POPSUGAR Must Have Special Edition For Her Box Review

PLEASE PLEASE PLEASE: If you received broken candles with no replacements and were promised a $15 credit, make sure you actually receive that credit.

After being told TWICE that my replacements were on the way, they told me I’d receive a $15 credit to my account. Over a month after that, there’s no credit to my account and no credit to the credit card I used to pay for the box. I sent my FOURTH follow-up to the initial complaint, we’ll see what they have to say. This is ridiculous.

I also received broken candles. I contacted customer service three times. Each time I got a formulaic insincere response. The first telling me they were coming “soon” the second that they would be “arriving shortly” and yesterday telling me they were out of stock and they would refund $15. The company has similar dot candle btw. Never once in the response did they acknowledge their lack of responsiveness and timeliness. The box was the first and last I would order from this company.

Is anyone else STILL waiting for these people to send candlestick replacements and a bracelet replacement? I have emailed them three times in the last week. Annnnnd no response. I will never, EVER buy anything from this company again. I subscribe to eleven boxes, and not one of them has ever not made something right immediately. Pop Sugar, I am filling out a BBB report on you.

I am very upset as I ordered mine right when the box was announced but I never received my box. Fedex tracking said it was delivered but I have nothing and have had no issues with any of their other boxes.
I have emailed them 3x but have not heard anything back.

I just want a refund at this point as I am leaving for the holidays so won’t get until I am back anyway if it were to show up.

VERY disappointed that they cannot even acknowledge my inquiry about my missing box after spending over $100 on this box on top of my monthly subscription.

My box (ordered Nov 18) still says processing. PS customer service just keeps telling me I will have it by Dec 24. I don’t believe that at this point as it took them a week to tell me that…………..this was a gift so it looks like I’m going to have to scramble and get something else. I am so annoyed

Those candle holders are stunning! I have my December Globein table runner up for swap, might have to reconsider because these holders and that runner would make a great combination.

My bracelet looks rusted / dark spots; is this what they meant by “antique plated gold” – it does not look good.
does anyone else have this?

I received my box yesterday. My candles were broken like a lot of others have been saying. I could see through the packaging that they were cracked all the way through. I did email them last night to let them know. They got back to me this morning and said they will replace them but that it would take up to a month. So for anyone needing a replacement prior to Christmas, it’s not looking like that’s going to happen. Luckily, I wasn’t planning to gift these to anyone. But it seems like popsugar is taking care of replacements for anyone who emails. I was a little worried they wouldn’t have any left with so many people getting multiple boxes they didn’t order! Lol. ?

After very underwhelming November and December boxes, I am pretty pleased with the LE. I’m also super happy I purchased it rather than the Neiman Marcus box.
The bracelet cuff is actually a little too big for me, which is kind of relieving because I liked it a lot in the spoilers and I was worried after reading so many people referred to it as a doll accessory.
The headband is absolutely luxurious. I love cashmere!
I don’t particularly care too much for lip makeup at all, or perfume, but the box containing my lippies is torn, so I’m not sure it’s suitable for gifting. The perfume is far too small for gifting, but I will not complain about it, as I see it being more of a bonus item. Hopefully someone in the swaps will understand that the lippies are still brand new and that the box arrived torn.
My candle holders appear to be in perfect condition. I was thinking I would gift them, but after seeing them in person, I may be smitten. They are high quality and very classy. My candles did arrive broken, but I’m not too upset. PopSugar did eventually replace my shattered Capri Jewel Box from November, although it took about a month.
Honestly, this box arrived in perfect timing. Up until this morning, I was extremely upset over the recent promo offer debacle. My first December box arrived incomplete (missing the bracelet and wine stopper). I really just want that box made whole; I’m not exactly looking forward to receiving a second one. And I feel duped and deceived by their marketing and customer service. However, this box is a step in the right direction for restoring my confidence in PopSugar. As long as they make right the missing/broken items issue, I will try not to waste any more energy being upset about duplicate December boxes with the promo.

Got my box today and I don’t like a single thing in it. So mad that I paid $100 for this box.

I definitely received 2 of these instead of the 1 I paid for! I double-checked my bank account and everything. How weird is that? Maybe I was a winner and got a free box, although I would think they would include an insert of some kind describing that. I’m not complaining, I am just really surprised!!

Got my box today and I really like it! The head scarf/wrap thing is so flattering and soft — really high quality. The bracelet is beautiful. I have tiny wrists so it’s a little large on me but I could see how this would fit most people. The lipsticks are a little sticky but the pigment is amazing and it’s glossy without being crazy shiny. I especially love the bright pink one. My candlesticks arrived unbroken but the candle holders were a little scratched up. Not enough that I’d complain about it since they’re not visible unless you look up close. Great heft and really pretty though! The perfume is small but I actually really like the smell. Haven’t tried the lotion yet but look forward to when I use up the ones I have open now. Overall, great job Popsugar!

My box just showed up today and really the only item I actually like are the Butter London lippies and even those aren’t that impressive. So basically I should have taken my $100 to sephora instead of buying this box.

My candles were broken like everyone else’s and oddly enough they don’t fit in the candle holders (am I doing something wrong? lol). The tops of my candle holders were scratched up (you can kind of see what I mean in Liz’s pic above).

The bracelet oddly enough is big on me (???) but I will admit it is prettier in the photos and none of the stones were missing.

The perfume sample smells like old lady perfume to me (I don’t care what Kardashian/Jenner you put on the ad it still smells bad!)

The lotion is super greasy and I had to wash my hands after applying it. It also smells bad like limes or something.

Headband will be a perfect gift for my mom but I would never wear it. GOOD NEWS! I will never be tempted to buy a LE box again. Yay for my bank account!

Good things come to those who wait, maybe? 🙂
My box only arrived today and my bracelet fits, my candles are perfect, and the candleholders are just what I would expect from an artisan.

I LOVE this box. I love the cashmere headband much better than the blingy one I have from Luxor or some other box, and I adore the Butter lippie set. 🙂

I will get around to trying out the perfume sample and the lotion in the squeeze pack. Unusual way to package lotion, but I guess it’s 21st century technology or something.

Happy Holidays to all. 🙂
PS- I don’t have a word from PSMH about my plain Dec. box.

Super frustrating – received my box yesterday and the bracelet was missing. Packaging was there, just no bracelet. Emailed support only to get an auto-reply about high volume response time. Of all things to be missing from the box!

I received my box today and I’m really happy with my first Popsugar LE. I avoided spoilers and it was so much fun to open. The headband and bracelet are my favorites as they are 2 things I would never think to buy for myself (esp not retail value!).

I was a little hesitant about this box after seeing the spoilers, but after I received it I really liked it. I didn’t really need the candles/holders, but they are gorgeous. The lippys are amazing. I love all but one of the colors, but it was perfect for a friend. I pretty much liked everything (with the exception of the parfume).

I do wonder if anyone has questioned the “popsugar exclusive” items. The blanket in the men’s box (although beautiful) is made cheaper than a majority of blankets of the same brand. I don’t know if that’s the case for the women’s box, they appear quality. It just makes me question if these exclusive items are being made cheaper, or if popsugar just really likes to be that involved. If they are being made cheaper, it kind of defeats the purpose of the luxe items that are promised.

I was pretty disappointed when I first seen the full spoilers, however, having now received my box I am slightly happier.

Still annoyed that a sample perfume was given in a lux box and my candles arrived both broken in 3 places. I’ve contacted Popsugar about this and I’m waiting on a response. Has anyone received a response to say they’ll have them replaced? I’ve never had to contact or complain about anything but I’ve heard some horror stories about PS customer service in general 🙁

Those who are afraid the cuff won’t fit, don’t despair yet! I honestly laughed when I first saw it — I thought it was one of those multi-fingered rings it was so tiny! But it actually fit on my (average-sized) wrist and I’ve been enjoying wearing it. The crystals aren’t an exciting color, but on the plus side, they go with everything. 😉 I live in Calif, but am traveling to a cold weather state for the holidays and plan to break out the headband there. Unlike some others, I was delighted with Modern Muse because I’ve been wanting to try that based on the delicious magazine scent strips; I just wish it was bigger, like a .17oz mini. I do agree some kind of luxe treat would’ve been nice, but I wouldn’t give up the perfume for it — the candles tho, maybe! (Mine were broken, too.) If I get a replacement, someone will be getting those and the holders for a nice gift. Still, I thought it was a pretty good box overall.

I LOVE this box. I have been searching for candleholders for a long time, and these are perfect. I like the candles too. Love the headband and the lip glosses. Can’t wait to try the lotion.

Only problem is the bracelet is too small, but I’m giving it to a friend as part of her Christmas gift. I love it, wish it would work. But bracelets never seem to work on me. I have big, bony wrists.

I received my box over the weekend. Big surprise – the candles were broken. Contacted customer service this morning, but haven’t heard back yet. Hopefully they will get replaced. I like everything else in the box (like, not love) but the value is there (except for the perfume sample…yuck) so I’m not going to sulk! We all know that we take a chance on these boxes, and we aren’t ALL going to be “wowed” EVERY time. Oh well….

I just received my box today, and I love it. The only spoiler I looked at was the bracelet, and I wasn’t sure about it -but in person, I love it. I have small wrists, so it fits me perfectly.

The candles are so pretty, and I can’ wait to try the lippies. I also really like the cashmere headband, and I think the color of it is great because it will go with so many other winter accessories.

The perfume is ok and I’ll probably use it, and I always need nice lotion. Overall, this box is one of my favorites ever.

Just wanted to note that my wrist is 7.5″ and I was able to bend the bracelet a little bit and it fits. Not loosely like most cuffs, but it does fit.

My bracelet was missing a stone and candles cracked. Kinda bummed as i had planned to gift both those items. I haven’t heard back from customer service but I’ll doubt I could get them replaced and sent off in time for Christmas. A little regretful of this purchase. Oh well…so it goes!

I loved this box. I bought the add on scarf from birchbox and a pair of fingerless gloves from elsewhere and now I feel like I have a complete set with the headband. The bracelet I could see why people hate–it’s tight on Liz but fits me exactly like a cuff should. I wear a size four bracelet and usually have to get children’s to find any that fit (but since I only like dainty elegant jewelry not fun jewelry, that doesn’t work for me) and this fits me perfectly. Amazingly perfectly. I feel sad for other ladies because I know I have extremely tiny wrists and no way will this fit even half the people who bought it, but the fact I have an elegant piece that FITS made the entire box price for me.

I hate the glosses. I live at the beach and haven’t worn gloss since I moved here because there is never a moment without wind and I don’t appreciate my hair being glued to my lips. I only wear matte lipsticks and liquid to matte lippies. Plus my swatches when I was checking to see if they were sticky feathered and “melted” into my hand so I can’t imagine how horrible they will be to wear.

My candles arrived broken in five places so hopefully they’ll be replacing them. They’re perfect for my husbands aunt we haven’t bought for yet. The fragrance smells good but I agree with Liz–sucks to get a sample.

I like the candle holders but will gift along with the candles should I get a replacement.