Eco Emi Beauty Mystery Box Sale

Yesterday, I received the March 2015 Variety Box as a replacement/apology for a leaky sugar scrub and no response for 5.5 weeks after ordering two of their Random Beauty Boxes. Even though it took forever and they have lost the trust of a lot of their customers, I’m very impressed with this box and feel it is a more than fair resolution to my issue. It’s even something to which I would consider subscribing in a few months, if they can get things running smoothly again. I got:

Black Dahlia nail polish in Bells of Ireland (featured size, 8 ml)
ROCKin Green Auto Dish dishwasher detergent (2-use? sample packet)
Mineral Hygienics Multi-Tasker Concealer in Medium (full size)
Skin&Co Roma Truffle Therapy Serum foil packets (3)
Plum Hill Body Wash in Coconut Lime (2 oz)
7th Heaven Naturals White Thai Rejuvenating Facial Masque (1)
Dark Chocolate Fruit and Nut Candy Bar
The Veda Company Harmony Blend Tea (2 bags)

I ordered two Random Beauty Boxes boxes and received them both. My only problem was one leaky sugar scrub. I emailed them a couple of times, but with all of the issues other people were having, I had decided to count myself lucky and move on. I just got an email from them, 5.5 weeks after my initial complaint:

Ashley,
We apologize! We have had some turnover and it has taken us some time to get a grip! We are sending you a March Variety Box for all your trouble.

It may have taken a while, but I’m pleased with this resolution. I hope the rest of you are able to resolve your issues as well.

It did take several emails and filing a dispute with PayPal, but I received a full refund on all ten boxes from Eco Emi. Apparently, I ordered my boxes on March 8th during the window when the link for the Random Beauty Box was still active, but led to Random Boxes filled with samples, rather than deluxe beauty products.

I ended up throwing about ⅓ of the items away. A lot of these were food items with no expiration dates. I also through away beauty products that appeared questionable – no labels, leaking, generally appeared old, etc.

The remaining products I am going to put in a box for goodwill. What an ordeal. Glad it’s over and thanks for everyone’s help. I feel very lucky that I received a full refund.

I had suggested to my family that one of these mystery boxes would be a good addition to my Easter basket. Yesterday I found out they took my advice. Here is what I got:
Balanced Guru Intuition (appears to be 10/14)
Suncoat polish in light pink (no idea of date)
Mineral Hygienics blush in Mystic Mauve (12/14 Variety Box)
Hemp Organics lip tint (2/15)
Deep Steep handcream in tangerine (10/14)

I ordered the Random Beauty Box and received the random variety box as well. The random box products look old and not edible or usable as indicated above. I contacted eco emi informing them I ordered the random beauty box and they indicated “We suspended the deluxe beauty boxes on March 1st. We have only had the random variety available. I am sorry for the misunderstanding.”
I sent eco emi a picture of their website showing the Random Beauty Box was available for purchase and the variety box they sent was unusable, but I haven’t received any further communication from them.
March hasn’t been a good month for me with subscription boxes. Hoping for a better April. 🙂

My credit card company refunded my money in disputed transaction. Kelsey did email me that should would replace ruined items, but not counting on it. This sub box is circling the drain.

The email that went out said the sale would end March 6th 8am CST. It appears that everyone who ordered the $13.00 random boxes ordered after that. These are the ones who PayPal receipt will say “US Random Box” instead of “US Random Beauty Box”. Yet the link was still live leading people to believe they were ordering random beauty boxes. I still have the email and the clickable link today leads to the random boxes. I can see how someone would think that they were still buying a random beauty box at a larger discount because Eco Emi wanted to zero out their inventory.

It makes me sad to write this. I did have wonderful experiences with Eco Emi. I’m not sure of everything that is going on behind the scenes, but I am surprised to see “K’s” name again. Very surprised.

The Melk Chocolate bars apparently are from the October Variety Boxes. They have no expiration date, so I’ve written to the company that makes them to ask if they are still edible. They would have to be over six months old at this point, so i’m guessing that they are expired.

I received my boxes today. I ordered several (10) to share with my 5 nieces. I will NEVER order anything from this company again. Absolutely gross. Expired food and food with no expiration date at all. Beauty products ½ opened/unsealed with no ingredient list, production date, etc.

Here are just some of the items I received:

(4) Samples of very small pieces of dark chocolate with no expiration dates – inedible.

(2) Melk Chocolate Bars – no expiration dates – inedible.

(3) Samples of almonds, crushed and broken – no expiration dates – inedible.

Humus – expired April 2015 – inedible.

(3) Coffee (Bean Perks) – no expiration date – undrinkable.

(2) Ellbee’s dips – no expiration dates – inedible.

Lavish Mask – unsealed – no ingredient list – dried up sample – unusable.

2 glass vials of spice/powder? No ingredients, no label, no directions. What is this?

BeeUtifully Organic After Sun Cooling Lotion… Unsealed, leaking, gross, and unusable.

Chipped glass vial of Lash Conditioner. Actually – I received (3) of these total – only one vial has chipped glass.

4 Caveman cookies from 2 boxes, all with no expiration dates, and therefore, again, inedible.

2 Herbalista samples, no ingredient list – unusable.

EVERY SINGLE BOX has items without ingredient lists, production dates, expiration dates, etc. It’s one thing for this to happen occasionally with a beauty product, especially if the website has a link where you can go to find more information on the product, but it’s inexcusable to send out expired food/food without expiration dates. Actually, it’s more than inexcusable, it’s unsafe.

How in the world am I to know if it’s okay to give these food items to my children or use these products on their skin or my own? Without production/expiration dates and ingredient lists, there is NO WAY TO DO THIS SAFELY.

The thing about subscription boxes that purport to send out beauty/home/lifestyle products that are natural and holistic is that they have a RESPONSIBILITY to provide us with information like production dates, ingredient list, allergen information, expiration dates, etc. A basic premise is that these products/food items are not going to have preservatives. Therefore, we can only assume that the shelf life of these products will be considerably shortened and without this type of vital information, there is simply no way to use this stuff safely.

I have never order anything from ECO EMI before now and I never will again. It was a waste of my time and money to order them and a waste of my time to open these boxes.

I am very disappointed in this company and feel completely misled by them. When I clicked on the link from MSA, the promo made it sound like I would be receiving 4-5 new full size beauty products in each box. What I got was unlabeled glass vials and expired food. Gross.

To be fair, I did receive 3 full size items total from the 10 boxes I ordered:
(1) Nail Polish
(1) All Natural Face Vegan Gel Eyeliner and (1) Diva Stix (I won’t be using either of these products until I do some research online to make sure that they are safe, as again, there is very little information provided on the product labels.).

I also received a Hemp Organic Lip Tint in Rose. I’m not sure if it’s full size (it’s pretty small), but it is sealed, so that’s a plus!

Sorry for the long rant, but I’m tired of being taken advantage of by some of these companies and it’s time for companies that produce natural and organic beauty products to label all of their products (foil packet, deluxe/travel sample, or full size) all of the time with
– Production Date,
– Ingredient List,
– Sell or Use by Date.

It also goes without saying that it’s inexcusable for food to be sent out without an expiration date.

I’m going to give EcoEmi 24 hours to respond and then I’m opening a dispute with Pay Pal. I’ve asked them for a full refund, as I don’t want any other products from their company.

I received one of my ordered boxes yesterday. Hope they get back on their feet. Must be a small company.

I’m really upset and not sure what to do about this….I ordered 5 boxes on March 8th after carefully reviewing the Nov-March boxes to see what they contained and after reading that many people here were receiving the March box.

I too never received order confirmation or shipping confirmation. Last weekend I emailed Eco-Emi CS and nothing. Then this Monday (the 24th) I called and left a message on their CS line (nothing). Then Friday I called again and left another message saying that if I didn’t hear back from them soon, I was going to have to file a Paypal claim. Then today out of nowhere, the boxes arrive (the date on the label is 3/26 meaning that they didn’t ship them until 2 days ago; 18 days after I placed my order and after an email and a call).

The boxes DO NOT contain items from the Nov-March boxes. In fact they are a mix of older beauty, food, and random items like pencils and water bottle cleaner tablets. I think that there was one full size item (a nail polish) between all 5 boxes. I haven’t done value breakdowns, but they look really low. I do not feel like this was at all what was described when I purchased. I looked back at the site description which has been changed to now say that it is just “random items” from past boxes which is what this feels like, but not what was described when I purchased it almost 3 weeks ago.

Not sure what I should do. Obviously trying to contact CS will be pointless. Should I file a Paypal claim? I feel badly because I did get items, but it is not what was described when I paid them.

I ordered 2 boxes at $13 each and paid with paypal on March 12th after reading reviews on here. I never even got an order confirmation from eco emi. I filed a case on with paypal over the weekend. Eco Emi did not respond but issued me a refund this morning so I am happy about that. I never recieved any kind of response from them when I emailed them directly.

There is hope ladies! I recv’d this email, after I had given up on any reimbursement for my damaged and missing items. I stopped trying to reach them wks ago. I am so pleased that they are now working on making things right for me. I hope this means all others who had issues with the random boxes will be taken care of as well! See email below:

Elle,

Thanks for the note and the voice mail. I can’t guarantee that we have those exact items still available but we will send you a couple of full size items that I am sure you will love. Give us a week or so.

Thanks,

Kelsey

I just emailed them concerning the random box I ordered a week ago but have not heard anything about. Basically, I ordered one box last Thursday and it came this Wednesday. I also ordered one last Friday and haven’t heard a peep on it. I’m not really expecting a reply considering what others have posted, but I felt like I needed to let them know for the record. If I used social media I would post there too, but I don’t.

I ordered two of these random boxes, and they came in today. One of them is the March box, which isn’t random at all. I’m kinda bummed that both boxes aren’t random items, but oh well.

March box: The sugar scrub leaked everywhere. I mean everywhere. It got on everything in my mailbox. Needless to say, the scrub is completely dry. lol I emailed them, so hopefully I’ll get a replacement item or something. Although, I don’t particularly care for the smell of the scrub, which now permeates my entire house. lol I’m not a fan of the perfume either, although the little bag it came in is cute. The eye shadow, Ambition, would be okay as a brow bone highlighter, I guess, but I have about a million of those. The facial cleanser, I will use.

The random box included Deep Steep Hand Cream, Mineral Hygienics Blush (Bambino), Balanced Guru Energy Mist and Authority Cosmetics Nail Lacquer (I Heart You).

I ordered this Random Beauty Box the day that Liz posted this and received it a couple of days later. I loved the box, so went back to order another, and for some reason I kept scrolling down the page and I saw that they had another box, this one just called the “Random Box” for $13 so I ordered it. It arrived today and is the February box, and it has 9 items plus rose petals for the Valentine’s theme. The items are also individually gift-wrapped. What a great buy! Additionally, from reading their website, I don’t think that Eco Emi is ending altogether. They now have a monthly “Lifestyle Box” (which they also seem to calling the “Monthly Variety Box”) for $15 and subscriptions are open (they have a cool counter that counts down the time left to subscribe to get the next month’s box). The description says, ” A box may contain everything from skin, hair, and nail products to nutritious snacks, teas and seeds.”

I ordered mine on Saturday morning, and got it today. I think I might have gotten the March box because the item list card says March and I haven’t seen my items in any of Liz’s reviews. Here’s what I got:
Sugar Scrub by Grain Bath and Home
“Always Loved” Perfume by My Daughter Fragrances
Gentle Peptide Cleanser by Jillian Wright Skincare
“Ambition” Eye Shadow by Haughty Cosmetics

I’m pretty happy. The card lists a value of $92, with 2 items being full size.

I got a March box! Talk about random! It had a card with March 2015 and details for the items and I would say what’s in it but it will be a big spoiler alert so I feel like it should be up to Liz, lol! It’s absolutely great tho. I love it, it had an item that leaked and one that was missing according to the card but I emailed them and I feel confident they will replace these items bc they truly do have AWESOME customer service.

The first two I received were Jan and Feb boxes. Then I ordered 2 more which were identical and were random items. I’m really happy to see the hand cream and the energy mist in the random items boxes.

I ordered 3 more today. I am hoping to see scrubs! I’ve been sharing with my sister each time I ordered. She is hoping for more chocolate soap since I kept the one that came in the first order 🙂

Just got an email from Eco Emi. They’ve reduced the price of the random boxes to $16.99.

I recently subscribed and my first box was February, which I loved. I bought 2 of these random boxes before I realized they were sending out Jan, Feb or March. I was hoping to get one of the earlier boxes because I thought they were super. I got my boxes today and received Jan (least favorite of all past boxes) and Feb (repeat of my first box). I have GOT to start reading everything a little better 🙁

I got my box today and was a little disappointed, I expected it to be a mix from past boxes, not just one of the months. Mine happened to be January which was my least favorite box. It’s usable, but probably not something I would have spent $18 on. Oh well, I guess that’s what happens when you go for a mystery box.

Just got an email saying they’re ending the beatuy box 🙁 Makes me sad, it was one of my favorites.

I decided to go for it. I really liked all your reviews for this box, Liz! Plus, I’m a complete sucker for a mystery box!

Super excited for this! Been watching this sub and reading reviews since I discovered MSA in December. I ordered a box last night. 🙂