POPSUGAR Shipping Updates + February Box Sold Out!

Just got a notice that my February box shipped. If people are curious, I got my subscription with the Black Friday deal.

Hey Liz! I’m glad you added a note to your page about February boxes being available for current subscribers. They emailed me today and said active subscribers are getting the February box (as you said above). Yay for that. Between the emails with them and them saying they were sold out on there site it got confusing! Glad it’s all worked out! Thanks!

Ok, please don’t tell me they are doing what I think you are saying. I had a three month sub ending dec. to my surprise, because I did not read fine print or whatever, I received jan box because I didn’t cancel, not realizing the sub kept going at regular price. If I received Jan box, why wouldn’t they consider me as a regular subscriber and send me feb box?(which I accidentally on purpose forgot to cancel).
What you are saying is they oversold feb and are randomly deciding who is dropped? Does this mean I will get March if not sold out?

I can’t even figure out how to get in my acct to see status.

Would love to get to bottom of this. Thanks!

Regarding February’s must have pop sugar box: So I spoke with PSMH customer service earlier today and they are completely sold out of February’s box as Liz stated above. I have a reaccuring subscription and they never billed me for feb. (I’m sure some of you have/might have the same problem). So I emailed them and they said the only way to “possibly” get February’s box is to order and click the “waitlist” box. But don’t count on getting one. I personally was excited for this month (February’s) box and I’m upset they didn’t auto bill me 🙁 I think February’s box sold out fast because of the promo code(s) they had last month. I don’t want this to happen to me again so I’m going to purchase the March must have box in the morning to guarantee I get it. Congrats on those who receive the Feb box! Lucky ducks! I have a feeling it’s going to be a good one. The last 2 MH boxes and the holiday edition box were great, so I’m really thinking they will have a good one this month. I’m so glad you have this page Liz! I absolutely love your reviews! Your awesome!

Has anyone been charged for their February box yet? I bought the January box and I did check “gift” but would love to get the February box too! Hoping I get it since it is sold out…

I would love to subscribe to PopSugar. I only got December and cancelled, because I don’t need more stress. This is supposed to be fun. First, it is expensive. Second, I can’t spend my life online looking for spoilers, deals, coupons, sneak peaks and discounts that pop up arbitrarily at any time, and then have to go adjust my subscription accordingly. Third, $40 is alot because, you know, there’s always an item or two that’s not suited to me.

Why not just drop the price to $33 and cut the games with promos? Everyone pays the same, gets the same. Of course a new customer discount is standard for any sub, but really NEW, not ‘new’ every other month!

I find it odd that so many people are complaining about getting auto enrolled to the subscription because they chose to check the gift box….the coupon clearly stated that it was for half off your first month on a subscription… People are saying its shady that they were enrolled but really they are being shady by trying to bend the rules to get a one time box for themselves half off…

Are we sure they are really sold out for Feb? I find it odd I never received an email regarding any of this info and I don’t see anything posted on their FB page or website.

Liz, could you reach out to Popsugar and ask why they are having continued customer service problems/delays?

Thanks!

I ordered my January box at the half off 24 hour sale on 1/15/15 and received it yesterday 1/22/15. I am located in Ohio if that helps give anyone a reference for those that haven’t received theirs. I originally planned on either swapping the hat or gifting it but I was curious and tried it on. Never tried a slouchy hat before and loved it. I really got the box primarily for the Keepcup and the eye gel pads. I hope their February box is great since it is “sold out”. LOL.

Just got a tracking # & ETA of 1/26 for my 50% off January box (it states January box on my order info). I was able to cancel my February box before the 1/23/15 deadline for billing–and got an immediate email confirmation. Now to watch and make sure they don’t bill me for it anyway.

For what it’s worth, I ordered the January box at half off on 1/15, received a confirmation immediately and then a shipping notification on 1/20. It’s scheduled to arrive on 1/24.

I did check the gift option and it looked like I was signed up for a February 2015 box, but I just clicked on ‘Cancel Subscription’ and clicked yes when it asked me if I was sure. The pending shipment for February changed to N/A and I received a cancellation email immediately. However, I had to go to my desktop to do this. It didn’t work on my phone.

There’s hope!

I’m so annoyed with this company at the moment. I placed an order for the January box, which I never received and now online all of my information is gone, like I never ordered the box in the first place! So I gave them my money for nothing, and their customer service is terrible!

Would someone please tell me how to cancel? I don’t see the option on my account according to their terms instructions. I bought my first box as a gift with the half off deal, but it says I have a monthly sub. It also won’t let me delete my credit card even though my box has shipped. Frustrating!

I think it’s good for them to scale back on the number of boxes and sell out early. As someone else noted, the fire sale prices on boxes are really discouraging for subscribers who paid full price. That being said I waited for spoilers on December and LE for Her before getting them, but those were my first PSMH boxes so I onky exploited the late discounts a little. 🙂

The MUSTHAVE10 code isn’t working now. They are really inconsistent with coupons and sales. They should provide benefits for being a subscriber and not someone who is buying one box at a time.

I am glad I have read this and all the comments. I purchased Jan. box with the 50% discount “as a gift” and got auto-enrolled for Feb. I agree it is a shady business to auto-enroll and to charge for the next month so in advance. I haven’t received the shipping notification, but I am going to cancel on Friday at the latest.

It was back in September I used Rue La La voucher for a single box and cancelled immediately after I received the box. Even after my cancel request, POPSUGAR still charged my credit card for October and shipped my box. I reached out to customer service and they told me not to open the box and they emailed me the return label. They refunded me upon receipt of unopened box. Just in case if happens to some of you, just don’t open the box if you receive it by mistake!

I only like 2-3 boxes out of whole year, so there is no point for me to subscribe on the regular basis. So, I will take a chance on spoiler/discount and if they don’t offer anymore due to sold out, etc. that’s my luck and I am ok with it 🙂

I wonder why I didn’t get this email. Sounds like they are being smart and scaling back.also sounds like a good way to keep people who signed up with the 50% off jan box from canceling for feb. I know I wanted to because I really can’t afford it but now I’m afraid to cancel incase it’s amazing and I can’t get it after the spoilers. Right there is good marketing.

I ended up cancelling despite it stated jan box is pending. Crossing my fingerd I will still get jan box without any hassle

Thanks to everyone for posting. I checked my account and it showed that I have a monthly subscription despite checking january box is a gift

I would actually like to cancel my subscription, but I didn’t receive my January box. I really don’t want to risk Pop Sugar canceling my subscription and the box that they already charged me for (just hasn’t shipped yet). What a mess it would be to get that refunded.

At this point in time with PopSugar it’s a mystery what will show up at my door and if I will be billed. I received a January box despite unsubscribing but can’t find the charge. My account says N/A and I keep hitting cancel but nothing happens and the cancellation option is still there. It’s a quite baffling and if I see a charge my head might just spin around.
Now as far as them working out the kinks…their answer is to charge subscribers earlier but just keep using the same crappy old shipping method after this oh so convenient sold out month? No, nothing shady there. When I first subscribed in March of last year, I would consistently be billed on the first of the month and my box would arrive by the 10-15th. Somewhere around August things went horribly into disarray. So unfortunate because I have always loved the contents of the boxes,.

NOOO!!! I had to cancel when I heard they changed the billing policy, but only because I have to wait until I get paid and I didn’t want my card to go over if my money was late somehow! I was just going to renew then and I really wanted a Feb. box 🙁

I have to wonder about the February box being sold out… I know a lot of people that do Popsugar as a one time purchase each month. They wait for spoilers, coupon codes, etc. and then pull the trigger and sign up for a sub – then cancel after they get their box so they can use codes again or see spoilers for the next month before deciding to purchase.

I wonder if Popsugar is trying to discourage that sort of one-time, monthly purchasing by telling us that February is sold out too? Are they trying to make the people waiting for spoilers nervous because the boxes are now sold out months in advance?

It could be that they are doing less boxes now to improve their business model. But, them saying February is sold out seems very unusual to me. Almost a way to induce panic in those waiting for spoilers or doing month to month.

Hi Liz, I just bought the Jan box with the discount code and as soon as I read this post I cancelled my sub before it auto renewed. Do you know if I’ll still get the box? Haven’t got tracking info or anything yet…