Birchbox Limited Edition: The Charmed Life Review + Coupon

I bought this box when they had the free necklace with purchase deal. This box cost as much as the necklace I really wanted, so I thought of it as “buy a necklace, get a free box.” I figured I would swap or gift most of it, but it turns out that I love everything! It’s all so much nicer than in the picture and now I want to keep it all.

Is the gold part of the vase supposed to have kind of swirls or lines in it? I have to contact Birchbox about black marks on my vase (literally all over; I couldn’t just spin it around to hide them) and was wondering if I should also mention the irregularities in the glazed part.

Is anyone else missing items??? I got mine today, and not only did my vase have a big scratch in the metallic paint, but I was missing the Nuxe oil and the matchbox. I was super excited about this box and when it was all said and done, I’m kinda bummed.

OK. I haven’t ordered the box yet, and the information about the broken damaged items concerns me. But I was really interested in the comments about the different resolutions. I take escalated customer service calls for another company that has nothing to do with subscription boxes. And I thought I would throw my two cents in. I can tell you that I, and my coworkers, have HUGE latitude in what we can do for customers. It isn’t always cut and dry. If it is a good company they will give their employees guidelines but let them have some leeway to address the actual situation. I would make a couple of suggestions. It goes without saying that being friendly and nice will make them want to help you more. (customer service reps are only human after all 🙂 If the company is anything like mine, they are required to negotiate. For example 1. “I am so sorry, I would love to send you some coupons off your next purchase.” If you refuse than: 2. “I would be able to offer a refund of $x.00 . Finally, “I would be happy to send you a new box.” If you don’t like their solution: suggest another one. Inform them that if they don’t resolve the situation to your satisfaction then you will cancel your subscription. If they state that they cannot offer the solution that you are requesting ask to speak to a supervisor. If you are unable to get the rep to give you a good resolution – call back. You really might get someone else who will do what you want.

Hi Tamara,
Yes, when i emailed them They told me they were out of stock on the mirror so they would credit my account birchbox points. I even sent them a picture of the broken mirror. I’m confused on how others are getting a replacement. I checked my account and the points are on there but it’s not like i can do anything with them till i get more points saved.

I’m so bummed that the mystery sample packs are out of stock. I finally saved up enough points so I could finally buy a box I had my eye on and would only have to spend a little bit out of pocket and now it’s gone. 🙁 Does anyone think they’ll come back in stock?

I got the box for the vase, and I love the whole thing! I got the same shampoo but with a blue headband for my mystery sample. Usually I get tea with a chocolate pretzel stick and I was so looking forward to that sample. But I do love the headband.

Omg, I got the exact same mystery pack! Even the same color liner!

It’s very disheartening to read about all the problems with not only broken items but inconsistent customer service! Their great CS was always one of their big selling points, imo. Yikes.

Fortunately for me, everything in my box arrived safely. And I love it!! My favorite item is the vase. LOVE!! 😀 The only thing I put up for swap is the ring holder. I feel like my rings would just slip off.

Did anyone have to sign for their box on this one? I’ve never had to sign for Birchbox before, never reported anything missing. I was just notified UPS will be trying me again on Monday because it requires a signature!

I took Liz’s advice & ordered this for my friends. May even order more for ladies in my husband’s office. Need y’all’s help though in how to present the contents. Should I take everything out of their packages & put in the paper shreds to display when they open? Any advice? Thanks!

Yikes, so sad to hear about all the quality issues some customers had. My box arrived today after reading all the comments, was a bit hesitant to open it. Fortunately everything arrived safe n sound and Christmas for my gals is saved =) Best of luck, ladies…

I love this box! I got it for $14 after points so I love it even more. I thought I was gifting most of it, but that’s not happening. I already have the vase and frame on display.

My extras were Vasanti Brighten Up and a Marcelle eyeliner in Indigo.

I can’t wait to receive my box today. I used points so it was about 17 dollars. Can’t wait!

It’s so crappy that so many people have received broken items… especially for a box meant to be gifted. Birchbox should be putting a lot of effort into these gift boxes because if they’re done right it could mean lots of new customers. However, if all of the gift recipients receive broken items it’s going to make Birchbox look super undesirable. I bought this for a gift for my aunt’s birthday on Thanksgiving. I’m having it shipped directly to my family’s house and I sure hope that everything arrives in one piece. I wonder what happened with Birchbox’s packaging? My guess is they’re using a new facility for cost savings.

I am so happy I got this box! I will be getting a new vanity for Christmas & all of this stuff will look gorgeous on it. My favorite item is the mirror. It is so gorgeous & perfect for travel. The candle smells amazing & is gorgeous too. I’ve already used a few matches (why are matches so much fun?? lol).

It all feels really quality. One of the best limited edition boxes yet!

Weird.. people are commenting a lot lately about the inequities in customer service when items are missing or damaged items are received.. one person gets a small credit, another gets a replacement of the one item shipped out, yet another gets a complete replacement of the box and all contents while keeping the first one and yet another person is actually told to pack up and return the box they received with missing items! This is wacky and it’s bothering me to hear it over and over and be on the receiving end of it over and over, lots of missing and broken items lately. I feel like getting the short end of the stick compared to others who are getting complete new boxes shipped out for free while I get a measly credit and the box is still available for sale so obviously they have them. This haphazard customer service is going to lose them some customers, I think.. for me, the bloom is off the rose with all the issues I keep having. This box is also a little weird for me.. dupe handcream, a frame that looks like metal but isn’t (some kind of formed resin, maybe?) though quite pretty, the candle is smashed and dented, the vase was lose in the box and has black marks on the bottom and the pretty LE box itself has a smashed corner. I like these items but I don’t see a huge value in this box and the willy-nilly customer service has me irked.. I may have to send them an email complete with photos of what I received since chatting with a rep only got me a few points and a “oh too bad.” On top of the Cynthia Rowley bag missing from most of the Luxe LE boxes, I don’t know what to think. I know, I’m cranky about it, been another bad week in a long, bad month for me. This isn’t helping. And it was supposed to, darn it all.

This box makes me think of a grab bag from a discount store. I didn’t even consider getting this once I saw it.

Its so weird! It says the Bonus Packs are out of stock!

My vase did not come in a box. It was tucked in all of the packing material and it had black marks on it. My frame glass was cracked. I am still waiting for a response.

I received mine yesterday and the glass on the picture frame and the mirror are both broken! I’ve emailed them and hope they can do something. I’m so disappointed since these were for Christmas gifts.

This is going to be bought with my BF discount which they will hopefully have!

I never get those liners and now I want to try one! I always ALWAYS get the tocca hand Cream in various scents in my mystery samples. Last time with the POP pigment pot and this time with a cynthia Rowley lip stain in red.

I’m not one to buy every limited edition box Birchbox puts out, but I HAD to have this one. I had it sent to my office and immediately placed most of the items on my desk. The few things I didn’t use will be great gifts. I thought the price point was completely reasonable for this box as well.

I am so excited about this box! I ordered one for all the ladies who work for our office! I can’t wait to gift them at the Holiday Luncheon!

Everytime I order a mystery sample it’s a scrub and a Marcelle eyeliner. I have one in about every color but black!