The latest Eco Salon Box launches today (6/29) at 11 AM ET.
The Box: Eco Salon Summer Love Edition Box (I believe that will be the direct link)
The Cost: $129 with free shipping
The Products: “This box will tease all your senses, with more than $470 worth of delightful, shimmery treasures to help you cool down, or heat things up even more; whichever you prefer. Love is in the air!”
Are you going to grab one?
26 comments
Brenda
Has anyone received their items from the CREO gift certificate? I’ve been in contact with their customer service department twice. They keep giving me excuses. I’m waiting to hear from Ecosalon. I’ve asked them to compensate customers who haven’t had their certificate honored. At this point, I will never purchase another box from Ecosalon. They should have dug a little deeper into CREO’s credibility before promising 1/3rd of the box value from an unreliable company.
ReplyAdam
Hi Brenda,
I’m sorry this has been a dissatisfying experience and I assure you we are listening closely. We realize we have been responsible for some anxiety for purchasers of the Summer Of Love Box, which is really unfortunate. The best we can do is to answer your concerns and get you the products you purchased, which we will do. While you may find our feedback suspect, I assure you that what I’m providing you with is factual, sincere feedback.
When we agreed to participate in this project, we knew clearly that that product line would not be launched by the time the Box was sold and that the products would be delivered at a later date. In retrospect we should have made sure that this was clearly communicated and I don’t believe it was. That’s entirely my fault.
Once the Box was delivered, people had a hard time reaching us. That I will also own responsibility for because it was due to an error in setting up the [email protected] email address. We are a small company at this stage and we each wear multiple hats. I had tested this address when it was set up and thought it was working perfectly, but it was not. We finally figured out the problem and to the best of my knowledge this glitch has been fully resolved.
I am a consumer as well as a business person. I don’t like it when my expectations aren’t met and I don’t like being given the runaround when I’m looking for answers. I assure you that I am not giving you the runaround or insincere “excuses”. When we screw up, we take responsibility for it and do our best to make things right. Customers are difficult to earn in a very crowded and competitive marketplace and we know full well that having any chance of earning customer loyalty requires that you both enjoy our products and trust us as a company, a brand and people. We get it.
The products for the EcoSalon Box will be shipping in the near future and everyone who has contacted us and provided their preference of conditioner and a shipping address will be notified of their shipment and provided with a tracking number. If anyone is reading this and has had difficulty reaching us, please email me directly at [email protected] and please accept my humble apologies for your troubles.
Sincerely,
Adam Anthony
CEO/President
CREO Care, Inc.
ReplyCloud
Did anyone receive their Creo Prints and Hair products yet? I just wrote them back again to ask about the status since I haven’t heard or seen anything from them since the 9th. I have to agree that I will think carefully before ordering another EcoSalon box that makes you redeem it via email. It’s been a pain in the butt thus far!
ReplyBrooke
I bought one and am very happy with the products. BUT, the Creo deal (half the box’s value) does not include a code to enter on the website & order yourself, it includes an email address to write to place your Creo order…. and they are not writing me back.
Anyone else???
ReplyAdam
Hi Brooke,
Very sorry for your frustration. We wanted to do a redemption code for this offer but our website wouldn’t accommodate a code for the offer we were providing for this Box. In the future we will not do another email redemption offer. Although the majority of people have no problem with it, there has been a sufficient number of dissatisfied customers to warrant a completely different approach in the future.
Please feel free to contact me directly at any time if you have the need.
Regards,
Adam Anthony
CEO/President
CREO Care, Inc.
ReplyCloud
I wrote them 2 emails and then emailed John at Ecosalon [email protected] to see if he could help out. I think it might be sorted out finally. Crossing my fingers that it goes thru smoothly and I receive the finally bundle. 🙂
ReplyBrooke
So I wrote to Creo via their website – under the ‘contact’ button. They wrote back very quickly, which is awesome. They said they hadn’t received my emails (though the email address is the same and I double checked my spelling, but it’s fine).
They said I could choose from 3 different formulas for the hair products: fine, coarse, or damaged. That also was awesome.
They said they’d send the 2 prints but that I do not get a choice, which I’m not thrilled with. I had already picked 2 out in my head. But I do like all 5 so I guess it’s ok.
So I advise everyone to contact them via their website. Good luck!
In the future I won’t buy a box if the redemption is like this… much better to go to a website and order with a code, by ourselves…..
Benita
Me too! I bought it mainly for the Honey Girl products and Bye Lines and I’m happy with them. The grapefruit oil is great for me too. But I was confused/annoyed with the Creo offer that makes up a significant chunk of the value.
ReplyAdam
Hi Benita,
Thank you for this feedback. We will think seriously about how to do this in a better way in the future. It certainly wasn’t our wish for people to be annoyed. Hopefully by the time your CREO arrives you will feel it was worth the wait!
Regards,
Adam Anthony
CEO/President
CREO Care, Inc.
Michelle
The box finally sold out this morning after Organic Authority put out an email about it to all their subscribers. I hope EcoSalon takes this as a hint that this box did not measure up to their previous ones and steps it back up for the next box.
Replylily
This is the longest I’ve seen this type of box available – still available. – 14 in stock
ReplyMichelle
Holy crap — how is it possible that over 10 hours after it went on sale, there are still 18 of the 40 boxes available?
ReplyKim
I’m too impatient to wait for prints and the hair products…..if I am reading it correctly
ReplyMichelle
Wow, I looked hours ago and they had 23 boxes left. Now, about 4 hours later, they’ve only sold another 4 boxes. There are still 19 left. I think this is unprecedented for them. Shows just how disappointing people think this box is. I’m unimpressed with it. I’m not buying one — and I always buy them….
Replylily
as of now …. This box is still available, tempting yet not tempting enough to purchase. I wish they would have less beauty products in this box, and more non parishable home items, or accessories.
ReplyLaura
Wow — this is the longest I have seen their box stay in stock on a release day! I passed on this one; it just didn’t appeal to me. BUT, the longer it stays in stock, the harder it is for me not to hit “buy.” Please sell out soon box so that temptation is removed! 🙂
ReplyJen
Yeah – the prints on Creo Originals look really pretty. I definitely don’t need any of the beauty stuff, but I might order a print from Creo.
ReplyCloud
I was on the fence about buying this one but after looking at the prints I thought they would look good in my office so I hit “buy.”
I enjoyed the last one I bought a lot. They included a great natural deodorant that worked for my stinky pits! I have been testing out dozens of them and this one worked really well so it made the box worth it to me. My pregnant sister swiped it from me after I kept raving about it to her. 🙂
ReplyEm
Which deodorant is this? I’m always looking for natural deodorant.
ReplyCloud
It’s the Verefina deodorant in a tub. That one works really well with my body’s chemistry, YMMV. Also, I really liked the Grapefruit and Spearmint scent. 🙂
Dashy
The deodorant was the only thing that appealed to me, so I ordered it separately.
ReplyKathy
Was anyone able to buy – I have been trying for an hour.
ReplyBrenda
Kathy, keep trying, 25 in stock.
ReplyBrenda
Yes, I got one. They have payments linked to Amazon. I already have an account with them so it processed quickly.
Reply
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