BareMinerals Mystery Boxes are Back!

I received my box yesterday and I am beyond disappointed. Not only did the whole process of ordering/shipping it take forever, I felt like all the products I received are completely useless! Majority of the items I got are deluxe sized samples (which I can get FREE elsewhere) and the concealer is way too dark! The box was not worth the $45 at all! I’m hoping I can send it back for a refund. This was just horrible.

I’m a little disappointed. 2 of the items on the packing slip are not items that were received. Of the 2 items replacing these, one of them is useless because it is a dried up eyelid primer.
1 42039 S First Class Blush
1 58955 10AM RTC WP Eyeliner(G1)-no box USA
Those are the 2 that were replaced. I was really excited for the blush. And to get another lip gloss and dried useless eyelid primer… I doubt I’ll order this again. I thought about contacting them, but I don’t know if it’ll even make a difference. 🙁

Excitement now turns to disappointment. April box was better. The main problem is the color selection, which is too dark for me, but to be fair, there may be many others who will appreciate that! The full-size primer is a hit for me, I love their primers. The full-size bronzing mineral veil is too dark. There is a deluxe sample of a brightening eye primer which is completely dried up, but that is the only obviously old product. The pewter eye primer looks pretty, I have enjoyed their other tinted primers. The concealer, super dark. The makeup bag is cute, black patent, but I have too many bags already. I hope that this is considered a sub box for swap purposes, does anyone know? My loss could be others’ gain. There is a full sized bb eyeshadow, the apricot, which to me is almost exactly the same shade as the beig-y one we got in ipsy. The glosses are okay, the brush is pretty nice, travel size, but it’s the old style. The liner is completely sealed but is waterproof. Enough of my ranting, hope I can swap.

Got my shipping confirmation! Packing list:
1    59103    XL SPF 25 Bronzing MV w/bronze cap (O1)
1    63787    Marvelous Moxie L/G-Starlet(G1)-NOBOX
1    59707    All Channel GWP Bag #3-Lg Pat Leather(G3
1    68626    5in1AdvPerCreamE/SSPF15BlushApricot-O1NB
1    42039    S First Class Blush
1    58545    PTPolishedPewterPrimerShadow-NB(3ml)(G1)
1    61335    XS SPF 20 Honey Bisque (O1) V2
1    65698    PT SPF30 AntioxFoundPrimer2oz(O1)-w/Box
1    68146    2-in-1 Heavenly Face & Eye Brush(G3)
1    58955    10AM RTC WP Eyeliner(G1)-no box USA
1    58538    Mini Apricot Nectar Natural Lipgloss(G1)

Just spoke to customer service. She told me that my order was still pending but *would* still be shipped “in the next day or so.” No mention of items being out of stock as the reason for the delay. Her only explanation was the warehouse was backed up due to high volume. It’s strange that everyone is getting a different answer and varying levels of courtesy. The woman I spoke to was friendly and professional but it doesn’t sound like that’s everyone’s experience.

I just got off the phone with customer service. I wanted to check on the status of my order since I have not yet received a shipping notification. The woman told me that they were waiting on a few items that were out of stock but as soon as they come back in, they will be shipping out my order and sending me tracking information. She didn’t suggest that it would be cancelled at all. It’s so weird how everyone is hearing something different!

I called CS today to check on my order after reading everyones comments below. I ordered really quick after these popped up, way before it was sold out on the website. She said there was one item in the order that was out of stock and that they were determining what to replace that item with and then the order would go out. She gave no indication that it was cancelled because of this but I could tell from her tone I was probably not the first person to call and ask. She said it should ship by October 3 which actually is the 10th business day (their email said it would be delivered in 7-10 business days). I also checked my cc to see if there were any charges and there were none yet. So guess I wait and see. I’ll be bummed if I don’t get it, but its not the end of the world.

So I just talked to customer service to confirm the two mystery boxes that I ordered were still coming since I haven’t receiving shipping notification yet. They said one of my two orders was canceled because they thought it was a duplicate. But they did not send an email confirming that it was canceled! The other box should be shipping “very soon”. They are sending me a $10 off coupon on my next purchase for the inconvenience… bunch of bologna. I’ve been a bare minerals user for like 10 years, think I’ll probably switch after this.

After seeing everyone’s comments about their order being cancelled and what not, I decided to call myself to see if the same thing happened to me. They assured me that my order is still processing and that I should still expect it to arrive within the 7 to 10 business days. If it doesn’t arrive by next Friday, they said to call back. I really hope I get this box, it’s supposed to be a gift for someone! Lol.

I just called and was told my order is being cancelled also. The lady said that they didn’t get the inventory they expected to fulfill all of the orders so they are having to cancel them in an “first come, first served” basis. She said I’d be getting a $10 off coupon though for the trouble. Whoopdie-do! I’d much rather have my actual order.

WOWWWW…. they need to get their act together!! So after my whole debacle with the manager… looks like I am going to get the box after all. ummm…WHAT!?! I called in today and they are “processing” my order and said it should ship in a couple of days. They also processed a separate order for the coupon code ADVANCE that I forgot to enter… so the BB eyeshadow will ship separate. I feel like I equally love and hate them so much that I need some bi-polar medication.

After seeing everything I called about my order as well. I had nothing my pending charge had disappeared and I had ordered a bit later in the day. Her’s what I was told, that the warehouse was having issues and the shipping software was only updating once every 24 hours, therefore shipments that happened last night might not get an email until overnight tonight.

Also, I was told that my order was fine, but that some people did get cancellation notifications (?) due to the fact that one item was sold out. I guess there are different variations of the box?

Anyway, I got told that if I haven’t seen shipping info by Friday to call back as they are anticipating to still be shipping some boxes tomorrow.

It’s odd we are all getting different stories from the customer service reps, but thought I would add mine to the list.

So, I ordered 2 boxes from 2 different accounts within 5 minutes of each other. One is being shipped and the other ordered was never placed. Per BM, the order wasn’t placed because they thought it was fradulant. I did explain that I got a confirmation email and that I placed an order right before that so clearly, that’s not true. (Also, Chase is amazing at emailing/calling me about anytime there is a questionable charge) The customer service agent asked me if I wanted to order this stuff individually.. UM, NO since that would be over $188 dollars! I normally don’t bitch and moan but this is ridiculous that they can’t handle the volume and so I tweeted them. (haha, ok- so no one will prob respond but I want them to know they dropped the ball) I am thankful that I am getting one box but the other was an xmas gift so I’m super bummed!

BM cancelled my order without any notice or apology. I received a confirmation email and my credit card was charged. I even know they still had stock when I placed my order because shortly thereafter on BM’s FB page, BM posted a comment stating that there were still some available and encouraging people to buy them. After reading these posts, I looked at my account and the charge is gone. I emailed BM and they told me my order was cancelled. I think that is a really horrible way to treat your customers. I have used their products for over 7 years, so to be just disregarded like that by the company is really unforgivable to me.

Hello ladies,

I had also placed my order right after I saw the post. Got the email notification from BM and money was taken out from my account that very day. After reading all your post I called last night and they told me that my order was still in “check out” process. i did tell the lady that I got the email confirmation and order number so that doesn’t make any sense. She asked me to call this morning since the department handling those packages were closed. I just got off the phone with them and they told me my order went through and I should receive by Oct 3rd. i don’t know why everyone is getting different answers.

I just called BM and they said that orders for this should be shipping today. Also, when I asked about some orders being cancelled, she told me that there was one or two items that ran out of stock when later orders were placed, so those may have ended up having to get canceled (in which case I definitely think you should insist on more than a $10 credit for compensation!!). So, my package is estimated to arrive around Monday next week, I guess, and if your ordered yours later in the day/close to it selling out, I recommend calling and inquiring about your order.

I just got a confirmation that my order will be shipped. It’s really random how some people are getting boxes and others aren’t.

I ordered mine as soon as I saw the post and received my confirmation email immediately. I called today because I had seen all the comments about there being shipping issues and unfortunately there apparently was a mix up at the warehouse and their cancelling my order ( they assured me the charge would drop of my pending transactions in the next 5 days). The first rep I spoke to said that the distribution center wasn’t receiving orders from the website and so the order wasn’t filled. I spoke to a second rep, later in the day, that said that some of the items in the box were unavailable at the warehouse so they had to cancel the orders. Whatever the reason- I’m totally bummed! I was definitely looking forward to it. As a consolation they offered a future $10 credit which, to me, doesn’t make up for the lack of communication but I guess these things happen.

Thanks for the heads up to call… I did call and they told me that they are having an issue where the orders are delayed from showing up in their system like normal. She told me since I got a confirmation email, I should have it within 5-7 days from ordering. I will be calling back in a couple days checking again… This is such a pain…

Has anyone gotten a shipping notice? My card was charged right away but I haven’t seen anything beyond the initial confirmation email.

I don’t have a Bare Escentuals account, so I purchased as a guest.

I ordered this box as soon as I saw the post on here. Order confirmation showed up and received a charge (pending) on my credit card. I emailed CS to ask if I could apply a coupon code to my order and they replied telling me I did not place an order. I freaked out and called in…. the reply was shocking! They had no order for me and they were not willing to order me a new one as they were sold out. I told them that my order had to have gone through since I had a charge on my card!! She told me that since the charge was pending, it would “drop off”. I was so upset that I asked for a manager. The RUDE manager was only willing to send me a $10 coupon… A 10 DOLLAR COUPON?!?!? I am so upset right now… I was so excited about this box and had I not emailed them I would have been expecting it in the mail. How can they have an error like this and not make it right for the customer… they should have back up boxes for situations like this.

So I jumped on and ordered one as soon as I saw this post, but I just went online to check my order, and no order is showing up. I got a confirmation email that my order went through but now I’m worried since its not showing up…

I can’t wait to see what everyone receives! I was too late. Bare Minerals is one of the few makeup brands that I know I can try anything and not worry about it bothering my rosacea. Looking forward to reading what is in the boxes.

Ahhh – I loved the last one and am sorry I missed this one! Congrats to those who got one! I can’t wait to see what the mysteries are. The last one was awesome!

This is actually my favorite makeup co. I adore there foundation and I have tried there eye shadow; mineral veil; blush and maybe one lip stick. I started using at 19 and for a few years it is the only foundation I would use. It was really the only expensive product I tried then. Now I am 29 and do not have any and have not in years. I wish sub boxes would have bare minerals and if this is available next week; doubt it 🙁 I am definitely getting it. I so wish I had a tab for these boxes. Lol 🙂 or someone to buy from. I will be sad to miss out on the sample society mystery pack and this one too. Omg it is kilkin me. Lol. Thanks so much for the info Liz. I will definitely pick one up if it is still available!!! I just gotta have this.