be backordered according to the placement of orders.

We’ve gone ahead and documented your experience with our Operations team. Please continue to check your email for updates on availability.

We hope you shop with us again soon and hope you have a great week.

I got my tracking email today like some others. It will arrive on the 25th. My first ever PopSugar box – Yay! 🙂

I got my tracking info finally!!! Now to actually get it ?

I just finally received my shipping notification! It should be here by Saturday. And I can confirm that it’s only 1.7 lbs 🙁 so I’m guessing no yoga mat lol.

So I too just got my shipping notification from Popsugar for my Target box and the tracking number has also finally updated on the Popsugar website…it’s supposed to be delivered 1/21 – 1/22 but inclement weather might change that, I fear. Nevertheless it’s good that some of us will get our boxes before the 25th so that people who got the backordered email can cancel if they don’t like the contents of the box

I am so confused. I received 2 shipment emails. The target one says it weighs 1.7 lbs. The monthly one says it weighs 1.4lb. How in the world can the monthly one only weigh 1.4lbs? I would think that just the book and planner would weigh more than that.