Beauty DNA Subscription Box Review – March 2015

I feel I have to share my terrible experience with Beauty DNA’s customer service. This was my favorite subscription box for a long time. After about 4 months, I started to receive duplicate types of products – face wash, eye cream, etc. and I was getting overloaded. I switched my profile to limit the types of things I would get, and the next month received….nothing. No word from Beauty DNA, nothing. I emailed them to ask about my shipment and they told me it was en route. Two more weeks…nothing. No proactive response, no acknowledgement of my original email. Emailed again. They then said they couldn’t find a match for me and to change my profile (after already telling me my order was on the way). I politely responded that I was receiving duplicates and still had 35 unique types products on my profile (75 if you include the different formulations for each). The next email, no warning, Beauty DNA canceled my account without even confirming with me that’s what I wanted to do!

I’m pretty flexible when it comes to boxes – after all, it is a gamble. I’ve never even considered posting a negative review about a company until now. Lying about shipping a product and then advertising a profile with 100s of options that you don’t actually get to receive seems deceptive to me. Then, to cancel my account when I say I didn’t want to receive duplicates was a little too much. Just don’t want others to sign up expecting a wide variety of items and learn the hard way like me!

I thought they had stopped sending an extra item with low value matches . I had a low value match last month with no extra item. I emailed them and was told their only guarantee is that the item will be valued more than the cost of the box. When I joined, I thought the guarantee was at least $40 but I don’t see that anywhere on their site now. So maybe I imagined it! I have gotten some great products in the past and also some very high value items. I will give it another month or two but if I get another low value box I will probably bail out. I have plenty of products and, for a similar value as cost, I’d prefer to pick my own products. My box is due this week so we shall see!

I got the Sarah McNamara Heal Everything Balm which is worth $26…NOT really worth a $25 box. I’m rather disappointed, b/c at that point I might as well get something I want for the money spent on the box. I’m happy that you get great boxes, but I do think it’s uncool that it seems like they send you higher value items b/c you have an awesome blog!

I’ve been happy with the products they’ve sent me, but I’m not thrilled with the value. My first box had a $90 serum in it. I don’t expect that kind of value every month, but my last 2 boxes have been in the $30 range. That’s not great for a $25 box, in my opinion. I’m giving them one more month since my first box’s value was so high.

I am loving Beauty DNA!! I’ve been getting it for a few months now, and the value and variety is consistently there. This month I got the Complete Eye Renewal Balm by Algenist – currently $65 at Sephora. Great deal for $25! Love the product which will surely last for months. It’s so rich, I only need a tiny bit.

Anyway I recommend this sub. I always get items with solid value, and nice quality that match my profile. I have yet to be disappointed!