Birchbox November 2015 Sample Selection Time!

Ack! I am too late for the sample choice! That’s what I get for working so much >.<

I wonder… Their customer service has always been great Those of you that are ACE and didn’t get your email… have you tried contacting them and explaining then asking for the choice you want? It may not help with the curated but I really can’t see them REALLY being sold out of their own brand of lipsticks and eye shadow sticks…. Just curious to see what birchbox would do if an ACE asks

Funny story (or not)! I have had one Birchbox sub for 2.5 years now and never saw any point to opening a second sub, but this time I really wanted the early access for sample choice, and I really wanted both the curated box and the berry colored lipstick, so I referred myself and opened a second sub. So sure enough I received the sample choice email early, ***but*** I use my work email for sub #1, and when I came to work on Monday, my computer was dead, dead, dead. So I actually didn’t have any way to access my account and do the sample choice. Doh! I tried to go on earlier today, but all it showed remaining was the red lippie, and it wouldn’t even let me choose it – I could select it, but it wouldn’t let me “submit.” So who knows what I will actually get in that box?!?

Theres no point to being an ACE. Didnt get my email until just a bit ago; wasnt able to choose a lipstick (which I wanted) but got an LOC eyeshadow instead. I wish to be surprised with the rest of the box.

In my second account I just picked the guest editor curated box. I tend to do that – one surprise box and one curated box – but am still upset about 1) getting emails late being an ACE And 2) couldnt get a lipstick now am stuck with 2 eyeshadow sticks – and I dislike eyeshadow sticks. SIGH. Oh well its only $10, right?

Here is to hoping the sample choice pick problem has been fixed permanently.

I also didn’t get the e-mails, but I went to my account and chose the sample choice link and was able to get my choices in both accounts. Now for hoping they actually come.

My non-ace account was able to get a sample choice no problem right now! Used the link from the website (never get the emails anyway) so for the first time ever I got to pick the sample! Woop Woop! Got the berry lipstick for my mom!

I didn’t get my sample choice email until after midnight and I’m an Ace. But none of the choices were sold out yet so I was able to choose the guest editor box. All of the items look great, however I really wanted to choose the “impress me” rose gold eye shadow stick. And the one the comes in the box didn’t have a color description so I’m really not sure what color it is.

This is the first month that I ever wanted to get a second box. Probably bc I got the guest editor box last month so I haven’t had a surprise from bbox in a couple months.

I’ve had the issue with the spinning B logo for at least a week in Chrome so I had to quit using it and go to IE (which I HATE, but at least it works).

I was able to get in and select the curated box without a problem. I’m excited to get the curated one this time – I’ve never gotten it before. I was on the “beta” option for the +$20 and you couldn’t do that option with the curated box unless you bought it on top!

GO NOW! The site is working!!!

The Birchbox website is useless right now. I got a new debit card so I need to change my billing info on my 2 accounts and haven’t been able to. I’ve tried on iPad, phone, desktop, laptop and nothing. I’m just worried that I’ll make my sample selection and it won’t count for anything if they can’t bill me on the 1st. Grrrrr.

I couldn’t even log in yesterday and piddled about for what seemed like hours trying to get in.
To my surprise, I received an email today congratulating me on my choice. Huh? I didn’t even see the selections.
I had to email BBox today and ask if I could please make the selection myself.
Clearly a technical glitch, but so frustrating. I could be having a life! lol

Since there was no email about the website changes, I honestly think they went live before they actually meant to. Hopefully we get an email soon letting us know what’s up from now on 🙂

Hi girls I’m totally new and I would like to get my B subscription but I have a promo code for a free beauty blender but at the checkout the page said the promo doesn’t exist what happen can you help me? I already sent an email but no one is answered 🙁

My email came last night, unexpectedly. I clicked the link a few times and it didn’t work. I walked back past my computer about 30 minutes later, and it had loaded. I selected the On Point shadow stick, but it acted like the button wasn’t there. I gave up, but about an hour later I got the confirmation email.

I kind of think it’s interesting that so many people had trouble getting the page to load. And most of them tried multiple phones, tablets, apps, etc.

I did not have any trouble getting the page to load at any time. I was on a regular computer. I don’t do mobile. I really don’t see why I would need to be able to access the internet at all times (including at stores, in public restrooms, in elevators, in restaurants, and all the other crazy times I see people fiddling with their phones). And when I am at home, I would much prefer a large screen where I can actually see what I’m looking at…

I have three Birchbox accounts now thanks to the beauty blender promo… I had planned on cancelling one but I’m excited about these LOC products. I was able to customize through the website one of the boxes, my ace account I had to email them and my last account doesn’t show any options on my customize your box section, so I emailed them on that but nothing is in put in. I always get my ACE email, its weird that I didn’t get it this time. But I think if they can get that customize your box working for everyone that is a nice feature!!

I sent them an email…. I have no option to choose anything 🙁

After several tries was able to pick the Glam Guru 🙂 which I wanted but they didn’t have the option to pick both like last month :/ maybe it’s too much trouble or not enough demand? Don’t know but would love to see that as an option vs keeping a second acct.

I was able to pick the Impress Me shadow stick. Hopefully, I can figure out how to use it. Ha ha. The boxes are so pretty this month. Now I will just anxiously await my confirmation email to make sure it took. My page does say what my choice is and that they are preparing my November box so I hope I did everything I had to do.

I’m an ace and never got an e-mail saying I could make my choice, but did log in several times today and was finally able to make my choice a few minutes ago. I haven’t gotten the usual confirmation e-mail, though…

You don’t have to have an email link now. You can customize it from your page by going to “customize your next months box”. I wonder how many noticed this?! yayyyy. I got the “Glam Life” lipstick.

I decided to give it one more try tonight. I was able to select my sample. I wasn’t able to access the BB sale listed in the other thread.

It looks like they’ve done a total site update… and it hasn’t gone well. I had most of the troubles you all had, but finally the sample choice page loaded. Did any of you do the Birchbox Plus add ons? That has also been a mess. I still haven’t gotten a confirmation email with my correct order. The email and the site show two different things and Customer Service has been abysmal (for the first time in my Birchbox life).

Anyway, I hope they get it sorted out. Good luck everyone! I had the best luck on my laptop, FYI. My iPhone pretty much broke it was trying so hard.

I’ve tried to access it both ways, thru the email and directly on my account and neither work. 🙁 Really disappointing that they make updates to this and they don’t even work.

Huh. Weird. I never got a choose-your-sample email like I always do (I was thinking tomorrow was Ace day so I wasn’t freaking out)… were we just supposed to know to go to the site today?

I do like that you can choose from the site now instead of from the email, but it seems weird that we got no notice of that.

It loads fine for me, but no shadow stick choices are offered. I guess they are sold out? It’s just between lipstick (which I don’t wear) or the curated. I would have loved the curated except it has the one shade of shadow stick I already bought! I guess I’ll go that route though…