New Subscription Box from Burke Decor!

I received tracking for my replacement spa box. Also, our boxes will be rebill on the same date we signed up. For example, I signed up on April 23rd and will be rebill on the 23rd of the month. The May boxes will ship the last week of May.

Sometimes I can see my post and sometimes I can’t. It reappear so I cut and paste it here without links.

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****SPOILERS***
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Do NOT read if you WANT to be surprised
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First I want to give credit to Burke Decor for promptly responding to my email last week, emailing affected subscribers, and sending out new boxes. I have my replacement home decor box 1 week after emailing their company. I know it was a disappointing thing to go through. I was disappointed too. However, not many subs respond as quickly or do the correct thing. Thank You Burke Decor for responding quickly and doing the right thing.

This time the inner box is larger and there was an item laying on top of the Burke Decor box. I do wish that in future boxes that an information card is included.

1. Chilewich Black 72″ table runner. I’m guessing it might be this one. It will be useful in my house because I have boys. $50? Guessing because I think the link is correct, but not 100% sure.

2. Ted Baker London Tweet, Tweet, Tweet Brogues lined notebook. This is really pretty. The first inside page has pictures of birds. The pages feel heavier than other notebooks. There is a ribbon to mark your spot. Apx. $20

3. A full set of Thomas Paul Metamophosis coasters. Yes, I did receive all 4. Very pretty with a butterfly on it. I’ve been wanting coasters I can use. They are sturdy and should not break. This is always a concern in my house. $18

4. John Robshaw Textile Home Embroidered Card Set. These are amazing. The card has an embroidery design on it and feels like cotton. $45

5. Kobo Sakura Blossom Sakura Blossom cherry blossom, ylang-ylang, lilac pure soy candle. I think it is the same one as the link. It did not arrive in the box. This is a heavy candle in a glass container with a lid. I love the smell and have no other scent like this. $37

6. Bonus??? – 3 greeting cards by Halle Cisco. Each card is wrapped separately. Apx $7.50

***************
****SPOILERS***
***************
Do NOT read if you WANT to be surprised
***********************************

First I want to give credit to Burke Decor for promptly responding to my email last week, emailing affected subscribers, and sending out new boxes. I have my replacement home decor box 1 week after emailing their company. I know it was a disappointing thing to go through. I was disappointed too. However, not many subs respond as quickly or do the correct thing. Thank You Burke Decor for responding quickly and doing the right thing.

This time the inner box is larger and there was an item laying on top of the Burke Decor box. I do wish that in future boxes that an information card is included.

1. Chilewich Black 72″ table runner. I’m guessing it might be this one. It will be useful in my house because I have boys. $50?

http://www.burkedecor.com/collections/chilewich/products/grid-runner-in-black-design-by-chilewich

2. Ted Baker London Tweet, Tweet, Tweet Brogues lined notebook. This is really pretty. The first inside page has pictures of birds. The pages feel heavier than other notebooks. There is a ribbon to mark your spot. Apx. $20

http://www.tedbaker.com/row/Mens/Gifts/Gifts-for-Her/FLAXX-Brogue-notebook-Coral/p/120458-52-CORAL

3. A full set of Thomas Paul Metamophosis coasters. Yes, I did receive all 4. Very pretty with a butterfly on it. I’ve been wanting coasters I can use. They are sturdy and should not break. This is always a concern in my house. $18

http://www.burkedecor.com/products/set-of-4-metamorphosis-coaster-dishes-design-by-thomas-paul

4. John Robshaw Textile Home Embroidered Card Set. These are amazing. The card has an embroidery design on it and feels like cotton. $45

http://www.burkedecor.com/collections/john-robshaw/products/embroidered-card-set-design-by-john-robshaw

5. Kobo Sakura Blossom Sakura Blossom cherry blossom, ylang-ylang, lilac pure soy candle. I think it is the same one as the link. It did not arrive in the box. This is a heavy candle in a glass container with a lid. I love the smell and have no other scent like this. $37

6. Bonus??? – 3 greeting cards by Halle Cisco. Each card is wrapped separately. Apx $7.50

I’m going to post my box in a few minutes. I need to read my tracking email better. The tracking email that I received is for the Home Decor Box only. I confirmed with Burke Decor that the Spa replacement boxes will be going out in the next few days. They wanted to concentrate on the Home Decor boxes first. I can understand that because most of the comments on this post is about the Home Decor box. I also sent in an email to find out when is the next billing and shipping date.

Spoilers in a few minutes and then pictures up on MUT for those that want to view them in a little bit. It’s been crazy here so I haven’t had time to research or take photos. The advantages and disadvantages of having a home office.

Received shipping email. It looks like I’m getting one missing item for each box. I really hope they are nice products. Especially for the home box. I so wanted this subscription. I already cancelled but might reconsider.

I will be receiving my replacement boxes tomorrow. I can’t wait! I’ll be posting tomorrow whether it is good or bad. I expect it to be all good!!!

Just received shipping email. Am looking for to seeing what Burke Decor intended for the home box.

I rec’d my box today. I think along with everyone else I was a little disappointed. I did appreciate the email I rec’d from Burke explained the oops on their part. But I have yet to see a shipping notification for the supplemental items either. I rec’d the email 5 days ago and was told the box would be sent in 2-3 business days. Maybe they aren’t sending out shipping notifications? Either way I’m going to give them the benefit of the doubt! if this happens multiple months then we know!

I just received a shipping notification for the additional box!

Received my box today. 2 small glasses, a very small bowl (unglazed on outside) and 2 coasters. When I signed up for this subscription I thought it was going to be an actual curated subscription box. Even though I was told that my box was incomplete and another box to follow I feel that this was just a way of getting rid of overstock or clearance items. From what I have read of other subscriber boxes these are all random items and not a thought out box. I am really on the fence and will wait to see what follows in supplemental box. Haven’t received shipping notice yet. I would estimate my box value to be far less than what I paid for the subscription. Hard to give it a retail value as I feel that these items are clearance. I really hope this was not the original intent and that this is a good home décor subscription as that is what we were all looking for.

Got home from vacation last night and my box was waiting for me. I wouldn’t say it’s terrible but I’m definitely happy more is coming since what I received comes nowhere near the $120 value we were promised. I got the following:

– Two small glasses that seem to be from this collection: http://www.burkedecor.com/collections/bar-glasses/products/fern-and-frond-glasses-design-by-roost
$12 each so $24

– Two cocktail napkins that look similar to this but have a different pattern I can’t find on their site:
http://www.burkedecor.com/collections/napkins/products/greek-key-embroidered-cocktail-napkins-design-by-trina-turk
Sold in sets of 4 for $24 for $12

– One tiny bowl (for dipping sauces I guess?) that I think is this:
http://www.burkedecor.com/products/dauville-porcelain-gold-glazed-small-bowl-design-by-canvas
$23

The unglazed exterior of the little bowl is a bit grungy – hopefully porcelain is easy to clean. Can’t wait to see what else is coming! I haven’t seen any tracking info for the second box yet.

Just curious… has anyone received tracking info for their supplemental box? I wonder if they are going to wait and ship all of them out at the same time or ship them out in waves as they are completed.

We wanted to follow-up on everyone’s initial feedback and sincerely apologize for all the concerns noted below We hope to better explain how this happened, so that you know we are aware of the problem and have made changes to insure this never happens again, as well as make necessary corrections and remedy all concerns as quickly as possible.

Our editorial team created a variety of carefully curated sample boxes for each Spa Box and variations of the Home Box for our packaging team to emulate when filling subscription orders. While we were still in a very soft launch phase (last week), we had a much larger response than anticipated. In the effort to process orders in a timely manner, we had a very new employee of ours to assist in packing. Unfortunately, the boxes packaged by this individual were shipped without final approval resulting in boxes going out that were not curated to our desired standard or composed of the intended value. This affected many subscriptions and we cannot apologize enough for the let down or imagine what a disappointment this must have been upon receiving your first box(s).

Please note, we have been working to reach out to all individuals who have been impacted by this and let them know that we are re-sending new boxes gratis to all subscribers who received incomplete boxes. To be totally honest we are horrified that these boxes went out half packed, these boxes do not represent in any way our vision for this service. Replacement boxes are being sent within 1-3 business days.

Thank you for your feedback, we look delivering the correct merchandise as quickly as possible. If you have additional questions or concerns, please contact us @ 888.338.8111 (9:30-6pm EST). We will be reaching out to anyone who has noted difficulty with cancelling to assist as well. Thank you.

I will give them the benefit of the doubt to make up for this with their second shipment box, but as of right now I am completely disappointed with this subscription and feeling pretty stupid for jumping on a new subscription. I purchased the Home box and the Warm & Earthy box.

My Home box included:
*2 cloth place mats made by Simrin that are beige with a green leaf pattern (might be a gingko?) – could not find these on their website or anywhere online
* 2 of a 4-piece appetizer dish set by Vagabond Vintage http://www.burkedecor.com/products/ser-of-four-handpainted-blue-and-white-ceramic-appetizer-dishes-by-vagabond-vintage the set of 4 is $23 on their site, so the 2 should be $11.50
* a “buttering board” by Ferm Living – http://www.burkedecor.com/products/black-stripe-buttering-board-design-by-firm-living $20.75 on their site
So 4 items for a total value of maybe about $50 overall. The items do not seem to be curated or even go together.

Warm & Earthy Spa Box:
* Lucia No. 3 Tea Leaf & Wild Honey Soap – this appears to be part of an 8-soap set of guest soaps: http://www.burkedecor.com/products/lucia-box-of-assorted-guest-soaps-8-lucia The set of 8 is $13.50, so 1 bar should be about $1.70
* Simpatico Tea Solid Perfume – http://www.burkedecor.com/products/printed-solid-perfume-in-tea-design-by-simpatico $16
* Simpatico Bar Soap in Ambergris – http://www.burkedecor.com/products/fine-bar-soap-in-ambergris-design-by-simpatico $11
* Lucia No. 4 candle (about a votive size) – looks like this one BUT there was no box, just the candle http://www.burkedecor.com/collections/candles/products/lucia-mandarin-tomato-flower-soy-candle-lucia $22
So again, 4 items worth about $50 (although it makes me rather sick to think of paying $22 for a votive candle!) with not much apparent curation.

I don’t understand why they would break apart sets of items they sell in their store to ship in these boxes. I suppose that’s why there wasn’t anything listing the items shipped. I’m hoping the second shipment will make up for this feeling of regret, but it would have to be pretty incredible to do that. Further, I have tried to cancel my subscriptions multiple times through their website, but the “manage subscription” link only leads to an error page. I tried clicking on “contact us” but that only opened a new tab in my Chrome browser….. Finally I resorted to leaving a message in their online chat option.

My Home Decor box had the two floral placemats, a 4×4 picture frame and a tiny seashell dish in which I have no idea what to do with. The spa box also had the tiny little hotel soaps. I’m very upset. Such a crock, I’m not waiting to see whats in my “missing item” box (which is crap). No one makes that kind of mistake with every customer. I’m cancelling my boxes now.

I had high hopes for this sub and especially at such a high price point. Reading through everyone’s products makes me feel like they wanted to get rid of a bunch of clearance items and what everyone got was what it was supposed to be. Why else did they send an email after people started to complain about it? I guess they realized how everyone noticed the low value. So they send an email that a “handful” got missing items but from the looks of it, everyone has missing items. I mean how does a sub forget everyone’s items? I hope I’m wrong and I’m totally not trying to sound negative but that’s what it looks like to me. I hope the second shipment changes everyone’s mind. It is good that they aren’t ignoring the issue and are trying to fix it but I hope they didn’t try to pull a fast one over us.

At first I thought that it was the Home Decor boxes that had “missing” items. My box was the “Floral and Fruit” one and I got the same email today, so it certainly does seem to be more than a “handful” of subscribers. The Spa Boxes are supposed to have 3-4 items and I posted my four here yesterday. Two of the four were little hotel flat type soaps– I looked on their site and they sell a set of eight of those soaps for $13ish. Waiting to see what the “extra” items are– there was so much excitement for this sub and now it has begun with so many disappointments… I feel bad for those that received the Home Decor Box–that had the potential to be great…

I also received email that my second box will be on its way as I was missing some items. Email said a “handful” of subscribers were missing items but based here it sounds like something a little more. I am so glad that PA Anna posted with reason to wait and see or I am afraid that I would have been very disappointed. I hope that this is just growing pains and not that they were trying to get rid of items so offered subscription boxes with not enough items to send based on the response and hoped no one would say anything. I hate to sound negative but I am concerned as you always expect the 1st box to be wonderful and then it can go downhill from there. But to have this many issues at the beginning is rather discouraging and sad. Obviously their response was great but maybe they need to up their quality control.

I also received an email informing me that additional items are on their way. Part of me says hmm…but the other (sub box) part of me says “YAY! TWO boxes!” 🙂

My Home Box arrived today and it’s very disappointing to say the least. I’m not even sure what you do with 2 out of 3 of the items other than use as coasters. And my other (main) item was a set of 2 floral placemats (I assume they’re placemats). My box is certainly not anything like what they showed in the stock photo….more like 3 of the smallest clearance items they had. It’s a shame because they have such nice items on their website. I’m definitely canceling 🙁

Just got the following email…looks like a response to PA Anna’s issues

Thank you so much for subscribing to our brand new subscription box service. We are so excited to share our products on a regular basis!

You first box is on its way to you! We wanted to follow-up and let you know that in our rush to send out the first shipment of boxes, we had a handful that were packed a little too lightly. We will be sending some supplemental goodies your way to complete the full box. So sorry for the inconvenience, we are working out a few kinks on our end to bring you a delightful assortment on a regular basis. Your supplement box will ship out within 2-3 business days.

Please let us know if you have any questions!

Melinda
BURKE DECOR

I’m dying to know what’s inside the Home Decor box. Mine won’t be here until Friday 🙁

My “Floral and Fruit” Box came today– for $51 I’m a bit underwhelmed… There are 4 items, 2 of which are little hotel-sized Lucia soap bar(lettes), ther is a NEST Orange Blossom Liquid Soap (10 oz) with an oversized bar code sticker slapped across the bottom that says $22, and the fourth item is a small Lucia Soy Candle.

I received a tracking number associated with my order. It should come quickly since it is coming from Ohio. I hope the package goes out tonight!

Thanks so much for all the positive feedback! We are crazy excited about this amazing response! We have never done anything like this – the Burke Boxes seem like such a natural fit for us, and we hope you enjoy them!

We are currently resolving some of the kinks in the system that were brought to our attention. Please bear us while we work through them.

As for some of the questions we have received:

Your first subscription box will ship within 1-2 business days. For the rest of your subscription, the boxes will ship at the end of the month, based off which monthly subscription you chose.

We are not currently shipping international Burke Boxes, however we are keeping that option open for in the future. Please check back.